Technical Customer Support Jobs at Lam Research with Visa Sponsorship
Technical Customer Support roles at Lam Research put you at the intersection of semiconductor equipment and direct customer problem-solving, working with fabs and chip manufacturers worldwide. Lam has a consistent track record of sponsoring international engineers in support-focused functions, making it a realistic target for visa-dependent candidates.
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Get Access To All JobsRequisition ID 194787
Date posted 03/31/2026
Work Location Model On-site Flex
Work Location Fremont-CA
Work Country United States
The group you’ll be a part of
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The impact you’ll make
The candidate will be part of the Lam CSBG, as an IT engineer of the Fab Integrated Technology Services (FITS) team, responsible for global and regional fab IT and Security technology delivery, deployment and operation. The FITS team is a group of talented IT professionals with diverse skillsets & experiences, lending to many learning opportunities from working cross functional with other Lam departments (Product, Customer Services, Operation etc.), and will be interfacing with Lam customers at fab sites. The IT engineer is responsible for providing technical assistance and guidance to deploy and support Lam Advance Services products infrastructure at Lam customer Fabs or Lam regional offices, from early in product development to high volume deployment. The IT engineer will be the technical liaison between Lam stakeholders (account team, engineering, productivity, product management) and customer IT teams as needed.
- Work with cross-functional teams and vendors
- Build, manage and support networking devices, servers and other tools
- Configure, install, and support applications
- Maintain architecture diagrams, define processes and procedures
- Act as top-tier escalation for complex issues, lead RCA and long-term fixes
Who we’re looking for
- Minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; Information Technology or equivalent work experience
- Intermediate level knowledge of product/services capabilities, system interdependencies/data flow, and technical tools for troubleshooting intermediate to advanced level customer technical questions and incidents
- This position requires travel up to 25% domestic and international
Preferred working experiences
- Worked in a Fab environment or familiar with Semiconductor industry
- Mandarin speaking a plus
- Some hands on experience with Cisco switches
- Some hands on experience with different servers/HW types
- Understand and have effectively administered systems with PowerShell
- Extensive experience working with Hyper-V
- Troubleshoot Linux OS and the ability to provide solutions
- Administered Antimalware/Antivirus systems
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
Salary
CA San Francisco Bay Area Salary Range for this position: $86,000.00 - $192,000.00.
The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.
Our Perks and Benefits
At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
Requisition ID 194787
Date posted 03/31/2026
Work Location Model On-site Flex
Work Location Fremont-CA
Work Country United States
The group you’ll be a part of
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The impact you’ll make
The candidate will be part of the Lam CSBG, as an IT engineer of the Fab Integrated Technology Services (FITS) team, responsible for global and regional fab IT and Security technology delivery, deployment and operation. The FITS team is a group of talented IT professionals with diverse skillsets & experiences, lending to many learning opportunities from working cross functional with other Lam departments (Product, Customer Services, Operation etc.), and will be interfacing with Lam customers at fab sites. The IT engineer is responsible for providing technical assistance and guidance to deploy and support Lam Advance Services products infrastructure at Lam customer Fabs or Lam regional offices, from early in product development to high volume deployment. The IT engineer will be the technical liaison between Lam stakeholders (account team, engineering, productivity, product management) and customer IT teams as needed.
- Work with cross-functional teams and vendors
- Build, manage and support networking devices, servers and other tools
- Configure, install, and support applications
- Maintain architecture diagrams, define processes and procedures
- Act as top-tier escalation for complex issues, lead RCA and long-term fixes
Who we’re looking for
- Minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; Information Technology or equivalent work experience
- Intermediate level knowledge of product/services capabilities, system interdependencies/data flow, and technical tools for troubleshooting intermediate to advanced level customer technical questions and incidents
- This position requires travel up to 25% domestic and international
Preferred working experiences
- Worked in a Fab environment or familiar with Semiconductor industry
- Mandarin speaking a plus
- Some hands on experience with Cisco switches
- Some hands on experience with different servers/HW types
- Understand and have effectively administered systems with PowerShell
- Extensive experience working with Hyper-V
- Troubleshoot Linux OS and the ability to provide solutions
- Administered Antimalware/Antivirus systems
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
Salary
CA San Francisco Bay Area Salary Range for this position: $86,000.00 - $192,000.00.
The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.
Our Perks and Benefits
At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
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Get Access To All JobsTips for Finding Technical Customer Support Jobs at Lam Research Jobs
Align Your Degree to Field Service Engineering
Lam's Technical Customer Support roles typically require a degree in electrical engineering, mechatronics, or a related discipline. Make sure your resume and visa petition documents frame your degree as directly relevant to semiconductor equipment support, not general engineering.
Target Roles Near Major Fab Clusters
Lam posts Technical Customer Support positions near customer fab sites in regions like the Pacific Northwest, Silicon Valley, and Arizona. Focusing your search on these locations improves your chances of landing a role that already has an established sponsorship workflow at that office.
Clarify OPT Cap-Gap Coverage Before Accepting
If you're on F-1 OPT when an offer comes, confirm whether Lam will file your H-1B petition in the April lottery window. A timely filing activates cap-gap protection, keeping you work-authorized through October 1 if your OPT expires before the new fiscal year starts.
Prepare for a Hands-On Technical Screening
Lam's hiring process for support roles often includes practical troubleshooting scenarios involving etch or deposition equipment. Documenting specific equipment platforms you've worked on in your resume directly strengthens the specialty occupation argument USCIS evaluates during H-1B adjudication.
Use Migrate Mate to Surface Open Positions Early
Sponsorship-dependent candidates benefit from applying before roles get saturated with non-visa applicants. Migrate Mate filters Lam Research Technical Customer Support jobs by visa type, so you can identify and apply to relevant openings without manually screening hundreds of listings.
Confirm the LCA Covers Your Worksite Location
Technical Customer Support roles often involve working at customer fab sites, not just Lam's own offices. Before your petition is filed, confirm with your hiring contact that the Labor Condition Application filed with DOL covers every worksite location where you'll be deployed.
Technical Customer Support at Lam Research jobs are hiring across the US. Find yours.
Find Technical Customer Support at Lam Research JobsFrequently Asked Questions
Does Lam Research sponsor H-1B visas for Technical Customer Support roles?
Yes, Lam Research sponsors H-1B visas for Technical Customer Support positions. These roles generally meet USCIS specialty occupation requirements because they involve applying engineering knowledge to complex semiconductor equipment. Lam has an active international hiring track record in its support and field engineering functions, and sponsorship is a standard part of offers extended to qualified international candidates.
Which visa types are commonly used for Technical Customer Support jobs at Lam Research?
H-1B is the most common pathway for full-time Technical Customer Support hires. Lam also supports F-1 OPT and CPT for students in engineering programs, and TN status for eligible Canadian and Mexican nationals in qualifying engineering occupations. Candidates further along in their careers may be sponsored for Green Card through EB-2 or EB-3 employment-based categories after a period of employment.
How do I apply for Technical Customer Support jobs at Lam Research?
Applications go through Lam Research's careers portal. To improve your visibility as a visa-sponsored candidate, use Migrate Mate to browse open Technical Customer Support positions at Lam filtered by visa type, so you can identify roles where sponsorship is confirmed before you apply. Tailor your resume to highlight equipment-specific experience, since support roles at Lam are screened for hands-on technical depth, not just academic credentials.
What qualifications does Lam Research expect for Technical Customer Support candidates?
Most Technical Customer Support roles at Lam require a bachelor's degree in electrical engineering, mechanical engineering, or a closely related field. Hands-on experience with semiconductor equipment, particularly etch, deposition, or related process tools, is weighted heavily. Field troubleshooting skills, customer-facing communication, and familiarity with cleanroom environments strengthen your application significantly compared to candidates with only lab or research backgrounds.
How long does the H-1B sponsorship process take for a Lam Research Technical Customer Support offer?
From offer acceptance to approved H-1B status, the process typically spans six to nine months for cap-subject petitions filed in April, with employment starting October 1. If you're transferring an existing H-1B from another employer, portability rules under AC21 allow you to start at Lam once a petition is filed and 180 days have passed since your prior approval. Premium processing through USCIS can reduce adjudication to about 15 business days.
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