Technical Customer Support Jobs at Lam Research with Visa Sponsorship
Technical Customer Support jobs at Lam Research put you at the intersection of semiconductor equipment and direct customer problem-solving, working with fabs and chip manufacturers worldwide. Lam has a consistent track record of sponsoring international engineers in support-focused functions, making it a realistic target for visa-dependent candidates.
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Get Access To All JobsINTRODUCTION
You will be a key contributor to the Electrofill Product Group, within the Engineering Operations Team, supporting Sabre 3D and Sabre products.
The Engineering Operations Team reports within the WETS PG Engineering Department, so we are closely aligned with PG Engineering goals and objectives.
We also work hand in hand with Electrofill Product Management Team.
Engineering Operations operates in a very dynamic environment and is deeply engaged in numerous PG deliverables, and central to the PG’s success.
You’ll be part of a very interactive team that offers independent areas of ownership while working within a tightly collaborative small team environment.
The team highly values and encourages creative thinking, flexibility and continual improvement.
The impact you’ll make
In this role, you will directly contribute to highly impactful PG programs and projects.
You will solve real world problems, in a fast paced environment and provide solutions to internal and external groups.
The work that you do will have immediate and rewarding results.
What you’ll do
-
Position will be focused on Technical Program Management within the Electrofill Engineering Operations team.
-
Position will have a high level of ownership in several areas that have high impact to the PG. Primary area of ownership will be EOL (End of Life) management. Over time there will be possible opportunity to own or influence other spheres such as Beta programs, POA management, quality.
-
Position will be highly influential in key PG decisions with a high level of responsibility for product shipping on time and with quality.
-
Oversee the optimization or creation of processes and/or programs, developing project plans, aligning teams, managing risk, and driving projects through release.
-
Take ownership and accountability for the success of projects and cross-functional teams to ensure program schedules, performance metrics, and delivery meets business requirements on time and within budget.
-
Perform data collection and analysis, and report results to inform program schedules and deliverables.
-
Influence cross-functional stakeholders to continuously improve the process and inspire alignment.
-
Successfully navigate multiple projects in a dynamic environment.
You'll work and closely collaborate with several internal and external groups: Product Management, PG Engineering Management, PG Engineers, LIGHT, KATs and customer teams, Operations, Configuration Engineering, Field Engineers.
Position will have extensive interaction with onshore and offshore PG Engineers.
MINIMUM QUALIFICATIONS:
-
Bachelor’s degree in Mechanical Engineering or related field with 3 years of experience; or equivalent experience.
-
Excellent communication, both written and verbal, and technical presentation skills.
-
Strong project organizational skills and know how to drive deliverables to completion.
-
Highly desired: Familiarity and experience with the Sabre 3D product and POA, and understanding of tool configurations and options, and their inter-dependencies.
-
Creative thinking skills are very important.
-
Familiarity with SAP, TC-PLM, CQ, iPLM.
-
Attention to detail and a drive for accuracy is a must.
PREFERRED QUALIFICATIONS
-
Flexibility to operate in several different areas of ownership, and being a self-driver, are a big plus.
-
Knowledge of the Product history, or being able to determine it accurately, will be vital, as well as configuration dependencies.
-
Familiarity with engineering modelling software such as Creo is a plus.
-
This is not a design intensive position but technical acumen is important.
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
Our Perks and Benefits
At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
LOCATION
Work Location: Tualatin-OR
Work Location Model: On-site Flex
Work Country: United States
INTRODUCTION
You will be a key contributor to the Electrofill Product Group, within the Engineering Operations Team, supporting Sabre 3D and Sabre products.
The Engineering Operations Team reports within the WETS PG Engineering Department, so we are closely aligned with PG Engineering goals and objectives.
We also work hand in hand with Electrofill Product Management Team.
Engineering Operations operates in a very dynamic environment and is deeply engaged in numerous PG deliverables, and central to the PG’s success.
You’ll be part of a very interactive team that offers independent areas of ownership while working within a tightly collaborative small team environment.
The team highly values and encourages creative thinking, flexibility and continual improvement.
The impact you’ll make
In this role, you will directly contribute to highly impactful PG programs and projects.
You will solve real world problems, in a fast paced environment and provide solutions to internal and external groups.
The work that you do will have immediate and rewarding results.
What you’ll do
-
Position will be focused on Technical Program Management within the Electrofill Engineering Operations team.
-
Position will have a high level of ownership in several areas that have high impact to the PG. Primary area of ownership will be EOL (End of Life) management. Over time there will be possible opportunity to own or influence other spheres such as Beta programs, POA management, quality.
-
Position will be highly influential in key PG decisions with a high level of responsibility for product shipping on time and with quality.
-
Oversee the optimization or creation of processes and/or programs, developing project plans, aligning teams, managing risk, and driving projects through release.
-
Take ownership and accountability for the success of projects and cross-functional teams to ensure program schedules, performance metrics, and delivery meets business requirements on time and within budget.
-
Perform data collection and analysis, and report results to inform program schedules and deliverables.
-
Influence cross-functional stakeholders to continuously improve the process and inspire alignment.
-
Successfully navigate multiple projects in a dynamic environment.
You'll work and closely collaborate with several internal and external groups: Product Management, PG Engineering Management, PG Engineers, LIGHT, KATs and customer teams, Operations, Configuration Engineering, Field Engineers.
Position will have extensive interaction with onshore and offshore PG Engineers.
MINIMUM QUALIFICATIONS:
-
Bachelor’s degree in Mechanical Engineering or related field with 3 years of experience; or equivalent experience.
-
Excellent communication, both written and verbal, and technical presentation skills.
-
Strong project organizational skills and know how to drive deliverables to completion.
-
Highly desired: Familiarity and experience with the Sabre 3D product and POA, and understanding of tool configurations and options, and their inter-dependencies.
-
Creative thinking skills are very important.
-
Familiarity with SAP, TC-PLM, CQ, iPLM.
-
Attention to detail and a drive for accuracy is a must.
PREFERRED QUALIFICATIONS
-
Flexibility to operate in several different areas of ownership, and being a self-driver, are a big plus.
-
Knowledge of the Product history, or being able to determine it accurately, will be vital, as well as configuration dependencies.
-
Familiarity with engineering modelling software such as Creo is a plus.
-
This is not a design intensive position but technical acumen is important.
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
Our Perks and Benefits
At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
LOCATION
Work Location: Tualatin-OR
Work Location Model: On-site Flex
Work Country: United States
See all Technical Customer Support Jobs at Lam Research
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Technical Customer Support Jobs at Lam Research.
Get Access To All JobsTips for Finding Technical Customer Support Jobs at Lam Research
Align Your Degree to Field Service Engineering
Lam's Technical Customer Support roles typically require a degree in electrical engineering, mechatronics, or a related discipline. Make sure your resume and visa petition documents frame your degree as directly relevant to semiconductor equipment support, not general engineering.
Target Roles Near Major Fab Clusters
Lam posts Technical Customer Support positions near customer fab sites in regions like the Pacific Northwest, Silicon Valley, and Arizona. Focusing your search on these locations improves your chances of landing a role that already has an established sponsorship workflow at that office.
Clarify OPT Cap-Gap Coverage Before Accepting
If you're on F-1 OPT when an offer comes, confirm whether Lam will file your H-1B petition in the April lottery window. A timely filing activates cap-gap protection, keeping you work-authorized through October 1 if your OPT expires before the new fiscal year starts.
Prepare for a Hands-On Technical Screening
Lam's hiring process for support roles often includes practical troubleshooting scenarios involving etch or deposition equipment. Documenting specific equipment platforms you've worked on in your resume directly strengthens the specialty occupation argument USCIS evaluates during H-1B adjudication.
Use Migrate Mate to Surface Open Positions Early
Sponsorship-dependent candidates benefit from applying before roles get saturated with non-visa applicants. Migrate Mate filters Lam Research Technical Customer Support jobs by visa type, so you can identify and apply to relevant openings without manually screening hundreds of listings.
Confirm the LCA Covers Your Worksite Location
Technical Customer Support roles often involve working at customer fab sites, not just Lam's own offices. Before your petition is filed, confirm with your hiring contact that the Labor Condition Application filed with DOL covers every worksite location where you'll be deployed.
Frequently Asked Questions
Does Lam Research sponsor H-1B visas for Technical Customer Support roles?
Yes, Lam Research sponsors H-1B visas for Technical Customer Support positions. These roles generally meet USCIS specialty occupation requirements because they involve applying engineering knowledge to complex semiconductor equipment. Lam has an active international hiring track record in its support and field engineering functions, and sponsorship is a standard part of offers extended to qualified international candidates.
Which visa types are commonly used for Technical Customer Support jobs at Lam Research?
H-1B is the most common pathway for full-time Technical Customer Support hires. Lam also supports F-1 OPT and CPT for students in engineering programs, and TN visa status for eligible Canadian and Mexican nationals in qualifying engineering occupations. Candidates further along in their careers may be sponsored for Green Card through EB-2 or EB-3 employment-based categories after a period of employment.
How do I apply for Technical Customer Support jobs at Lam Research?
Applications go through Lam Research's careers portal. To improve your visibility as a visa-sponsored candidate, use Migrate Mate to browse open Technical Customer Support positions at Lam filtered by visa type, so you can identify roles where sponsorship is confirmed before you apply. Tailor your resume to highlight equipment-specific experience, since support roles at Lam are screened for hands-on technical depth, not just academic credentials.
What qualifications does Lam Research expect for Technical Customer Support candidates?
Most Technical Customer Support roles at Lam require a bachelor's degree in electrical engineering, mechanical engineering, or a closely related field. Hands-on experience with semiconductor equipment, particularly etch, deposition, or related process tools, is weighted heavily. Field troubleshooting skills, customer-facing communication, and familiarity with cleanroom environments strengthen your application significantly compared to candidates with only lab or research backgrounds.
How long does the H-1B sponsorship process take for a Lam Research Technical Customer Support offer?
From offer acceptance to approved H-1B status, the process typically spans six to nine months for cap-subject petitions filed in April, with employment starting October 1. If you're transferring an existing H-1B from another employer, portability rules under AC21 allow you to start at Lam once a petition is filed and 180 days have passed since your prior approval. Premium processing through USCIS can reduce adjudication to about 15 business days.