Technical Customer Support Jobs at Johnson Controls with Visa Sponsorship
Technical Customer Support jobs at Johnson Controls sit at the intersection of manufacturing systems expertise and client-facing problem solving, covering products like HVAC controls, fire safety, and building automation. Johnson Controls has a consistent record of sponsoring work visas across this function, supporting candidates through multiple visa pathways.
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Get Access To All JobsAbout us:
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
What we offer
- Competitive salary
- Paid vacation/holidays/sick time - 15 days of vacation first year
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
- Extensive product and on the job/cross training opportunities
- With outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy
- Company vehicle
What you will do
As Technical Support Engineer, you will support HVAC field engineers and technicians with a focus on IT-related troubleshooting. Provide level 2 technical support via phone, email and chat technology on Johnson Controls Direct Digital Controls and Building Automation Systems (BAS) problems and applications. Full Time Remote work is available.
How you will do it
- Troubleshoot and resolve escalated server, network, control system problems and applications.
- Research, replicate, determine root cause and test solutions to field and customer reported problems.
- Create and document product application and problem solution articles and videos in a support Knowledge Base.
- Document accurate case records of customer issues, status progress and problem resolutions utilizing Salesforce CRM.
- Manage the action plan of cross functional teams to resolve escalated customer or systemic product issues.
- Team with development engineering and 3rd party suppliers to expedite field reported problems to resolution.
- Provide technical review of new products and associated literature for accuracy, completeness, and troubleshooting content.
- Perform remote and onsite customer technical support as needed.
- Participate in and provide technical support on new product Alpha & Beta test sites.
- Coordinate Beta testing and deployment of software patches.
What we look for
Required
- Degree or diploma in Computer Science, Engineering, Information Technology or related field with 6+ years of related technical support experience. A combination of education and experience will be considered.
- Diagnostic and troubleshooting skills, problem solving skills, creativity, and an ability to learn quickly.
Preferred
- One or more related certification is an asset: CCNA, MCSE, Network+, or Security+.
- Experience with MSP (Managed Service Provider) is a plus.
- Windows Server configuration and administration, Active Directory and IIS.
- Microsoft Server, SQL Server and Desktop Operating Systems installation and configuration.
- Wireshark, SQL Server Management Studio, VMWare and Hyper-V.
- Detailed knowledge of networking protocols and troubleshooting: DNS, HTTP, SSL, SMTP, TCP/IP Networking.
- Knowledge of security protocols, secure communications, and certificates.
- Working knowledge and experience with Metasys is an asset.
- Knowledge of SQL database and script writing.
- Knowledge of Powershell scripting and/or other light programming experience.
HIRING SALARY RANGE: $85,200-118k (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply.
To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site.
About us:
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
What we offer
- Competitive salary
- Paid vacation/holidays/sick time - 15 days of vacation first year
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
- Extensive product and on the job/cross training opportunities
- With outstanding resources Encouraging and collaborative team environment Dedication to safety through our Zero Harm policy
- Company vehicle
What you will do
As Technical Support Engineer, you will support HVAC field engineers and technicians with a focus on IT-related troubleshooting. Provide level 2 technical support via phone, email and chat technology on Johnson Controls Direct Digital Controls and Building Automation Systems (BAS) problems and applications. Full Time Remote work is available.
How you will do it
- Troubleshoot and resolve escalated server, network, control system problems and applications.
- Research, replicate, determine root cause and test solutions to field and customer reported problems.
- Create and document product application and problem solution articles and videos in a support Knowledge Base.
- Document accurate case records of customer issues, status progress and problem resolutions utilizing Salesforce CRM.
- Manage the action plan of cross functional teams to resolve escalated customer or systemic product issues.
- Team with development engineering and 3rd party suppliers to expedite field reported problems to resolution.
- Provide technical review of new products and associated literature for accuracy, completeness, and troubleshooting content.
- Perform remote and onsite customer technical support as needed.
- Participate in and provide technical support on new product Alpha & Beta test sites.
- Coordinate Beta testing and deployment of software patches.
What we look for
Required
- Degree or diploma in Computer Science, Engineering, Information Technology or related field with 6+ years of related technical support experience. A combination of education and experience will be considered.
- Diagnostic and troubleshooting skills, problem solving skills, creativity, and an ability to learn quickly.
Preferred
- One or more related certification is an asset: CCNA, MCSE, Network+, or Security+.
- Experience with MSP (Managed Service Provider) is a plus.
- Windows Server configuration and administration, Active Directory and IIS.
- Microsoft Server, SQL Server and Desktop Operating Systems installation and configuration.
- Wireshark, SQL Server Management Studio, VMWare and Hyper-V.
- Detailed knowledge of networking protocols and troubleshooting: DNS, HTTP, SSL, SMTP, TCP/IP Networking.
- Knowledge of security protocols, secure communications, and certificates.
- Working knowledge and experience with Metasys is an asset.
- Knowledge of SQL database and script writing.
- Knowledge of Powershell scripting and/or other light programming experience.
HIRING SALARY RANGE: $85,200-118k (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply.
To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site.
See all Technical Customer Support Jobs at Johnson Controls
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Technical Customer Support Jobs at Johnson Controls.
Get Access To All JobsTips for Finding Technical Customer Support Jobs at Johnson Controls
Certify Your Technical Credentials Before Applying
Johnson Controls' Technical Customer Support roles frequently require demonstrated knowledge of building systems, HVAC controls, or fire safety platforms. Earning a relevant certification before you apply strengthens your specialty occupation case if your degree field is not an exact match.
Target Roles That List Specific Product Platforms
Job postings that name specific Johnson Controls platforms like Metasys, Simplex, or York signal a genuine technical requirement. These roles support a stronger H-1B specialty occupation argument than broadly titled support positions, which helps at both the LCA and petition stage.
Use Migrate Mate to Filter Open Roles by Visa Type
Johnson Controls posts Technical Customer Support openings across multiple locations with varying sponsorship eligibility. Use Migrate Mate to filter specifically for positions open to your visa category so you are not spending time on roles that will not move forward.
Align Your OPT Start Date With Hiring Cycles
Johnson Controls' manufacturing-adjacent support teams tend to hire on rolling cycles tied to product deployment schedules. If you are on F-1 OPT, confirm your authorization end date gives you enough runway for onboarding before you apply, since the 60-day grace period does not count as authorized employment.
Request the LCA Before Signing Your Offer
Your employer must file and receive a certified Labor Condition Application from DOL before USCIS will accept your H-1B petition. Ask your Johnson Controls recruiter or HR contact to confirm the LCA is in progress before you give notice at any current employer.
Document Field Experience in Manufacturer-Specific Terms
USCIS adjudicators reviewing Technical Customer Support petitions look for evidence the role requires a specific body of knowledge. Frame your resume and support letters around manufacturer-specific systems, fault diagnosis workflows, and escalation protocols rather than general troubleshooting language.
Frequently Asked Questions
Does Johnson Controls sponsor H-1B visas for Technical Customer Supports?
Yes, Johnson Controls sponsors H-1B visas for Technical Customer Support roles. These positions typically qualify as specialty occupations because they require applied knowledge of complex building systems, controls engineering, or fire safety platforms. Your employer files the H-1B petition with USCIS after obtaining a certified Labor Condition Application from DOL, and sponsorship is handled through Johnson Controls' internal HR and immigration team.
Which visa types are commonly used for Technical Customer Support roles at Johnson Controls?
Johnson Controls supports several visa pathways for Technical Customer Support hires, including H-1B for degree-holding professionals, F-1 OPT and CPT for students in active academic programs, TN visa for Canadian and Mexican nationals in qualifying technical occupations, J-1 visa for exchange visitors, and employment-based Green Card categories like EB-2 and EB-3 for longer-term sponsorship. The right pathway depends on your nationality, degree field, and career stage.
What qualifications or experience are expected for Technical Customer Support roles at Johnson Controls?
Most Technical Customer Support positions at Johnson Controls require a bachelor's degree in engineering, computer science, or a closely related technical field, combined with hands-on experience supporting industrial or building automation systems. Familiarity with Johnson Controls product lines such as Metasys, York, or Simplex is frequently preferred. Roles that emphasize specific platform knowledge carry a stronger specialty occupation profile, which matters during H-1B adjudication.
How do I apply for Technical Customer Support jobs at Johnson Controls?
You can search and apply for Technical Customer Support openings directly through Johnson Controls' careers portal. For a faster way to find roles filtered by visa sponsorship eligibility and location, browse Migrate Mate, which aggregates sponsored positions and lets you narrow results to the visa category that fits your situation. Before applying, confirm the posting explicitly references sponsorship or matches your work authorization type.
How do I plan my timeline for H-1B sponsorship at Johnson Controls?
The H-1B cap lottery registration opens in March each year, with an October 1 start date if selected. If you are currently on F-1 OPT, your employer needs to file before your OPT expires to maintain your status through cap-gap coverage. Factor in at least several weeks for DOL to certify your LCA before your petition can be submitted to USCIS, and discuss premium processing availability with Johnson Controls HR if timing is tight.