Customer Service Management Jobs at Sodexo with Visa Sponsorship
Customer Service Management jobs at Sodexo span food service and facilities contracts, including roles at corporate dining, healthcare, and campus accounts. The company has a track record of sponsoring work visas for this function, making it a realistic target if you need employer support to work in the U.S.
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Get Access To All JobsINTRODUCTION
Sodexo is seeking an experienced Executive Director, Global Facilities Management to serve as the senior leader and primary account manager supporting a global industrial manufacturing client. Based in Houston, TX or Louisville, KY, this role will provide executive oversight for an expanding portfolio of manufacturing facilities across the United States, Mexico, and Brazil. This individual will play a critical role in the successful integration of a newly acquired business, leading the facilities management transition while establishing scalable operating standards and long-term service delivery strategies across the portfolio.
ROLE AND RESPONSIBILITIES
* Serve as the executive leader and primary point of contact for a global industrial manufacturing client, building strong executive partnerships and ensuring operational excellence across facilities in the United States, Mexico, and Brazil.
* Lead the successful integration of newly acquired facilities by developing standardized processes, governance, and scalable operating models that support continued portfolio growth.
* Provide strategic oversight of integrated facilities management services, ensuring consistent service delivery, regulatory compliance, operational performance, and business continuity across a complex, multi-site portfolio.
* Lead, mentor, and develop a high-performing team of Facilities Directors and site leaders, fostering a culture of accountability, collaboration, safety, and continuous improvement.
* Oversee financial performance, including budget development, forecasting, cost optimization, capital planning, and contract management to deliver operational and financial objectives.
* Build and maintain strong partnerships with client executives, internal leadership, and strategic suppliers to drive innovation, continuous improvement, and long-term value.
* Champion safety, compliance, and operational excellence by ensuring adherence to corporate standards, regulatory requirements, and environmental, health, and safety programs across all locations.
COMPENSATION
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
BASIC QUALIFICATIONS
* Bachelor's degree in Engineering, Facilities Management, Business, or a related field, or equivalent combination of education and leadership experience.
* Proven success in a senior facilities leadership role, such as Executive Director or equivalent, leading complex, multi-site facilities operations within a manufacturing or industrial environment.
* Experience leading large-scale account mobilizations, acquisitions, integrations, or organizational transformations with a demonstrated ability to standardize operations and successfully manage change.
* Strong knowledge of integrated facilities management, including hard and soft services, capital planning, contract management, regulatory compliance, and environmental health and safety.
* Demonstrated financial acumen with experience managing large operating budgets, capital investments, supplier performance, and cost optimization initiatives.
* Exceptional leadership, communication, and relationship-building skills with experience partnering with executive-level clients and leading geographically dispersed, cross-functional teams.
* Experience supporting multi-country or global operations is highly preferred, with the ability to navigate diverse business environments and collaborate across cultures.
WHO WE ARE
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
QUALIFICATIONS & REQUIREMENTS
Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience - 7 years
Minimum Functional Experience - 7 years in facilities management, engineering, management of business/operations service in both soft and hard facilities services
INTRODUCTION
Sodexo is seeking an experienced Executive Director, Global Facilities Management to serve as the senior leader and primary account manager supporting a global industrial manufacturing client. Based in Houston, TX or Louisville, KY, this role will provide executive oversight for an expanding portfolio of manufacturing facilities across the United States, Mexico, and Brazil. This individual will play a critical role in the successful integration of a newly acquired business, leading the facilities management transition while establishing scalable operating standards and long-term service delivery strategies across the portfolio.
ROLE AND RESPONSIBILITIES
* Serve as the executive leader and primary point of contact for a global industrial manufacturing client, building strong executive partnerships and ensuring operational excellence across facilities in the United States, Mexico, and Brazil.
* Lead the successful integration of newly acquired facilities by developing standardized processes, governance, and scalable operating models that support continued portfolio growth.
* Provide strategic oversight of integrated facilities management services, ensuring consistent service delivery, regulatory compliance, operational performance, and business continuity across a complex, multi-site portfolio.
* Lead, mentor, and develop a high-performing team of Facilities Directors and site leaders, fostering a culture of accountability, collaboration, safety, and continuous improvement.
* Oversee financial performance, including budget development, forecasting, cost optimization, capital planning, and contract management to deliver operational and financial objectives.
* Build and maintain strong partnerships with client executives, internal leadership, and strategic suppliers to drive innovation, continuous improvement, and long-term value.
* Champion safety, compliance, and operational excellence by ensuring adherence to corporate standards, regulatory requirements, and environmental, health, and safety programs across all locations.
COMPENSATION
Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
BASIC QUALIFICATIONS
* Bachelor's degree in Engineering, Facilities Management, Business, or a related field, or equivalent combination of education and leadership experience.
* Proven success in a senior facilities leadership role, such as Executive Director or equivalent, leading complex, multi-site facilities operations within a manufacturing or industrial environment.
* Experience leading large-scale account mobilizations, acquisitions, integrations, or organizational transformations with a demonstrated ability to standardize operations and successfully manage change.
* Strong knowledge of integrated facilities management, including hard and soft services, capital planning, contract management, regulatory compliance, and environmental health and safety.
* Demonstrated financial acumen with experience managing large operating budgets, capital investments, supplier performance, and cost optimization initiatives.
* Exceptional leadership, communication, and relationship-building skills with experience partnering with executive-level clients and leading geographically dispersed, cross-functional teams.
* Experience supporting multi-country or global operations is highly preferred, with the ability to navigate diverse business environments and collaborate across cultures.
WHO WE ARE
At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.
Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.
QUALIFICATIONS & REQUIREMENTS
Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience - 7 years
Minimum Functional Experience - 7 years in facilities management, engineering, management of business/operations service in both soft and hard facilities services
See all Customer Service Management Jobs at Sodexo
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Get Access To All JobsTips for Finding Customer Service Management Jobs at Sodexo
Frame your credentials around contract environments
Sodexo's Customer Service Management roles sit inside managed service contracts, not traditional restaurants. Highlight experience managing service delivery, client relations, or team operations within a contracted or B2B setting to match what hiring managers are screening for.
Clarify your visa category before applying
Sodexo has sponsored F-1 OPT, CPT, TN, and J-1 visas for this function. Knowing which category fits your situation before your first interview lets you frame the sponsorship conversation accurately and avoids delays once an offer is on the table.
Target accounts in healthcare and higher education
Sodexo's food and facilities contracts at hospitals and universities tend to have more stable management headcount and longer hiring cycles, which gives sponsored candidates more runway. Search by these sectors when browsing open Customer Service Management postings.
Use Migrate Mate to filter Sodexo's open roles
Sodexo regularly posts Customer Service Management openings across dozens of locations. Use Migrate Mate to filter specifically for Sodexo roles that align with your visa type, so you're not wasting applications on sites where sponsorship eligibility isn't surfaced.
Ask about LCA filing timing during the offer stage
For TN and H-2B categories, the Labor Condition Application or supporting DOL documentation must be in place before you can start. Ask your Sodexo recruiter which team handles this and confirm they have a process, not just a willingness, to file on your behalf.
Document client-facing performance metrics for your application
Sodexo evaluates Customer Service Management candidates on measurable service outcomes, client satisfaction scores, and team retention. Quantifying these in your resume and interview answers directly maps to the criteria managers use in managed services contract environments.
Frequently Asked Questions
Does Sodexo sponsor H-1B visas for Customer Service Managements?
Sodexo's sponsorship activity for Customer Service Management roles has focused on F-1 OPT, F-1 CPT, TN visa, J-1 visa, and H-2B visa categories rather than H-1B visa. H-1B sponsorship for management roles in food service is uncommon industry-wide because USCIS requires the position to qualify as a specialty occupation, which is a harder standard to meet for generalist management titles compared to technical or professional roles.
How do I apply for Customer Service Management jobs at Sodexo?
Applications go through Sodexo's careers portal, where postings are listed by location and account type. You can also browse Sodexo's open Customer Service Management roles filtered by visa compatibility on Migrate Mate. When applying, address the specific contract environment in your cover materials, whether healthcare, corporate dining, or campus, since Sodexo hiring managers evaluate fit against the account type, not just the job title.
Which visa types does Sodexo commonly use for Customer Service Management roles?
Sodexo has sponsored F-1 OPT, F-1 CPT, J-1, TN, and H-2B visas for this function. F-1 OPT is the most accessible entry point for recent graduates. TN applies if you're a Canadian or Mexican national working in a qualifying professional category. J-1 and H-2B sponsorship depends on the specific program and account need. None of these require USCIS lottery selection, which simplifies the timeline compared to H-1B.
What qualifications does Sodexo expect for Customer Service Management positions?
Most postings expect a bachelor's degree in hospitality, business, or a related field alongside direct experience managing teams in a service environment. Sodexo places particular weight on client relationship management and labor cost control within contracted accounts. Candidates with experience in food service, facilities management, or healthcare services environments are better positioned, since the role involves managing delivery against contractual service-level agreements rather than standalone retail or restaurant operations.
How do I plan my timeline if I need Sodexo to sponsor my visa for a Customer Service Management role?
The timeline depends on your visa type. F-1 OPT authorization through USCIS takes up to 90 days, so apply for it well before your program ends. TN status for Canadian citizens can be obtained at the port of entry with the right documentation, making it significantly faster. For H-2B, DOL certification must precede filing, which adds weeks. Build these lead times into your job search and be transparent with Sodexo recruiters about your status start date early in the process.