Customer Service Management Jobs at Sysco with Visa Sponsorship
Customer Service Management jobs at Sysco involve overseeing client relationships and service operations across its food distribution network. The company has a sponsorship track record for this function, supporting pathways including employer-sponsored Green Card categories and visa options relevant to food and beverage distribution roles.
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Get Access To All JobsINTRODUCTION
This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of days on-site can increase based on business needs.
Job Profile Summary
The Director, Planning & Replenishment is responsible for working cross functionally with leadership at the Corporate, Market, and Region levels. They will lead and develop team(s) consisting of a manager and (10+) planners and analysts to meet or exceed goals on strategic Supply Chain Key Performance Indicators.
DUTIES AND RESPONSIBILITIES:
- Lead & Develop a team of planners and analysts. Ensure the teams work collaboratively and effectively to provide a strong experience to customers and meet key metrics
- Ensure processes and tools are efficient and sustainable.
- Lead the development and implementation of planning & replenishment process
- Manage the execution of supplier and product assortment initiatives
- Develop Integrant Planning Capabilities including but not limited to: demand planning, replenishment, supplier engagement, S&OP, S&OE
- Working cross functionally, leverage experience and analytical skills
- Demonstrates well developed influencing skills with the ability to easily connect in a credible manner with cross functional teams
- Creates and fosters high performance culture, focused on engagement, accountability, innovation, collaboration, and continuous improvement with a customer focus.
REQUIRED EDUCATION:
- Bachelor’s Degree in Business or related field
- Bachelor's degree or equivalent combination of education and experience in lieu of degree sufficient to successfully perform essential job functions required.
REQUIRED MINIMUM EXPERIENCE:
- Supply Chain or Procurement expertise in the operational/field setting.
- 7+ years management/professional experience required. (7+ years preferred)
- Significant Supply Chain experience within a retail, wholesale or distribution environment preferred
- 7+ years of demonstrated success in leading people or projects (or combination of both) required
PREFERRED EXPERIENCE:
- Experience in leading virtual teams
- Multi-functional field experience
ABILITIES AND SKILLS:
- Ability to influence and lead virtual teams
- Ability to motivate high-performing teams & enable a culture of best practices
- Ability to manage conflict and reach quick resolution with facts and dialogue
- Ability to work cross-functionally and build relationships across the organization/enterprise
- Critical thinking and problem solving
- Qualitative and quantitative analysis
- Methodical and organized
- Fluent in Microsoft Office Suite of Applications
- Comfortable with ambiguity and willingness to make decisions
- Strong communicator – written and verbal
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job. The noise level in the work environment is usually moderate.
TRAVEL REQUIREMENT
Up to 25% travel may be required for this role.
NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that these are the only tasks to be performed by the employee in this job. He or she will be required to follow any other instructions and to perform any other job-related duties requested by his or her leader. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
This job description supersedes prior job descriptions.
LI-HR1
INTRODUCTION
This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of days on-site can increase based on business needs.
Job Profile Summary
The Director, Planning & Replenishment is responsible for working cross functionally with leadership at the Corporate, Market, and Region levels. They will lead and develop team(s) consisting of a manager and (10+) planners and analysts to meet or exceed goals on strategic Supply Chain Key Performance Indicators.
DUTIES AND RESPONSIBILITIES:
- Lead & Develop a team of planners and analysts. Ensure the teams work collaboratively and effectively to provide a strong experience to customers and meet key metrics
- Ensure processes and tools are efficient and sustainable.
- Lead the development and implementation of planning & replenishment process
- Manage the execution of supplier and product assortment initiatives
- Develop Integrant Planning Capabilities including but not limited to: demand planning, replenishment, supplier engagement, S&OP, S&OE
- Working cross functionally, leverage experience and analytical skills
- Demonstrates well developed influencing skills with the ability to easily connect in a credible manner with cross functional teams
- Creates and fosters high performance culture, focused on engagement, accountability, innovation, collaboration, and continuous improvement with a customer focus.
REQUIRED EDUCATION:
- Bachelor’s Degree in Business or related field
- Bachelor's degree or equivalent combination of education and experience in lieu of degree sufficient to successfully perform essential job functions required.
REQUIRED MINIMUM EXPERIENCE:
- Supply Chain or Procurement expertise in the operational/field setting.
- 7+ years management/professional experience required. (7+ years preferred)
- Significant Supply Chain experience within a retail, wholesale or distribution environment preferred
- 7+ years of demonstrated success in leading people or projects (or combination of both) required
PREFERRED EXPERIENCE:
- Experience in leading virtual teams
- Multi-functional field experience
ABILITIES AND SKILLS:
- Ability to influence and lead virtual teams
- Ability to motivate high-performing teams & enable a culture of best practices
- Ability to manage conflict and reach quick resolution with facts and dialogue
- Ability to work cross-functionally and build relationships across the organization/enterprise
- Critical thinking and problem solving
- Qualitative and quantitative analysis
- Methodical and organized
- Fluent in Microsoft Office Suite of Applications
- Comfortable with ambiguity and willingness to make decisions
- Strong communicator – written and verbal
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. The employee is frequently required to sit and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job. The noise level in the work environment is usually moderate.
TRAVEL REQUIREMENT
Up to 25% travel may be required for this role.
NOTICE: The above statements are intended to describe the general nature of the environment and level of work being performed by this job. This job description in no way states or implies that these are the only tasks to be performed by the employee in this job. He or she will be required to follow any other instructions and to perform any other job-related duties requested by his or her leader. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
This job description supersedes prior job descriptions.
LI-HR1
See all 83+ Customer Service Management Jobs at Sysco
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Get Access To All JobsTips for Finding Customer Service Management Jobs at Sysco
Frame Your Experience Around Distribution Operations
Sysco's customer service teams support large-scale food distribution logistics, so position your resume around order management, account retention, and supplier coordination rather than generic customer support. Hiring managers are looking for familiarity with high-volume, B2B service environments.
Confirm Your Visa Category Fits the Role
Customer Service Management roles at Sysco have supported EB-2, EB-3, and TN sponsorship. Verify with the recruiter early whether the specific role and your credentials align with the category Sysco is prepared to file, since PERM-based Green Card paths carry longer timelines than nonimmigrant options.
Target Sysco's Regional Distribution Hubs Directly
Sysco operates through regional subsidiaries with their own hiring pipelines. Applying to roles tied to major distribution centers increases your visibility with local HR teams who have direct input on sponsorship decisions, rather than routing through a centralized corporate process that may deprioritize your application.
Time Your Application Around OPT Authorization Windows
If you're on F-1 OPT, align your application timeline so your work authorization is active before Sysco's onboarding window. CPT is viable for internship-to-hire pathways, but full-time Customer Service Management offers require confirmed OPT status, and Sysco will verify employment eligibility through E-Verify at the time of hire.
Prepare Management Credentials Before the Offer Stage
EB-2 and EB-3 petitions for management roles require documented evidence of supervisory responsibility. Gather performance reviews, org charts showing direct reports, and letters from previous employers confirming your management scope before Sysco's HR team begins the PERM labor certification process.
Use Migrate Mate to Find Open Roles Efficiently
Sysco posts Customer Service Management openings across multiple regional locations at different times. Use Migrate Mate to filter and monitor active Sysco roles that align with your visa type, so you can apply during active hiring cycles rather than chasing postings that have already closed.
Frequently Asked Questions
Does Sysco sponsor H-1B visas for Customer Service Managements?
Sysco's sponsorship activity for Customer Service Management roles has centered on employer-sponsored Green Card pathways such as EB-2 and EB-3, as well as TN visa and F-1 OPT. H-1B visa sponsorship for this function is less common because Customer Service Management roles do not always meet USCIS's specialty occupation threshold requiring a directly related bachelor's degree as a minimum entry requirement. Confirm the specific role's sponsorship eligibility directly with Sysco's recruiter before applying.
How do I apply for Customer Service Management jobs at Sysco?
Apply through Sysco's careers portal, where roles are posted by region and operating company. Tailor your application to highlight B2B account management experience relevant to food distribution. Migrate Mate aggregates Sysco's Customer Service Management openings in one place, making it straightforward to identify which roles are currently active and which visa types align with each posting before you apply.
Which visa types does Sysco commonly use for Customer Service Management roles?
Sysco has sponsored Customer Service Management professionals through EB-2 and EB-3 Green Card categories, TN status for Canadian and Mexican nationals in qualifying management occupations, and F-1 OPT for recent graduates entering the role through structured hiring programs. TN is often the fastest nonimmigrant path for eligible candidates, while EB-3 covers a broader range of experience levels through PERM labor certification.
What qualifications does Sysco expect for Customer Service Management roles?
Sysco typically looks for candidates with experience managing customer accounts or service teams in a distribution, logistics, or food and beverage environment. A bachelor's degree in business, supply chain, or a related field strengthens your application, particularly if you're pursuing an EB-2 pathway. Demonstrated experience with high-volume order management, cross-functional coordination, and direct reports is commonly expected at the management level.
How long does the sponsorship process take for a Customer Service Management role at Sysco?
Timeline depends on the visa category. TN status can be obtained at a port of entry or through USCIS within weeks. F-1 OPT authorization must already be in place before you start. EB-3 Green Card sponsorship through PERM labor certification typically takes two to three years from initial filing to approval, and longer if your priority date is backlogged. Clarify the intended category with Sysco's HR team before accepting an offer so you can plan accordingly.