Customer Service Management Jobs at Sysco with Visa Sponsorship
Sysco hires Customer Service Management professionals to oversee client relationships and service operations across its food distribution network. The company has a sponsorship track record for this function, supporting pathways including employer-sponsored Green Card categories and visa options relevant to food and beverage distribution roles.
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Get Access To All JobsJOB SUMMARY:
The Senior Manager of Asset Management and Field Support will lead a team of professionals dedicated to the daily management of Sysco operating company maintenance operations in the areas of fleet, facility, material handling, and beverage assets. Additional responsibilities of this team include monitoring maintenance performance related to all Sysco assets within Supply Chain, assisting in executing best practices based on Maintenance Strategy in order to increase uptime and reduce overall expenses, executing on maintenance and purchasing policies, training operating company maintenance staff on procedures and systems, assessing process compliance at operating company through site visits and other means, communicating relevant findings and information to maintenance operations to identify potential benefit areas, among other assigned duties. This position will work with the operating company and GSC maintenance and operations teams.
Responsibilities:
- Provides leadership and facilitate change for a team of direct reports, including performance coaching, skill and talent development, support, and concerns and issues resolution
- Maintain and manage Sysco's Computerized Maintenance Management System (CMMS), which includes master data management (MDM), preventive and corrective maintenance processes, purchasing, parts, inventory, and warranty
- Responsible for Sysco's Fuel Management System (FMS) and includes managing fueling practices, training, contracts, system adoption, and data integrity and integration to CMMS and other maintenance systems
- Promote and champion system awareness, adoption, and compliance through site visits, meetings, and training programs to ensure data accuracy and completeness
- Provide field maintenance and customer support for all Sysco maintenance operations
- Analyze and monitor performance related to maintenance assets and assist in executing best practices based on maintenance strategies to increase uptime, reduce expenses, and drive efficiencies
- Collaborate with operating company maintenance staff, Market and operating company Fleet and Facility Directors, and Market Vice Presidents of Operations (MVPO) to assist in the implementation and execution of maintenance processes, procedures, and policies
- Staff, align, and partner Field Maintenance Support Analysts with GSC Fleet and Facility Directors to help support and achieve Sysco's Business Objectives (SBOs) for the maintenance organization
Education Required:
Associate’s/Bachelor’s Degree or 7 years related work experience
Experience Required:
5 years previous EAM/CMMS experience (SAP, Maximo, INFOR, Dematic Sprocket, etc.)
Experience Preferred:
7-10 years Sysco company experience or 12-15 years' experience in related position
Tableau, Microsoft Excel, Word, PowerPoint and Computerized Maintenance Management Systems
Licenses/Certification Required:
CMMS technical and business configuration experience and administration
Basic understanding of web services and systems integration
Proficient with Microsoft Office 365 suite (Excel, PowerPoint, Visio, Project, Word, and SharePoint)
Technical Skills and Abilities:
- Effective interpersonal and communication (oral, written, and listening) skills
- Ability to interpret and apply a variety of policies, procedures, and/or precedents to resolve diverse issues and make effective decisions
- Able to research information, analyze data, to arrive at valid conclusions, recommendations, plans of action
- Aptitude to prepare reports and present ideas clearly and concisely to all levels of the organization - corporate and site - both orally and written
- Ability to exercise considerable judgment and discretion in establishing and maintaining a good working relationship with both internal and external company personnel with emphasis on diversity and inclusion to foster creativity and innovation
- Ability to lead projects, manage external resources, and develop project plans
Language Requirement:
English
Physical Demands:
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
Office environment
Travel Requirements:
25%
Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
The noise level in the work environment is usually moderate.
NOTICE: The above statements are intended to describe the general nature of the environment and the level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the employee in this job. The employee will be required to follow any other instructions and to perform any other job-related duties requested by his or her supervisor.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
LI-CYS4
JOB SUMMARY:
The Senior Manager of Asset Management and Field Support will lead a team of professionals dedicated to the daily management of Sysco operating company maintenance operations in the areas of fleet, facility, material handling, and beverage assets. Additional responsibilities of this team include monitoring maintenance performance related to all Sysco assets within Supply Chain, assisting in executing best practices based on Maintenance Strategy in order to increase uptime and reduce overall expenses, executing on maintenance and purchasing policies, training operating company maintenance staff on procedures and systems, assessing process compliance at operating company through site visits and other means, communicating relevant findings and information to maintenance operations to identify potential benefit areas, among other assigned duties. This position will work with the operating company and GSC maintenance and operations teams.
Responsibilities:
- Provides leadership and facilitate change for a team of direct reports, including performance coaching, skill and talent development, support, and concerns and issues resolution
- Maintain and manage Sysco's Computerized Maintenance Management System (CMMS), which includes master data management (MDM), preventive and corrective maintenance processes, purchasing, parts, inventory, and warranty
- Responsible for Sysco's Fuel Management System (FMS) and includes managing fueling practices, training, contracts, system adoption, and data integrity and integration to CMMS and other maintenance systems
- Promote and champion system awareness, adoption, and compliance through site visits, meetings, and training programs to ensure data accuracy and completeness
- Provide field maintenance and customer support for all Sysco maintenance operations
- Analyze and monitor performance related to maintenance assets and assist in executing best practices based on maintenance strategies to increase uptime, reduce expenses, and drive efficiencies
- Collaborate with operating company maintenance staff, Market and operating company Fleet and Facility Directors, and Market Vice Presidents of Operations (MVPO) to assist in the implementation and execution of maintenance processes, procedures, and policies
- Staff, align, and partner Field Maintenance Support Analysts with GSC Fleet and Facility Directors to help support and achieve Sysco's Business Objectives (SBOs) for the maintenance organization
Education Required:
Associate’s/Bachelor’s Degree or 7 years related work experience
Experience Required:
5 years previous EAM/CMMS experience (SAP, Maximo, INFOR, Dematic Sprocket, etc.)
Experience Preferred:
7-10 years Sysco company experience or 12-15 years' experience in related position
Tableau, Microsoft Excel, Word, PowerPoint and Computerized Maintenance Management Systems
Licenses/Certification Required:
CMMS technical and business configuration experience and administration
Basic understanding of web services and systems integration
Proficient with Microsoft Office 365 suite (Excel, PowerPoint, Visio, Project, Word, and SharePoint)
Technical Skills and Abilities:
- Effective interpersonal and communication (oral, written, and listening) skills
- Ability to interpret and apply a variety of policies, procedures, and/or precedents to resolve diverse issues and make effective decisions
- Able to research information, analyze data, to arrive at valid conclusions, recommendations, plans of action
- Aptitude to prepare reports and present ideas clearly and concisely to all levels of the organization - corporate and site - both orally and written
- Ability to exercise considerable judgment and discretion in establishing and maintaining a good working relationship with both internal and external company personnel with emphasis on diversity and inclusion to foster creativity and innovation
- Ability to lead projects, manage external resources, and develop project plans
Language Requirement:
English
Physical Demands:
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
Office environment
Travel Requirements:
25%
Working Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.
The noise level in the work environment is usually moderate.
NOTICE: The above statements are intended to describe the general nature of the environment and the level of work being performed by this job. This job description in no way states or implies that the duties and responsibilities listed are the only tasks to be performed by the employee in this job. The employee will be required to follow any other instructions and to perform any other job-related duties requested by his or her supervisor.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
LI-CYS4
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Get Access To All JobsTips for Finding Customer Service Management Jobs at Sysco Jobs
Frame Your Experience Around Distribution Operations
Sysco's customer service teams support large-scale food distribution logistics, so position your resume around order management, account retention, and supplier coordination rather than generic customer support. Hiring managers are looking for familiarity with high-volume, B2B service environments.
Confirm Your Visa Category Fits the Role
Customer Service Management roles at Sysco have supported EB-2, EB-3, and TN sponsorship. Verify with the recruiter early whether the specific role and your credentials align with the category Sysco is prepared to file, since PERM-based Green Card paths carry longer timelines than nonimmigrant options.
Target Sysco's Regional Distribution Hubs Directly
Sysco operates through regional subsidiaries with their own hiring pipelines. Applying to roles tied to major distribution centers increases your visibility with local HR teams who have direct input on sponsorship decisions, rather than routing through a centralized corporate process that may deprioritize your application.
Time Your Application Around OPT Authorization Windows
If you're on F-1 OPT, align your application timeline so your work authorization is active before Sysco's onboarding window. CPT is viable for internship-to-hire pathways, but full-time Customer Service Management offers require confirmed OPT status, and Sysco will verify employment eligibility through E-Verify at the time of hire.
Prepare Management Credentials Before the Offer Stage
EB-2 and EB-3 petitions for management roles require documented evidence of supervisory responsibility. Gather performance reviews, org charts showing direct reports, and letters from previous employers confirming your management scope before Sysco's HR team begins the PERM labor certification process.
Use Migrate Mate to Find Open Roles Efficiently
Sysco posts Customer Service Management openings across multiple regional locations at different times. Use Migrate Mate to filter and monitor active Sysco roles that align with your visa type, so you can apply during active hiring cycles rather than chasing postings that have already closed.
Customer Service Management at Sysco jobs are hiring across the US. Find yours.
Find Customer Service Management at Sysco JobsFrequently Asked Questions
Does Sysco sponsor H-1B visas for Customer Service Managements?
Sysco's sponsorship activity for Customer Service Management roles has centered on employer-sponsored Green Card pathways such as EB-2 and EB-3, as well as TN and F-1 OPT. H-1B sponsorship for this function is less common because Customer Service Management roles do not always meet USCIS's specialty occupation threshold requiring a directly related bachelor's degree as a minimum entry requirement. Confirm the specific role's sponsorship eligibility directly with Sysco's recruiter before applying.
How do I apply for Customer Service Management jobs at Sysco?
Apply through Sysco's careers portal, where roles are posted by region and operating company. Tailor your application to highlight B2B account management experience relevant to food distribution. Migrate Mate aggregates Sysco's Customer Service Management openings in one place, making it straightforward to identify which roles are currently active and which visa types align with each posting before you apply.
Which visa types does Sysco commonly use for Customer Service Management roles?
Sysco has sponsored Customer Service Management professionals through EB-2 and EB-3 Green Card categories, TN status for Canadian and Mexican nationals in qualifying management occupations, and F-1 OPT for recent graduates entering the role through structured hiring programs. TN is often the fastest nonimmigrant path for eligible candidates, while EB-3 covers a broader range of experience levels through PERM labor certification.
What qualifications does Sysco expect for Customer Service Management roles?
Sysco typically looks for candidates with experience managing customer accounts or service teams in a distribution, logistics, or food and beverage environment. A bachelor's degree in business, supply chain, or a related field strengthens your application, particularly if you're pursuing an EB-2 pathway. Demonstrated experience with high-volume order management, cross-functional coordination, and direct reports is commonly expected at the management level.
How long does the sponsorship process take for a Customer Service Management role at Sysco?
Timeline depends on the visa category. TN status can be obtained at a port of entry or through USCIS within weeks. F-1 OPT authorization must already be in place before you start. EB-3 Green Card sponsorship through PERM labor certification typically takes two to three years from initial filing to approval, and longer if your priority date is backlogged. Clarify the intended category with Sysco's HR team before accepting an offer so you can plan accordingly.
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