Customer Support Representative Jobs at Genuine Parts Company with Visa Sponsorship
Genuine Parts Company hires Customer Support Representatives across its automotive distribution and NAPA Auto Parts network, supporting dealers, wholesale accounts, and internal operations. The company has an established process for sponsoring work visas in this function, making it a realistic target for international candidates with customer-facing experience in automotive or distribution.
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Get Access To All JobsSUMMARY
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
JOB DUTIES:
- Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
- Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
- Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
- May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
- Orders items to ensure appropriate inventory levels are maintained for customers.
- May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
- Determines the most cost effective shipping method for customer orders.
- Partners with Account Representatives to ensure customer satisfaction.
- Expedites backorders. May pull inventory and prepare order for shipment to customer.
- May handle customer returns.
- Performs other duties as assigned.
EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES:
- Reliability, organization, and attention to detail required.
- Strong communication skills including written, verbal, and listening.
- Ability to multi-task and time management skills required.
- Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
- Product knowledge is preferred.
COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
SUMMARY
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.
JOB DUTIES:
- Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
- Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
- Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
- May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
- Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
- Orders items to ensure appropriate inventory levels are maintained for customers.
- May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
- Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
- Determines the most cost effective shipping method for customer orders.
- Partners with Account Representatives to ensure customer satisfaction.
- Expedites backorders. May pull inventory and prepare order for shipment to customer.
- May handle customer returns.
- Performs other duties as assigned.
EDUCATION & EXPERIENCE:
Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES:
- Reliability, organization, and attention to detail required.
- Strong communication skills including written, verbal, and listening.
- Ability to multi-task and time management skills required.
- Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
- Product knowledge is preferred.
COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
See all 53+ Customer Support Representative at Genuine Parts Company jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support Representative at Genuine Parts Company roles.
Get Access To All JobsTips for Finding Customer Support Representative Jobs at Genuine Parts Company Jobs
Tailor your resume to distribution operations
Genuine Parts Company's customer support roles center on parts ordering, dealer account management, and wholesale logistics. Highlight experience with order management systems, B2B client communication, or supply chain support to align with what hiring managers at GPC actually look for.
Target roles tied to NAPA network accounts
GPC's largest customer support hiring volume flows through its NAPA Auto Parts distribution network. Search for postings that reference dealer support, fleet accounts, or wholesale operations, since these divisions have recurring openings and structured onboarding that accommodates visa sponsorship timelines.
Confirm OPT or CPT authorization matches your start date
If you're on F-1 status, your OPT authorization must be active before your first day. GPC's corporate HR teams run E-Verify checks at onboarding, so your Employment Authorization Document needs to reflect the correct employer and start date before you sign an offer.
Ask about H-1B sponsorship during the offer stage
Customer support roles at GPC can qualify for H-1B sponsorship when the position requires a bachelor's degree in a relevant field. Raise sponsorship expectations directly with the recruiter after receiving a verbal offer, not after the written offer is signed, to avoid timeline misalignment.
Use Migrate Mate to find verified GPC openings
GPC posts customer support roles across multiple portals and regional sites, making it easy to miss relevant listings. Use Migrate Mate to filter for Genuine Parts Company roles that align with your visa type, so you're applying to positions where sponsorship is already confirmed.
Understand PERM timing if targeting a Green Card path
GPC sponsors EB-2 and EB-3 Green Cards for some roles, but PERM labor certification typically takes 12 to 18 months before DOL adjudication. Start that conversation with HR once you've completed at least one year in the role, since GPC's process follows standard corporate PERM workflows.
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Find Customer Support Representative at Genuine Parts Company JobsFrequently Asked Questions
Does Genuine Parts Company sponsor H-1B visas for Customer Support Representatives?
Yes, Genuine Parts Company does sponsor H-1B visas for Customer Support Representatives when the role requires a qualifying bachelor's degree. Because H-1B eligibility depends on the specific job duties and educational requirements, confirm sponsorship availability with the recruiter during the offer stage. GPC has an established HR infrastructure for managing USCIS petitions across its corporate and distribution divisions.
How do I apply for Customer Support Representative jobs at Genuine Parts Company?
Applications go through GPC's careers portal, where roles are listed by division, including NAPA Auto Parts and the broader distribution network. You can also use Migrate Mate to browse verified Customer Support Representative openings at Genuine Parts Company filtered by visa type, which streamlines the process if you need sponsorship confirmation before applying.
Which visa types does Genuine Parts Company commonly use for Customer Support Representative roles?
Genuine Parts Company sponsors H-1B, TN, and F-1 OPT and CPT visas for customer support positions, and also has a track record with EB-2 and EB-3 Green Card pathways for longer-tenured employees. TN visas are an efficient option for Canadian and Mexican nationals in qualifying customer support roles, since they don't require USCIS approval before starting.
What qualifications does Genuine Parts Company expect for Customer Support Representative positions?
GPC typically looks for candidates with experience in B2B customer service, order management, or automotive parts distribution. A bachelor's degree in business, supply chain, or a related field strengthens your H-1B eligibility and aligns with GPC's specialty occupation requirements. Familiarity with ERP or order management platforms used in automotive wholesale environments is a practical differentiator.
How long does the visa sponsorship process take when joining Genuine Parts Company as a Customer Support Representative?
For F-1 OPT, authorization is already in place before your start date. H-1B petitions are tied to the annual April filing window, with an October 1 start date if selected in the lottery. TN status for Canadians can be obtained at the border and is faster. USCIS premium processing for H-1B adjudication typically runs about 15 business days if GPC elects that option.
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