Customer Support Representative Jobs at Stryker with Visa Sponsorship
Customer Support Representative roles at Stryker sit at the intersection of medical device expertise and patient-facing service, supporting surgeons, hospital staff, and procurement teams. Stryker has a consistent track record of sponsoring international talent for this function across multiple visa categories.
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Get Access To All JobsWhy join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Job description
We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more: US Stryker employee benefits.
Position Title: Trauma Sales Representative
Schedule & On-Call Requirements
This position requires an on-call schedule, including nights, weekends, and holidays, to support trauma cases as they arise. While this level of availability is essential for the role, we understand it may not be suitable for every candidate. Candidates who choose not to pursue this position due to the on-call demands will not be negatively evaluated or penalized in future opportunities with our organization.
What you will do
As a Trauma Sales Representative, you work with a high degree of intensity and commitment to sell Stryker Trauma products that meet our customers’ needs. You are responsible for becoming the resident trauma expert as you work with a sophisticated audience of surgeons and healthcare professionals. You live your work, feeding off the extreme demands of trauma, not counting hours but rather lives impacted. A person who is energized by chaos, you organize your materials and sort possible solutions quickly during operating/emergency room consultations. You take great pride in meticulously managing and maintaining your inventory of products and are prepared to assist a customer whenever the need arises. Your knowledge not only of your own products, but of competitors’ offerings, builds credibility with surgeons. They trust you to provide advice and training on products and tools used to save lives. As a Trauma Sales Representative who does what is necessary and live out your mission to change lives by selling Stryker products that are making healthcare better.
What you need
- Bachelor’s Degree or 4+ years experience in a clinical healthcare or sales role (or a combination of the two)
- 3+ years of sales experience preferred
- Knowledge of principles and methods for showing, promoting, and selling products or services, including marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
- Excellent organizational skills and knowledge in the use of current office technologies (MSOffice suite, databases, etc.)
- Experience in building and maintaining relationships (with surgeons & hospitals in respective areas would be beneficial)
- Must be comfortable in emergency/operating room environments
- Ability to participate in and attend sales meetings and professional association meetings outside regular business hours, as required
- Must adhere to compliance and the principles of responsibility (AdvaMed) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements, and Company’s policies and procedures
- Commission only: This role is 100% commission and is eligible for bonuses + benefits.
This role is 100% commission and is eligible for bonuses + benefits.
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
Why join Stryker?
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Job description
We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more: US Stryker employee benefits.
Position Title: Trauma Sales Representative
Schedule & On-Call Requirements
This position requires an on-call schedule, including nights, weekends, and holidays, to support trauma cases as they arise. While this level of availability is essential for the role, we understand it may not be suitable for every candidate. Candidates who choose not to pursue this position due to the on-call demands will not be negatively evaluated or penalized in future opportunities with our organization.
What you will do
As a Trauma Sales Representative, you work with a high degree of intensity and commitment to sell Stryker Trauma products that meet our customers’ needs. You are responsible for becoming the resident trauma expert as you work with a sophisticated audience of surgeons and healthcare professionals. You live your work, feeding off the extreme demands of trauma, not counting hours but rather lives impacted. A person who is energized by chaos, you organize your materials and sort possible solutions quickly during operating/emergency room consultations. You take great pride in meticulously managing and maintaining your inventory of products and are prepared to assist a customer whenever the need arises. Your knowledge not only of your own products, but of competitors’ offerings, builds credibility with surgeons. They trust you to provide advice and training on products and tools used to save lives. As a Trauma Sales Representative who does what is necessary and live out your mission to change lives by selling Stryker products that are making healthcare better.
What you need
- Bachelor’s Degree or 4+ years experience in a clinical healthcare or sales role (or a combination of the two)
- 3+ years of sales experience preferred
- Knowledge of principles and methods for showing, promoting, and selling products or services, including marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
- Excellent organizational skills and knowledge in the use of current office technologies (MSOffice suite, databases, etc.)
- Experience in building and maintaining relationships (with surgeons & hospitals in respective areas would be beneficial)
- Must be comfortable in emergency/operating room environments
- Ability to participate in and attend sales meetings and professional association meetings outside regular business hours, as required
- Must adhere to compliance and the principles of responsibility (AdvaMed) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licenser requirements, and Company’s policies and procedures
- Commission only: This role is 100% commission and is eligible for bonuses + benefits.
This role is 100% commission and is eligible for bonuses + benefits.
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
See all 114+ Customer Support Representative at Stryker jobs
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Get Access To All JobsTips for Finding Customer Support Representative Jobs at Stryker Jobs
Highlight Clinical Communication Skills Upfront
Stryker's customer support roles often require explaining complex implant or instrument workflows to OR staff and surgeons. Document specific examples of technical product communication in your resume before applying, not after you get a call.
Target Roles Tied to Product Divisions
Stryker organizes customer support by product division, such as orthopaedics, spine, or neurovascular. Roles in these divisions have distinct sponsorship pipelines, so filtering by division name in your search increases your chances of landing a relevant interview.
Confirm Sponsorship Eligibility Before the Offer Stage
Ask the recruiter directly during the screening call whether the specific business unit is currently processing sponsorship for this role type. Some Stryker divisions move faster than others, and confirming early avoids late-stage surprises.
Use Migrate Mate to Filter Open Roles by Visa Type
Not every Customer Support Representative posting at Stryker will indicate sponsorship availability in the job description. Use Migrate Mate to filter Stryker openings by the visa category you need, so you're applying to roles where your immigration situation is already a fit.
Prepare Your LCA Timeline With Your Employer Early
For H-1B transfers or new filings, the Labor Condition Application through DOL must be certified before USCIS can process your petition. Flag this dependency to Stryker's HR team as soon as you receive a verbal offer so the LCA is filed without delay.
Align Your OPT or CPT End Date to the Hiring Cycle
Stryker typically runs structured hiring cycles for customer support roles. If you're on F-1 OPT, map your authorization expiration against their expected start dates and communicate this timeline clearly so HR can initiate Cap-Gap or H-1B transition paperwork in time.
Customer Support Representative at Stryker jobs are hiring across the US. Find yours.
Find Customer Support Representative at Stryker JobsFrequently Asked Questions
Does Stryker sponsor H-1B visas for Customer Support Representatives?
Yes, Stryker sponsors H-1B visas for Customer Support Representative roles. Sponsorship availability can vary by division and location, so confirming with the recruiter during your screening call is the most reliable way to verify support for your specific role. Stryker has an established immigration program and works with legal counsel to process petitions across multiple business units.
Which visa types does Stryker commonly sponsor for Customer Support Representative roles?
Stryker sponsors a range of visa categories for this function, including H-1B, TN for Canadian and Mexican nationals, F-1 OPT and CPT for students in authorized practical training, J-1 for exchange visitors, and employment-based Green Cards through the EB-2 or EB-3 categories for candidates pursuing permanent residence. The right pathway depends on your nationality, education, and career stage.
How do I apply for Customer Support Representative jobs at Stryker?
You can apply directly through Stryker's careers portal or browse open roles filtered by visa type on Migrate Mate, which surfaces Stryker positions that align with your specific sponsorship needs. When applying, tailor your resume to reflect product knowledge relevant to the division you're targeting, such as orthopaedics or surgical instruments, and flag your work authorization status early in the process.
What qualifications does Stryker expect for Customer Support Representative positions?
Stryker typically looks for candidates with a bachelor's degree in a life sciences, business, or healthcare-related field, though requirements vary by division. Practical experience communicating technical product information to clinical or procurement stakeholders is valued. Familiarity with medical device terminology, hospital purchasing workflows, or CRM platforms strengthens an application considerably.
How do I understand the timeline for visa sponsorship at Stryker for this role?
Timeline depends heavily on your visa category. H-1B petitions are tied to the annual USCIS cap, with a lottery window in March and an October 1 start date. TN status can be obtained at a port of entry without a waiting period. For F-1 OPT transitions, USCIS Cap-Gap rules protect your status if your OPT expires between April and September 30. Clarify your category with Stryker HR as early as possible so filings stay on track.
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