Customer Support Jobs at Stryker with Visa Sponsorship
Customer Support roles at Stryker span technical troubleshooting, field service coordination, and clinical product assistance across a global medical device portfolio. Stryker has a strong track record of sponsoring international talent in support functions, making it a realistic target for candidates on work visas.
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Get Access To All JobsINTRODUCTION
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
JOB DESCRIPTION
We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more: US Stryker employee benefits.
Stryker’s Neurovascular division is focused on advancing the practice of minimally invasive stroke therapies. The business is dedicated to providing innovative stroke products and services for ischemic and hemorrhagic stroke, and committed to providing clinical education and support to help physicians deliver better patient outcomes.
The Territory Manager is responsible for sales and customer support in a designated territory. Plans and implements tactical and strategic sales plans to meet established goals.
Duties and Responsibilities:
- Implements and executes the launch strategies developed by the Sales and Marketing organization by providing product introductions and in-services for customers
- Completes a thorough analysis of the territory and identifies key target accounts. Responsible for generating and following-up on sales leads.
- Monitors competition by gathering current marketplace information on pricing (for both existing and new products), delivery schedules, merchandising techniques, etc.
- On a daily basis, builds relationships with multiple customers within an account, and keeps them informed of new products, supply/inventory, and pricing trends.
- Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
- Supports market development efforts to increase the number of patients available to receive our treatment.
- Supports Marketing in the development of education programs for physicians and other health professionals involved in the use of Company products in order to accelerate the adoption rates of the new techniques and products which Stryker offers.
- Participates in professional society meetings/trade shows, which promote Stryker’s products.
- Supports activities related to driving enrollment in our Clinical Trials.
- Maintains and increases professional and technical knowledge by on-the-job training, attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
- Responsible for the storage, handling and traceability of rep stock inventory.
- Ensures appropriate communication processes are established within and across functional groups. Communicates information related to quality management system effectiveness.
- Works in accordance with quality system procedures.
REQUIREMENTS
- 6 plus years of clinical sales experience.
- Bachelor’s degree
Sales Commission only: This role is 100% commission and is eligible for bonuses + benefits.
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
INTRODUCTION
Looking for a place that values your unique talents? Discover Stryker's award-winning culture.
We are proud to offer you our total rewards package which includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
JOB DESCRIPTION
We are excited to be named one of the World’s Best Workplaces by Fortune Magazine! We are proud to offer you 12 paid holidays annually. For an overview of our benefits and time off, please follow this link to learn more: US Stryker employee benefits.
Stryker’s Neurovascular division is focused on advancing the practice of minimally invasive stroke therapies. The business is dedicated to providing innovative stroke products and services for ischemic and hemorrhagic stroke, and committed to providing clinical education and support to help physicians deliver better patient outcomes.
The Territory Manager is responsible for sales and customer support in a designated territory. Plans and implements tactical and strategic sales plans to meet established goals.
Duties and Responsibilities:
- Implements and executes the launch strategies developed by the Sales and Marketing organization by providing product introductions and in-services for customers
- Completes a thorough analysis of the territory and identifies key target accounts. Responsible for generating and following-up on sales leads.
- Monitors competition by gathering current marketplace information on pricing (for both existing and new products), delivery schedules, merchandising techniques, etc.
- On a daily basis, builds relationships with multiple customers within an account, and keeps them informed of new products, supply/inventory, and pricing trends.
- Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
- Supports market development efforts to increase the number of patients available to receive our treatment.
- Supports Marketing in the development of education programs for physicians and other health professionals involved in the use of Company products in order to accelerate the adoption rates of the new techniques and products which Stryker offers.
- Participates in professional society meetings/trade shows, which promote Stryker’s products.
- Supports activities related to driving enrollment in our Clinical Trials.
- Maintains and increases professional and technical knowledge by on-the-job training, attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
- Responsible for the storage, handling and traceability of rep stock inventory.
- Ensures appropriate communication processes are established within and across functional groups. Communicates information related to quality management system effectiveness.
- Works in accordance with quality system procedures.
REQUIREMENTS
- 6 plus years of clinical sales experience.
- Bachelor’s degree
Sales Commission only: This role is 100% commission and is eligible for bonuses + benefits.
Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.
See all 245+ Customer Support at Stryker jobs
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Get Access To All JobsTips for Finding Customer Support Jobs at Stryker Jobs
Tailor your resume to medical device support
Stryker's Customer Support teams handle clinical products, so highlight any experience with regulated equipment, complaint handling, or FDA-adjacent workflows. Generic call center experience won't stand out; device or healthcare-specific support roles will.
Identify open roles by product division
Stryker organizes Customer Support hiring around its divisions, such as orthopaedics, spine, and surgical. Targeting a specific division in your application signals product knowledge and increases your chances of reaching a hiring manager who sponsors internationally.
Ask about sponsorship during the offer stage
Raise visa sponsorship explicitly once you have a verbal offer, not earlier. At that point, Stryker's HR and immigration counsel can confirm which petition type applies to your role and whether PERM-based Green Card sponsorship is part of the offer.
Browse Stryker Customer Support roles on Migrate Mate
Filter Migrate Mate by company and role type to find current Stryker Customer Support openings that match your visa category. You'll see which positions align with H-1B, TN, or OPT timelines without manually screening hundreds of listings.
Understand how TN status applies to your role
Canadian and Mexican nationals in qualifying Customer Support roles at Stryker may be eligible for TN status, which USCIS processes without a lottery. Confirm your job title maps to an approved TN occupational category, such as Computer Systems Analyst or Engineer, before relying on this path.
Customer Support at Stryker jobs are hiring across the US. Find yours.
Find Customer Support at Stryker JobsFrequently Asked Questions
Does Stryker sponsor H-1B visas for Customer Support roles?
Yes, Stryker sponsors H-1B visas for Customer Support positions, particularly where the role requires specialized technical or clinical knowledge tied to a bachelor's degree. Roles focused on medical device troubleshooting, field service coordination, or regulatory compliance support are more likely to qualify as specialty occupations under H-1B criteria than general call center positions.
How do I apply for Customer Support jobs at Stryker?
You can apply directly through Stryker's careers portal or find open Customer Support roles filtered by visa compatibility on Migrate Mate. When applying, tailor your application to the specific product division you're targeting. During the process, be prepared to discuss your work authorization status and timeline with the recruiting team before an offer is extended.
Which visa types does Stryker commonly use for Customer Support employees?
Stryker sponsors across several visa categories for Customer Support roles, including H-1B, F-1 OPT (including STEM extensions), TN for Canadian and Mexican nationals, J-1, and EB-2 or EB-3 Green Card pathways for longer-term hires. The right category depends on your nationality, educational background, and the specific responsibilities of the role you're hired into.
What qualifications does Stryker typically expect for Customer Support roles?
Stryker generally looks for candidates with a bachelor's degree in a field relevant to the product area, such as biomedical engineering, life sciences, or health sciences, alongside experience in technical support, clinical environments, or regulated industries. Familiarity with medical device complaint handling, FDA reporting requirements, or clinical workflow troubleshooting meaningfully strengthens an application.
How do I time my application if my OPT is expiring soon?
If your OPT expires before October 1, you'll need Stryker to file your H-1B cap-subject petition during the March registration window for that fiscal year. The 60-day grace period after OPT expiration does not extend your work authorization, so coordinate your offer and USCIS filing timeline carefully with Stryker's immigration team to avoid any gap in status.
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