Customer Support Representative Jobs at Schneider Electric with Visa Sponsorship

INTRODUCTION

For this U.S. based position, the expected compensation range is $101,600 - $152,400 per year, which includes base pay and short-term incentive.

The compensation range for this full-time position applies to candidates located within the United States. Our salary ranges are determined by reviewing roles of similar responsibility and level. Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training. Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits), flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

You must submit an online application to be considered for the position. The Company will accept applications on an ongoing basis until the position is filled.

Great people make Schneider Electric a great company.

ROLE AND RESPONSIBILITIES

Schneider’s Field Service Representatives play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. They are problem solvers. They are customer focused. They are passionate about the work they do. They are the future of Schneider Electric! Is this you?

We are proud to offer all Field Service Technicians with direct product training and training on all digital and physical tools associated with their work. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use.

This opportunity is a home-based flexible work schedule with 40-hour guarantee (+Overtime).

This Field Service Technician position will be within our U.S. Services business, specifically our ASCO team. This team focuses on servicing critical data center equipment. We are the OEM (Original Equipment Manufacturer) service provider for APC (American Power Conversion)/MGE/Schneider Electric equipment.

As an ASCO Systems Field Service Technician, a typical day for you may include:

• Maintenance and repair of Automatic Transfer Switches (ATS)
• Service administration and reporting which may include: service order generation, performance and maintenance of annual inventory review and identification of replacement parts, completion of inventory safety audit
• Executing installation, maintenance and repair on customer installed base, in a specific delimited know-how
• Performance of warranty work and start-up service
• Perform Startup/Commissioning on equipment across the Schneider Electric product portfolio
• Testing, calibration, checking, correcting, adjusting and part component replacement services on customer products
• Construction and testing of circuits and equipment utilizing various tools and machines such as computers, workstations, circuit diagrams and test instruments/equipment
• Technical support in product service, product training and applications including on-site audits
• Support serviceable Schneider equipment including but not limited to electrical switchgear, PDUs, RPPs, BMS systems, PLCs, HMIs, Drives, power monitoring equipment, protective relays. We have an ever-evolving catalog of products you may have exposure to
• Document all required information for each site (technical report)
• Analyzing complex problems in equipment and machinery and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct the fault
• Assist in the developing design modifications and implements modifications and provides installation support for the modifications
• Develops and implements training courseware and provides training to customers and other service representatives
• Travel for both training and to support job site requirements in other areas

And on some days you may even:

• Receive and participate in job training for ATS maintenance, ATS troubleshooting and repair, and ATS startups
• Identify new opportunities while attending customer sites to promote Services growth
• Determine when products should be upgraded or replaced

BASIC QUALIFICATIONS

What qualifications will make you successful for this role?

• Vocational education, military training, or transferable experience in electronics, electrical theory or similar discipline
• 5-7+ years of relevant mechanical, electrical and/or Emergency Power service experience, technical proficiency in electronic/electrical component theory
• Experience writing reports and competency in presenting information and responses to managers, clients, and customers
• The ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume
• The ability to define problems, collect data, establish facts, and draw valid conclusions
• Experience in testing, maintenance and/or upgrades in some or all of the following areas: low or Medium Voltage Switchgear; Transformers; Relay Protection Systems; Control Systems
• The ability to interpret blueprints, read electrical schematics and other service documents, including various electrical drawings

You’ll feel the warm welcome at Schneider Electric with a unique, team-focused orientation and 2 weeks of in-person training in our brand-new state-of-the-art training facility in Dallas, TX with all expenses paid. Upon return from your on-site visit, you’ll continue with online training and will be paired with a local area mentor to receive on-the-job training and continue your onboarding journey with us.

COMPENSATION

- Salary Range: $101,600 - $152,400 per year

Our compensation package includes generous equity and benefits in addition to salary. We are an equal opportunity employer...

EEO STATEMENT

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.