Customer Service Jobs at Oportun with Visa Sponsorship
Oportun hires for Customer Service roles across lending, collections, and member support functions, with a demonstrated track record of sponsoring international talent in this space. If you're navigating F-1 OPT, H-1B, or longer-term sponsorship, Oportun is a realistic target in financial services.
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Get Access To All JobsAbout Oportun
Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $21.3 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually.
WORKING AT OPORTUN
Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.
Position Overview
Oportun is currently seeking qualified candidates with customer service, cashier, sales, or hospitality experience to work Full-Time. At Oportun, we consider our customers to be our members, and the primary focus of our Member Loyalty Representatives is to create and generate a rewarding and unique member service experience. Our Member Loyalty Representatives are passionate about listening, helping, and connecting with people at all touchpoints, such as in our stores and in the communities around our stores through personal outreach activities. As a key member of our team, you will make the mission of Oportun come to life by educating our members and communities about our inclusive, affordable financial services that empower them to build a better future.
Responsibilities
- Welcome members with a warm greeting and provide quality member service.
- Seamlessly process all transactions, while following company policies & procedures and protecting our members’ information.
- Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities.
- Enjoy informing and educating potential members about Oportun’s services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations and/or community events. Activities include:
- Building relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speaking with local business owners and their employees about how Oportun’s services can help their customers.
- Conducting outreach efforts at local flea markets, community events, and at our Lending As A Service (LAAS) partner locations to increase awareness capture leads, and assist with starting applications;
- Actively engaging with people at and around Oportun’s retail locations, encouraging store visits, and assisting with applications.
- Supporting community outreach and marketing events, by passing out flyers and educating the local community about Oportun and its products and services; and
- Using iPads or assisting potential members with scanning QR codes during outreach efforts to start new applications.
- Light housekeeping to keep the work area and store location inviting and presentable to all who visit, including daily collection of trash, sweeping, mopping, and window cleaning as needed.
- Use a computer intermittently (approx. 3-6 hours per day) for administrative tasks and for servicing members.
- Stand while assisting members; sitting is allowed during non-member-facing tasks.
- Occasionally unpack and store office or cleaning supplies.
- Must have the ability to travel between designated work locations (including outreach activities) within a reasonable commuting distance as part of standard job duties. Travel will be limited to sites considered part of an ordinary commute.
- Be a role model for Oportun’s Core Values: On a Mission, As One, to Make it Better, Now.
Required Qualifications
- Must be bilingual (English/Spanish).
- Must be outgoing, sales-focused, and enjoy speaking with people.
- Must love to help members, including prospective members through outreach and educational activities.
- Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs. Schedules are set every two weeks.
- Must have regular, reliable, and predictable attendance to support store operations.
- Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities.
- Ability to lift and/or move objects up to 25 pounds, as needed.
- Basic computer skills and ability to operate office equipment such as, phones, scanners, and iPads.
- Ability to organize and file paper documents.
AS A VALUABLE MEMBER OF OUR TEAM, YOU’LL RECEIVE
- Medical, Dental, Vision, Flexible Spending Accounts (FSAs), EAP, Life and Disability insurance
- Accident coverage
- Paid Time Off
- 16 paid hours (VTO) to participate in volunteer activities each year
- Employee Assistance Fund (OEAF)
- 401(k) retirement savings
- Travel Assistance
- Paid Training
- Competitive pay, plus sales incentives $$$
- Growth opportunities
- Flexible schedules
- Opportunity to positively impact your community
The base hourly rate for this full-time position is $17.00 - $17.50.
Our hourly rates are determined by role, location and experience. The hourly range displayed on each job posting reflects a minimum and maximum for new hire rates for this position, specific to the location of this job posting.
Please note that the compensation details listed in this posting reflects only the hourly rate for this position and does not include other compensation elements or benefits.
We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.
California applicants can find a copy of Oportun's CCPA Notice here: https://oportun.com/privacy/california-privacy-notice/. We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).
About Oportun
Oportun (Nasdaq: OPRT) is a mission-driven financial services company that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $21.3 billion in responsible and affordable credit, saved its members more than $2.5 billion in interest and fees, and helped its members set aside an average of more than $1,800 annually.
WORKING AT OPORTUN
Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.
Position Overview
Oportun is currently seeking qualified candidates with customer service, cashier, sales, or hospitality experience to work Full-Time. At Oportun, we consider our customers to be our members, and the primary focus of our Member Loyalty Representatives is to create and generate a rewarding and unique member service experience. Our Member Loyalty Representatives are passionate about listening, helping, and connecting with people at all touchpoints, such as in our stores and in the communities around our stores through personal outreach activities. As a key member of our team, you will make the mission of Oportun come to life by educating our members and communities about our inclusive, affordable financial services that empower them to build a better future.
Responsibilities
- Welcome members with a warm greeting and provide quality member service.
- Seamlessly process all transactions, while following company policies & procedures and protecting our members’ information.
- Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities.
- Enjoy informing and educating potential members about Oportun’s services by engaging in outreach efforts more than 50% of the time at Oportun locations, partner locations and/or community events. Activities include:
- Building relationships with local businesses (e.g., mechanic shops, dental offices, furniture stores) and speaking with local business owners and their employees about how Oportun’s services can help their customers.
- Conducting outreach efforts at local flea markets, community events, and at our Lending As A Service (LAAS) partner locations to increase awareness capture leads, and assist with starting applications;
- Actively engaging with people at and around Oportun’s retail locations, encouraging store visits, and assisting with applications.
- Supporting community outreach and marketing events, by passing out flyers and educating the local community about Oportun and its products and services; and
- Using iPads or assisting potential members with scanning QR codes during outreach efforts to start new applications.
- Light housekeeping to keep the work area and store location inviting and presentable to all who visit, including daily collection of trash, sweeping, mopping, and window cleaning as needed.
- Use a computer intermittently (approx. 3-6 hours per day) for administrative tasks and for servicing members.
- Stand while assisting members; sitting is allowed during non-member-facing tasks.
- Occasionally unpack and store office or cleaning supplies.
- Must have the ability to travel between designated work locations (including outreach activities) within a reasonable commuting distance as part of standard job duties. Travel will be limited to sites considered part of an ordinary commute.
- Be a role model for Oportun’s Core Values: On a Mission, As One, to Make it Better, Now.
Required Qualifications
- Must be bilingual (English/Spanish).
- Must be outgoing, sales-focused, and enjoy speaking with people.
- Must love to help members, including prospective members through outreach and educational activities.
- Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs. Schedules are set every two weeks.
- Must have regular, reliable, and predictable attendance to support store operations.
- Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities.
- Ability to lift and/or move objects up to 25 pounds, as needed.
- Basic computer skills and ability to operate office equipment such as, phones, scanners, and iPads.
- Ability to organize and file paper documents.
AS A VALUABLE MEMBER OF OUR TEAM, YOU’LL RECEIVE
- Medical, Dental, Vision, Flexible Spending Accounts (FSAs), EAP, Life and Disability insurance
- Accident coverage
- Paid Time Off
- 16 paid hours (VTO) to participate in volunteer activities each year
- Employee Assistance Fund (OEAF)
- 401(k) retirement savings
- Travel Assistance
- Paid Training
- Competitive pay, plus sales incentives $$$
- Growth opportunities
- Flexible schedules
- Opportunity to positively impact your community
The base hourly rate for this full-time position is $17.00 - $17.50.
Our hourly rates are determined by role, location and experience. The hourly range displayed on each job posting reflects a minimum and maximum for new hire rates for this position, specific to the location of this job posting.
Please note that the compensation details listed in this posting reflects only the hourly rate for this position and does not include other compensation elements or benefits.
We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.
California applicants can find a copy of Oportun's CCPA Notice here: https://oportun.com/privacy/california-privacy-notice/. We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).
See all 36+ Customer Service at Oportun jobs
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Get Access To All JobsTips for Finding Customer Service Jobs at Oportun Jobs
Align your resume to fintech service language
Oportun serves underbanked communities, so frame your Customer Service experience around financial products, loan servicing, or collections workflows. Generic call center experience reads weaker than bilingual support or payment dispute resolution in a lending context.
Target bilingual postings to sharpen your candidacy
Oportun explicitly recruits Spanish-English bilingual candidates for Customer Service. If you're fluent in Spanish, lead with that in your application. It narrows the field significantly and increases the business case for sponsorship.
Ask about H-1B intent during the offer stage
Once you have a verbal offer, ask directly whether the role is budgeted for H-1B sponsorship and whether the employer will file during the next USCIS cap registration window in March. Waiting until the written offer stage can cost you a full year.
Use Migrate Mate to filter Oportun Customer Service openings
Oportun posts across multiple job boards, but not all listings flag visa sponsorship. Use Migrate Mate to filter specifically for Oportun Customer Service roles that support international candidates, so you're not applying blind to positions that won't sponsor.
Understand the PERM timeline if you're planning long-term
If Oportun extends an H-1B and you want a Green Card pathway, PERM labor certification with DOL typically takes one to two years before an I-140 petition can be filed. Factor that into your six-year H-1B cap planning early.
Customer Service at Oportun jobs are hiring across the US. Find yours.
Find Customer Service at Oportun JobsFrequently Asked Questions
Does Oportun sponsor H-1B visas for Customer Service?
Yes, Oportun has sponsored H-1B visas for Customer Service roles. Sponsorship is most common for positions requiring specialized skills or bilingual capabilities in their lending and member support functions. Because H-1B cap registration runs once a year through USCIS in March, timing your offer and application process around that window is critical.
Which visa types does Oportun support for Customer Service roles?
Oportun has supported F-1 OPT, F-1 CPT, H-1B, and employment-based Green Card categories including EB-2 and EB-3 for Customer Service positions. F-1 OPT is commonly used for entry-level roles, while H-1B and EB sponsorship tends to apply to candidates in more specialized or senior service functions within their financial products team.
How do I apply for Customer Service jobs at Oportun?
You can apply through Oportun's careers page or through Migrate Mate, which filters their open Customer Service roles by visa sponsorship eligibility. When applying, tailor your resume to fintech and lending service experience, highlight any bilingual fluency, and be prepared to confirm your work authorization status and timeline early in the process.
What qualifications does Oportun look for in Customer Service candidates?
Oportun prioritizes candidates with experience in financial services, loan servicing, collections, or consumer lending support. Spanish-English bilingual fluency is a consistent requirement across many postings. A bachelor's degree is not always mandatory for Customer Service roles, but it strengthens the case for H-1B sponsorship, which requires the position to qualify as a specialty occupation under USCIS standards.
How do I plan my visa timeline when targeting a Customer Service role at Oportun?
If you're on F-1 OPT, confirm your authorization end date before accepting an offer, since Oportun's onboarding timelines may not align with a tight expiration window. For H-1B, USCIS cap registration opens each March for an October 1 start date, so an offer in late 2025 or early 2026 positions you well. EB-2 or EB-3 PERM sponsorship adds one to two years through DOL before a Green Card petition can be filed.
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