Patient Service Specialist Jobs at Banner Health with Visa Sponsorship
Patient Service Specialist jobs at Banner Health sit at the front line of patient care across a large, multi-state health system. Banner has a track record of sponsoring international candidates for patient-facing administrative positions, making it a realistic target for visa-dependent job seekers with healthcare support experience.
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Get Access To All JobsPosition Summary
This position will assist leadership and serve as a key regional contact by overseeing one or more Patient Service Centers (PSCs) and In-Office Phlebotomy (IOP) sites, ensuring timely and accurate operations across all segments. This includes supporting compliance, training, metrics, and administrative functions and serve as the designated backup to leadership. This position will mentor and be the onboarding lead which will require guiding new employees and clients while leveraging procedural expertise to build trust with patients, clients, and internal teams.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
CORE FUNCTIONS
-
Performs all functions of the site lead with a focus on safety, accuracy and efficiency. Responsible for accurate entry of patient demographics, test order entry, billing information from requisition or from database. Research client/test information and confirm and verify all written and electronic orders using lab information systems. Safeguards credit card information and collects payments when required. Performs department related clerical duties when assigned such as data entry, inventory, stocking of supplies and answering phones when needed.
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Leads the workgroup, acting as a coach, mentor, and resource. Creates a positive, collaborative and high functioning team environment. Supports onboarding and training efforts with a focus on successful acclimation to the PSC/IOP environments in the new phlebotomist’s first year. Assists team members in increasing familiarity with established procedures. Acts as primary point of contact to team members and provides regular input to leadership. Provides feedback and input on employee performance evaluations. Assist supervisors with implementation of SOP’s and distribution of technical information and communication to the team in accordance with company guidelines.
-
Assists in managing locations by demonstrating effective leadership behaviors. This role is accountable for all location activities within the assigned territory, including opening and closing procedures. May be assigned to different work locations to help provide coverage and oversee daily operations as dictated by business needs and varying operational schedules. Assist supervisors with setting up new offices. Ensures that all facilities are neat, clean, and in good repair, and promptly notifies leadership of any required maintenance.
-
Ensures team members follow established guidelines and instructions consistently. Maintains all required phlebotomy logs in a timely fashion and on designated frequency. Perform compliance audits and assist with submission and storage of audits and data. Stays up to date on latest phlebotomy techniques and department communications and supports supervisors in implementing standard operating procedures (SOPs) and assists with the distribution of technical updates and communications, in alignment with SQL standards. Ensure staff follows all safety precautions by wearing Personal Protective Equipment and utilizing splash guards according to SOP/IOP prohibited services.
-
Participates in special projects, team initiatives, and off-site meetings. Assists with organizing and leading territory meetings. May be required to travel to leadership meetings held off-site or outside of normal shift hours. Assists in preparing and managing schedules for the assigned workgroup.
SUPERVISORY RESPONSIBILITIES
DIRECTLY REPORTING
None
TYPE OF SUPERVISORY RESPONSIBILITIES
Oversees work schedule and daily activities of department staff and assists supervisor with conducting corrective action and performance reviews.
SCOPE AND COMPLEXITY
Territory responsibility includes involvement in intradepartmental and interdepartmental communications and activities. Internal customer – all employees. External customers – Patients, nurses, physicians, office personnel and vendors.
PHYSICAL DEMANDS/ENVIRONMENT FACTORS
Able to stand, walk, bend, squat, reach and stretch frequently. Required to lift, push and/or pull up to 25 pounds. Requires manual dexterity. Must use standard precautions due to threat of exposure to blood and body fluids, chemical, electrical and biological hazards. Ability to distinguish colors and to take direction and assimilate instructions quickly. Requires use of computer, printers, copiers, telephone, fax and department specific equipment.
KNOWLEDGE, SKILLS AND ABILITIES
- Ability to effectively utilize computer software programs including Microsoft Work and Excel.
- Working knowledge of regulatory, accrediting, and compliance requirements.
- Demonstrates strong leadership capabilities and advanced customer-facing skills, including verbal and written communication, problem-solving, and collaboration across multiple functions.
- Must effectively manage multiple priorities in a high-volume environment.
- Expected to communicate professionally with clients to resolve or escalate issues, document problems accurately, and report critical concerns as they arise and support and provide effective onboarding services to new clients.
- Support problem resolution that is initiated by client, patient or other internal departments and provide service recovery when appropriate.
- Ability to perform complex problem solving and leadership skills required.
MINIMUM QUALIFICATIONS
- Minimum age requirement of 18.
- High School diploma or equivalent may be required dependent on state regulatory requirements.
- Four (4) years phlebotomy experience required.
- IOP placement requires execution of “Confidential Information and Restrictive Covenant Agreement”.
- Requires a valid driver’s license and be eligible for coverage under the company auto insurance policy.
- May require travel and flexible hours required to work multiple locations and required to cover at mobile phlebotomy facilities/in-office phlebotomy locations with minimal notice. Must be flexible and available based on staffing requirements; weekends, holidays and overtime. May be required to work occasional on-call duties weekends, evenings and early AM.
PREFERRED QUALIFICATIONS
- Associates degree or equivalent experience.
- Previous management experience or participation in management training programs.
- National phlebotomy certification.
- Completed internal career ladder through Phlebotomy Tech III or higher.
- Additional related education and/or experience.
DATE APPROVED 10/26/2025
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy
Position Summary
This position will assist leadership and serve as a key regional contact by overseeing one or more Patient Service Centers (PSCs) and In-Office Phlebotomy (IOP) sites, ensuring timely and accurate operations across all segments. This includes supporting compliance, training, metrics, and administrative functions and serve as the designated backup to leadership. This position will mentor and be the onboarding lead which will require guiding new employees and clients while leveraging procedural expertise to build trust with patients, clients, and internal teams.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
CORE FUNCTIONS
-
Performs all functions of the site lead with a focus on safety, accuracy and efficiency. Responsible for accurate entry of patient demographics, test order entry, billing information from requisition or from database. Research client/test information and confirm and verify all written and electronic orders using lab information systems. Safeguards credit card information and collects payments when required. Performs department related clerical duties when assigned such as data entry, inventory, stocking of supplies and answering phones when needed.
-
Leads the workgroup, acting as a coach, mentor, and resource. Creates a positive, collaborative and high functioning team environment. Supports onboarding and training efforts with a focus on successful acclimation to the PSC/IOP environments in the new phlebotomist’s first year. Assists team members in increasing familiarity with established procedures. Acts as primary point of contact to team members and provides regular input to leadership. Provides feedback and input on employee performance evaluations. Assist supervisors with implementation of SOP’s and distribution of technical information and communication to the team in accordance with company guidelines.
-
Assists in managing locations by demonstrating effective leadership behaviors. This role is accountable for all location activities within the assigned territory, including opening and closing procedures. May be assigned to different work locations to help provide coverage and oversee daily operations as dictated by business needs and varying operational schedules. Assist supervisors with setting up new offices. Ensures that all facilities are neat, clean, and in good repair, and promptly notifies leadership of any required maintenance.
-
Ensures team members follow established guidelines and instructions consistently. Maintains all required phlebotomy logs in a timely fashion and on designated frequency. Perform compliance audits and assist with submission and storage of audits and data. Stays up to date on latest phlebotomy techniques and department communications and supports supervisors in implementing standard operating procedures (SOPs) and assists with the distribution of technical updates and communications, in alignment with SQL standards. Ensure staff follows all safety precautions by wearing Personal Protective Equipment and utilizing splash guards according to SOP/IOP prohibited services.
-
Participates in special projects, team initiatives, and off-site meetings. Assists with organizing and leading territory meetings. May be required to travel to leadership meetings held off-site or outside of normal shift hours. Assists in preparing and managing schedules for the assigned workgroup.
SUPERVISORY RESPONSIBILITIES
DIRECTLY REPORTING
None
TYPE OF SUPERVISORY RESPONSIBILITIES
Oversees work schedule and daily activities of department staff and assists supervisor with conducting corrective action and performance reviews.
SCOPE AND COMPLEXITY
Territory responsibility includes involvement in intradepartmental and interdepartmental communications and activities. Internal customer – all employees. External customers – Patients, nurses, physicians, office personnel and vendors.
PHYSICAL DEMANDS/ENVIRONMENT FACTORS
Able to stand, walk, bend, squat, reach and stretch frequently. Required to lift, push and/or pull up to 25 pounds. Requires manual dexterity. Must use standard precautions due to threat of exposure to blood and body fluids, chemical, electrical and biological hazards. Ability to distinguish colors and to take direction and assimilate instructions quickly. Requires use of computer, printers, copiers, telephone, fax and department specific equipment.
KNOWLEDGE, SKILLS AND ABILITIES
- Ability to effectively utilize computer software programs including Microsoft Work and Excel.
- Working knowledge of regulatory, accrediting, and compliance requirements.
- Demonstrates strong leadership capabilities and advanced customer-facing skills, including verbal and written communication, problem-solving, and collaboration across multiple functions.
- Must effectively manage multiple priorities in a high-volume environment.
- Expected to communicate professionally with clients to resolve or escalate issues, document problems accurately, and report critical concerns as they arise and support and provide effective onboarding services to new clients.
- Support problem resolution that is initiated by client, patient or other internal departments and provide service recovery when appropriate.
- Ability to perform complex problem solving and leadership skills required.
MINIMUM QUALIFICATIONS
- Minimum age requirement of 18.
- High School diploma or equivalent may be required dependent on state regulatory requirements.
- Four (4) years phlebotomy experience required.
- IOP placement requires execution of “Confidential Information and Restrictive Covenant Agreement”.
- Requires a valid driver’s license and be eligible for coverage under the company auto insurance policy.
- May require travel and flexible hours required to work multiple locations and required to cover at mobile phlebotomy facilities/in-office phlebotomy locations with minimal notice. Must be flexible and available based on staffing requirements; weekends, holidays and overtime. May be required to work occasional on-call duties weekends, evenings and early AM.
PREFERRED QUALIFICATIONS
- Associates degree or equivalent experience.
- Previous management experience or participation in management training programs.
- National phlebotomy certification.
- Completed internal career ladder through Phlebotomy Tech III or higher.
- Additional related education and/or experience.
DATE APPROVED 10/26/2025
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy
See all 41+ Patient Service Specialist Jobs at Banner Health
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Patient Service Specialist Jobs at Banner Health.
Get Access To All JobsTips for Finding Patient Service Specialist Jobs at Banner Health
Certify Your Healthcare Credentials Before Applying
Banner Health's hiring teams verify patient-facing credentials upfront. Have your medical terminology training, CPR certification, and any state-specific registration documents ready before you submit an application so nothing slows the offer process.
Target Banner's High-Volume Facility Markets
Banner operates large hospital campuses in Arizona and other western states where Patient Service Specialist openings are frequent. Focusing your search on these markets increases your chances of landing a role with a team already familiar with sponsorship logistics.
Filter Visa-Friendly Openings Using Migrate Mate
Search Banner Health's Patient Service Specialist listings on Migrate Mate, which filters for roles at employers with active sponsorship histories. This saves time that would otherwise go into manually screening job posts with no sponsorship clarity.
Confirm H-1B Specialty Occupation Fit Early
Patient Service Specialist roles must meet USCIS specialty occupation standards to qualify for H-1B sponsorship. During interviews, ask Banner's recruiter directly whether the specific position has been classified as specialty occupation, since classifications can vary by facility and job grade.
Understand the PERM Timeline for Permanent Sponsorship
If Banner offers EB-2 or EB-3 sponsorship, the DOL PERM labor certification process typically takes 12 to 18 months before an I-140 petition can be filed. Clarify at the offer stage whether Banner will initiate PERM and when, so your planning accounts for that window.
Get Written Sponsorship Confirmation Before Resigning
Before leaving any current position, secure written confirmation from Banner Health's HR team specifying the visa category they'll sponsor and the anticipated filing timeline. Verbal commitments from recruiters aren't binding, and H-1B cap deadlines leave little room for last-minute surprises.
Frequently Asked Questions
Does Banner Health sponsor H-1B visas for Patient Service Specialists?
Banner Health does sponsor H-1B visas for Patient Service Specialist roles, though sponsorship depends on whether the specific position qualifies as a specialty occupation under USCIS standards. Not every Patient Service Specialist opening at Banner will be eligible, so confirming the job classification with the recruiter before advancing through the hiring process is essential.
Which visa types does Banner Health typically sponsor for Patient Service Specialist roles?
Banner Health sponsors both nonimmigrant and immigrant visa categories for Patient Service Specialists. H-1B is the most common nonimmigrant path for qualified candidates. For employees pursuing permanent residence, Banner has sponsored EB-2 and EB-3 Green Card petitions, which involve a DOL PERM labor certification before the I-140 immigrant petition can be filed with USCIS.
How do I apply for Patient Service Specialist jobs at Banner Health?
You can browse open Patient Service Specialist positions at Banner Health through Migrate Mate, which surfaces roles at employers with active sponsorship histories so you're not applying blind. Banner's application process typically involves an online application, a phone screen with a recruiter, and one or more interviews with the hiring department before an offer is extended.
What qualifications does Banner Health expect for Patient Service Specialist candidates?
Banner Health generally looks for a high school diploma or equivalent at minimum, with preference for candidates who have experience in patient registration, medical billing, or front-desk healthcare settings. Familiarity with electronic health record systems, strong communication skills, and knowledge of insurance verification processes are consistently valued across Banner's Patient Service Specialist postings.
How long does the visa sponsorship process take after receiving an offer from Banner Health?
For H-1B sponsorship, timing depends on the USCIS cap cycle. If you need a new H-1B, Banner must file during the April lottery window for an October 1 start date, meaning you could wait six or more months. If you're transferring an existing H-1B to Banner, work authorization can begin as soon as USCIS receives the petition.