Patient Service Specialist Jobs at University of Utah with Visa Sponsorship
Patient Service Specialist jobs at University of Utah sit at the intersection of healthcare operations and patient-facing support within a major academic medical system. University of Utah has a consistent track record of sponsoring international candidates across multiple visa categories for roles in this function.
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As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
This position serves as the liaison between patients and clinical staff throughout their appointment journey. Responsibilities include handling more complex patient inquiries, scheduling multiple appointments, and compiling results from various providers and prior tests as needed. The role involves interacting with patients before, during, and after their appointment, assisting with prior authorization and referral processes, and routinely collecting payments per the defined process. The specialist receives moderate guidance, allowing for some independent judgment in managing patient scheduling and coordination.
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
Responsibilities
Essential Functions
- Schedules and coordinates appointments, including surgical procedures, pre/post-op care, imaging (MRI, CT scans, etc.), and care across departments and specialties.
- Manages waitlists, opens appointment slots, and adjusts appointment capacity to enhance scheduling across multiple locations and clinics.
- Confirms appointments and provides pre-procedure instructions to patients.
- Tracks, requests, and validates patient records from outside organizations to ensure completeness and timeliness before appointments.
- Serves as the primary liaison between patients, physicians, and clinical staff during appointments, addressing inquiries and facilitating communication.
- Processes payments, reconciles daily financials, and may manage single-case or gap agreements with insurers.
- Acts as a coordinator for surgical cases, managing OR block time, scheduling pre/post-op appointments, and arranging multidisciplinary care.
- Completes outreach for new patient visits, transfer-of-care scheduling.
Knowledge / Skills / Abilities
- Advanced knowledge of scheduling, registration, and referrals processes in Epic.
- Advanced understanding of insurance verification, benefits, authorizations, and appeals processes.
- Familiarity with specialty case coordination and multidisciplinary care.
- Strong coordination and organizational skills.
- Proficient in Microsoft Suite. (Word, Excel, Outlook)
- Excellent communication and liaison skills.
- Ability to manage EPIC work queues and administrative workflows.
- Ability to manage multiple appointments and optimize scheduling across locations.
- Ability to provide detailed instructions and support to patients.
- Ability to facilitate effective communication between patients, physicians, and clinical staff.
Qualifications
Required
Two (2) years of relevant experience in healthcare coordination or administrative role, or the equivalency.
Qualifications (Preferred)
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions.
Physical Requirements
Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking
Multi-lingual Candidates Welcomed
To inquire about this posting, email: careers@hsc.utah.edu
EEO Statement
University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.
All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: www.utah.edu/nondiscrimination/
Online reports may be submitted at eoe.utah.edu/
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
Requisition Number 84190
Reg/Temp Regular
Employment Type Full-Time
Shift Day
Work Schedule TBD (hours of operation are 06:30-18:00)
Clinical/Non-Clinical Status Non-Clinical
Location Name Huntsman Cancer Hospital
Workplace Set Up On-site
City SALT LAKE CITY
State UT
Department HCH CST 60C RETURN PATIENT SVC
Category Customer Service
Workplace Set Up On-site
Overview
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
This position serves as the liaison between patients and clinical staff throughout their appointment journey. Responsibilities include handling more complex patient inquiries, scheduling multiple appointments, and compiling results from various providers and prior tests as needed. The role involves interacting with patients before, during, and after their appointment, assisting with prior authorization and referral processes, and routinely collecting payments per the defined process. The specialist receives moderate guidance, allowing for some independent judgment in managing patient scheduling and coordination.
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
Responsibilities
Essential Functions
- Schedules and coordinates appointments, including surgical procedures, pre/post-op care, imaging (MRI, CT scans, etc.), and care across departments and specialties.
- Manages waitlists, opens appointment slots, and adjusts appointment capacity to enhance scheduling across multiple locations and clinics.
- Confirms appointments and provides pre-procedure instructions to patients.
- Tracks, requests, and validates patient records from outside organizations to ensure completeness and timeliness before appointments.
- Serves as the primary liaison between patients, physicians, and clinical staff during appointments, addressing inquiries and facilitating communication.
- Processes payments, reconciles daily financials, and may manage single-case or gap agreements with insurers.
- Acts as a coordinator for surgical cases, managing OR block time, scheduling pre/post-op appointments, and arranging multidisciplinary care.
- Completes outreach for new patient visits, transfer-of-care scheduling.
Knowledge / Skills / Abilities
- Advanced knowledge of scheduling, registration, and referrals processes in Epic.
- Advanced understanding of insurance verification, benefits, authorizations, and appeals processes.
- Familiarity with specialty case coordination and multidisciplinary care.
- Strong coordination and organizational skills.
- Proficient in Microsoft Suite. (Word, Excel, Outlook)
- Excellent communication and liaison skills.
- Ability to manage EPIC work queues and administrative workflows.
- Ability to manage multiple appointments and optimize scheduling across locations.
- Ability to provide detailed instructions and support to patients.
- Ability to facilitate effective communication between patients, physicians, and clinical staff.
Qualifications
Required
Two (2) years of relevant experience in healthcare coordination or administrative role, or the equivalency.
Qualifications (Preferred)
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
This position involves light work that may exert up to 20 pounds and may consistently require light work involving lifting, carrying, pushing, pulling, or otherwise moving objects. This position involves standing for extended periods of time and is not exposed to adverse environmental conditions.
Physical Requirements
Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking
Multi-lingual Candidates Welcomed
To inquire about this posting, email: careers@hsc.utah.edu
EEO Statement
University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.
All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: www.utah.edu/nondiscrimination/
Online reports may be submitted at eoe.utah.edu/
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
Requisition Number 84190
Reg/Temp Regular
Employment Type Full-Time
Shift Day
Work Schedule TBD (hours of operation are 06:30-18:00)
Clinical/Non-Clinical Status Non-Clinical
Location Name Huntsman Cancer Hospital
Workplace Set Up On-site
City SALT LAKE CITY
State UT
Department HCH CST 60C RETURN PATIENT SVC
Category Customer Service
Workplace Set Up On-site
Tips for Finding Patient Service Specialist Jobs at University of Utah
Align Your Credentials With Healthcare Support Standards
University of Utah's patient services roles often require familiarity with medical terminology and healthcare scheduling systems. Before applying, document any relevant certifications, training, or prior clinical administrative experience so your resume reflects the specific competencies their hiring teams screen for.
Target Postings in the Academic Medical System
University of Utah operates across hospital campuses, outpatient clinics, and specialty care centers. Patient Service Specialist openings vary by department, so searching across all posting categories rather than a single job title will surface positions you'd otherwise miss.
Clarify Your Visa Category During Initial Screening
University of Utah sponsors multiple visa categories including H-1B, E-3, TN, and F-1 OPT. When you reach the recruiter screening stage, state your status and authorization type clearly so the HR team can route your file to the right employment verification and sponsorship workflow.
Confirm Your Role Qualifies as a Specialty Occupation
H-1B sponsorship requires USCIS to classify the position as a specialty occupation. For Patient Service Specialist roles, the qualifying argument typically rests on degree requirements in health administration or a related field. Verify with the employer that the specific posting is structured to meet this standard before accepting an offer.
Use Migrate Mate to Track Open Roles Efficiently
Patient Service Specialist openings at University of Utah cycle frequently across departments. Use Migrate Mate to filter and monitor these postings by visa sponsorship type so you can apply quickly when a relevant position opens up.
Prepare for E-Verify and Onboarding Lead Times
As a federal contractor, University of Utah processes all new hires through E-Verify. Build at least two to three weeks of buffer between your expected offer date and your intended start date to allow for I-9 verification, sponsorship petition preparation, and any departmental onboarding requirements.
Frequently Asked Questions
Does University of Utah sponsor H-1B visas for Patient Service Specialists?
Yes, University of Utah does sponsor H-1B visas for Patient Service Specialist roles, though eligibility depends on how the specific position is structured. The role must qualify as a specialty occupation under USCIS standards, which generally means the employer requires at least a bachelor's degree in a specific field. Confirm the degree requirement with the recruiter before assuming H-1B sponsorship is available for a given posting.
How do I apply for Patient Service Specialist jobs at University of Utah?
Applications are submitted through University of Utah's official careers portal. Search for Patient Service Specialist postings and apply directly to each position. Because openings across different clinics and departments are posted separately, check regularly for new listings. You can also use Migrate Mate to filter University of Utah Patient Service Specialist roles by visa sponsorship type and get notified when new positions are added.
Which visa types are commonly used for Patient Service Specialist roles at University of Utah?
University of Utah sponsors a range of visa categories for this function, including H-1B, E-3 visa (for Australian citizens), TN visa (for Canadian and Mexican nationals), J-1 visa, and F-1 OPT and CPT. The right visa pathway depends on your nationality, degree field, and the specific role's requirements. For candidates on F-1 OPT, the 60-day grace period after program end means timing your application carefully matters.
What qualifications are expected for Patient Service Specialist positions at University of Utah?
Most Patient Service Specialist roles at University of Utah require experience in a healthcare or clinical administrative environment, along with familiarity with scheduling systems, insurance verification, and patient communication protocols. Some postings specify a degree in health administration or a related field, which is also relevant if H-1B sponsorship is involved. Bilingual skills are valued across many of their patient-facing clinic settings.
How do I know how long the sponsorship and hiring process will take at University of Utah?
Timelines vary by visa type. H-1B petitions filed under regular processing take three to six months through USCIS, while premium processing cuts this to roughly 15 business days. TN status for Canadian citizens can be obtained at the border on the same day. University of Utah's HR team typically coordinates petition filing after a formal offer is extended, so factor that into your start date planning when negotiating with the hiring department.