Patient Service Specialist Jobs at University of Utah with Visa Sponsorship
Patient Service Specialist jobs at University of Utah sit at the intersection of healthcare operations and patient-facing support within a major academic medical system. University of Utah has a consistent track record of sponsoring international candidates across multiple visa categories for roles in this function.
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As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
This position is responsible for coordinating dispatch services between requested departments. The incumbent uses a multi-line telephone system to receive and relay information to the appropriate units and creates and logs encounters. This position routinely works with clinicians and physicians to help coordinate throughput and placement of patients.
Corporate Overview: University of Utah Health is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million. University of Utah Hospitals and Clinics represents our clinical operations for the larger health system.
Responsibilities
Essential Functions
- Provides a high level of customer service.
- Answers incoming telephone calls on a multi-line system.
- Contacts the appropriate personnel to ensure the safety and protection of persons and property.
- Works closely with other dispatch centers.
- May communicate scheduled and emergency utility outages to affected departments.
- Disseminates all relevant information to the appropriate persons via telephone or two-way radio, and answers questions.
- Collaborates with physicians, nurses, administration, emergency medical services, fire departments and law enforcement to coordinate inter-facility transfers and optimize patient throughput within the organization.
- Coordinates placement and admissions of patients into the hospital.
- Coordinates and facilitates all Tele-Medicine calls and encounters; this is a separate Tele-Hub line and service that is provided through the Transfer Center.
- Collaborates with the Hospital Nursing Supervisor in establishing plans to support the hospital and prevent Divert Status.
- Prioritizes and triages patient placement according to medical necessity, current location, room availability, and the current capacity state of the hospital. This may include 1:1 close-supervision staffing needs, placement of VIPs, prisoners, special precautions patients, etc.
- Assists with daily Acute Care Service line bed huddle and capturing real time demand information.
- Assists with and reports patient safety regulations, compliance, and billing.
- Responsible for system reports and WQs to create surgical and medical accounts for incoming patients.
- Works within multiple electronic systems for financial and clinical operations of patient throughput and admissions.
- Works with Case Management and the inpatient units to ensure correct billing patient class and accommodation codes.
- Gathers comprehensive patient information, enters it into the appropriate electronic system, and verifies the accuracy of the data. This may include documenting conversations with various internal and external departments or agencies to ensure proper follow-up.
- Updates patient demographics and registration information as needed.
- Responsible for assisting with scheduled and unscheduled system downtimes within the organization.
- At the discretion of department operational and patient care needs, this position is required to work rotating schedules, which may include variable hours, weekends, nights, and holidays to meet the staffing and patient care demands of a 24/7 complex health system. Regular, reliable, and punctual attendance during assigned shifts is considered an essential function of the role.
Knowledge / Skills / Abilities
- Demonstrated availability to work variable and rotating shifts, including nights, weekends, and holidays, in a 24/7 patient care environment.
- Demonstrated the ability to perform the essential functions as outlined above.
- Demonstrated human relations and effective verbal/written communication skills.
- Ability to speak concisely and distinctly and remains calm and competent.
- Demonstrated ability to prioritize and manage a large workload in a stressful, fast-paced environment.
- Demonstrated ability to critically think and problem solve.
- Ability to navigate between multiple computer systems; demonstrates efficient computer skills.
- Strong customer service skills.
Qualifications
Required
Six months of related experience, or equivalency.
Qualifications (Preferred)
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.
Physical Requirements
Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking
Multi-lingual Candidates Welcomed
To inquire about this posting, email: careers@hsc.utah.edu
EEO Statement
University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.
All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: www.utah.edu/nondiscrimination/
Online reports may be submitted at eoe.utah.edu/
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
Requisition Number 86654
Reg/Temp Regular
Employment Type Full-Time
Shift Night
Work Schedule Tues/Wed/Thurs 1900-0700
Clinical/Non-Clinical Status Non-Clinical
Location Name Kem And Carolyn Gardner Mental Health Crisis Care Center
Workplace Set Up On-site
City South Salt Lake
State UT
Department HMH CST 93F CLINICAL ASSESSMNT
Category Nursing Support
Workplace Set Up On-site
Overview
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA
This position is responsible for coordinating dispatch services between requested departments. The incumbent uses a multi-line telephone system to receive and relay information to the appropriate units and creates and logs encounters. This position routinely works with clinicians and physicians to help coordinate throughput and placement of patients.
Corporate Overview: University of Utah Health is an integrated academic healthcare system with five hospitals including a level 1 trauma center, eleven community health centers, over 1,600 providers, and a health plan serving over 200,000 members. University of Utah Health is nationally ranked and recognized for our academic research, quality standards and overall patient experience. In addition to our clinical delivery system, we have a School of Medicine, School of Dentistry, College of Nursing, College of Pharmacy, and College of Health providing education and training for over 1,250 providers annually. We have over 2 million patient visits annually and research grants exceeding $350 million. University of Utah Hospitals and Clinics represents our clinical operations for the larger health system.
Responsibilities
Essential Functions
- Provides a high level of customer service.
- Answers incoming telephone calls on a multi-line system.
- Contacts the appropriate personnel to ensure the safety and protection of persons and property.
- Works closely with other dispatch centers.
- May communicate scheduled and emergency utility outages to affected departments.
- Disseminates all relevant information to the appropriate persons via telephone or two-way radio, and answers questions.
- Collaborates with physicians, nurses, administration, emergency medical services, fire departments and law enforcement to coordinate inter-facility transfers and optimize patient throughput within the organization.
- Coordinates placement and admissions of patients into the hospital.
- Coordinates and facilitates all Tele-Medicine calls and encounters; this is a separate Tele-Hub line and service that is provided through the Transfer Center.
- Collaborates with the Hospital Nursing Supervisor in establishing plans to support the hospital and prevent Divert Status.
- Prioritizes and triages patient placement according to medical necessity, current location, room availability, and the current capacity state of the hospital. This may include 1:1 close-supervision staffing needs, placement of VIPs, prisoners, special precautions patients, etc.
- Assists with daily Acute Care Service line bed huddle and capturing real time demand information.
- Assists with and reports patient safety regulations, compliance, and billing.
- Responsible for system reports and WQs to create surgical and medical accounts for incoming patients.
- Works within multiple electronic systems for financial and clinical operations of patient throughput and admissions.
- Works with Case Management and the inpatient units to ensure correct billing patient class and accommodation codes.
- Gathers comprehensive patient information, enters it into the appropriate electronic system, and verifies the accuracy of the data. This may include documenting conversations with various internal and external departments or agencies to ensure proper follow-up.
- Updates patient demographics and registration information as needed.
- Responsible for assisting with scheduled and unscheduled system downtimes within the organization.
- At the discretion of department operational and patient care needs, this position is required to work rotating schedules, which may include variable hours, weekends, nights, and holidays to meet the staffing and patient care demands of a 24/7 complex health system. Regular, reliable, and punctual attendance during assigned shifts is considered an essential function of the role.
Knowledge / Skills / Abilities
- Demonstrated availability to work variable and rotating shifts, including nights, weekends, and holidays, in a 24/7 patient care environment.
- Demonstrated the ability to perform the essential functions as outlined above.
- Demonstrated human relations and effective verbal/written communication skills.
- Ability to speak concisely and distinctly and remains calm and competent.
- Demonstrated ability to prioritize and manage a large workload in a stressful, fast-paced environment.
- Demonstrated ability to critically think and problem solve.
- Ability to navigate between multiple computer systems; demonstrates efficient computer skills.
- Strong customer service skills.
Qualifications
Required
Six months of related experience, or equivalency.
Qualifications (Preferred)
Working Conditions and Physical Demands
Employee must be able to meet the following requirements with or without an accommodation.
This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.
Physical Requirements
Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Non Indicated, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking
Multi-lingual Candidates Welcomed
To inquire about this posting, email: careers@hsc.utah.edu
EEO Statement
University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.
All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: www.utah.edu/nondiscrimination/
Online reports may be submitted at eoe.utah.edu/
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
Requisition Number 86654
Reg/Temp Regular
Employment Type Full-Time
Shift Night
Work Schedule Tues/Wed/Thurs 1900-0700
Clinical/Non-Clinical Status Non-Clinical
Location Name Kem And Carolyn Gardner Mental Health Crisis Care Center
Workplace Set Up On-site
City South Salt Lake
State UT
Department HMH CST 93F CLINICAL ASSESSMNT
Category Nursing Support
Workplace Set Up On-site
See all Patient Service Specialist Jobs at University of Utah
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Get Access To All JobsTips for Finding Patient Service Specialist Jobs at University of Utah
Align Your Credentials With Healthcare Support Standards
University of Utah's patient services roles often require familiarity with medical terminology and healthcare scheduling systems. Before applying, document any relevant certifications, training, or prior clinical administrative experience so your resume reflects the specific competencies their hiring teams screen for.
Target Postings in the Academic Medical System
University of Utah operates across hospital campuses, outpatient clinics, and specialty care centers. Patient Service Specialist openings vary by department, so searching across all posting categories rather than a single job title will surface positions you'd otherwise miss.
Clarify Your Visa Category During Initial Screening
University of Utah sponsors multiple visa categories including H-1B, E-3, TN, and F-1 OPT. When you reach the recruiter screening stage, state your status and authorization type clearly so the HR team can route your file to the right employment verification and sponsorship workflow.
Confirm Your Role Qualifies as a Specialty Occupation
H-1B sponsorship requires USCIS to classify the position as a specialty occupation. For Patient Service Specialist roles, the qualifying argument typically rests on degree requirements in health administration or a related field. Verify with the employer that the specific posting is structured to meet this standard before accepting an offer.
Use Migrate Mate to Track Open Roles Efficiently
Patient Service Specialist openings at University of Utah cycle frequently across departments. Use Migrate Mate to filter and monitor these postings by visa sponsorship type so you can apply quickly when a relevant position opens up.
Prepare for E-Verify and Onboarding Lead Times
As a federal contractor, University of Utah processes all new hires through E-Verify. Build at least two to three weeks of buffer between your expected offer date and your intended start date to allow for I-9 verification, sponsorship petition preparation, and any departmental onboarding requirements.
Frequently Asked Questions
Does University of Utah sponsor H-1B visas for Patient Service Specialists?
Yes, University of Utah does sponsor H-1B visas for Patient Service Specialist roles, though eligibility depends on how the specific position is structured. The role must qualify as a specialty occupation under USCIS standards, which generally means the employer requires at least a bachelor's degree in a specific field. Confirm the degree requirement with the recruiter before assuming H-1B sponsorship is available for a given posting.
How do I apply for Patient Service Specialist jobs at University of Utah?
Applications are submitted through University of Utah's official careers portal. Search for Patient Service Specialist postings and apply directly to each position. Because openings across different clinics and departments are posted separately, check regularly for new listings. You can also use Migrate Mate to filter University of Utah Patient Service Specialist roles by visa sponsorship type and get notified when new positions are added.
Which visa types are commonly used for Patient Service Specialist roles at University of Utah?
University of Utah sponsors a range of visa categories for this function, including H-1B, E-3 visa (for Australian citizens), TN visa (for Canadian and Mexican nationals), J-1 visa, and F-1 OPT and CPT. The right visa pathway depends on your nationality, degree field, and the specific role's requirements. For candidates on F-1 OPT, the 60-day grace period after program end means timing your application carefully matters.
What qualifications are expected for Patient Service Specialist positions at University of Utah?
Most Patient Service Specialist roles at University of Utah require experience in a healthcare or clinical administrative environment, along with familiarity with scheduling systems, insurance verification, and patient communication protocols. Some postings specify a degree in health administration or a related field, which is also relevant if H-1B sponsorship is involved. Bilingual skills are valued across many of their patient-facing clinic settings.
How do I know how long the sponsorship and hiring process will take at University of Utah?
Timelines vary by visa type. H-1B petitions filed under regular processing take three to six months through USCIS, while premium processing cuts this to roughly 15 business days. TN status for Canadian citizens can be obtained at the border on the same day. University of Utah's HR team typically coordinates petition filing after a formal offer is extended, so factor that into your start date planning when negotiating with the hiring department.