Patient Service Specialist Jobs at Sutter Health with Visa Sponsorship
Patient Service Specialist jobs at Sutter Health sit at the front lines of patient care coordination across one of California's largest health systems. Sutter Health has an established track record of sponsoring work visas for qualified candidates in this function, making it a realistic target for international job seekers.
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Organization
SMCS-Valley Administration
Position Overview
Provides monitoring of patient safety for an assigned patient population through continuous video monitoring surveillance within established standards of care, policies, and procedures. Integrates education, technical competence and patient interaction skills to gain confidence and cooperation from the patient, their family/support group, and other healthcare providers. Exercises sound judgment, and therapeutic communication skills to support the patient's plan of care based on the diagnosis and their safety needs and intervenes or communicates with the clinical care team in a timely manner. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety to help deliver optimal patient care.
Job Description
These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).
Job Accountabilities
MONITOR SERVICES
- Continuously monitor assigned patients through a remote video system to promote and protect patient safety.
- Watch for and promptly report any safety concerns to the on-site clinical team according to policy and procedure.
- Provides virtual safety monitoring of an assigned panel of patients including interventions or redirection as indicated per policy and procedure.
- Communicates changes in patient behavior or condition to the appropriate member of the health care team, according to policy and procedure.
- Ensures that routine and priority tasks are completed within established departmental time frames.
- Responsible for timely and accurate documentation of patient activity, interactions, and communication to the clinical team according to policy and procedure.
- Adhere to all facility policies and procedures related to remote monitoring.
CLERICAL
- Performs general clerical tasks, such as answering phones, documenting in the medical record, and interacting with monitoring equipment.
- Maintains documentation of patient assignments and monitoring logs as indicated in policy and procedure.
- Prepares and completes accurate documentation related to patient, including all interventions performed, in medical or departmental records.
SAFETY
- Maintains a clean, neat, and safe working environment.
- Inspects and calibrates equipment according to manufacturer’s guidelines and/or policy and procedure, reporting any malfunctions to the supervisor and/or the clinical care team.
COMPLIANCE
- Maintains strictest confidence of all patients protected health information (PHI) and protects all PHI from accidental, intentional, or inappropriate disclosure.
- Performs quality virtual care and monitoring in compliance with department standards, policies, and procedures, and local, state and federal regulatory agencies to deliver the highest level of patient privacy and care.
- Retains certification and completes mandated continuing education requirements to meet facility and regulatory agencies accreditation and licensure requirements.
Education
HS Diploma or General Education Diploma (GED)
Typical Experience
1 year recent relevant experience
Skills And Knowledge
- Strong observational and communication skills.
- Ability to focus and remain alert during shift hours.
- Familiarity with basic computer and video monitoring systems.
- Ability to work independently and report observations accurately.
- Demonstrated competency of basic therapeutic communication skills, medical terminology, and equipment.
- Ability to recognize an emergency and take appropriate action.
- Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
- Basic understanding of human anatomy, physiology, pathology, and medical terminology.
- Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
- Well-developed time management and organizational skills, including the ability to prioritize assignments, urgency of interventions, and work within standardized operating procedures.
- General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
- Prioritize assignments and work within standardized policies and procedures.
- Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
- Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
- Build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives.
Physical Activities And Requirements
See required physical demands, mental components, visual activities & working conditions at the following link: Job Requirements
Job Shift
Days
Schedule
Full Time
Shift Hours
8
Days Of The Week
Variable
Weekend Requirements
Every other Weekend
Benefits
Yes
Unions
No
Position Status
Non-Exempt
Weekly Hours
36
Employee Status
Regular
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $0.00 to $0.00 / hour
The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.
We are so glad you are interested in joining Sutter Health!
Organization
SMCS-Valley Administration
Position Overview
Provides monitoring of patient safety for an assigned patient population through continuous video monitoring surveillance within established standards of care, policies, and procedures. Integrates education, technical competence and patient interaction skills to gain confidence and cooperation from the patient, their family/support group, and other healthcare providers. Exercises sound judgment, and therapeutic communication skills to support the patient's plan of care based on the diagnosis and their safety needs and intervenes or communicates with the clinical care team in a timely manner. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety to help deliver optimal patient care.
Job Description
These Principal Accountabilities, Requirements and Qualifications are not exhaustive, but are merely the most descriptive of the current job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, staff changes, workload, or technical development).
Job Accountabilities
MONITOR SERVICES
- Continuously monitor assigned patients through a remote video system to promote and protect patient safety.
- Watch for and promptly report any safety concerns to the on-site clinical team according to policy and procedure.
- Provides virtual safety monitoring of an assigned panel of patients including interventions or redirection as indicated per policy and procedure.
- Communicates changes in patient behavior or condition to the appropriate member of the health care team, according to policy and procedure.
- Ensures that routine and priority tasks are completed within established departmental time frames.
- Responsible for timely and accurate documentation of patient activity, interactions, and communication to the clinical team according to policy and procedure.
- Adhere to all facility policies and procedures related to remote monitoring.
CLERICAL
- Performs general clerical tasks, such as answering phones, documenting in the medical record, and interacting with monitoring equipment.
- Maintains documentation of patient assignments and monitoring logs as indicated in policy and procedure.
- Prepares and completes accurate documentation related to patient, including all interventions performed, in medical or departmental records.
SAFETY
- Maintains a clean, neat, and safe working environment.
- Inspects and calibrates equipment according to manufacturer’s guidelines and/or policy and procedure, reporting any malfunctions to the supervisor and/or the clinical care team.
COMPLIANCE
- Maintains strictest confidence of all patients protected health information (PHI) and protects all PHI from accidental, intentional, or inappropriate disclosure.
- Performs quality virtual care and monitoring in compliance with department standards, policies, and procedures, and local, state and federal regulatory agencies to deliver the highest level of patient privacy and care.
- Retains certification and completes mandated continuing education requirements to meet facility and regulatory agencies accreditation and licensure requirements.
Education
HS Diploma or General Education Diploma (GED)
Typical Experience
1 year recent relevant experience
Skills And Knowledge
- Strong observational and communication skills.
- Ability to focus and remain alert during shift hours.
- Familiarity with basic computer and video monitoring systems.
- Ability to work independently and report observations accurately.
- Demonstrated competency of basic therapeutic communication skills, medical terminology, and equipment.
- Ability to recognize an emergency and take appropriate action.
- Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.
- Basic understanding of human anatomy, physiology, pathology, and medical terminology.
- Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
- Well-developed time management and organizational skills, including the ability to prioritize assignments, urgency of interventions, and work within standardized operating procedures.
- General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel and Outlook).
- Prioritize assignments and work within standardized policies and procedures.
- Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
- Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
- Build collaborative relationships with peers and other healthcare providers to achieve departmental and corporate objectives.
Physical Activities And Requirements
See required physical demands, mental components, visual activities & working conditions at the following link: Job Requirements
Job Shift
Days
Schedule
Full Time
Shift Hours
8
Days Of The Week
Variable
Weekend Requirements
Every other Weekend
Benefits
Yes
Unions
No
Position Status
Non-Exempt
Weekly Hours
36
Employee Status
Regular
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $0.00 to $0.00 / hour
The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.
Tips for Finding Patient Service Specialist Jobs at Sutter Health
Verify Your Credentials Meet California Requirements
California requires patient-facing healthcare roles to meet specific documentation standards, including medical interpreter certifications for bilingual positions. Confirm your credentials align with Sutter Health's posted requirements before applying, since credential gaps delay sponsorship timelines significantly.
Target Sutter Health's High-Volume Service Lines
Sutter Health operates across ambulatory clinics, hospitals, and specialty centers throughout Northern California. Patient Service Specialist openings cluster in outpatient and primary care settings, so filtering your search by those facility types improves your odds of landing a sponsorship-eligible role.
Use Migrate Mate to Surface Open Roles Efficiently
Patient Service Specialist positions at large health systems fill quickly and don't always stay posted long. Use Migrate Mate to browse current openings at Sutter Health filtered specifically for visa sponsorship, so you're applying to roles actively accepting international candidates.
Understand How H-1B Applies to This Role
Patient Service Specialist positions must qualify as specialty occupations under USCIS standards, which typically requires a bachelor's degree in a relevant field like health administration or business. If your background is in a related but non-clinical discipline, be prepared to document how your degree directly supports the role.
Clarify Sponsorship Intent Before Accepting an Offer
Not every Patient Service Specialist opening at Sutter Health will come with sponsorship attached. Before signing an offer, confirm in writing whether the specific hiring department and budget support H-1B or green card filing, since sponsorship decisions often vary by location and manager.
Account for PERM Labor Certification in Your Timeline
If your goal is permanent residence through EB-2 or EB-3, the DOL's PERM process adds 12 to 18 months before an I-140 petition can be filed. Build that into your planning if you're transitioning from a time-limited visa status to avoid gaps in work authorization.
Frequently Asked Questions
Does Sutter Health sponsor H-1B visas for Patient Service Specialists?
Yes, Sutter Health has sponsored H-1B visas for Patient Service Specialist roles. Sponsorship availability depends on the specific position, department budget, and whether the role qualifies as a specialty occupation under USCIS standards. Roles requiring a bachelor's degree in health administration, business, or a related field are most likely to qualify. Confirm sponsorship with the hiring team before advancing in the interview process.
How do I apply for Patient Service Specialist jobs at Sutter Health?
Applications go through Sutter Health's careers portal, where you can filter by role type and location. To find openings specifically flagged for visa sponsorship, Migrate Mate aggregates Patient Service Specialist listings at Sutter Health alongside sponsorship history, making it easier to identify which postings are realistic targets for international candidates before you invest time in the application.
Which visa types are commonly used for Patient Service Specialist roles at Sutter Health?
The H-1B is the most common nonimmigrant visa for this role, provided the position meets the specialty occupation threshold. For candidates pursuing permanent residence, Sutter Health has also filed under EB-2 and EB-3 categories, which go through the DOL's PERM labor certification process before USCIS adjudicates the I-140 immigrant petition.
What qualifications does Sutter Health expect for Patient Service Specialist positions?
Most Patient Service Specialist postings at Sutter Health require a high school diploma at minimum, but sponsorship-eligible roles typically require a bachelor's degree in a field like health administration, public health, or business to satisfy the H-1B specialty occupation standard. Prior experience in patient registration, scheduling, or medical office coordination within a large health system strengthens your candidacy considerably.
How do I plan my timeline if I need visa sponsorship for a Patient Service Specialist role at Sutter Health?
H-1B petitions are subject to an annual lottery with a cap date of October 1 each year, meaning you need a filed petition by April at the latest. If you're on OPT, confirm your end date and coordinate with Sutter Health's HR team early so there's enough lead time for USCIS processing. For green card pathways, factor in 12 to 18 months for PERM before USCIS filing begins.