Customer Support Jobs at Indiana University Health with Visa Sponsorship
Customer Support jobs at Indiana University Health put you at the center of patient-facing operations across one of Indiana's largest health systems. Indiana University Health has a established record of sponsoring international talent in this function, supporting candidates through employer-filed visa processes from offer through status maintenance.
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Get Access To All JobsTechnician-Unit Support- Full Time Nights- Adult Surgical Step-down Unit - West
Job Description
Overview
Join Our Team
As a Patient Care Assistant (PCA), you will work closely with nurses and other healthcare professionals to provide compassionate, high-quality patient care and support patients throughout their hospital stay. This role is ideal for individuals who enjoy teamwork, staying active, and making a meaningful impact on patient outcomes.
About Med Surg 2
Med Surg 2 is a fast-paced medical-surgical inpatient unit specializing in the care of adult patients who are preparing for or recovering from surgical procedures. Our patient population primarily includes orthopedic, urology, OB/GYN, and general surgery patients, while also caring for medical patients with infections, wounds, dementia, mental health crises, and chronic health conditions.
Our mission is to provide safe, high-quality care that supports patients in achieving a smooth recovery and returning to their baseline level of health.
Position Responsibilities
As a PCA, you will:
- Partner with nurses and other healthcare team members to deliver exceptional patient care.
- Assist patients with activities of daily living, including mobility, bathing, grooming, and toileting.
- Obtain and report vital signs and other patient observations.
- Perform phlebotomy and other approved patient care tasks.
- Support patient safety initiatives and infection prevention practices.
- Document patient care activities accurately and timely.
- Collaborate with RNs, LPNs, Charge Nurses, and Unit Secretaries to ensure excellent patient outcomes.
- Monitor patient responses to interventions and communicate concerns to the healthcare team.
Schedule & Work Expectations
Shift Options
- Day Shift: 6:00 AM – 6:30 PM
- Night Shift: 6:00 PM – 6:30 AM
Employment Status
- Full-Time: Three (3) 12-hour shifts per week
- Part-Time: Two (2) 12-hour shifts per week
Additional Requirements
- Every third weekend rotation
- Holiday rotation
- Self-scheduling, with schedule preferences considered while balancing overall unit staffing needs
- Consistent availability required; reduced hours or PRN scheduling accommodations are not available at this time
Qualifications
Required
- High School Diploma or GED is required.
- CPR is required through quarterly RQI training.
- Requires previous comparable acute patient care experience.
- Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
- Requires basic knowledge of medical terminology.
- Requires knowledge of procedures and standards related to patient care activities.
- Requires knowledge of principles of infection control.
- Requires basic computer skills.
Why Join Med Surg 2?
- Work alongside RNs, LPNs, Charge Nurses, and Unit Secretaries.
- Gain experience caring for a diverse surgical and medical patient population.
- Build clinical skills in a fast-paced, team-oriented environment.
- Make a direct impact on patient recovery and hospital experience.
- Join a unit built on TEAM!
We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.
Technician-Unit Support- Full Time Nights- Adult Surgical Step-down Unit - West
Job Description
Overview
Join Our Team
As a Patient Care Assistant (PCA), you will work closely with nurses and other healthcare professionals to provide compassionate, high-quality patient care and support patients throughout their hospital stay. This role is ideal for individuals who enjoy teamwork, staying active, and making a meaningful impact on patient outcomes.
About Med Surg 2
Med Surg 2 is a fast-paced medical-surgical inpatient unit specializing in the care of adult patients who are preparing for or recovering from surgical procedures. Our patient population primarily includes orthopedic, urology, OB/GYN, and general surgery patients, while also caring for medical patients with infections, wounds, dementia, mental health crises, and chronic health conditions.
Our mission is to provide safe, high-quality care that supports patients in achieving a smooth recovery and returning to their baseline level of health.
Position Responsibilities
As a PCA, you will:
- Partner with nurses and other healthcare team members to deliver exceptional patient care.
- Assist patients with activities of daily living, including mobility, bathing, grooming, and toileting.
- Obtain and report vital signs and other patient observations.
- Perform phlebotomy and other approved patient care tasks.
- Support patient safety initiatives and infection prevention practices.
- Document patient care activities accurately and timely.
- Collaborate with RNs, LPNs, Charge Nurses, and Unit Secretaries to ensure excellent patient outcomes.
- Monitor patient responses to interventions and communicate concerns to the healthcare team.
Schedule & Work Expectations
Shift Options
- Day Shift: 6:00 AM – 6:30 PM
- Night Shift: 6:00 PM – 6:30 AM
Employment Status
- Full-Time: Three (3) 12-hour shifts per week
- Part-Time: Two (2) 12-hour shifts per week
Additional Requirements
- Every third weekend rotation
- Holiday rotation
- Self-scheduling, with schedule preferences considered while balancing overall unit staffing needs
- Consistent availability required; reduced hours or PRN scheduling accommodations are not available at this time
Qualifications
Required
- High School Diploma or GED is required.
- CPR is required through quarterly RQI training.
- Requires previous comparable acute patient care experience.
- Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
- Requires basic knowledge of medical terminology.
- Requires knowledge of procedures and standards related to patient care activities.
- Requires knowledge of principles of infection control.
- Requires basic computer skills.
Why Join Med Surg 2?
- Work alongside RNs, LPNs, Charge Nurses, and Unit Secretaries.
- Gain experience caring for a diverse surgical and medical patient population.
- Build clinical skills in a fast-paced, team-oriented environment.
- Make a direct impact on patient recovery and hospital experience.
- Join a unit built on TEAM!
We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We’re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.
Tips for Finding Customer Support Jobs at Indiana University Health
Align your credentials to healthcare support standards
Customer Support roles at Indiana University Health often require HIPAA familiarity and experience with electronic health record systems like Epic. Document any patient-facing or healthcare administrative experience before applying, as these credentials strengthen both your application and your visa petition.
Target roles specifying employer-sponsored work authorization
Indiana University Health's Customer Support postings sometimes distinguish between roles open to sponsored candidates and those requiring immediate authorization. Filter your search by sponsorship eligibility and read job descriptions for phrases like 'will sponsor' or 'visa transfer accepted' before investing time in the application.
Understand how TN status works for support roles
Canadian and Mexican nationals can pursue TN status for qualifying Customer Support positions if the role maps to an eligible TN occupation category. Confirm the job description supports a valid TN classification before accepting an offer, since misclassified roles can trigger a denial at the port of entry.
Use Migrate Mate to surface open sponsorship-eligible positions
Customer Support openings at large health systems fill quickly and sponsorship-eligible postings are not always labeled clearly. Search Indiana University Health's active roles on Migrate Mate to filter specifically for positions open to international candidates before applying through the company's own portal.
Track your OPT or STEM OPT window against hiring timelines
Indiana University Health's HR hiring process for non-clinical roles typically runs several weeks from application to offer. If you're on F-1 OPT with fewer than 90 days remaining, flag your timeline to the recruiter early so they can assess whether an H-1B cap-exempt transfer or expedited process applies.
Confirm the employer's PERM labor certification capacity upfront
If you're aiming for long-term permanent residence through an EB-2 or EB-3 pathway, ask the hiring manager or HR contact whether Indiana University Health supports PERM filings for Customer Support roles, since not all non-clinical positions are pre-approved for green card sponsorship at offer stage.
Frequently Asked Questions
Does Indiana University Health sponsor H-1B visas for Customer Supports?
Yes, Indiana University Health sponsors H-1B visas for eligible Customer Support roles. Because the health system operates as a large non-profit employer, it files petitions on behalf of qualifying candidates. Your role must meet the H-1B specialty occupation standard, so roles requiring a relevant bachelor's degree or higher are the strongest candidates for petition approval by USCIS.
How do I apply for Customer Support jobs at Indiana University Health?
Applications go through Indiana University Health's careers portal at iuhealth.org/careers. Search by department or role type and read each posting for work authorization language before applying. To find sponsorship-eligible Customer Support positions specifically, Migrate Mate lets you filter Indiana University Health openings by visa type so you can focus only on roles open to international candidates.
Which visa types does Indiana University Health commonly use for Customer Support roles?
Indiana University Health sponsors H-1B, TN visa, and F-1 OPT and CPT for Customer Support positions, and supports EB-2 and EB-3 Green Card pathways for longer-term employment. TN visa is available to Canadian and Mexican nationals in qualifying occupational categories. F-1 CPT and OPT are common entry points for recent graduates before transitioning to an employer-sponsored status.
What qualifications does Indiana University Health expect for Customer Support roles?
Most Customer Support positions at Indiana University Health expect experience with patient communication, healthcare scheduling, or insurance verification, along with familiarity with electronic health record platforms such as Epic. Roles tied to H-1B sponsorship typically require at least a bachelor's degree in a related field to satisfy USCIS specialty occupation requirements. Bilingual candidates with Spanish or other language fluency are frequently preferred.
How long does the visa sponsorship process take for a Customer Support offer?
Once you have a signed offer, your employer files the Labor Condition Application with the DOL, which typically takes seven business days under standard processing. USCIS then adjudicates the H-1B petition, with regular processing taking three to six months and premium processing available for a faster decision. Build this timeline into your start date conversation with the recruiter at the offer stage.