Customer Support Jobs at Texas Health and Human Services Commission with Visa Sponsorship

INTRODUCTION

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

ROLE AND RESPONSIBILITIES

Functional Title: State Hospital IT Deskside Support (El Paso)

Job Title: Network Specialist II

Agency: Health & Human Services Comm

Department: Institutional Supp Hosp 4.2.5

Posting Number: 16295

Closing Date: 05/08/2026

Posting Audience: Internal and External

Occupational Category: Computer and Mathematical

Salary Range: $4,020.33 - $4,500.00

Pay Frequency: Monthly

Salary Group: TEXAS-B-19

Shift: Day

Additional Shift: Days (First)

Telework: Not Eligible for Telework

Travel: Up to 30%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Facility Location: El Paso Psychiatric Center

Job Location City: EL PASO

Job Location Address: 4615 ALAMEDA AVE

Other Locations: El Paso

MOS Codes: 0605,0620,0630,0631,0639,0670,0699,0784,1721,1723,1799,2611,2659,5974,6694,17C,17C0,17DX,17S,17SX, 181X,182X,18E,1B4X1,1D7X1,1D7X3,1N2X1,255A,255N,255S,255Z,25B,25D,25H,25U,25X,26A,26B,26Z,35T,514A, 5COX1D,5C0X1N,5C0X1S,681X,682X,781X,782X,CTI,CTM,CTT,CWT,CYB10,CYB11,ET,ISM,IT,ITS

Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people’s lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of teamwork? Health and Specialty Care Services (HSCS) is dedicated to building an atmosphere where employees feel valued and supported while providing specialized care for Texans in need. HSCS is comprised of ten psychiatric hospitals, one youth residential treatment facility, and thirteen state supported living centers. The psychiatric hospitals are a hub of excellence for forensic mental health and complex psychiatric care, with all facilities accredited by The Joint Commission. They provide state-of-the-art treatment that is recovery-oriented and science-based. Whether in a direct-care or support role, your contribution will make a difference in the life of a Texan. Apply now to join our team.

In accordance with HHSC Guiding Principles and universal expectations of personal responsibility, under moderate direction of HSCS Information Technology Customer Service and Support (IT CSS) State Hospital Branch Manager, with limited latitude for the use of initiative and independent judgment, performs complex work overseeing activities associated with Local Area Networks (LAN), Wide Area network (WAN). Performs network design and installation, training, and evaluation of potential network enhancements. Perform customer support activities. Responsible for compliance with applicable policies, standards, guidelines, and procedures of HHSC, and DIR (Department of Information Resources).

Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Essential Job Functions (EJFs):

Attends work on a regular basis and may be asked to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.

• (40%) Serve as front line technical support staff for local and remote personnel to obtain technical support for PC workstation hardware, software, and connectivity to network or telecommunications systems. Working closely with other team members, perform PC desktop support, troubleshoot, and repair hardware and software, making appropriate documentation within the assigned Help Desk system, and other technical issues in a timely manner and according to Service Level Agreement (SLA) standards.

• (25%) Install, monitor, and maintain hardware providing Local Area network (LAN) services. Assist in support of Wide Area Network (WAN) equipment and services. Hardware support includes cable, hub/switch installations, limited router support, and related physical and logical structures. Monitor performance of, and act as liaison to, the Data Center Services (DCS) vendor to ensure service levels for network server hardware and operating systems, as well as backup and recovery services. Perform limited server duties, such as the addition of new users to the network and establishment of rights and privileges, and other functions as indicated as agency responsibilities not covered in the DCS scope.

• (20%) Install and maintain hardware and software on agency workstations and other systems as assigned. Maintain patch levels, connectivity, and sufficient security software and protections as needed to enable customers to adequately perform their responsibilities safely.

• (5%) Perform limited instruction and user support for customer staff and/or local partner agencies, on available network, data and telecommunications hardware, application software, utilities, and procedures. Instruct customers, in groups or individually, on the use of IT systems as well as HHSC computer usage policies as needed.

• (5%) Conduct product evaluations for new software and upgrades to existing software, identifying the potential benefits to the agency. Identify and recommend enhancements to network facilities.

• (5%) Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Assisting in responding to public health needs including, but not limited to, disease outbreaks, biological, environmental, and weather emergencies, and perform other related duties as assigned (marginal functions). Such participation may require an alternate shift pattern assignment and/or location.

BASIC QUALIFICATIONS

Knowledge of network facilities and data processing techniques, of personal computer hardware and software, network operating systems and security software, and of performance monitoring and capacity management tools.

Skill in verbal and written communication, troubleshooting and repairing IT related hardware and software, and in translating technical and industry terms into non-technical language for training and orientation.

Ability to recognize, analyze, and resolve network problems, to train others, and oversee the work of others, work in a team environment, as well as to recognize technical limitations and seek competent assistance when needed, move computer/telecommunications equipment, work more than 8-5, M-F, and adhere to HHSC guiding principles, codes of ethics, and universal expectations for personal responsibility.

REGISTRATIONS, LICENSURE REQUIREMENTS OR CERTIFICATIONS

Completion of CompTIA A+ training required within first year of employment.

INITIAL SCREENING CRITERIA

Experience in supporting Microsoft Windows desktop operating system in a local (LAN) or wide area (WAN) network environment.

Experience in providing hands on support for personal computer hardware and peripherals in a (LAN) or wide area (WAN) network environment.

Hours completed in coursework toward certifications in CompTIA A+, Network+, Security+, Microsoft, or Cisco or in educational paths toward certifications or degrees (associates+) in major/minor fields of study in Information Technology, Computer Networking, Network Systems, Computer Science, Information Security, or related fields of study may be considered as substitution for the required experience on a year for year basis.

ADDITIONAL INFORMATION

Applicants must pass a fingerprint criminal background check and pre-employment drug screen.

Males between the ages of 18-25 must be registered with the Selective Service.

All applicants must be at least 18 years of age to be considered for employment at a state-operated facility. Waco Center for Youth applicants must be 21 years of age.

Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours. Travel to other work locations may be required.

Compliance with HHSC immunization policy and state hospital operating procedures related to immunizations is required. According to the Centers for Disease Control and Prevention, healthcare workers are considered to be at significant risk for acquiring or transmitting hepatitis B, measles, mumps, rubella, varicella (chicken pox), tetanus, diphtheria, pertussis (whooping cough), and influenza. All these diseases are vaccine preventable. As a result, state hospital policy requires employees be vaccinated according to their level of contact with individuals. In the event you choose to not be immunized for the influenza virus, you may be required to wear a mask and take other protective measures.

Salary Note: The salary offered will follow the HHS starting salary guidelines which are typically made at or near the minimum of the salary range.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the online application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form.

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.