Customer Support Jobs at Texas Health and Human Services Commission with Visa Sponsorship
Customer Support jobs at Texas Health and Human Services Commission help Texans access critical state health programs. The agency has an established process for H-1B visa sponsorship within this function, making it a realistic target for international candidates with relevant healthcare services or public sector support experience.
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Get Access To All JobsINTRODUCTION
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
ROLE AND RESPONSIBILITIES
Functional Title: Family Support Services Contract Specialist II
Job Title: Contract Specialist II
Agency: Health & Human Services Comm
Department: FSS Cont, Fin & Admn Supp 89th
Posting Number: 18023
Closing Date: 07/15/2026
Posting Audience: Internal and External
Occupational Category: Community and Social Services
Salary Range: $3,793.41 - $4,166.68
Pay Frequency: Monthly
Salary Group: TEXAS-B-18
Shift: Day
Additional Shift: Days (First)
Telework: Eligible for Telework
Travel: Up to 20%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 701 W 51ST ST
Other Locations: Austin
MOS Codes: 3006, 3044, 8640, 310X, 36A, 36B, 51C, 60C0, 62S0, 63G0, 63S0, 64PX, 651X, 6C0X1, 751X, FIN10, F&S, LS, LSS, SEI16, SK
The FSS Contract Specialist II position reports to the FSS Billing Manager and performs complex (journey-level) contract management work. This position reviews FSS contract billings and fiscal data in accordance with HHSC policies and applicable state and federal statutes, rules and regulations. Monitors legal and regulatory requirements to ensure contracts are in compliance with state procurement rules and policies. Develops and maintains records management systems and processes for contract management. Manages bill payments including tracking of associated purchase orders and warrants, administers contract billing and payment processes; develops reports and updates reports. Evaluates grantee expenditure data and ensures appropriate funding and expenditures. Coordinates with FSS management and other staff to facilitate contracting activities, general program operations and address billing problems as they arise. Provides billing technical assistance guidance and represents FSS on internal and external workgroups and at meetings. Provides input for internal reporting and tracking of billing and payments. Reviews FSS contract documents, amendments, and solicitations to ensure FSS contracts are in compliance with state procurement rules and policies. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.
Essential Job Functions (EJFs):
- Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
- Monitors FSS contract performance by examining billings, and fiscal data for compliance with terms of contract, HHSC policies and applicable state and federal statutes, rules and regulations.
- Monitors legal and regulatory requirements to ensure contracts are in compliance with state procurement rules and policies.
- Develops and maintains filing, record-keeping, and records management systems as it pertains to FSS’ contract budgets and billing documents.
- Utilizes automated contracting and financial system to process and finalize contracts and purchase orders to process invoices.
- Administers contract billing processes and monitors the progress of FSS contract billing and payments.
- Tracks invoices from and payments remitted to FSS grantees and vendors.
- Reports, updates, tracks the activity of contracts and related processes associated with procuring goods and services.
- Evaluates expenditure data to ensure appropriate use of funds.
- Monitors spending trends to ensure that FSS maximizes its available funding.
- Responds to requests for information about FSS funding and budget issues.
- Functions as a liaison with the purchasing department to provide information and guidance as needed.
- Establishes and monitors multiple timelines for FSS contracts and grant agreements.
- Provides regular contract monitoring status reports and provides explanations for variances in the monthly reports.
- Develops reports to facilitate decision-making processes regarding renewal or terminations of contracts.
- Coordinates with FSS management and other staff to facilitate contracting activities, general program operations and address contract billing problems.
- Researches contracting issues, works with agency contracting and program staff to identify program contracting needs, develops action plans, and facilitates problem resolutions.
- Researches and reviews contract files and automated records as necessary in order to provide information to internal and external customers on contract inquiries.
- Identifies system or workflow issues and recommends policy and procedure changes and solutions.
- Provides contract billing to other contract staff or external parties.
- Represents FSS on internal and external workgroups and meetings as required.
- Ensures the contract billing file is complete and all essential documents have been submitted to file.
- Recommends resolutions for discrepancies and problems regarding contract billing.
- Coordinates the preparation, editing, and distribution of contract billing documents including purchase vouchers related to FSS contracts and FSS program policies and procedures.
BASIC QUALIFICATIONS
Knowledge, Skills and Abilities (KSAs)
- Knowledge of state procurement and contract management requirements, regulations, and best practices; negotiating contracts; developing contracts; business administration and accounting principles and practices; and policies and procedures of contract management.
- Skill in the use of a computer and applicable software.
- Ability to evaluate contracts and recommend future status; to interpret policies, procedures, and regulations; to evaluate fiscal data for reasonableness, necessity, and conformity with contract requirements; to write and edit contract requirements and specifications; to negotiate features of a contract; and to communicate effectively.
EXPERIENCE AND EDUCATION
Experience in contract development, management, or evaluation work. Graduation from an accredited four-year college or university with major coursework in business administration or a related field is generally preferred. Experience and education may be substituted for one another.
Registrations, Licensure Requirements or Certifications:
Certified Texas Contract Manager (CTCM) certified within one (1) year of hire.
Initial Screening Criteria:
Two years’ experience in contract development, management, or evaluation work, general business administration, accounting, or finance. Graduation from an accredited four-year college or university with major coursework in business administration or a related field is generally preferred. Experience and education may be substituted on a year-to-year basis.
Additional Information:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form.
Telework Disclaimer:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
INTRODUCTION
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
ROLE AND RESPONSIBILITIES
Functional Title: Family Support Services Contract Specialist II
Job Title: Contract Specialist II
Agency: Health & Human Services Comm
Department: FSS Cont, Fin & Admn Supp 89th
Posting Number: 18023
Closing Date: 07/15/2026
Posting Audience: Internal and External
Occupational Category: Community and Social Services
Salary Range: $3,793.41 - $4,166.68
Pay Frequency: Monthly
Salary Group: TEXAS-B-18
Shift: Day
Additional Shift: Days (First)
Telework: Eligible for Telework
Travel: Up to 20%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Nonexempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 701 W 51ST ST
Other Locations: Austin
MOS Codes: 3006, 3044, 8640, 310X, 36A, 36B, 51C, 60C0, 62S0, 63G0, 63S0, 64PX, 651X, 6C0X1, 751X, FIN10, F&S, LS, LSS, SEI16, SK
The FSS Contract Specialist II position reports to the FSS Billing Manager and performs complex (journey-level) contract management work. This position reviews FSS contract billings and fiscal data in accordance with HHSC policies and applicable state and federal statutes, rules and regulations. Monitors legal and regulatory requirements to ensure contracts are in compliance with state procurement rules and policies. Develops and maintains records management systems and processes for contract management. Manages bill payments including tracking of associated purchase orders and warrants, administers contract billing and payment processes; develops reports and updates reports. Evaluates grantee expenditure data and ensures appropriate funding and expenditures. Coordinates with FSS management and other staff to facilitate contracting activities, general program operations and address billing problems as they arise. Provides billing technical assistance guidance and represents FSS on internal and external workgroups and at meetings. Provides input for internal reporting and tracking of billing and payments. Reviews FSS contract documents, amendments, and solicitations to ensure FSS contracts are in compliance with state procurement rules and policies. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.
Essential Job Functions (EJFs):
- Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
- Monitors FSS contract performance by examining billings, and fiscal data for compliance with terms of contract, HHSC policies and applicable state and federal statutes, rules and regulations.
- Monitors legal and regulatory requirements to ensure contracts are in compliance with state procurement rules and policies.
- Develops and maintains filing, record-keeping, and records management systems as it pertains to FSS’ contract budgets and billing documents.
- Utilizes automated contracting and financial system to process and finalize contracts and purchase orders to process invoices.
- Administers contract billing processes and monitors the progress of FSS contract billing and payments.
- Tracks invoices from and payments remitted to FSS grantees and vendors.
- Reports, updates, tracks the activity of contracts and related processes associated with procuring goods and services.
- Evaluates expenditure data to ensure appropriate use of funds.
- Monitors spending trends to ensure that FSS maximizes its available funding.
- Responds to requests for information about FSS funding and budget issues.
- Functions as a liaison with the purchasing department to provide information and guidance as needed.
- Establishes and monitors multiple timelines for FSS contracts and grant agreements.
- Provides regular contract monitoring status reports and provides explanations for variances in the monthly reports.
- Develops reports to facilitate decision-making processes regarding renewal or terminations of contracts.
- Coordinates with FSS management and other staff to facilitate contracting activities, general program operations and address contract billing problems.
- Researches contracting issues, works with agency contracting and program staff to identify program contracting needs, develops action plans, and facilitates problem resolutions.
- Researches and reviews contract files and automated records as necessary in order to provide information to internal and external customers on contract inquiries.
- Identifies system or workflow issues and recommends policy and procedure changes and solutions.
- Provides contract billing to other contract staff or external parties.
- Represents FSS on internal and external workgroups and meetings as required.
- Ensures the contract billing file is complete and all essential documents have been submitted to file.
- Recommends resolutions for discrepancies and problems regarding contract billing.
- Coordinates the preparation, editing, and distribution of contract billing documents including purchase vouchers related to FSS contracts and FSS program policies and procedures.
BASIC QUALIFICATIONS
Knowledge, Skills and Abilities (KSAs)
- Knowledge of state procurement and contract management requirements, regulations, and best practices; negotiating contracts; developing contracts; business administration and accounting principles and practices; and policies and procedures of contract management.
- Skill in the use of a computer and applicable software.
- Ability to evaluate contracts and recommend future status; to interpret policies, procedures, and regulations; to evaluate fiscal data for reasonableness, necessity, and conformity with contract requirements; to write and edit contract requirements and specifications; to negotiate features of a contract; and to communicate effectively.
EXPERIENCE AND EDUCATION
Experience in contract development, management, or evaluation work. Graduation from an accredited four-year college or university with major coursework in business administration or a related field is generally preferred. Experience and education may be substituted for one another.
Registrations, Licensure Requirements or Certifications:
Certified Texas Contract Manager (CTCM) certified within one (1) year of hire.
Initial Screening Criteria:
Two years’ experience in contract development, management, or evaluation work, general business administration, accounting, or finance. Graduation from an accredited four-year college or university with major coursework in business administration or a related field is generally preferred. Experience and education may be substituted on a year-to-year basis.
Additional Information:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations:
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks and Work Eligibility:
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form.
Telework Disclaimer:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Tips for Finding Customer Support Jobs at Texas Health and Human Services Commission
Document Your Healthcare Support Experience Precisely
HHSC Customer Support roles often involve benefits eligibility, Medicaid, or CHIP program assistance. Frame your resume around case management systems, benefits navigation, or government program experience so your background clearly maps to the agency's specialty occupation requirements.
Target Roles Tied to Funded State Programs
HHSC hires Customer Support staff in waves aligned with state-funded program cycles. Prioritize openings tied to Medicaid managed care or CHIP client services, since those positions have consistent funding and are more likely to support H-1B sponsorship through the full petition cycle.
Browse Open Positions Through Migrate Mate
HHSC Customer Support openings are scattered across multiple state job portals. Use Migrate Mate to filter specifically for roles at this agency that have a sponsorship track record, saving time you'd otherwise spend manually screening listings with no visa support.
Ask About LCA Timing Before Accepting an Offer
Your employer must file a certified Labor Condition Application with the DOL before USCIS can process your H-1B petition. Confirm HHSC's HR team has initiated this step and ask for the anticipated LCA certification date so your start date planning stays realistic.
Prepare for a Specialty Occupation Justification
Government Customer Support roles that involve benefits eligibility determinations or complex program guidance can face USCIS scrutiny over specialty occupation status. Gather documentation showing your role requires at least a bachelor's degree in a specific field, not just general experience.
Account for Public Sector Hiring Timelines
State agency hiring moves slower than private sector processes. Between position posting, civil service review, and HR clearance, the path from application to signed offer at HHSC can run several months, which affects when your H-1B petition can realistically be filed.
Frequently Asked Questions
Does Texas Health and Human Services Commission sponsor H-1B visas for Customer Supports?
Yes, Texas Health and Human Services Commission does sponsor H-1B visas for qualifying Customer Support positions. The agency has an established sponsorship history for this function, though not every open role automatically comes with sponsorship. You should confirm visa support directly with the hiring team during the interview process, as sponsorship decisions are made on a role-by-role basis.
Which visa types are commonly used for Customer Support roles at Texas Health and Human Services Commission?
The H-1B is the primary visa category used at HHSC for Customer Support professionals, particularly for roles that involve specialized knowledge of healthcare program administration, benefits systems, or public sector compliance. Candidates already holding H-1B status through a previous employer can pursue a transfer. Other categories like O-1 visa are rarely applicable to customer support functions.
What qualifications are expected for Customer Support jobs at Texas Health and Human Services Commission?
HHSC Customer Support roles typically require a bachelor's degree, often in healthcare administration, social work, public administration, or a related field. Experience with Medicaid, CHIP, or government benefits programs is a strong differentiator. Bilingual proficiency in Spanish is frequently listed as preferred given the agency's service population across Texas.
How do I apply for Customer Support jobs at Texas Health and Human Services Commission?
Applications go through the CAPPS Recruit system, which is the State of Texas applicant portal. You can find HHSC Customer Support listings there, or use Migrate Mate to filter for open roles at this agency that have a sponsorship history. Once you apply, expect a multi-stage process including application review, a phone screen, and panel interviews before an offer is extended.
How do I manage my visa status timeline during a lengthy HHSC hiring process?
State agency hiring at HHSC can take three to six months from application to offer. If you're on OPT or a transferable H-1B, map your authorization expiration against that window before applying. USCIS allows H-1B transfers with portability after 180 days of approved status, giving you flexibility if you're already employed. Keep your I-94 and any extension receipts current throughout the process.