Customer Support Jobs at Texas Health and Human Services Commission with Visa Sponsorship

INTRODUCTION

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

ROLE AND RESPONSIBILITIES

Functional Title: DSP IV - Residential Scheduler-Mealtime Program Coordinator

Job Title: Direct Support Professional IV

Agency: Health & Human Services Comm

Department: Atlantic - Residential Care

Posting Number: 20374

Closing Date: 09/04/2026

Posting Audience: Internal and External

Occupational Category: Healthcare Support

Salary Range: $4,094.50 - $5,094.16

Pay Frequency: Monthly

Salary Group: TEXAS-A-16

Shift: Day

Telework: Not Eligible for Telework

Travel: Up to 5%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Facility Location: Corpus Christi State Supported Living Center

Job Location City: CORPUS CHRISTI

Job Location Address: 902 AIRPORT RD

Brief Job Description:

Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence.

The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus-based direct services and supports at 13 centers located throughout the state. Learn About Our State Supported Living Centers

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

Driver’s License is required. The Direct Support Professional (DSP) IV: Residential Scheduler/Mealtime Program Coordinator reports to the Director of Residential Services (DRS). The DSP IV: Residential Scheduler/MTC Program Coordinator works closely with the DRS to ensure the Mealtime Coordination Process is followed, which includes the training, observation, data collection and review, and presentation of the Mealtime Coordination process. Works closely with the DRS to ensure residential master schedules are complete, accurate, and coverage of each home is met. The DSP IV Residential Scheduler/MTC Program Coordinator is responsible for the oversight of all training activities to ensure staff are appropriately oriented and trained. May serve as a liaison between the training department and residential units. Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

This position is required to drive a state-owned vehicle.

Essential Job Functions (EJFs):

• Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.

• Arranges and provides oversight work schedules to ensure adequate coverage and staff/individual ratios are appropriate.

• Attends meetings, serves on committee, and performs other specific tasks when directed by the Director of Residential Services, ADoP, or facility Director.

• Ensure residential staff are current with facility and agency core and specialty competency-based training, which includes orientation, refresher, and local training requirements.

• Ensures residential staff complete post-orientation (on-the-job) training in the residential setting, when needed, and completes required documentation.

• Maintains residential employee training letters.

• Conduct competency-based training of staff; monitoring programs; monitoring availability, condition, and proper use of assistive equipment; and ensuring appropriate availability and condition of PNMP instructions and illustrations during mealtimes.

• Provide new employee orientation and refresher training as indicated and will provide direct training of new employees with specific individuals served in mealtime procedures.

• Ensure that the dining room is maintained as a safe and sanitary environment for individuals in the unit.

• Monitors meals and snacks to ensure safe eating practices.

• Reviews data, conducts audits and inter-rater, and analyzes data by utilizing the SSLC Monitoring and Tracking System (MATS) for presentation of the mealtime program to QA/QI Committee.

• Plans, assigns and supervises work of others during mealtime of the homes.

• Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs):

• Ability to organize schedules.
• Skills in staff scheduling and deployment at a residential facility.
• Knowledge of mealtime process.
• Ability to counsel and train others.
• Ability to evaluate and communicate to staff.
• Ability to interact effectively with individuals and staff.
• Ability to work with various teams.
• Ability to interpret regulations, policies, and procedures.
• Skill in professional oral and written communication.
• Ability to perform basic and complex math calculations.
• Skills in using computers and agency/facility software including, but not limited to, Microsoft Word, Excel, PowerPoint, Access, Outlook, and SharePoint.
• Able to generate data by graphing/charting and providing an analysis of data.
• Ability to communicate verbally and in writing in a clear and concise manner.

REGISTRATIONS, LICENSURE REQUIREMENTS OR CERTIFICATIONS:

Valid Texas driver’s license or ability to obtain it no later than 90 days after hire date, is required. Applicants with an out-of-state driver’s license must provide an original certified driving record from the state of driving licensure. Eligible driving record required based on HHSC Fleet Management policy.

INITIAL SCREENING CRITERIA:

High school diploma or GED is preferred.

Two (2) years’ experience working in the field related to this position (working with people with developmental or physical disabilities).

ADDITIONAL INFORMATION:

Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aide, Medication Aide and Employee Misconduct and HHS List of Excluded Individuals/ Entities (LEIE).

Males between the ages of 18 – 25 must be registered with the Selective Service.

All State Supported Living Center Employees are subject to Random Drug Testing.

Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours. Must be willing to work weekends and holidays.

All applicants must be at least 18 years of age to be considered for employment at a state-operated facility.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form.

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.