Cloud Software Engineer Jobs at Humana with Visa Sponsorship
Cloud Software Engineer jobs at Humana span cloud infrastructure, platform engineering, and healthcare data systems. The company has an established sponsorship process for this function, supporting candidates through H-1B visa, OPT, and other work authorization pathways as part of its broader technology hiring.
Find Cloud Software Engineer Jobs at HumanaOverview
Showing 5 of 27+ Cloud Software Engineer Jobs at Humana
See all Cloud Software Engineer Jobs at Humana
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Cloud Software Engineer Jobs at Humana.
Get Access To All JobsBecome a part of our caring community
The Senior Cloud Solutions Engineer supports the development and execution of Humana's cloud implementation and modernization strategy for Contact Center as a Service (CCaaS) platforms. This role plays a critical hands-on engineering leadership role in advancing large-scale transformation initiatives, including the Nuance Migration Project.
This position represents a strategic shift from primarily operational and process oversight to deep technical execution and technical leadership, embedding stronger cloud, SaaS, and contact center engineering expertise within the team while maintaining awareness of delivery and operational considerations. The role addresses moderately complex to complex technical challenges and exercises significant autonomy in determining technical approaches and solutions. The Senior Cloud Solutions Engineer is a key member of Humana's technology organization, responsible for implementing and advancing the enterprise cloud strategy for the Customer Experience Center Platform ecosystem, including Genesys Cloud and the new Platform Google CX Agent Studio.
This role provides hands-on technical leadership across architecture, design, integration, and optimization of cloud-based contact center solutions. The engineer collaborates closely with product owners, solution architects, business analysts, delivery teams, IT leadership, operations leaders, and vendor partners to ensure Humana fully realizes the value of its CCaaS investments in a secure, compliant, and scalable manner.
The role begins to influence platform and innovation strategy, makes decisions on moderately complex to complex technical issues with limited guidance, and exercises considerable latitude in defining objectives and approaches. Success in this role requires a strong balance of engineering execution, vendor partnership, and transformation leadership.
Primary Responsibilities
- Serve as the technical lead for Contact Center solutions, with hands-on ownership of Google CX Agent Studio, Google Cloud Platform (GCP), and integrated CCaaS technologies (e.g., Genesys Cloud).
- Design, implement, and optimize cloud-based contact center and conversational AI solutions leveraging GCP services, including integrations with Google CX Agent Studio, speech technologies, analytics, and AI/ML capabilities.
- Provide technical leadership and mentorship to developers and engineers, ensuring adherence to enterprise architecture standards, security, reliability, and scalability best practices.
- Partner with business analysts, solution architects, and product owners to translate business requirements into end-to-end technical designs and implementations across cloud and SaaS platforms.
- Lead development and configuration efforts for omnichannel capabilities, including voice, chat, routing, authentication, analytics, and automation, across Google-based and vendor platforms.
- Drive platform modernization initiatives and migrations (e.g., Nuance migration) with a focus on cloud-native and GCP-optimized architectures.
- Evaluate, design, and execute Proofs of Concept (POCs), pilots, and solution validations on Google CX Agent Studio, GCP, and related SaaS platforms.
- Identify optimization opportunities across performance, latency, cost, and operability; provide actionable recommendations and drive implementation.
- Collaborate closely with platform vendors (Google, Genesys, and others) to resolve complex technical issues, influence product roadmaps, and ensure successful adoption of new capabilities.
- Participate in Agile ceremonies (sprint planning, demos, retrospectives) while ensuring high-quality engineering execution and delivery outcomes.
Use your skills to make an impact
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field
- 10+ years of technical experience delivering complex, large-scale cloud, SaaS, or platform-based solutions
- Strong analytical, organizational, and problem-solving skills
- Passion for contributing to an organization focused on continuously improving consumer and member experiences
Preferred Qualifications
- Technical leadership experience delivering large-scale cloud and SaaS platforms, with a strong focus on Customer Experience / Contact Center technologies (e.g., Genesys Cloud, NICE inContact, Five9, Salesforce).
- Proven experience leading or contributing to major enterprise modernization and transformation programs, including cloud migrations and platform exits.
- Hands-on experience delivering omnichannel customer engagement capabilities, including voice, chat, routing, authentication, analytics, workforce management, AI/ML, automation, and conversational interfaces.
- Experience integrating contact center platforms with enterprise SaaS ecosystems (e.g., Salesforce, ServiceNow, Microsoft Dynamics).
- Demonstrated ability to design, execute, and lead Proofs of Concept (POCs), pilots, and technology evaluations on cloud and SaaS platforms.
- Strong architecture experience across Business, Application, Data, and Technology domains.
- Excellent communication and influencing skills, with the ability to translate complex technical concepts into business-relevant outcomes.
- Proven ability to mentor teams, drive adoption of new technologies, and enforce engineering best practices.
- Experience working in Agile delivery models (e.g., SAFe), with familiarity in Waterfall methodologies.
- Experience collaborating closely with vendors to influence product capabilities and roadmaps.
- Healthcare industry experience preferred.
Google Cloud Platform (GCP) & Conversational AI – Preferred Skills
- Hands-on experience with Google Cloud Platform (GCP) services supporting customer experience and conversational AI solutions.
- Experience designing and implementing solutions using Google CX Agent Studio and/or Dialogflow CX, including intent modeling, conversation design, orchestration, and integrations.
- Familiarity with Vertex AI for ML model integration, tuning, and inference in customer experience use cases.
- Experience leveraging BigQuery for analytics, reporting, and insights related to contact center and customer interactions.
- Experience deploying and operating services using Cloud Run, Compute Engine, or Kubernetes-based architectures.
- Strong understanding of GCP IAM, security, networking, monitoring, and cost optimization best practices.
- Experience integrating GCP services with CCaaS platforms (e.g., Genesys Cloud) and enterprise systems.
- Exposure to GCP-based speech, text, and AI services (e.g., speech recognition, NLP, analytics) is a strong plus.
Additional Information
Work-At-Home Requirements
- WAH requirements: Must have the ability to provide a high-speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
- A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
- Satellite and Wireless Internet service is NOT allowed for this role.
- A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$106,900 - $147,000 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Become a part of our caring community
The Senior Cloud Solutions Engineer supports the development and execution of Humana's cloud implementation and modernization strategy for Contact Center as a Service (CCaaS) platforms. This role plays a critical hands-on engineering leadership role in advancing large-scale transformation initiatives, including the Nuance Migration Project.
This position represents a strategic shift from primarily operational and process oversight to deep technical execution and technical leadership, embedding stronger cloud, SaaS, and contact center engineering expertise within the team while maintaining awareness of delivery and operational considerations. The role addresses moderately complex to complex technical challenges and exercises significant autonomy in determining technical approaches and solutions. The Senior Cloud Solutions Engineer is a key member of Humana's technology organization, responsible for implementing and advancing the enterprise cloud strategy for the Customer Experience Center Platform ecosystem, including Genesys Cloud and the new Platform Google CX Agent Studio.
This role provides hands-on technical leadership across architecture, design, integration, and optimization of cloud-based contact center solutions. The engineer collaborates closely with product owners, solution architects, business analysts, delivery teams, IT leadership, operations leaders, and vendor partners to ensure Humana fully realizes the value of its CCaaS investments in a secure, compliant, and scalable manner.
The role begins to influence platform and innovation strategy, makes decisions on moderately complex to complex technical issues with limited guidance, and exercises considerable latitude in defining objectives and approaches. Success in this role requires a strong balance of engineering execution, vendor partnership, and transformation leadership.
Primary Responsibilities
- Serve as the technical lead for Contact Center solutions, with hands-on ownership of Google CX Agent Studio, Google Cloud Platform (GCP), and integrated CCaaS technologies (e.g., Genesys Cloud).
- Design, implement, and optimize cloud-based contact center and conversational AI solutions leveraging GCP services, including integrations with Google CX Agent Studio, speech technologies, analytics, and AI/ML capabilities.
- Provide technical leadership and mentorship to developers and engineers, ensuring adherence to enterprise architecture standards, security, reliability, and scalability best practices.
- Partner with business analysts, solution architects, and product owners to translate business requirements into end-to-end technical designs and implementations across cloud and SaaS platforms.
- Lead development and configuration efforts for omnichannel capabilities, including voice, chat, routing, authentication, analytics, and automation, across Google-based and vendor platforms.
- Drive platform modernization initiatives and migrations (e.g., Nuance migration) with a focus on cloud-native and GCP-optimized architectures.
- Evaluate, design, and execute Proofs of Concept (POCs), pilots, and solution validations on Google CX Agent Studio, GCP, and related SaaS platforms.
- Identify optimization opportunities across performance, latency, cost, and operability; provide actionable recommendations and drive implementation.
- Collaborate closely with platform vendors (Google, Genesys, and others) to resolve complex technical issues, influence product roadmaps, and ensure successful adoption of new capabilities.
- Participate in Agile ceremonies (sprint planning, demos, retrospectives) while ensuring high-quality engineering execution and delivery outcomes.
Use your skills to make an impact
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field
- 10+ years of technical experience delivering complex, large-scale cloud, SaaS, or platform-based solutions
- Strong analytical, organizational, and problem-solving skills
- Passion for contributing to an organization focused on continuously improving consumer and member experiences
Preferred Qualifications
- Technical leadership experience delivering large-scale cloud and SaaS platforms, with a strong focus on Customer Experience / Contact Center technologies (e.g., Genesys Cloud, NICE inContact, Five9, Salesforce).
- Proven experience leading or contributing to major enterprise modernization and transformation programs, including cloud migrations and platform exits.
- Hands-on experience delivering omnichannel customer engagement capabilities, including voice, chat, routing, authentication, analytics, workforce management, AI/ML, automation, and conversational interfaces.
- Experience integrating contact center platforms with enterprise SaaS ecosystems (e.g., Salesforce, ServiceNow, Microsoft Dynamics).
- Demonstrated ability to design, execute, and lead Proofs of Concept (POCs), pilots, and technology evaluations on cloud and SaaS platforms.
- Strong architecture experience across Business, Application, Data, and Technology domains.
- Excellent communication and influencing skills, with the ability to translate complex technical concepts into business-relevant outcomes.
- Proven ability to mentor teams, drive adoption of new technologies, and enforce engineering best practices.
- Experience working in Agile delivery models (e.g., SAFe), with familiarity in Waterfall methodologies.
- Experience collaborating closely with vendors to influence product capabilities and roadmaps.
- Healthcare industry experience preferred.
Google Cloud Platform (GCP) & Conversational AI – Preferred Skills
- Hands-on experience with Google Cloud Platform (GCP) services supporting customer experience and conversational AI solutions.
- Experience designing and implementing solutions using Google CX Agent Studio and/or Dialogflow CX, including intent modeling, conversation design, orchestration, and integrations.
- Familiarity with Vertex AI for ML model integration, tuning, and inference in customer experience use cases.
- Experience leveraging BigQuery for analytics, reporting, and insights related to contact center and customer interactions.
- Experience deploying and operating services using Cloud Run, Compute Engine, or Kubernetes-based architectures.
- Strong understanding of GCP IAM, security, networking, monitoring, and cost optimization best practices.
- Experience integrating GCP services with CCaaS platforms (e.g., Genesys Cloud) and enterprise systems.
- Exposure to GCP-based speech, text, and AI services (e.g., speech recognition, NLP, analytics) is a strong plus.
Additional Information
Work-At-Home Requirements
- WAH requirements: Must have the ability to provide a high-speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
- A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
- Satellite and Wireless Internet service is NOT allowed for this role.
- A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$106,900 - $147,000 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
See all Cloud Software Engineer Jobs at Humana
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Cloud Software Engineer Jobs at Humana.
Get Access To All JobsTips for Finding Cloud Software Engineer Jobs at Humana
Align your credentials to healthcare cloud compliance
Humana operates under HIPAA and CMS regulatory requirements, so cloud certifications in AWS, Azure, or GCP paired with experience in secure, compliant infrastructure will position your application ahead of candidates with general cloud backgrounds.
Target roles that fit specialty occupation criteria
H-1B approval depends on the role qualifying as a specialty occupation under USCIS standards. Focus on Cloud Software Engineer postings at Humana that specify a required degree in computer science, software engineering, or a directly related field, not just a preference.
Use Migrate Mate to filter Humana cloud roles by visa type
Humana posts Cloud Software Engineer roles across multiple business units with varying sponsorship availability. Search Migrate Mate to surface only the open positions that align with your specific visa category, saving time before you apply.
Confirm LCA filing timing with your recruiter early
Your employer must file a certified Labor Condition Application with the DOL before USCIS can process your H-1B petition. Ask Humana's recruiter at the offer stage which team handles immigration filings and what their typical LCA certification timeline looks like.
Plan OPT to H-1B transition around Humana's fiscal calendar
H-1B cap-subject petitions open in April for an October 1 start date. If you are on F-1 OPT, confirm your OPT expiration date against this timeline and ask whether Humana uses the cap-gap provision to bridge any gap in your work authorization.
Prepare documentation for enterprise-scale project contributions
Humana's immigration team will need supporting evidence for your petition. Gather documentation of your contributions to cloud migration, microservices architecture, or DevSecOps pipelines at previous employers. Quantified project outcomes strengthen the specialty occupation case in your I-129 filing.
Frequently Asked Questions
Does Humana sponsor H-1B visas for Cloud Software Engineers?
Yes, Humana sponsors H-1B visas for Cloud Software Engineers. The company has an active immigration program and works with candidates through the cap-subject lottery process as well as cap-exempt situations. Sponsorship availability can vary by business unit and role level, so confirming sponsorship intent with the recruiter before accepting an offer is the right move.
How do I apply for Cloud Software Engineer jobs at Humana?
Applications go through Humana's careers portal at careers.humana.com. You can also browse Cloud Software Engineer roles filtered by visa sponsorship eligibility on Migrate Mate, which surfaces open positions relevant to your work authorization status. Tailoring your resume to highlight cloud platform experience in regulated or healthcare-adjacent environments improves your chances of clearing initial screening.
Which visa types does Humana commonly use for Cloud Software Engineers?
Humana sponsors H-1B visas as the primary long-term work authorization pathway for Cloud Software Engineers. The company also supports F-1 OPT and CPT for students completing degrees, TN visas for qualified Canadian and Mexican nationals in eligible computer-related occupations, J-1 visa exchange visitors, and employment-based Green Card sponsorship through the EB-2 and EB-3 categories for longer-tenured employees.
What qualifications does Humana typically expect for Cloud Software Engineer roles?
Humana generally looks for a bachelor's degree or higher in computer science, software engineering, or a closely related technical field. Hands-on experience with AWS, Azure, or GCP is expected, and familiarity with DevOps practices, containerization, and CI/CD pipelines is common across postings. Roles tied to healthcare data platforms may also require experience working within HIPAA-compliant architecture or regulated cloud environments.
How do I navigate the H-1B process timeline when joining Humana?
If you are cap-subject, Humana must register you in the USCIS H-1B lottery in March for an October 1 start date. After selection, your employer files Form I-129 with USCIS. Premium processing is available to reduce adjudication to 15 business days. If you are currently on OPT, the cap-gap rule may extend your work authorization through September 30 if your OPT expires before the H-1B takes effect.