Cloud Engineer Jobs at Humana with Visa Sponsorship
Cloud Engineer jobs at Humana support large-scale healthcare infrastructure, including cloud migration, platform reliability, and enterprise security. The company has a track record of sponsoring work visas for technical roles, making it a realistic target if you're building a U.S. cloud career and need employer support.
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The Senior Cloud Solutions Engineer supports the development and execution of Humana's cloud implementation and modernization strategy for Contact Center as a Service (CCaaS) platforms. This role plays a critical hands-on engineering leadership role in advancing large-scale transformation initiatives, including the Nuance Migration Project.
This position represents a strategic shift from primarily operational and process oversight to deep technical execution and technical leadership, embedding stronger cloud, SaaS, and contact center engineering expertise within the team while maintaining awareness of delivery and operational considerations. The role addresses moderately complex to complex technical challenges and exercises significant autonomy in determining technical approaches and solutions. The Senior Cloud Solutions Engineer is a key member of Humana's technology organization, responsible for implementing and advancing the enterprise cloud strategy for the Customer Experience Center Platform ecosystem, including Genesys Cloud and the new Platform Google CX Agent Studio.
This role provides hands-on technical leadership across architecture, design, integration, and optimization of cloud-based contact center solutions. The engineer collaborates closely with product owners, solution architects, business analysts, delivery teams, IT leadership, operations leaders, and vendor partners to ensure Humana fully realizes the value of its CCaaS investments in a secure, compliant, and scalable manner.
The role begins to influence platform and innovation strategy, makes decisions on moderately complex to complex technical issues with limited guidance, and exercises considerable latitude in defining objectives and approaches. Success in this role requires a strong balance of engineering execution, vendor partnership, and transformation leadership.
Primary Responsibilities
- Serve as the technical lead for Contact Center solutions, with hands-on ownership of Google CX Agent Studio, Google Cloud Platform (GCP), and integrated CCaaS technologies (e.g., Genesys Cloud).
- Design, implement, and optimize cloud-based contact center and conversational AI solutions leveraging GCP services, including integrations with Google CX Agent Studio, speech technologies, analytics, and AI/ML capabilities.
- Provide technical leadership and mentorship to developers and engineers, ensuring adherence to enterprise architecture standards, security, reliability, and scalability best practices.
- Partner with business analysts, solution architects, and product owners to translate business requirements into end-to-end technical designs and implementations across cloud and SaaS platforms.
- Lead development and configuration efforts for omnichannel capabilities, including voice, chat, routing, authentication, analytics, and automation, across Google-based and vendor platforms.
- Drive platform modernization initiatives and migrations (e.g., Nuance migration) with a focus on cloud-native and GCP-optimized architectures.
- Evaluate, design, and execute Proofs of Concept (POCs), pilots, and solution validations on Google CX Agent Studio, GCP, and related SaaS platforms.
- Identify optimization opportunities across performance, latency, cost, and operability; provide actionable recommendations and drive implementation.
- Collaborate closely with platform vendors (Google, Genesys, and others) to resolve complex technical issues, influence product roadmaps, and ensure successful adoption of new capabilities.
- Participate in Agile ceremonies (sprint planning, demos, retrospectives) while ensuring high-quality engineering execution and delivery outcomes.
Use your skills to make an impact
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field
- 10+ years of technical experience delivering complex, large-scale cloud, SaaS, or platform-based solutions
- Strong analytical, organizational, and problem-solving skills
- Passion for contributing to an organization focused on continuously improving consumer and member experiences
Preferred Qualifications
- Technical leadership experience delivering large-scale cloud and SaaS platforms, with a strong focus on Customer Experience / Contact Center technologies (e.g., Genesys Cloud, NICE inContact, Five9, Salesforce).
- Proven experience leading or contributing to major enterprise modernization and transformation programs, including cloud migrations and platform exits.
- Hands-on experience delivering omnichannel customer engagement capabilities, including voice, chat, routing, authentication, analytics, workforce management, AI/ML, automation, and conversational interfaces.
- Experience integrating contact center platforms with enterprise SaaS ecosystems (e.g., Salesforce, ServiceNow, Microsoft Dynamics).
- Demonstrated ability to design, execute, and lead Proofs of Concept (POCs), pilots, and technology evaluations on cloud and SaaS platforms.
- Strong architecture experience across Business, Application, Data, and Technology domains.
- Excellent communication and influencing skills, with the ability to translate complex technical concepts into business-relevant outcomes.
- Proven ability to mentor teams, drive adoption of new technologies, and enforce engineering best practices.
- Experience working in Agile delivery models (e.g., SAFe), with familiarity in Waterfall methodologies.
- Experience collaborating closely with vendors to influence product capabilities and roadmaps.
- Healthcare industry experience preferred.
Google Cloud Platform (GCP) & Conversational AI – Preferred Skills
- Hands-on experience with Google Cloud Platform (GCP) services supporting customer experience and conversational AI solutions.
- Experience designing and implementing solutions using Google CX Agent Studio and/or Dialogflow CX, including intent modeling, conversation design, orchestration, and integrations.
- Familiarity with Vertex AI for ML model integration, tuning, and inference in customer experience use cases.
- Experience leveraging BigQuery for analytics, reporting, and insights related to contact center and customer interactions.
- Experience deploying and operating services using Cloud Run, Compute Engine, or Kubernetes-based architectures.
- Strong understanding of GCP IAM, security, networking, monitoring, and cost optimization best practices.
- Experience integrating GCP services with CCaaS platforms (e.g., Genesys Cloud) and enterprise systems.
- Exposure to GCP-based speech, text, and AI services (e.g., speech recognition, NLP, analytics) is a strong plus.
Additional Information
Work-At-Home Requirements
- WAH requirements: Must have the ability to provide a high-speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
- A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
- Satellite and Wireless Internet service is NOT allowed for this role.
- A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$106,900 - $147,000 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Become a part of our caring community
The Senior Cloud Solutions Engineer supports the development and execution of Humana's cloud implementation and modernization strategy for Contact Center as a Service (CCaaS) platforms. This role plays a critical hands-on engineering leadership role in advancing large-scale transformation initiatives, including the Nuance Migration Project.
This position represents a strategic shift from primarily operational and process oversight to deep technical execution and technical leadership, embedding stronger cloud, SaaS, and contact center engineering expertise within the team while maintaining awareness of delivery and operational considerations. The role addresses moderately complex to complex technical challenges and exercises significant autonomy in determining technical approaches and solutions. The Senior Cloud Solutions Engineer is a key member of Humana's technology organization, responsible for implementing and advancing the enterprise cloud strategy for the Customer Experience Center Platform ecosystem, including Genesys Cloud and the new Platform Google CX Agent Studio.
This role provides hands-on technical leadership across architecture, design, integration, and optimization of cloud-based contact center solutions. The engineer collaborates closely with product owners, solution architects, business analysts, delivery teams, IT leadership, operations leaders, and vendor partners to ensure Humana fully realizes the value of its CCaaS investments in a secure, compliant, and scalable manner.
The role begins to influence platform and innovation strategy, makes decisions on moderately complex to complex technical issues with limited guidance, and exercises considerable latitude in defining objectives and approaches. Success in this role requires a strong balance of engineering execution, vendor partnership, and transformation leadership.
Primary Responsibilities
- Serve as the technical lead for Contact Center solutions, with hands-on ownership of Google CX Agent Studio, Google Cloud Platform (GCP), and integrated CCaaS technologies (e.g., Genesys Cloud).
- Design, implement, and optimize cloud-based contact center and conversational AI solutions leveraging GCP services, including integrations with Google CX Agent Studio, speech technologies, analytics, and AI/ML capabilities.
- Provide technical leadership and mentorship to developers and engineers, ensuring adherence to enterprise architecture standards, security, reliability, and scalability best practices.
- Partner with business analysts, solution architects, and product owners to translate business requirements into end-to-end technical designs and implementations across cloud and SaaS platforms.
- Lead development and configuration efforts for omnichannel capabilities, including voice, chat, routing, authentication, analytics, and automation, across Google-based and vendor platforms.
- Drive platform modernization initiatives and migrations (e.g., Nuance migration) with a focus on cloud-native and GCP-optimized architectures.
- Evaluate, design, and execute Proofs of Concept (POCs), pilots, and solution validations on Google CX Agent Studio, GCP, and related SaaS platforms.
- Identify optimization opportunities across performance, latency, cost, and operability; provide actionable recommendations and drive implementation.
- Collaborate closely with platform vendors (Google, Genesys, and others) to resolve complex technical issues, influence product roadmaps, and ensure successful adoption of new capabilities.
- Participate in Agile ceremonies (sprint planning, demos, retrospectives) while ensuring high-quality engineering execution and delivery outcomes.
Use your skills to make an impact
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field
- 10+ years of technical experience delivering complex, large-scale cloud, SaaS, or platform-based solutions
- Strong analytical, organizational, and problem-solving skills
- Passion for contributing to an organization focused on continuously improving consumer and member experiences
Preferred Qualifications
- Technical leadership experience delivering large-scale cloud and SaaS platforms, with a strong focus on Customer Experience / Contact Center technologies (e.g., Genesys Cloud, NICE inContact, Five9, Salesforce).
- Proven experience leading or contributing to major enterprise modernization and transformation programs, including cloud migrations and platform exits.
- Hands-on experience delivering omnichannel customer engagement capabilities, including voice, chat, routing, authentication, analytics, workforce management, AI/ML, automation, and conversational interfaces.
- Experience integrating contact center platforms with enterprise SaaS ecosystems (e.g., Salesforce, ServiceNow, Microsoft Dynamics).
- Demonstrated ability to design, execute, and lead Proofs of Concept (POCs), pilots, and technology evaluations on cloud and SaaS platforms.
- Strong architecture experience across Business, Application, Data, and Technology domains.
- Excellent communication and influencing skills, with the ability to translate complex technical concepts into business-relevant outcomes.
- Proven ability to mentor teams, drive adoption of new technologies, and enforce engineering best practices.
- Experience working in Agile delivery models (e.g., SAFe), with familiarity in Waterfall methodologies.
- Experience collaborating closely with vendors to influence product capabilities and roadmaps.
- Healthcare industry experience preferred.
Google Cloud Platform (GCP) & Conversational AI – Preferred Skills
- Hands-on experience with Google Cloud Platform (GCP) services supporting customer experience and conversational AI solutions.
- Experience designing and implementing solutions using Google CX Agent Studio and/or Dialogflow CX, including intent modeling, conversation design, orchestration, and integrations.
- Familiarity with Vertex AI for ML model integration, tuning, and inference in customer experience use cases.
- Experience leveraging BigQuery for analytics, reporting, and insights related to contact center and customer interactions.
- Experience deploying and operating services using Cloud Run, Compute Engine, or Kubernetes-based architectures.
- Strong understanding of GCP IAM, security, networking, monitoring, and cost optimization best practices.
- Experience integrating GCP services with CCaaS platforms (e.g., Genesys Cloud) and enterprise systems.
- Exposure to GCP-based speech, text, and AI services (e.g., speech recognition, NLP, analytics) is a strong plus.
Additional Information
Work-At-Home Requirements
- WAH requirements: Must have the ability to provide a high-speed DSL or cable modem for a home office. Associates or contractors who live and work from home in the state of California will be provided payment for their internet expense.
- A minimum standard speed for optimal performance of 25x10 (25mpbs download x 10mpbs upload) is required.
- Satellite and Wireless Internet service is NOT allowed for this role.
- A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$106,900 - $147,000 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
See all Cloud Engineer Jobs at Humana
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Cloud Engineer Jobs at Humana.
Get Access To All JobsTips for Finding Cloud Engineer Jobs at Humana
Align your credentials to healthcare cloud standards
Humana operates under strict HIPAA and healthcare data compliance requirements. Certifications in AWS, Azure, or GCP combined with hands-on experience in regulated or enterprise environments make your profile significantly more competitive than a general cloud background.
Target roles matching your current visa status
Humana sponsors multiple visa types, so filter your applications to roles where your status fits the filing timeline. F-1 OPT candidates should apply early enough to allow CPT or OPT authorization to align with a start date before their 60-day grace period closes.
Use Migrate Mate to surface active Cloud Engineer openings
Humana posts Cloud Engineer roles across multiple platforms, but not all listings flag sponsorship availability. Migrate Mate filters specifically for sponsored roles, so you're not wasting applications on positions that won't support your visa.
Prepare your LCA documentation before the offer stage
Once Humana extends an offer for an H-1B role, the employer must file a Labor Condition Application with the DOL before USCIS can process your petition. Having your job description, worksite details, and prevailing wage documentation ready speeds that stage considerably.
Ask directly about TN eligibility if you're Canadian or Mexican
Cloud Engineer roles at Humana can qualify under the TN visa category for Canadian and Mexican nationals if the position maps to a qualifying USMCA occupation. Confirm the specific job title and duties with the hiring team before assuming TN applies to your offer.
Highlight enterprise migration projects in your application
Humana has consistently invested in cloud platform modernization across its healthcare operations. Applications that show measurable impact on large-scale cloud migrations, infrastructure automation, or multi-cloud architecture directly address the work this team is hiring to accomplish.
Frequently Asked Questions
Does Humana sponsor H-1B visas for Cloud Engineers?
Yes, Humana sponsors H-1B visas for Cloud Engineer roles. The company has a consistent record of filing H-1B petitions for technical positions, including cloud infrastructure and platform engineering functions. Because H-1B is subject to the annual cap and lottery, timing your application relative to Humana's hiring cycle matters. Roles with a fiscal year start date of October 1 require your petition to be filed in April, so aligning your offer timeline with that window is practical.
How do I apply for Cloud Engineer jobs at Humana?
Applications go through Humana's careers portal at careers.humana.com. Search for Cloud Engineer or related titles such as Cloud Platform Engineer or Site Reliability Engineer. Before applying, verify the listing mentions visa sponsorship or confirm with the recruiter, since not every posting explicitly states sponsorship availability. Migrate Mate is a reliable way to browse Humana Cloud Engineer openings that are confirmed to support visa sponsorship, saving you the screening step.
Which visa types does Humana commonly use for Cloud Engineer roles?
Humana sponsors H-1B, F-1 OPT, F-1 CPT, TN visa, J-1 visa, and EB-2 or EB-3 Green Card pathways for technical roles. For Cloud Engineers, H-1B is the most common nonimmigrant route. TN visa is available to Canadian and Mexican nationals if the role qualifies under USMCA. F-1 OPT and CPT are practical entry points for students, with STEM OPT extension allowing up to three years of work authorization before a full H-1B sponsorship cycle begins.
What qualifications does Humana expect for Cloud Engineer roles?
Humana typically requires a bachelor's degree in computer science, information systems, or a related engineering field for Cloud Engineer positions. Hands-on experience with AWS, Azure, or GCP is expected, along with familiarity with infrastructure-as-code tools such as Terraform or Ansible. Because Humana operates in healthcare, experience with HIPAA-compliant architectures, security frameworks, or regulated cloud environments significantly strengthens an application compared to candidates without that domain context.
How do I think about timing if I'm waiting on H-1B lottery results?
H-1B registration opens in March, with lottery results typically released in late March or April. If selected, your employer files the full petition before April 30, and employment begins October 1 at the earliest. If you're on OPT when you apply at Humana, confirm your OPT expiration date allows you to bridge to the October 1 cap-gap period. USCIS's cap-gap rule automatically extends F-1 status for timely filed petitions, but your recruiter and immigration counsel should confirm the specifics for your situation.