Support Associate Jobs at Humana with Visa Sponsorship
Support Associate jobs at Humana span customer service, clinical support, and operations across a large, compliance-driven healthcare organization. Humana has a consistent track record of sponsoring international talent for this function, working through established HR and legal processes to support candidates from offer through filing.
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The Manager, Care Management Support, contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Manager, Care Management Support, works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules, and goals. The Manager, Care Management Support decisions are typically related to resources, approach, and tactical operations for projects and initiatives involving own departmental area. The Manager, Care Management Support, requires cross departmental collaboration and conducts briefings and area meetings, and maintains frequent contact with other managers across the department.
Use your skills to make an impact
Required Qualifications
- Must reside in Illinois
- Bachelor's Degree.
- 3 or more years of technical experience with Microsoft, Word, Excel, Outlook.
- 3 or more years of management experience.
- Demonstrated ability to conduct briefings and area meetings using excellent organizational and communication.
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
- Ability to use a variety of electronic information applications/software programs including electronic medical records.
- Proficiency in analyzing and interpreting data trends.
- Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.
- Proven ability of critical thinking, organization, written and verbal communication, problem-solving, and analytical skills.
Preferred Qualifications
- Master’s degree in business or a related field.
- Previous experience working in a managed care field.
- 5 or more years of previous management/supervisor level experience.
- Knowledge of community health and social service agencies and additional community resources.
Additional Information
Direct Reports: Up to 15 Associates.
Hours: Typically, Monday-Friday 8:00 AM - 5:00 PM (flexible with schedule if needed) with rotating on-call/oversight during weekends and holidays.
Work Location and Travel: Hybrid Office – This is a hybrid office position where employees primarily operate from the company office with occasional work from home to support focus work and work/life balance needs.
Work at Home Requirements:
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
- Satellite, cellular and microwave connection can be used only if approved by leadership.
- Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Interview Format
As part of our hiring process, we will be using an exciting interviewing technology provided by Montage, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.
If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.
If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.
Social Security Task
Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$78,400 - $107,800 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Become a part of our caring community
The Manager, Care Management Support, contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Manager, Care Management Support, works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules, and goals. The Manager, Care Management Support decisions are typically related to resources, approach, and tactical operations for projects and initiatives involving own departmental area. The Manager, Care Management Support, requires cross departmental collaboration and conducts briefings and area meetings, and maintains frequent contact with other managers across the department.
Use your skills to make an impact
Required Qualifications
- Must reside in Illinois
- Bachelor's Degree.
- 3 or more years of technical experience with Microsoft, Word, Excel, Outlook.
- 3 or more years of management experience.
- Demonstrated ability to conduct briefings and area meetings using excellent organizational and communication.
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
- Ability to use a variety of electronic information applications/software programs including electronic medical records.
- Proficiency in analyzing and interpreting data trends.
- Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.
- Proven ability of critical thinking, organization, written and verbal communication, problem-solving, and analytical skills.
Preferred Qualifications
- Master’s degree in business or a related field.
- Previous experience working in a managed care field.
- 5 or more years of previous management/supervisor level experience.
- Knowledge of community health and social service agencies and additional community resources.
Additional Information
Direct Reports: Up to 15 Associates.
Hours: Typically, Monday-Friday 8:00 AM - 5:00 PM (flexible with schedule if needed) with rotating on-call/oversight during weekends and holidays.
Work Location and Travel: Hybrid Office – This is a hybrid office position where employees primarily operate from the company office with occasional work from home to support focus work and work/life balance needs.
Work at Home Requirements:
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.
- Satellite, cellular and microwave connection can be used only if approved by leadership.
- Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Interview Format
As part of our hiring process, we will be using an exciting interviewing technology provided by Montage, a third-party vendor. This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.
If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and/or an SMS Text Messaging interview. If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.
If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone to answer the questions provided. Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and/or pre-recorded voice will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.
Social Security Task
Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$78,400 - $107,800 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About us
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
See all 32+ Support Associate Jobs at Humana
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Support Associate Jobs at Humana.
Get Access To All JobsTips for Finding Support Associate Jobs at Humana
Align your credentials to healthcare operations
Humana's Support Associate roles sit inside a regulated healthcare environment, so certifications in healthcare administration, medical billing, or HIPAA compliance carry real weight. Document these credentials clearly before applying, even if the job posting doesn't explicitly require them.
Target roles in Humana's core business lines
Support Associate openings tied to Humana's insurance, pharmacy, or Medicare Advantage divisions tend to have more structured onboarding pipelines, which makes the sponsorship process more predictable than roles in newer or experimental business units.
Search Humana's open roles using Migrate Mate
Filter by Support Associate positions at Humana on Migrate Mate to surface roles where sponsorship has historically been part of the hiring process, saving you time you'd otherwise spend vetting postings one by one.
Clarify your visa status early in screening
Humana's recruiting teams handle volume hiring for Support Associate roles, so stating your visa type and work authorization status upfront, whether F-1 OPT, TN, or H-1B transfer, prevents your application from stalling at the offer stage when HR flags the need for legal review.
Understand how OPT cap-gap affects your start date
If you're on F-1 OPT and your H-1B petition is filed before OPT expires, the cap-gap rule extends your work authorization through September 30. Confirm this timeline with USCIS guidance before committing to a start date with Humana's HR team.
Ask about Humana's preferred law firm during negotiations
Large employers like Humana typically retain external immigration counsel who manage H-1B and PERM filings internally. Knowing which firm handles your petition lets you track DOL and USCIS case status directly rather than waiting on HR for updates.
Frequently Asked Questions
Does Humana sponsor H-1B visas for Support Associates?
Yes, Humana sponsors H-1B visas for Support Associate roles. Because these positions sit within a large, compliance-focused healthcare organization, Humana's legal and HR teams are experienced with the full H-1B process, including Labor Condition Application filing with the DOL and petition submission to USCIS. Sponsorship is not automatic, so confirm your visa needs with the recruiter before the offer stage.
Which visa types does Humana commonly use for Support Associate roles?
Humana sponsors a range of visa types for Support Associate positions, including H-1B, TN visa for Canadian and Mexican nationals, F-1 OPT and CPT for recent graduates, J-1 visa for exchange visitors, and employment-based Green Card pathways through EB-2 and EB-3. The right category depends on your nationality, education level, and how long you've been in the U.S., so review your situation against USCIS eligibility requirements before applying.
How do I apply for Support Associate jobs at Humana?
You can browse open Support Associate positions at Humana through Migrate Mate, which surfaces roles where visa sponsorship is part of the hiring process. Apply directly through Humana's careers portal, tailor your resume to the specific business unit you're targeting, and disclose your visa status clearly in early screening conversations so recruiters can route your application to the appropriate HR and legal contacts.
What qualifications does Humana expect for Support Associate positions?
Humana typically looks for a bachelor's degree or relevant associate's degree combined with experience in customer service, healthcare administration, or operations. Familiarity with HIPAA requirements, healthcare billing systems, or insurance processes strengthens your profile. For H-1B eligibility, the role must qualify as a specialty occupation, so roles requiring a degree in a specific field are better positioned for sponsorship than general customer service positions.
How do I plan my timeline if Humana sponsors my H-1B as a Support Associate?
H-1B cap-subject petitions can only be filed once per year, with USCIS opening registration in March for an October 1 start date. If you're on F-1 OPT, confirm your OPT expiration date against this timeline, since a gap could trigger a cap-gap extension or require you to remain outside the U.S. until October 1. Premium processing is available through USCIS for faster adjudication if your start date is time-sensitive.