Customer Support Jobs at New York University with Visa Sponsorship
Customer Support jobs at New York University sit within a large, mission-driven institution that regularly sponsors international workers across multiple visa categories. If you're targeting a support position here, NYU's established immigration infrastructure means the sponsorship process is well-worn and actively supported by HR.
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Get Access To All JobsPosition Summary: The Associate Director, EM Infrastructure Support & Cybersecurity is responsible for the delivery, stability, and security of technology infrastructure that supports Global Enrollment Management and Student Success (GEMSS) systems and services. Oversee day-to-day infrastructure operations, stay updated and informed about emerging cybersecurity trends, risks, and best practices, recommend process improvements, ensure the reliability and performance of critical platforms, and advance cybersecurity practices in alignment with university standards and regulatory requirements. Partner closely with cross-functional IT teams, data and application owners, and GEMSS stakeholders to implement secure, scalable, and resilient solutions, while ensuring compliance with regulations, standards and fostering a culture of security awareness and governance; This includes driving proactive monitoring, incident response, vulnerability management, and continuous improvement efforts to safeguard systems and data. This position requires a strong balance of technical expertise, operational leadership, and risk management, with a focus on delivering high-quality, compliant, and secure technology services that enable institutional effectiveness and student success. Additional responsibilities include support for Albert SIS Portal, maintenance for Office of the University Registrar's public website and Account Request service.
Qualifications:
Required Education:
Bachelor's Degree in Computer Science or related fields of study.
Preferred Education:
Master's Degree in Computer Science, Information Technology, Cybersecurity or equivalent.
Required Experience:
5+ years experience with web development and 2+ year(s) of PeopleSoft Interaction Hub & Campus Solutions 9.2 development experience and/or certification. Web experience must include standard development technologies, relational databases, and have an understanding of Object-oriented coding and best practices. Working knowledge of Adobe Photoshop is also required. Experience in cybersecurity compliance or general cybersecurity, including experience in developing and implementing cybersecurity policies, standards, or guidelines.
Preferred Experience:
7+ years relevant experience.
Required Skills, Knowledge and Abilities:
- Knowledge of (PHP, HTML, Perl, JavaScript, CSS, XML), relational databases (Ex: Oracle, SQL Server, MYSQL, etc.)
- Strong verbal and written communication skills, with the ability to effectively engage, collaborate with, and educate diverse stakeholders.
- Excellent interpersonal, organizational, and time management skills, with the ability to prioritize and manage multiple tasks in a fast-paced environment.
- Working knowledge of cybersecurity principles and practices, including a strong understanding of secure operations and risk mitigation.
- Demonstrated ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
- Experience with IT asset management, including oversight of hardware assets such as laptops and desktops, including lifecycle management, tracking, and compliance.
- Experience implementing and managing access control processes and ensuring appropriate authorization and least-privilege access to systems and data.
Preferred Skills, Knowledge and Abilities:
- Familiarity with IT service management (ITSM) practices, including incident, problem, and change management processes.
- Knowledge of data governance, data classification, and regulatory compliance requirements (e.g., FERPA, HIPAA, GDPR where applicable).
- Collaboration or participation with Security Review Boards or similar entities to ensure security controls are in line with institutional security policies and regulatory mandates.
- Proven ability to translate cybersecurity requirements for stakeholders.
- Experience working in higher ed.
Additional Information: In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $171,000.00 to USD $191,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.
NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.
Position Summary: The Associate Director, EM Infrastructure Support & Cybersecurity is responsible for the delivery, stability, and security of technology infrastructure that supports Global Enrollment Management and Student Success (GEMSS) systems and services. Oversee day-to-day infrastructure operations, stay updated and informed about emerging cybersecurity trends, risks, and best practices, recommend process improvements, ensure the reliability and performance of critical platforms, and advance cybersecurity practices in alignment with university standards and regulatory requirements. Partner closely with cross-functional IT teams, data and application owners, and GEMSS stakeholders to implement secure, scalable, and resilient solutions, while ensuring compliance with regulations, standards and fostering a culture of security awareness and governance; This includes driving proactive monitoring, incident response, vulnerability management, and continuous improvement efforts to safeguard systems and data. This position requires a strong balance of technical expertise, operational leadership, and risk management, with a focus on delivering high-quality, compliant, and secure technology services that enable institutional effectiveness and student success. Additional responsibilities include support for Albert SIS Portal, maintenance for Office of the University Registrar's public website and Account Request service.
Qualifications:
Required Education:
Bachelor's Degree in Computer Science or related fields of study.
Preferred Education:
Master's Degree in Computer Science, Information Technology, Cybersecurity or equivalent.
Required Experience:
5+ years experience with web development and 2+ year(s) of PeopleSoft Interaction Hub & Campus Solutions 9.2 development experience and/or certification. Web experience must include standard development technologies, relational databases, and have an understanding of Object-oriented coding and best practices. Working knowledge of Adobe Photoshop is also required. Experience in cybersecurity compliance or general cybersecurity, including experience in developing and implementing cybersecurity policies, standards, or guidelines.
Preferred Experience:
7+ years relevant experience.
Required Skills, Knowledge and Abilities:
- Knowledge of (PHP, HTML, Perl, JavaScript, CSS, XML), relational databases (Ex: Oracle, SQL Server, MYSQL, etc.)
- Strong verbal and written communication skills, with the ability to effectively engage, collaborate with, and educate diverse stakeholders.
- Excellent interpersonal, organizational, and time management skills, with the ability to prioritize and manage multiple tasks in a fast-paced environment.
- Working knowledge of cybersecurity principles and practices, including a strong understanding of secure operations and risk mitigation.
- Demonstrated ability to communicate complex technical concepts clearly to both technical and non-technical audiences.
- Experience with IT asset management, including oversight of hardware assets such as laptops and desktops, including lifecycle management, tracking, and compliance.
- Experience implementing and managing access control processes and ensuring appropriate authorization and least-privilege access to systems and data.
Preferred Skills, Knowledge and Abilities:
- Familiarity with IT service management (ITSM) practices, including incident, problem, and change management processes.
- Knowledge of data governance, data classification, and regulatory compliance requirements (e.g., FERPA, HIPAA, GDPR where applicable).
- Collaboration or participation with Security Review Boards or similar entities to ensure security controls are in line with institutional security policies and regulatory mandates.
- Proven ability to translate cybersecurity requirements for stakeholders.
- Experience working in higher ed.
Additional Information: In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $171,000.00 to USD $191,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.
NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.
See all Customer Support Jobs at New York University
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Get Access To All JobsTips for Finding Customer Support Jobs at New York University
Align your resume to CUNY-adjacent service language
NYU customer support postings often emphasize student-facing service, ticketing systems, and cross-departmental coordination. Frame your experience around those specifics, not generic support metrics, so your application reads as education-sector fluent from the first screen.
Verify your OPT or CPT timeline before applying
If you're on F-1 OPT, confirm your end date before submitting applications. NYU can sponsor H-1B cap-subject petitions, but USCIS processing and the October 1 start date must align with your remaining authorized period to avoid a work authorization gap.
Target roles posted through NYU's central HR portal
NYU centralizes sponsorship decisions through its Office of Global Services. Applying through the official HR portal, not third-party aggregators, ensures your application routes through the team authorized to initiate Labor Condition Applications with the DOL.
Ask HR directly about cap-exempt H-1B eligibility
As a qualifying higher-education institution, NYU can file cap-exempt H-1B petitions with USCIS, meaning you're not subject to the annual lottery. Confirm this applies to your specific customer support role during the offer stage, not after signing.
Use Migrate Mate to filter open Customer Support roles at NYU
Searching broadly across job boards wastes time on employers with no sponsorship history. Use Migrate Mate to browse verified Customer Support openings at NYU filtered by visa type, so every application you send is already pre-screened for sponsorship compatibility.
Prepare your degree equivalency documentation early
NYU HR may request credential evaluations if your degree is from outside the U.S., particularly for roles classified as specialty occupations under H-1B. Commission a NACES-member evaluation before your offer stage so it doesn't delay the I-129 petition filing.
Frequently Asked Questions
Does New York University sponsor H-1B visas for Customer Support roles?
Yes, NYU sponsors H-1B visas for Customer Support positions that qualify as specialty occupations under USCIS guidelines. As an accredited university, NYU is cap-exempt, meaning petitions are filed directly with USCIS without entering the annual lottery. This significantly improves timing predictability compared to cap-subject employers, and sponsorship is managed through NYU's Office of Global Services.
Which visa types does New York University commonly use for Customer Support positions?
NYU sponsors a range of visa categories for Customer Support roles, including H-1B, E-3 visa for Australian nationals, H-1B1 visa for Chilean and Singaporean nationals, TN visa for Canadian and Mexican nationals, and J-1 visa for exchange visitors. F-1 OPT and CPT are also recognized for students and recent graduates. The right category depends on your nationality, degree, and the specific role's classification.
What qualifications or experience does NYU expect for Customer Support roles?
Most Customer Support roles at NYU require a bachelor's degree in a related field and demonstrated experience with service ticketing platforms, student or client-facing communication, and cross-functional coordination. Roles supporting IT helpdesks or administrative systems may require technical certifications. NYU values candidates familiar with higher education environments, where stakeholders include students, faculty, and administrative staff simultaneously.
How do I apply for Customer Support jobs at New York University?
Applications go through NYU's official careers portal at nyu.edu. Applying directly ensures your materials are routed to hiring managers with access to NYU's immigration support infrastructure. You can also browse verified Customer Support openings at NYU with visa sponsorship filters already applied using Migrate Mate, which saves time screening for roles where sponsorship is confirmed before you apply.
How do I understand the timeline for H-1B sponsorship at NYU once I have an offer?
Once NYU extends an offer, the process starts with a Labor Condition Application filed with the DOL, followed by an I-129 petition to USCIS. Because NYU is cap-exempt, petitions can be filed year-round with no lottery wait. Standard USCIS processing runs several months, though premium processing is available for faster adjudication. NYU's Office of Global Services coordinates each step directly with you.