Customer Support Jobs at New York University with Visa Sponsorship

Position Summary: The Associate Director of Information Technology for NYU’s Silver School of Social Work serves as the senior technology leader responsible for aligning the school's IT strategy and operations with the university's mission and central IT policies. Act as a primary strategic liaison between the school's unique needs and NYU Central IT, ensuring seamless partnership, security, and modernization initiatives. The Associate Director is a hands-on leader who directs all aspects of the school's technology environment, including IT security governance, application lifecycle management, and delivering exceptional user support for faculty, staff, and students. Manage the School’s Desktop Support Services and ticketing system ensuring consistent service delivery. Provide strategic oversight of the IT budget, vendor management, and lead a small IT team. Provide technical management, maintenance, and security of the School's digital presence and website in coordination with the Communications Office.

QUALIFICATIONS

Required Education:

Bachelor's Degree in Information Technology, Computer Science, Business Administration, or a related field.

Preferred Education:

Master's Degree

Required Experience:

7+ years of progressive experience in Information Technology, with a focus on strategy, operations, security, and/or technical management or an equivalent combination of education and experience. Previous experience managing diverse IT projects.

Preferred Experience:

7+ years experience operating within a centralized IT environment or a large, complex organization (e.g., higher education or government), serving as a liaison between a local unit and a central service provider, and 3+ years of experience in a leadership or managerial role, directly supervising IT staff and managing diverse IT projects.

Required Skills, Knowledge and Abilities:

- Exceptional strategic planning and project management skills, with the ability to translate organizational goals into actionable IT initiatives.
- Proven ability to lead, coach, and motivate a technical team, fostering a positive, inclusive, and collaborative work environment.
- Strong understanding of IT governance, best practices (e.g., ITIL, product/agile management), and service delivery frameworks.
- Excellent communication and interpersonal skills, with the ability to effectively communicate complex technical information to non-technical stakeholders (faculty, staff, executive leadership) and negotiate with vendors.
- Excellent problem-solving skills with the proven ability to monitor and analyze problems.
- Knowledge of current information technologies and systems, including systems development, data warehousing, Macintosh, UNIX, MS Windows operating systems, and large database applications.
- Experience with IT Service Operations, including managing a ticketing system (ServiceNow preferred), defining and achieving service level agreements (SLAs), and maintaining technology documentation.
- Hands-on familiarity with managing and troubleshooting diverse technology environments, including client devices, network infrastructure, and enterprise applications.

Preferred Skills, Knowledge and Abilities:

- Effective communication and relationship-building skills with multiple constituencies.
- Ability to effectively integrate and manage complex projects.
- Capacity for flexible thinking with excellent analytical, negotiation, and problem-solving skills.
- Ability to negotiate conflict and maintain constructive working relationships with people at all levels of an organization, both inside and outside the University.

ADDITIONAL INFORMATION: In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $120,000.00 to USD $160,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.