Customer Success Jobs at FanDuel with Visa Sponsorship
Customer Success jobs at FanDuel sit at the intersection of sports betting product knowledge and high-volume player support. The company has an established pattern of sponsoring work visas for this function, covering multiple visa categories for international candidates who can handle a fast-moving, regulated industry.
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Get Access To All JobsTHE POSITION
Our roster has an opening with your name on it FanDuel is looking for a Customer Growth Associate to elevate our customer engagement and marketing initiatives. You will play a key role on the Customer Growth team, providing operational excellence and strategic input. This role will collaborate with multiple departments within FanDuel including, but not limited to, Operations, Marketing Technology, Data Science, Brand, and Commercial. This is an exciting opportunity to help elevate the customer experience while executing revenue generating marketing initiatives at a premier gaming company. In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.
THE GAME PLAN
Everyone on our team has a part to play
- Own end-to-end execution of lifecycle marketing campaigns across key customer segments, ensuring alignment with retention goals, commercial priorities, and budget constraints
- Partner with Data Science to operationalize model-driven marketing strategies, leveraging predictive insights to optimize targeting, personalization, and player value
- Collaborate with experimentation teams to build and execute structured test-and-learn roadmaps, driving continuous optimization and measurable ROI
- Work cross-functionally with creative and brand to develop high-impact campaign assets that drive customer engagement, excitement, and brand awareness
- Act as a key stakeholder liaison, communicating campaign strategy, performance insights, and recommendations to internal partners and leadership
- Monitor, analyze, and report on campaign performance against KPIs (e.g., retention, engagement, revenue), translating data into actionable insights
- Deliver clear, insight-driven reporting to identify growth opportunities and inform future marketing strategies
- Manage promotional budgets with precision, tracking spend, monitoring trends, and escalating risks or variances as needed
- Identify and implement innovative lifecycle tactics to increase engagement, improve retention, and enhance perceived customer value
- Develop deep expertise in marketing technology and data tools (e.g., campaign platforms like Braze, XP & Hightouch, analytics workflows, data warehouse), improving execution efficiency and scalability
- Contribute to a high-performing team culture by supporting teammates, sharing knowledge, and stepping in as needed to ensure team success
THE STATS
What we're looking for in our next teammate
- Minimum of 2+ years of experience in Customer Marketing or similar roles, with the ability to manage complex campaigns from conception to execution
- Top-notch organizational and project management skills to handle concurrent initiatives and deadlines
- Strong marketing mindset to launch promotional initiatives with excellence and contribute to strategies
- Understanding of marketing platforms, Email Service Providers (preferably Braze, Movable Ink, XP), and Customer Data Platform Technologies (e.g. Segment, HighTouch)
- Exceptional verbal and written communication to collaborate with stakeholders and leaders
- Comfort with data and insights to measure performance and track budgets
- Ability to set and meet expectations for both internal and external partners
- Has a positive attitude and loves being a team player
- Bachelor’s degree required
- Familiarity with design tools like Photoshop is a plus
- Interest in I-gaming, with a good understanding of FanDuel or similar competitive products
- Knowledge of sports, casinos, and/or experience working within a heavily regulated industry is a plus
About Fanduel
FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product. In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico. The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia. FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).
Player Benefits
We treat our team right. We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here: FanDuel Total Rewards.
Benefits differ across location, role, and level.
FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included. FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email Benefits@fanduel.com.
Compensation
The applicable hourly range for this position is $35.10 - $43.75 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
THE POSITION
Our roster has an opening with your name on it FanDuel is looking for a Customer Growth Associate to elevate our customer engagement and marketing initiatives. You will play a key role on the Customer Growth team, providing operational excellence and strategic input. This role will collaborate with multiple departments within FanDuel including, but not limited to, Operations, Marketing Technology, Data Science, Brand, and Commercial. This is an exciting opportunity to help elevate the customer experience while executing revenue generating marketing initiatives at a premier gaming company. In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.
THE GAME PLAN
Everyone on our team has a part to play
- Own end-to-end execution of lifecycle marketing campaigns across key customer segments, ensuring alignment with retention goals, commercial priorities, and budget constraints
- Partner with Data Science to operationalize model-driven marketing strategies, leveraging predictive insights to optimize targeting, personalization, and player value
- Collaborate with experimentation teams to build and execute structured test-and-learn roadmaps, driving continuous optimization and measurable ROI
- Work cross-functionally with creative and brand to develop high-impact campaign assets that drive customer engagement, excitement, and brand awareness
- Act as a key stakeholder liaison, communicating campaign strategy, performance insights, and recommendations to internal partners and leadership
- Monitor, analyze, and report on campaign performance against KPIs (e.g., retention, engagement, revenue), translating data into actionable insights
- Deliver clear, insight-driven reporting to identify growth opportunities and inform future marketing strategies
- Manage promotional budgets with precision, tracking spend, monitoring trends, and escalating risks or variances as needed
- Identify and implement innovative lifecycle tactics to increase engagement, improve retention, and enhance perceived customer value
- Develop deep expertise in marketing technology and data tools (e.g., campaign platforms like Braze, XP & Hightouch, analytics workflows, data warehouse), improving execution efficiency and scalability
- Contribute to a high-performing team culture by supporting teammates, sharing knowledge, and stepping in as needed to ensure team success
THE STATS
What we're looking for in our next teammate
- Minimum of 2+ years of experience in Customer Marketing or similar roles, with the ability to manage complex campaigns from conception to execution
- Top-notch organizational and project management skills to handle concurrent initiatives and deadlines
- Strong marketing mindset to launch promotional initiatives with excellence and contribute to strategies
- Understanding of marketing platforms, Email Service Providers (preferably Braze, Movable Ink, XP), and Customer Data Platform Technologies (e.g. Segment, HighTouch)
- Exceptional verbal and written communication to collaborate with stakeholders and leaders
- Comfort with data and insights to measure performance and track budgets
- Ability to set and meet expectations for both internal and external partners
- Has a positive attitude and loves being a team player
- Bachelor’s degree required
- Familiarity with design tools like Photoshop is a plus
- Interest in I-gaming, with a good understanding of FanDuel or similar competitive products
- Knowledge of sports, casinos, and/or experience working within a heavily regulated industry is a plus
About Fanduel
FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product. In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico. The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia. FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).
Player Benefits
We treat our team right. We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here: FanDuel Total Rewards.
Benefits differ across location, role, and level.
FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included. FanDuel is committed to providing reasonable accommodations for qualified individuals with disabilities. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please email Benefits@fanduel.com.
Compensation
The applicable hourly range for this position is $35.10 - $43.75 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
See all Customer Success Jobs at FanDuel
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Jobs at FanDuel.
Get Access To All JobsTips for Finding Customer Success Jobs at FanDuel
Frame Your Experience Around Regulated Industries
FanDuel operates under state-by-state gambling regulations, so Customer Success experience from financial services, healthcare, or other compliance-heavy sectors translates directly. Highlight any work involving regulated products, escalation handling, or account integrity in your resume.
Verify Your OPT Timeline Before Applying
F-1 OPT gives you 12 months of work authorization, with a 60-day grace period if employment ends. If you're within six months of your OPT end date, flag this proactively in your application so FanDuel's HR team can assess H-1B cap timing against your start date.
Target Roles Aligned to FanDuel's Core Products
Customer Success openings at FanDuel cluster around Sportsbook and Daily Fantasy operations. Roles tied to VIP account management or fraud prevention tend to require more specialized knowledge and carry stronger sponsorship cases as specialty occupations under USCIS guidelines.
Use Migrate Mate to Filter for Sponsorship-Confirmed Openings
Not every FanDuel Customer Success listing will explicitly state visa sponsorship availability. Browse FanDuel's verified sponsorship roles on Migrate Mate to filter only positions where sponsorship is confirmed, saving time you'd otherwise spend on manual outreach.
Understand How E-3 Fits FanDuel's Sponsorship Process
Australian citizens can use the E-3 visa, which has no lottery and renews in two-year increments. FanDuel's HR team will need to file a Labor Condition Application with the DOL before your consular appointment, so build at least four to six weeks into your start date timeline for LCA certification.
Prepare for Background Check Requirements in Gaming
Most U.S. states where FanDuel operates require licensing background checks for employees handling player accounts. Gather international criminal record certificates early, particularly if you've lived in multiple countries, as delays here can push back your official start date and affect your visa filing timeline.
Frequently Asked Questions
Does FanDuel sponsor H-1B visas for Customer Success?
Yes, FanDuel sponsors H-1B visas for Customer Success roles where the position qualifies as a specialty occupation under USCIS standards. Roles involving VIP account management, fraud operations, or product-specific support tend to meet that bar more clearly than general frontline support positions. Your degree field should align with the responsibilities in the job description to strengthen the petition.
How do I apply for Customer Success jobs at FanDuel?
Applications go through FanDuel's careers portal, where Customer Success openings are listed by product line and location. Tailor your resume to the specific role, whether that's Sportsbook, Daily Fantasy, or VIP operations, and address visa sponsorship directly in your cover note. Migrate Mate lists FanDuel's verified sponsorship-eligible Customer Success openings in one place, so you can identify the right roles before applying.
Which visa types does FanDuel commonly use for Customer Success roles?
FanDuel sponsors across several categories for Customer Success, including H-1B, E-3 visa for Australian citizens, TN visa for Canadian and Mexican nationals under USMCA, and F-1 OPT and CPT for students in eligible programs. The right category depends on your nationality, degree, and where you are in the academic or post-graduation timeline. Employer-sponsored Green Card pathways through EB-2 or EB-3 are also available for longer-term positions.
What qualifications does FanDuel look for in Customer Success candidates needing sponsorship?
FanDuel typically looks for a bachelor's degree in a relevant field, such as business, communications, or data analytics, alongside demonstrated experience in account management, client retention, or player support. For sponsorship purposes, USCIS requires the role to be a specialty occupation, so your degree should map directly to the job's core responsibilities. Experience in regulated consumer products strengthens both the hiring case and the visa petition.
How do I time my application if my work authorization is expiring soon?
H-1B petitions must be filed by April 1 for an October 1 start date, so if your OPT expires before then, cap-gap protection only applies if you have a valid I-20 extension. For non-H-1B categories like E-3 or TN, processing can move faster, sometimes within four to six weeks. Align your application timeline with FanDuel's hiring cycle and communicate your authorization end date clearly during the offer negotiation stage.