Customer Success Jobs at Navan with Visa Sponsorship
Customer Success jobs at Navan span onboarding, account management, and enterprise support, with a strong track record of sponsoring work visas for this function. If you're an international candidate targeting a Customer Success position in the travel and expense tech space, Navan is worth pursuing.
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Get Access To All JobsINTRODUCTION
As a Client Success Manager, you will be a strategic partner and trusted advisor to key clients. Your primary mission is to ensure their success, drive satisfaction, and maximize value throughout their lifecycle with Navan. A critical component of this role involves leading the strategic and technical migration of clients from legacy R&M technology to the Navan platform, ensuring a seamless and high-touch transition. You will develop strong relationships with key program stakeholders, acting as the 'voice of the customer' to prioritize adoption, retention, and long-term partnership over commercial focus.
ROLE AND RESPONSIBILITIES:
- Serve as the overall owner of the client relationship and the success of the customer's migration journey and subsequent post-sales activities.
- Drive complex, multi-stakeholder client migrations from legacy R&M technology onto the Navan platform, managing the project from initial scoping to go-live and hypercare.
- Drive product adoption, retention, and compliance by providing consultative advice and customer enablement (training for end-users and administrators).
- Develop and maintain strong, multi-level trusted advisor relationships with executive stakeholders to ensure strategic alignment and ongoing customer satisfaction.
- Conduct regular health checks, Quarterly Business Reviews, and Strategic Business Reviews to proactively assess customer health, satisfaction, adoption, and retention, with a focus on churn prevention.
- Act as the 'Voice of the Customer' for internal teams (Product, Engineering, Sales) by providing feedback on platform optimization, addressing product gaps, and resolving escalations.
- Maintain a deep understanding of the Navan product and integrated Premier value proposition to speak with customers about the most relevant features and functionality.
- Work closely with Product and Engineering on identification/tracking of enhancement requests.
BASIC QUALIFICATIONS:
- 7+ years of experience in Customer Success Management or Account Management, with a focus on client happiness and retention.
- Proven experience managing complex, multi-stakeholder migration or implementation projects, in the Corporate Travel Management industry, preferably with Law firm or other professional service client industry experience.
- Exceptional project management, organizational, and strategic problem-solving skills to navigate complex change management during migrations.
- High EQ and strong communication skills with the ability to manage change resistance and gain executive buy-in across customer program administrators and stakeholders.
- Drive for results, client-focused mindset, and high attention to detail.
- Bachelor's degree preferred or similar professional experience.
INTRODUCTION
As a Client Success Manager, you will be a strategic partner and trusted advisor to key clients. Your primary mission is to ensure their success, drive satisfaction, and maximize value throughout their lifecycle with Navan. A critical component of this role involves leading the strategic and technical migration of clients from legacy R&M technology to the Navan platform, ensuring a seamless and high-touch transition. You will develop strong relationships with key program stakeholders, acting as the 'voice of the customer' to prioritize adoption, retention, and long-term partnership over commercial focus.
ROLE AND RESPONSIBILITIES:
- Serve as the overall owner of the client relationship and the success of the customer's migration journey and subsequent post-sales activities.
- Drive complex, multi-stakeholder client migrations from legacy R&M technology onto the Navan platform, managing the project from initial scoping to go-live and hypercare.
- Drive product adoption, retention, and compliance by providing consultative advice and customer enablement (training for end-users and administrators).
- Develop and maintain strong, multi-level trusted advisor relationships with executive stakeholders to ensure strategic alignment and ongoing customer satisfaction.
- Conduct regular health checks, Quarterly Business Reviews, and Strategic Business Reviews to proactively assess customer health, satisfaction, adoption, and retention, with a focus on churn prevention.
- Act as the 'Voice of the Customer' for internal teams (Product, Engineering, Sales) by providing feedback on platform optimization, addressing product gaps, and resolving escalations.
- Maintain a deep understanding of the Navan product and integrated Premier value proposition to speak with customers about the most relevant features and functionality.
- Work closely with Product and Engineering on identification/tracking of enhancement requests.
BASIC QUALIFICATIONS:
- 7+ years of experience in Customer Success Management or Account Management, with a focus on client happiness and retention.
- Proven experience managing complex, multi-stakeholder migration or implementation projects, in the Corporate Travel Management industry, preferably with Law firm or other professional service client industry experience.
- Exceptional project management, organizational, and strategic problem-solving skills to navigate complex change management during migrations.
- High EQ and strong communication skills with the ability to manage change resistance and gain executive buy-in across customer program administrators and stakeholders.
- Drive for results, client-focused mindset, and high attention to detail.
- Bachelor's degree preferred or similar professional experience.
See all Customer Success Jobs at Navan
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Get Access To All JobsTips for Finding Customer Success Jobs at Navan
Frame your CS credentials around SaaS metrics
Before applying, document your experience in platform adoption, NPS improvement, or churn reduction. Navan's Customer Success roles center on enterprise software outcomes, so quantified SaaS results in your resume signal direct fit to their hiring team.
Target roles with enterprise or mid-market scope
Navan's sponsorship history skews toward customer-facing roles tied to complex accounts. Applying to mid-market or enterprise-focused Customer Success positions increases the likelihood your role meets the specialty occupation threshold USCIS requires for H-1B approval.
Use Migrate Mate to filter Navan's open roles
Navan posts Customer Success openings across multiple locations and seniority levels. Use Migrate Mate to filter specifically for Navan roles that align with your visa type so you're not manually sifting through listings that won't lead to sponsorship.
Clarify visa type eligibility before your final interview
Navan sponsors several visa categories including E-3 and TN alongside H-1B. If you're Australian or Canadian, raising your visa category early can accelerate the hiring process since these visas don't require lottery selection and have no annual cap constraints.
Understand how OPT timing affects your start date
If you're on F-1 OPT, confirm your remaining authorization window aligns with Navan's onboarding timeline. USCIS requires STEM OPT extension applications to be filed at least 90 days before your current OPT expires, so don't leave this until after you receive an offer.
Prepare for the LCA wage requirement conversation
Your employer must file a Labor Condition Application with the DOL before your H-1B petition. For Customer Success roles in tech, the prevailing wage is tied to your job title and work location, so verify the DOL wage level matches the compensation range Navan quotes.
Frequently Asked Questions
Does Navan sponsor H-1B visas for Customer Success?
Yes, Navan sponsors H-1B visas for Customer Success roles. Their sponsorship activity covers both initial H-1B petitions and transfers for candidates already in H-1B status. Because H-1B sponsorship for Customer Success depends on the role meeting USCIS specialty occupation standards, positions with a defined degree requirement in a relevant field are the strongest candidates for approval.
Which visa types does Navan commonly sponsor for Customer Success roles?
Navan sponsors a range of visa categories for Customer Success positions, including H-1B, H-1B1 visa, E-3 visa, TN visa, F-1 OPT, F-1 CPT, and employment-based Green Cards through EB-2 and EB-3 pathways. Australian and Canadian candidates are well-positioned because E-3 visa and TN visas don't involve a lottery, making the path from offer to work authorization faster and more predictable.
What qualifications does Navan expect for sponsored Customer Success roles?
Navan's Customer Success roles typically require a bachelor's degree in business, communications, or a related field, combined with experience in SaaS customer management. Enterprise-facing positions often expect familiarity with CRM platforms and measurable account outcomes like retention or expansion revenue. Roles with a clearly defined degree requirement are more likely to qualify for H-1B sponsorship under USCIS specialty occupation rules.
How do I apply for Customer Success jobs at Navan?
You can browse and apply for Customer Success roles at Navan directly through their careers page or by using Migrate Mate, which lets you filter specifically for Navan positions that align with your visa type. When applying, tailor your resume to Navan's enterprise software environment and be ready to discuss your visa status early in the recruiter screen so sponsorship timelines can be factored into the hiring process.
How do I plan my timeline if Navan sponsors my H-1B for a Customer Success role?
If you're not already in H-1B status, the standard cap-subject H-1B process means your petition would be filed in April for an October 1 start date. If you're transferring from another employer's H-1B, Navan can file a portability petition and you can begin working once USCIS issues a receipt notice. For F-1 OPT candidates, confirm your authorization window covers the full ramp-up period before your H-1B start date.