Customer Success Jobs at Navan with Visa Sponsorship
Navan hires for Customer Success roles across onboarding, account management, and enterprise support, and has a track record of sponsoring work visas for this function. If you're an international candidate targeting a Customer Success position in the travel and expense tech space, Navan is worth pursuing.
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Get Access To All JobsINTRODUCTION
The Partners Customer Success Manager (CSM) for LATAM is the primary execution and coordination layer ensuring successful onboarding, operational delivery, and long-term success for customers within our regional partner ecosystem. You will serve as the critical bridge across Navan’s Global Launch and CSM teams, external Partner Account Managers, and Product/Engineering to align delivery plans and advocate for regional requirements. By navigating complex interactions with partner technical teams and customer stakeholders in Travel, Finance, and HR, you ensure partner-led engagements are consistent, efficient, and drive maximum value realization.
ROLE AND RESPONSIBILITIES
- Coordinate the end-to-end onboarding journey for LATAM partner-supported customers, aligning Navan Launch Managers and partner implementation teams on scope, ownership, and risk mitigation.
- Partner with Global Enterprise CSMs to monitor account health, lead operational check-ins, and ensure partner delivery execution aligns with long-term customer success plans.
- Serve as the primary Navan operational point of contact for LATAM partners, streamlining communication flows and providing structured feedback to Partnership Managers to optimize performance.
- Act as the "voice of the region" by consolidating feedback on LATAM-specific workflows and compliance needs to influence Navan’s Product and Engineering roadmaps.
- Refine partner-led implementation playbooks and standardized processes to increase operational efficiency and ensure a friction-free customer experience globally.
- Further Navan’s growth by bridging the gap between internal teams and regional partners, enabling scalable expansion in LATAM while maintaining the world-class delivery standards that drive global retention.
BASIC QUALIFICATIONS
- 5+ years of experience in Enterprise Customer Success, Implementation, or Partner Delivery roles
- Experience in the corporate travel industry is a must
- Excellent communication skills in English, Spanish and Portuguese
- Experience working in multi-party environments involving external partners or vendors
- Strong project management skills with the ability to manage complex onboarding cycles
- Proven ability to navigate executive stakeholders and cross-functional teams
- Strong analytical and structured problem-solving capabilities
- Comfortable working across time zones in a global organization
INTRODUCTION
The Partners Customer Success Manager (CSM) for LATAM is the primary execution and coordination layer ensuring successful onboarding, operational delivery, and long-term success for customers within our regional partner ecosystem. You will serve as the critical bridge across Navan’s Global Launch and CSM teams, external Partner Account Managers, and Product/Engineering to align delivery plans and advocate for regional requirements. By navigating complex interactions with partner technical teams and customer stakeholders in Travel, Finance, and HR, you ensure partner-led engagements are consistent, efficient, and drive maximum value realization.
ROLE AND RESPONSIBILITIES
- Coordinate the end-to-end onboarding journey for LATAM partner-supported customers, aligning Navan Launch Managers and partner implementation teams on scope, ownership, and risk mitigation.
- Partner with Global Enterprise CSMs to monitor account health, lead operational check-ins, and ensure partner delivery execution aligns with long-term customer success plans.
- Serve as the primary Navan operational point of contact for LATAM partners, streamlining communication flows and providing structured feedback to Partnership Managers to optimize performance.
- Act as the "voice of the region" by consolidating feedback on LATAM-specific workflows and compliance needs to influence Navan’s Product and Engineering roadmaps.
- Refine partner-led implementation playbooks and standardized processes to increase operational efficiency and ensure a friction-free customer experience globally.
- Further Navan’s growth by bridging the gap between internal teams and regional partners, enabling scalable expansion in LATAM while maintaining the world-class delivery standards that drive global retention.
BASIC QUALIFICATIONS
- 5+ years of experience in Enterprise Customer Success, Implementation, or Partner Delivery roles
- Experience in the corporate travel industry is a must
- Excellent communication skills in English, Spanish and Portuguese
- Experience working in multi-party environments involving external partners or vendors
- Strong project management skills with the ability to manage complex onboarding cycles
- Proven ability to navigate executive stakeholders and cross-functional teams
- Strong analytical and structured problem-solving capabilities
- Comfortable working across time zones in a global organization
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Get Access To All JobsTips for Finding Customer Success Jobs at Navan Jobs
Frame your CS credentials around SaaS metrics
Before applying, document your experience in platform adoption, NPS improvement, or churn reduction. Navan's Customer Success roles center on enterprise software outcomes, so quantified SaaS results in your resume signal direct fit to their hiring team.
Target roles with enterprise or mid-market scope
Navan's sponsorship history skews toward customer-facing roles tied to complex accounts. Applying to mid-market or enterprise-focused Customer Success positions increases the likelihood your role meets the specialty occupation threshold USCIS requires for H-1B approval.
Use Migrate Mate to filter Navan's open roles
Navan posts Customer Success openings across multiple locations and seniority levels. Use Migrate Mate to filter specifically for Navan roles that align with your visa type so you're not manually sifting through listings that won't lead to sponsorship.
Clarify visa type eligibility before your final interview
Navan sponsors several visa categories including E-3 and TN alongside H-1B. If you're Australian or Canadian, raising your visa category early can accelerate the hiring process since these visas don't require lottery selection and have no annual cap constraints.
Understand how OPT timing affects your start date
If you're on F-1 OPT, confirm your remaining authorization window aligns with Navan's onboarding timeline. USCIS requires STEM OPT extension applications to be filed at least 90 days before your current OPT expires, so don't leave this until after you receive an offer.
Prepare for the LCA wage requirement conversation
Your employer must file a Labor Condition Application with the DOL before your H-1B petition. For Customer Success roles in tech, the prevailing wage is tied to your job title and work location, so verify the DOL wage level matches the compensation range Navan quotes.
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Find Customer Success at Navan JobsFrequently Asked Questions
Does Navan sponsor H-1B visas for Customer Success?
Yes, Navan sponsors H-1B visas for Customer Success roles. Their sponsorship activity covers both initial H-1B petitions and transfers for candidates already in H-1B status. Because H-1B sponsorship for Customer Success depends on the role meeting USCIS specialty occupation standards, positions with a defined degree requirement in a relevant field are the strongest candidates for approval.
Which visa types does Navan commonly sponsor for Customer Success roles?
Navan sponsors a range of visa categories for Customer Success positions, including H-1B, H-1B1, E-3, TN, F-1 OPT, F-1 CPT, and employment-based Green Cards through EB-2 and EB-3 pathways. Australian and Canadian candidates are well-positioned because E-3 and TN visas don't involve a lottery, making the path from offer to work authorization faster and more predictable.
What qualifications does Navan expect for sponsored Customer Success roles?
Navan's Customer Success roles typically require a bachelor's degree in business, communications, or a related field, combined with experience in SaaS customer management. Enterprise-facing positions often expect familiarity with CRM platforms and measurable account outcomes like retention or expansion revenue. Roles with a clearly defined degree requirement are more likely to qualify for H-1B sponsorship under USCIS specialty occupation rules.
How do I apply for Customer Success jobs at Navan?
You can browse and apply for Customer Success roles at Navan directly through their careers page or by using Migrate Mate, which lets you filter specifically for Navan positions that align with your visa type. When applying, tailor your resume to Navan's enterprise software environment and be ready to discuss your visa status early in the recruiter screen so sponsorship timelines can be factored into the hiring process.
How do I plan my timeline if Navan sponsors my H-1B for a Customer Success role?
If you're not already in H-1B status, the standard cap-subject H-1B process means your petition would be filed in April for an October 1 start date. If you're transferring from another employer's H-1B, Navan can file a portability petition and you can begin working once USCIS issues a receipt notice. For F-1 OPT candidates, confirm your authorization window covers the full ramp-up period before your H-1B start date.
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