Customer Success Manager Jobs at Navan with Visa Sponsorship
Navan's Customer Success Manager roles sit at the intersection of enterprise SaaS and travel and expense management, requiring strong client-facing skills and platform fluency. Navan has a consistent track record of sponsoring work visas for this function, supporting candidates across multiple visa categories throughout the hiring process.
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Get Access To All JobsINTRODUCTION
The Partners Customer Success Manager (CSM) for LATAM is the primary execution and coordination layer ensuring successful onboarding, operational delivery, and long-term success for customers within our regional partner ecosystem. You will serve as the critical bridge across Navan’s Global Launch and CSM teams, external Partner Account Managers, and Product/Engineering to align delivery plans and advocate for regional requirements. By navigating complex interactions with partner technical teams and customer stakeholders in Travel, Finance, and HR, you ensure partner-led engagements are consistent, efficient, and drive maximum value realization.
ROLE AND RESPONSIBILITIES
- Coordinate the end-to-end onboarding journey for LATAM partner-supported customers, aligning Navan Launch Managers and partner implementation teams on scope, ownership, and risk mitigation.
- Partner with Global Enterprise CSMs to monitor account health, lead operational check-ins, and ensure partner delivery execution aligns with long-term customer success plans.
- Serve as the primary Navan operational point of contact for LATAM partners, streamlining communication flows and providing structured feedback to Partnership Managers to optimize performance.
- Act as the "voice of the region" by consolidating feedback on LATAM-specific workflows and compliance needs to influence Navan’s Product and Engineering roadmaps.
- Refine partner-led implementation playbooks and standardized processes to increase operational efficiency and ensure a friction-free customer experience globally.
- Further Navan’s growth by bridging the gap between internal teams and regional partners, enabling scalable expansion in LATAM while maintaining the world-class delivery standards that drive global retention.
BASIC QUALIFICATIONS
- 5+ years of experience in Enterprise Customer Success, Implementation, or Partner Delivery roles
- Experience in the corporate travel industry is a must
- Excellent communication skills in English, Spanish and Portuguese
- Experience working in multi-party environments involving external partners or vendors
- Strong project management skills with the ability to manage complex onboarding cycles
- Proven ability to navigate executive stakeholders and cross-functional teams
- Strong analytical and structured problem-solving capabilities
- Comfortable working across time zones in a global organization
INTRODUCTION
The Partners Customer Success Manager (CSM) for LATAM is the primary execution and coordination layer ensuring successful onboarding, operational delivery, and long-term success for customers within our regional partner ecosystem. You will serve as the critical bridge across Navan’s Global Launch and CSM teams, external Partner Account Managers, and Product/Engineering to align delivery plans and advocate for regional requirements. By navigating complex interactions with partner technical teams and customer stakeholders in Travel, Finance, and HR, you ensure partner-led engagements are consistent, efficient, and drive maximum value realization.
ROLE AND RESPONSIBILITIES
- Coordinate the end-to-end onboarding journey for LATAM partner-supported customers, aligning Navan Launch Managers and partner implementation teams on scope, ownership, and risk mitigation.
- Partner with Global Enterprise CSMs to monitor account health, lead operational check-ins, and ensure partner delivery execution aligns with long-term customer success plans.
- Serve as the primary Navan operational point of contact for LATAM partners, streamlining communication flows and providing structured feedback to Partnership Managers to optimize performance.
- Act as the "voice of the region" by consolidating feedback on LATAM-specific workflows and compliance needs to influence Navan’s Product and Engineering roadmaps.
- Refine partner-led implementation playbooks and standardized processes to increase operational efficiency and ensure a friction-free customer experience globally.
- Further Navan’s growth by bridging the gap between internal teams and regional partners, enabling scalable expansion in LATAM while maintaining the world-class delivery standards that drive global retention.
BASIC QUALIFICATIONS
- 5+ years of experience in Enterprise Customer Success, Implementation, or Partner Delivery roles
- Experience in the corporate travel industry is a must
- Excellent communication skills in English, Spanish and Portuguese
- Experience working in multi-party environments involving external partners or vendors
- Strong project management skills with the ability to manage complex onboarding cycles
- Proven ability to navigate executive stakeholders and cross-functional teams
- Strong analytical and structured problem-solving capabilities
- Comfortable working across time zones in a global organization
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Get Access To All JobsTips for Finding Customer Success Manager Jobs at Navan Jobs
Tailor your resume to Navan's CSM profile
Navan's CSM roles emphasize onboarding enterprise clients onto T&E software and driving product adoption. Highlight measurable outcomes from SaaS implementations, renewal cycles, or upsell motions rather than general account management experience.
Clarify your visa category before applying
Navan sponsors several visa types for this role. Know which category applies to your situation before your first recruiter call. Arriving prepared avoids delays and signals you understand the sponsorship process, which matters to hiring teams fielding multiple visa-dependent candidates.
Research Navan's LCA filings through DOL disclosures
The Department of Labor's OFLC disclosure data shows the job titles, locations, and prevailing wages Navan has certified for sponsored roles. Filter by occupation to see which office locations have supported Customer Success Manager positions, then target your applications accordingly.
Negotiate your start date around H-1B cap timing
If you need H-1B cap sponsorship, USCIS opens registration each March for an October 1 start date. Build that timeline into your offer conversation early. Navan can file for change of status if you're already in the U.S. on a qualifying visa like F-1 OPT.
Use Migrate Mate to filter Navan's open CSM roles by visa type
Searching broadly misses roles where Navan has an active sponsorship track record. Use Migrate Mate to filter Customer Success Manager openings at Navan by your specific visa category so you're applying to positions the company is already set up to support.
Get your educational credentials evaluated before interviews
For H-1B or E-3 sponsorship, your degree must align with a specialty occupation. If your credential is from outside the U.S., obtain a credential evaluation from a NACES-approved service before the offer stage so Navan's immigration counsel can confirm eligibility without delays.
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Find Customer Success Manager at Navan JobsFrequently Asked Questions
Does Navan sponsor H-1B visas for Customer Success Managers?
Yes, Navan sponsors H-1B visas for Customer Success Manager roles. The H-1B is the most common work visa category for SaaS companies hiring international talent. Because Customer Success Manager positions typically require a bachelor's degree in a relevant field, they generally qualify as specialty occupations under USCIS standards. If you're on F-1 OPT, Navan can file an H-1B petition to extend your authorization.
How do I apply for Customer Success Manager jobs at Navan?
Apply directly through Navan's careers page or use Migrate Mate to browse and filter their open Customer Success Manager positions by visa category. When applying, tailor your materials to reflect experience with enterprise SaaS onboarding or client success in travel and expense platforms. Mention your visa status and work authorization clearly in your application or early in the recruiter screening call.
Which visa types does Navan commonly sponsor for Customer Success Manager roles?
Navan has sponsored H-1B, H-1B1, E-3, TN, F-1 OPT, and F-1 CPT visas for roles in this function, as well as employment-based Green Card categories including EB-2 and EB-3. Australian and Canadian nationals may qualify under E-3 or TN respectively, which avoid the H-1B lottery. The right category depends on your nationality, degree, and current status.
What qualifications does Navan expect for a Customer Success Manager role?
Navan typically looks for experience managing enterprise or mid-market SaaS accounts, with a track record of driving product adoption and reducing churn. Familiarity with travel management, expense software, or fintech platforms is a practical advantage. A bachelor's degree in business, communications, or a technical field is generally expected and also necessary to support visa sponsorship under specialty occupation requirements.
How do I think about the hiring and visa timeline for a Navan CSM role?
Navan's hiring process for Customer Success Manager positions typically includes a recruiter screen, panel interviews, and a case study or role-play exercise. If you need H-1B sponsorship and are currently on OPT, timing your application so an offer lands before your OPT expires is critical. USCIS cap-subject H-1B petitions have an April 1 filing window, so an offer finalized by March allows the earliest possible filing date.
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