Customer Success Manager Jobs at Navan with Visa Sponsorship
Customer Success Manager jobs at Navan sit at the intersection of enterprise SaaS and travel and expense management, requiring strong client-facing skills and platform fluency. Navan has a consistent track record of sponsoring work visas for this function, supporting candidates across multiple visa categories throughout the hiring process.
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Get Access To All JobsINTRODUCTION
As a Client Success Manager, you will be a strategic partner and trusted advisor to key clients. Your primary mission is to ensure their success, drive satisfaction, and maximize value throughout their lifecycle with Navan. A critical component of this role involves leading the strategic and technical migration of clients from legacy R&M technology to the Navan platform, ensuring a seamless and high-touch transition. You will develop strong relationships with key program stakeholders, acting as the 'voice of the customer' to prioritize adoption, retention, and long-term partnership over commercial focus.
ROLE AND RESPONSIBILITIES:
- Serve as the overall owner of the client relationship and the success of the customer's migration journey and subsequent post-sales activities.
- Drive complex, multi-stakeholder client migrations from legacy R&M technology onto the Navan platform, managing the project from initial scoping to go-live and hypercare.
- Drive product adoption, retention, and compliance by providing consultative advice and customer enablement (training for end-users and administrators).
- Develop and maintain strong, multi-level trusted advisor relationships with executive stakeholders to ensure strategic alignment and ongoing customer satisfaction.
- Conduct regular health checks, Quarterly Business Reviews, and Strategic Business Reviews to proactively assess customer health, satisfaction, adoption, and retention, with a focus on churn prevention.
- Act as the 'Voice of the Customer' for internal teams (Product, Engineering, Sales) by providing feedback on platform optimization, addressing product gaps, and resolving escalations.
- Maintain a deep understanding of the Navan product and integrated Premier value proposition to speak with customers about the most relevant features and functionality.
- Work closely with Product and Engineering on identification/tracking of enhancement requests.
BASIC QUALIFICATIONS:
- 7+ years of experience in Customer Success Management or Account Management, with a focus on client happiness and retention.
- Proven experience managing complex, multi-stakeholder migration or implementation projects, in the Corporate Travel Management industry, preferably with Law firm or other professional service client industry experience.
- Exceptional project management, organizational, and strategic problem-solving skills to navigate complex change management during migrations.
- High EQ and strong communication skills with the ability to manage change resistance and gain executive buy-in across customer program administrators and stakeholders.
- Drive for results, client-focused mindset, and high attention to detail.
- Bachelor's degree preferred or similar professional experience.
INTRODUCTION
As a Client Success Manager, you will be a strategic partner and trusted advisor to key clients. Your primary mission is to ensure their success, drive satisfaction, and maximize value throughout their lifecycle with Navan. A critical component of this role involves leading the strategic and technical migration of clients from legacy R&M technology to the Navan platform, ensuring a seamless and high-touch transition. You will develop strong relationships with key program stakeholders, acting as the 'voice of the customer' to prioritize adoption, retention, and long-term partnership over commercial focus.
ROLE AND RESPONSIBILITIES:
- Serve as the overall owner of the client relationship and the success of the customer's migration journey and subsequent post-sales activities.
- Drive complex, multi-stakeholder client migrations from legacy R&M technology onto the Navan platform, managing the project from initial scoping to go-live and hypercare.
- Drive product adoption, retention, and compliance by providing consultative advice and customer enablement (training for end-users and administrators).
- Develop and maintain strong, multi-level trusted advisor relationships with executive stakeholders to ensure strategic alignment and ongoing customer satisfaction.
- Conduct regular health checks, Quarterly Business Reviews, and Strategic Business Reviews to proactively assess customer health, satisfaction, adoption, and retention, with a focus on churn prevention.
- Act as the 'Voice of the Customer' for internal teams (Product, Engineering, Sales) by providing feedback on platform optimization, addressing product gaps, and resolving escalations.
- Maintain a deep understanding of the Navan product and integrated Premier value proposition to speak with customers about the most relevant features and functionality.
- Work closely with Product and Engineering on identification/tracking of enhancement requests.
BASIC QUALIFICATIONS:
- 7+ years of experience in Customer Success Management or Account Management, with a focus on client happiness and retention.
- Proven experience managing complex, multi-stakeholder migration or implementation projects, in the Corporate Travel Management industry, preferably with Law firm or other professional service client industry experience.
- Exceptional project management, organizational, and strategic problem-solving skills to navigate complex change management during migrations.
- High EQ and strong communication skills with the ability to manage change resistance and gain executive buy-in across customer program administrators and stakeholders.
- Drive for results, client-focused mindset, and high attention to detail.
- Bachelor's degree preferred or similar professional experience.
See all Customer Success Manager Jobs at Navan
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Get Access To All JobsTips for Finding Customer Success Manager Jobs at Navan
Tailor your resume to Navan's CSM profile
Navan's CSM roles emphasize onboarding enterprise clients onto T&E software and driving product adoption. Highlight measurable outcomes from SaaS implementations, renewal cycles, or upsell motions rather than general account management experience.
Clarify your visa category before applying
Navan sponsors several visa types for this role. Know which category applies to your situation before your first recruiter call. Arriving prepared avoids delays and signals you understand the sponsorship process, which matters to hiring teams fielding multiple visa-dependent candidates.
Research Navan's LCA filings through DOL disclosures
The Department of Labor's OFLC disclosure data shows the job titles, locations, and prevailing wages Navan has certified for sponsored roles. Filter by occupation to see which office locations have supported Customer Success Manager positions, then target your applications accordingly.
Negotiate your start date around H-1B cap timing
If you need H-1B cap sponsorship, USCIS opens registration each March for an October 1 start date. Build that timeline into your offer conversation early. Navan can file for change of status if you're already in the U.S. on a qualifying visa like F-1 OPT.
Use Migrate Mate to filter Navan's open CSM roles by visa type
Searching broadly misses roles where Navan has an active sponsorship track record. Use Migrate Mate to filter Customer Success Manager openings at Navan by your specific visa category so you're applying to positions the company is already set up to support.
Get your educational credentials evaluated before interviews
For H-1B or E-3 sponsorship, your degree must align with a specialty occupation. If your credential is from outside the U.S., obtain a credential evaluation from a NACES-approved service before the offer stage so Navan's immigration counsel can confirm eligibility without delays.
Frequently Asked Questions
Does Navan sponsor H-1B visas for Customer Success Managers?
Yes, Navan sponsors H-1B visas for Customer Success Manager roles. The H-1B is the most common work visa category for SaaS companies hiring international talent. Because Customer Success Manager positions typically require a bachelor's degree in a relevant field, they generally qualify as specialty occupations under USCIS standards. If you're on F-1 OPT, Navan can file an H-1B visa petition to extend your authorization.
How do I apply for Customer Success Manager jobs at Navan?
Apply directly through Navan's careers page or use Migrate Mate to browse and filter their open Customer Success Manager positions by visa category. When applying, tailor your materials to reflect experience with enterprise SaaS onboarding or client success in travel and expense platforms. Mention your visa status and work authorization clearly in your application or early in the recruiter screening call.
Which visa types does Navan commonly sponsor for Customer Success Manager roles?
Navan has sponsored H-1B, H-1B1 visa, E-3 visa, TN visa, F-1 OPT, and F-1 CPT visas for roles in this function, as well as employment-based Green Card categories including EB-2 and EB-3. Australian and Canadian nationals may qualify under E-3 visa or TN visa respectively, which avoid the H-1B lottery. The right category depends on your nationality, degree, and current status.
What qualifications does Navan expect for a Customer Success Manager role?
Navan typically looks for experience managing enterprise or mid-market SaaS accounts, with a track record of driving product adoption and reducing churn. Familiarity with travel management, expense software, or fintech platforms is a practical advantage. A bachelor's degree in business, communications, or a technical field is generally expected and also necessary to support visa sponsorship under specialty occupation requirements.
How do I think about the hiring and visa timeline for a Navan CSM role?
Navan's hiring process for Customer Success Manager positions typically includes a recruiter screen, panel interviews, and a case study or role-play exercise. If you need H-1B sponsorship and are currently on OPT, timing your application so an offer lands before your OPT expires is critical. USCIS cap-subject H-1B petitions have an April 1 filing window, so an offer finalized by March allows the earliest possible filing date.