Customer Success Manager Jobs at Navan with Visa Sponsorship
Customer Success Manager jobs at Navan sit at the intersection of enterprise SaaS and travel and expense management, requiring strong client-facing skills and platform fluency. Navan has a consistent track record of sponsoring work visas for this function, supporting candidates across multiple visa categories throughout the hiring process.
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Get Access To All JobsINTRODUCTION
As the People Success Partner (PSP) for GTM, you will serve as a strategic ally to our global Revenue organization. Partnering directly with GTM teams, you will act as a trusted advisor and executive coach to senior leadership up to SVP level, driving organizational excellence, scaling global people programs, and navigating international compliance while fostering a high-performance culture.
ROLE AND RESPONSIBILITIES
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Strategic GTM Partnership: Act as the primary People partner for our GTM organizations. Align talent strategies with revenue goals, productivity metrics, and headcount planning.
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Executive Coaching & Advisory: Serve as a trusted advisor to VP-level leadership and GTM directors, providing high-touch coaching on leadership effectiveness, organizational design, and team dynamics.
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Global People Programs: Design, implement, and scale tailored People programs across GTM, including performance management, continuous feedback loops, and global compensation/incentive alignments.
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Career Pathing & Talent Development: Build and roll out clear, motivating career pathing and competency frameworks specifically tailored for GTM professionals to improve retention and internal mobility.
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Change Management: Lead and manage organizational design changes, territory restructures, and strategic shifts within the GTM organization, minimizing disruption and driving strong employee alignment.
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HR Excellence & Compliance: Partner with Legal and local HR teams to navigate complex, multi-regional employment laws, employee relations issues, and compliance mandates across a global GTM footprint.
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Data-Driven Insights: Use People data and revenue-related metrics to identify talent trends, proactively address turnover, and optimize team engagement.
BASIC QUALIFICATIONS
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Experience: 3-5+ years of progressive HR/People Business Partner experience supporting high-velocity, global GTM organizations (specifically AEs) in tech/SaaS.
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Executive Presence: Proven ability to influence, challenge, and effectively coach SVP and VP-level executives.
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Program & Change Management: Deep expertise designing end-to-end People programs and leading complex organizational transformations.
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Analytical Rigor: Data-minded approach to leverage talent/revenue metrics and optimize team engagement and retention.
COMPENSATION
The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity. For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
- Pay Range: $78,300 USD - $174,000 USD
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
- Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated. Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.
INTRODUCTION
As the People Success Partner (PSP) for GTM, you will serve as a strategic ally to our global Revenue organization. Partnering directly with GTM teams, you will act as a trusted advisor and executive coach to senior leadership up to SVP level, driving organizational excellence, scaling global people programs, and navigating international compliance while fostering a high-performance culture.
ROLE AND RESPONSIBILITIES
-
Strategic GTM Partnership: Act as the primary People partner for our GTM organizations. Align talent strategies with revenue goals, productivity metrics, and headcount planning.
-
Executive Coaching & Advisory: Serve as a trusted advisor to VP-level leadership and GTM directors, providing high-touch coaching on leadership effectiveness, organizational design, and team dynamics.
-
Global People Programs: Design, implement, and scale tailored People programs across GTM, including performance management, continuous feedback loops, and global compensation/incentive alignments.
-
Career Pathing & Talent Development: Build and roll out clear, motivating career pathing and competency frameworks specifically tailored for GTM professionals to improve retention and internal mobility.
-
Change Management: Lead and manage organizational design changes, territory restructures, and strategic shifts within the GTM organization, minimizing disruption and driving strong employee alignment.
-
HR Excellence & Compliance: Partner with Legal and local HR teams to navigate complex, multi-regional employment laws, employee relations issues, and compliance mandates across a global GTM footprint.
-
Data-Driven Insights: Use People data and revenue-related metrics to identify talent trends, proactively address turnover, and optimize team engagement.
BASIC QUALIFICATIONS
-
Experience: 3-5+ years of progressive HR/People Business Partner experience supporting high-velocity, global GTM organizations (specifically AEs) in tech/SaaS.
-
Executive Presence: Proven ability to influence, challenge, and effectively coach SVP and VP-level executives.
-
Program & Change Management: Deep expertise designing end-to-end People programs and leading complex organizational transformations.
-
Analytical Rigor: Data-minded approach to leverage talent/revenue metrics and optimize team engagement and retention.
COMPENSATION
The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity. For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
- Pay Range: $78,300 USD - $174,000 USD
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
- Your rights: If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email here. Your decision to do so will not affect how your candidacy is evaluated. Please refer to our Candidate Privacy Notice for more information about our processing of personal data, and your rights.
See all Customer Success Manager Jobs at Navan
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Manager Jobs at Navan.
Get Access To All JobsTips for Finding Customer Success Manager Jobs at Navan
Tailor your resume to Navan's CSM profile
Navan's CSM roles emphasize onboarding enterprise clients onto T&E software and driving product adoption. Highlight measurable outcomes from SaaS implementations, renewal cycles, or upsell motions rather than general account management experience.
Clarify your visa category before applying
Navan sponsors several visa types for this role. Know which category applies to your situation before your first recruiter call. Arriving prepared avoids delays and signals you understand the sponsorship process, which matters to hiring teams fielding multiple visa-dependent candidates.
Research Navan's LCA filings through DOL disclosures
The Department of Labor's OFLC disclosure data shows the job titles, locations, and prevailing wages Navan has certified for sponsored roles. Filter by occupation to see which office locations have supported Customer Success Manager positions, then target your applications accordingly.
Negotiate your start date around H-1B cap timing
If you need H-1B cap sponsorship, USCIS opens registration each March for an October 1 start date. Build that timeline into your offer conversation early. Navan can file for change of status if you're already in the U.S. on a qualifying visa like F-1 OPT.
Use Migrate Mate to filter Navan's open CSM roles by visa type
Searching broadly misses roles where Navan has an active sponsorship track record. Use Migrate Mate to filter Customer Success Manager openings at Navan by your specific visa category so you're applying to positions the company is already set up to support.
Get your educational credentials evaluated before interviews
For H-1B or E-3 sponsorship, your degree must align with a specialty occupation. If your credential is from outside the U.S., obtain a credential evaluation from a NACES-approved service before the offer stage so Navan's immigration counsel can confirm eligibility without delays.
Frequently Asked Questions
Does Navan sponsor H-1B visas for Customer Success Managers?
Yes, Navan sponsors H-1B visas for Customer Success Manager roles. The H-1B is the most common work visa category for SaaS companies hiring international talent. Because Customer Success Manager positions typically require a bachelor's degree in a relevant field, they generally qualify as specialty occupations under USCIS standards. If you're on F-1 OPT, Navan can file an H-1B visa petition to extend your authorization.
How do I apply for Customer Success Manager jobs at Navan?
Apply directly through Navan's careers page or use Migrate Mate to browse and filter their open Customer Success Manager positions by visa category. When applying, tailor your materials to reflect experience with enterprise SaaS onboarding or client success in travel and expense platforms. Mention your visa status and work authorization clearly in your application or early in the recruiter screening call.
Which visa types does Navan commonly sponsor for Customer Success Manager roles?
Navan has sponsored H-1B, H-1B1 visa, E-3 visa, TN visa, F-1 OPT, and F-1 CPT visas for roles in this function, as well as employment-based Green Card categories including EB-2 and EB-3. Australian and Canadian nationals may qualify under E-3 visa or TN visa respectively, which avoid the H-1B lottery. The right category depends on your nationality, degree, and current status.
What qualifications does Navan expect for a Customer Success Manager role?
Navan typically looks for experience managing enterprise or mid-market SaaS accounts, with a track record of driving product adoption and reducing churn. Familiarity with travel management, expense software, or fintech platforms is a practical advantage. A bachelor's degree in business, communications, or a technical field is generally expected and also necessary to support visa sponsorship under specialty occupation requirements.
How do I think about the hiring and visa timeline for a Navan CSM role?
Navan's hiring process for Customer Success Manager positions typically includes a recruiter screen, panel interviews, and a case study or role-play exercise. If you need H-1B sponsorship and are currently on OPT, timing your application so an offer lands before your OPT expires is critical. USCIS cap-subject H-1B petitions have an April 1 filing window, so an offer finalized by March allows the earliest possible filing date.