Customer Success Manager Jobs at Intuit with Visa Sponsorship
Customer Success Manager jobs at Intuit support products like TurboTax, QuickBooks, and Mailchimp across enterprise and SMB segments. The company has a well-established immigration program and actively sponsors work visas for this function, making it a realistic target for international candidates.
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The QuickBooks Money Customer Success team is focused on engaging, driving value and feature adoption to our highest-value Mid-Market customers throughout their Intuit QuickBooks journey.
Our team uses a consultative approach to guide customers through their lifecycle, surfacing ideas, innovations, integrations, and capabilities supporting our customers' business goals. We are looking for a Customer Success Manager interested in using creativity to solve problems, build long-term relationships, and help businesses use our innovative money solutions—including payment processing, lending, and cash flow management tools—to run and grow their business.
This role is a founding team member who will help in defining what this program looks like through the motions that we test and the conversations and needs that we uncover from our customers.
We share a commitment to delivering the best possible experiences to drive adoption, growth, and customer advocacy. Customer Success Managers are the trusted advisors for each of their customers. You will connect with key influencers and power users to evaluate the strength of our business relationship, dig for pain points, gather and document product feedback, and act as a product advocate.
We collaborate internally with Sales, Marketing, Product, Support, and other teams to provide a connected experience for our customers. You must be able to identify risks to customer satisfaction proactively and collaborate across product and operational lines to pursue solutions and advocate for our customers.
Responsibilities
- Manage customer relationships via a dedicated book of business model where you’re responsible for the overall success of your customers.
- Build and foster relationships with key decision makers and stakeholders across multiple customer teams.
- Engage customers in strategy conversations to derive maximum value from their investment in Intuit QuickBooks Money.
- Define what success means for your customers and produce detailed plans outlining a roadmap to achieve success and share in accountability of their success.
- Monitor customer health and create risk mitigation plans where needed.
- Resolve customer inquiries by aligning customers with the right resources.
- Develop and share best practices with team members to continually improve our processes' quality, effectiveness, and efficiency.
- Partner with different teams at Intuit to 'solve for the customer', including onboarding, up-sell, and product, etc.
- Along the way, you will get to know Intuit QuickBooks Money's software incredibly well and help your customers fully adopt the platform.
- Promote the growth of your install base by uncovering, scoping, and qualifying opportunities where customers can use more Intuit QuickBooks products and services to ensure customer retention and growth.
- Understand technical roadblocks and make recommendations on solution implementation and core integrations using Intuit QuickBooks Money to overcome them.
Qualifications
- 3+ years experience in a client-facing/account management role with at least 2 years of managing a dedicated book of business.
- Business savvy with consultative, problem solving, and issue resolution skills.
- Well-organized, with a high attention to detail and ability to prioritize and time manage for successful execution.
- Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations.
- Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations.
- It's easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation.
- Knowledge of financial technology, money movement, payment processing, or spend management technology or the aptitude to learn it quickly and independently is required.
- Excellent phone, written, and verbal communication skills. Familiar with presenting strategy verbally in person, over the phone, and in email.
- The ability to thrive in a fast-paced environment.
- Experience with B2B SaaS & financial software is a huge plus.
- Experience with Salesforce, Gainsight, or other CRM and Customer Success platforms.
- Experience managing a book of business for Mid-Market (MM) customers.
- Some travel required (up to 15%).
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
Bay Area California $130,500.00 - 177,000.00
Southern California $118,000.00 - 159,500.00
Colorado $112,000.00 - 151,000.00
Hawaii $117,500.00 - 159,000.00
Illinois $112,000.00 - 151,000.00
Massachusetts $117,500.00 - 159,000.00
Maryland $112,000.00 - 151,000.00
Minnesota $101,500.00 – 137,500.00
New Jersey $117,500.00 - 159,000.00
New York $124,500.00 - 168,500.00
Ohio $101,500.00 – 137,500.00
Vermont $112,000.00 - 151,000.00
Washington $117,500.00 - 159,000.00
Washington DC $112,000.00 - 151,000.00
Overview
The QuickBooks Money Customer Success team is focused on engaging, driving value and feature adoption to our highest-value Mid-Market customers throughout their Intuit QuickBooks journey.
Our team uses a consultative approach to guide customers through their lifecycle, surfacing ideas, innovations, integrations, and capabilities supporting our customers' business goals. We are looking for a Customer Success Manager interested in using creativity to solve problems, build long-term relationships, and help businesses use our innovative money solutions—including payment processing, lending, and cash flow management tools—to run and grow their business.
This role is a founding team member who will help in defining what this program looks like through the motions that we test and the conversations and needs that we uncover from our customers.
We share a commitment to delivering the best possible experiences to drive adoption, growth, and customer advocacy. Customer Success Managers are the trusted advisors for each of their customers. You will connect with key influencers and power users to evaluate the strength of our business relationship, dig for pain points, gather and document product feedback, and act as a product advocate.
We collaborate internally with Sales, Marketing, Product, Support, and other teams to provide a connected experience for our customers. You must be able to identify risks to customer satisfaction proactively and collaborate across product and operational lines to pursue solutions and advocate for our customers.
Responsibilities
- Manage customer relationships via a dedicated book of business model where you’re responsible for the overall success of your customers.
- Build and foster relationships with key decision makers and stakeholders across multiple customer teams.
- Engage customers in strategy conversations to derive maximum value from their investment in Intuit QuickBooks Money.
- Define what success means for your customers and produce detailed plans outlining a roadmap to achieve success and share in accountability of their success.
- Monitor customer health and create risk mitigation plans where needed.
- Resolve customer inquiries by aligning customers with the right resources.
- Develop and share best practices with team members to continually improve our processes' quality, effectiveness, and efficiency.
- Partner with different teams at Intuit to 'solve for the customer', including onboarding, up-sell, and product, etc.
- Along the way, you will get to know Intuit QuickBooks Money's software incredibly well and help your customers fully adopt the platform.
- Promote the growth of your install base by uncovering, scoping, and qualifying opportunities where customers can use more Intuit QuickBooks products and services to ensure customer retention and growth.
- Understand technical roadblocks and make recommendations on solution implementation and core integrations using Intuit QuickBooks Money to overcome them.
Qualifications
- 3+ years experience in a client-facing/account management role with at least 2 years of managing a dedicated book of business.
- Business savvy with consultative, problem solving, and issue resolution skills.
- Well-organized, with a high attention to detail and ability to prioritize and time manage for successful execution.
- Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations.
- Strong negotiation skills, comfortable navigating financial conversations, and dealing with cancellations.
- It's easy for you to build and maintain relationships, manage expectations, and identify issues that require escalation.
- Knowledge of financial technology, money movement, payment processing, or spend management technology or the aptitude to learn it quickly and independently is required.
- Excellent phone, written, and verbal communication skills. Familiar with presenting strategy verbally in person, over the phone, and in email.
- The ability to thrive in a fast-paced environment.
- Experience with B2B SaaS & financial software is a huge plus.
- Experience with Salesforce, Gainsight, or other CRM and Customer Success platforms.
- Experience managing a book of business for Mid-Market (MM) customers.
- Some travel required (up to 15%).
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
Bay Area California $130,500.00 - 177,000.00
Southern California $118,000.00 - 159,500.00
Colorado $112,000.00 - 151,000.00
Hawaii $117,500.00 - 159,000.00
Illinois $112,000.00 - 151,000.00
Massachusetts $117,500.00 - 159,000.00
Maryland $112,000.00 - 151,000.00
Minnesota $101,500.00 – 137,500.00
New Jersey $117,500.00 - 159,000.00
New York $124,500.00 - 168,500.00
Ohio $101,500.00 – 137,500.00
Vermont $112,000.00 - 151,000.00
Washington $117,500.00 - 159,000.00
Washington DC $112,000.00 - 151,000.00
See all Customer Success Manager Jobs at Intuit
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Get Access To All JobsTips for Finding Customer Success Manager Jobs at Intuit
Frame your CS experience around Intuit's product lines
Intuit recruits Customer Success Managers who can speak to specific product ecosystems. Tailor your resume to show experience supporting SaaS platforms, ideally in accounting, payroll, or small business software, rather than listing generic relationship management skills.
Clarify your visa category before applying
Intuit sponsors multiple visa types for this role. Know whether you need H-1B cap lottery timing, E-3 consular processing, or OPT STEM extension eligibility before your first recruiter call. Arriving prepared avoids delays once an offer is on the table.
Target roles aligned with Intuit's enterprise segment
Enterprise-facing Customer Success Manager roles at Intuit carry stronger specialty occupation arguments for H-1B purposes, since they typically require a degree in business, information systems, or a related field rather than a generalist background.
Time your application around H-1B cap filing windows
If you need a cap-subject H-1B, USCIS opens registrations in March for an October 1 start. Intuit must submit your registration before that window closes, so securing an offer by January or February gives HR enough runway to act.
Use Migrate Mate to filter open Customer Success Manager roles at Intuit by visa type
Not every open position at Intuit is posted with sponsorship details visible. Migrate Mate filters active listings by the visa categories Intuit sponsors, so you can focus your applications on roles that are genuinely open to international candidates.
Ask recruiting about LCA prevailing wage before negotiating
Intuit must file a Labor Condition Application with the DOL before your H-1B or E-3 petition is submitted. The LCA locks in your wage at or above the prevailing rate for your location, so understanding that floor early prevents surprises during offer negotiation.
Frequently Asked Questions
Does Intuit sponsor H-1B visas for Customer Success Managers?
Yes, Intuit sponsors H-1B visas for Customer Success Manager roles. Because this position typically requires a bachelor's degree in business, information systems, or a related field, it generally qualifies as a specialty occupation under USCIS criteria. Cap-subject candidates should plan for the March registration window and an October 1 start date, while cap-exempt candidates may be able to start sooner through an amended petition.
Which visa types does Intuit commonly sponsor for Customer Success Manager roles?
Intuit sponsors a broad range of visa categories for this function, including H-1B, E-3 visa (for Australian citizens), TN visa (for Canadian and Mexican nationals), F-1 OPT and CPT, J-1 visa, and Green Card pathways including EB-2 and EB-3. The right category depends on your nationality, current status, and timeline. Australian applicants in particular often find the E-3 visa path more predictable than H-1B, since it has no lottery.
How do I apply for Customer Success Manager jobs at Intuit?
Start by identifying open Customer Success Manager roles that explicitly support visa sponsorship. Intuit posts positions across multiple segments, including QuickBooks, TurboTax, and Mailchimp. Migrate Mate surfaces Intuit listings filtered by the visa types the company sponsors, which saves time compared to manually reviewing each job description. Once you identify a match, apply through Intuit's careers portal and flag your visa needs early in the recruiter screening call.
What qualifications does Intuit expect for Customer Success Manager candidates?
Intuit typically looks for a bachelor's degree in business, marketing, information systems, or a related field, combined with hands-on experience in SaaS customer success, account management, or implementation. Familiarity with CRM platforms and experience supporting SMB or enterprise clients is a strong differentiator. For H-1B purposes, the degree requirement matters because it anchors the specialty occupation classification that USCIS reviews.
How do I think about timing if I need visa sponsorship for a role at Intuit?
Timeline depends on your visa category. E-3 and TN holders can often start within weeks of an offer if consular processing goes smoothly. F-1 OPT candidates can begin on their existing work authorization while Intuit files an H-1B petition. Cap-subject H-1B applicants face the longest lead time, needing an offer confirmed by late January or early February so Intuit can submit a USCIS registration before the March lottery window closes.