Customer Success Jobs at Ryder System with Visa Sponsorship
Ryder System hires Customer Success professionals to manage client relationships across its logistics and fleet management operations. The company has an established track record of sponsoring work visas for this function, making it a realistic target if you're building a U.S. career in customer-facing roles within the consulting and professional services space.
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Get Access To All JobsJob Description:
Bachelor's degree is not required. We will consider candidates with industry experience in lieu of a degree.
Location: Onsite in Burlington, NC
Schedule: Mon-Fri, 8am-5pm
MOVE YOUR CAREER FORWARD WITH RYDER!
If you are up to the challenge, Apply Now to work for one of the largest and most respected names in Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World!
SUMMARY
The Customer Success Specialist is the key account liaison between the client and the ecommerce operations team. They are responsible for the growth, development and customer success of assigned startup or emerging ecommerce fulfillment accounts and execution of order fulfillment service offering. They manager will work with established and emerging client brands to understand their needs and ensure end-to-end fulfillment solution is meeting and exceeding those needs. This role works closely with the key customer contact, operations leadership, information technology, the application development team, the parcel solutions team and sales.
In addition to a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options and performance-based annual cost of living increases, we are proud to offer:
- Comprehensive training and the ability to continue your professional development
- Regional and local Ryder resources to help guide and support as we grow this offering.
- The stability and peace-of-mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide.
- Additional day of Paid Time Off for Military Veterans.
We are seeking the best and most promising candidates to provide creativity, agility and superior customer service that will exceed our Customer’s expectation. If you possess a strong work ethic and a burning desire to succeed and grow your career, then we have an opportunity for YOU!
You MUST be willing to commit yourself to align with our core values: Trust, Innovation, Expertise, Collaboration and Safety. The ability to embrace and utilize Technology as part of your daily routine is crucial.
In addition, YOU are the management and professional representative of the Ryder organization.
If your work experience and/or education aligns with the Requirements and Responsibilities listed below, APPLY NOW!!
ESSENTIAL FUNCTIONS
- Processing daily correspondence with customers via phone, fax, and email. Employee will also be responsible for attending any and all weekly conference calls with customers to communicate and negotiate scheduling or forecasts. This may require travel.
- Attend daily production meetings with IFS management to ensure team is aware of customer needs.
- Obtain all job specifications from customer to complete work orders for production.
- Generate efficient and timely production plans. Identify supply constraints and problems and communicate to operations/production. Provide material planning support for production by running material shortage reports for each work order.
- Ensure all customer orders are produced, shipped and billed correctly and completely. Planner will report daily production and shipments.
- Develop and maintain customer loyalty by answering all customer questions and addressing any customer complaints. Attend meetings/calls with appropriate contacts. Insure complete customer satisfaction.
- Resolving Conflicts and Negotiations - Handling complaints, settling disputes, and conflicts, or otherwise negotiating with Customers and/or IFS Production.
- Ensures good communication and interaction with salesperson to keep informed of job status in regards to questions or concerns.
- Alerts upper management to any conditions within company that could lead to customer dissatisfaction and recommends solutions.
- Quote and submit Pricing to customers for approvals, includes: PO’s, One Time Costs & Overtime.
- Interprets the Meaning of Information for Others - Translating or explaining what information means from Customer to IFS.
- Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic form. Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
- Monitor Processes & Materials - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Evaluating Information to Determine Customer Compliance Standards - Using relevant information and individual judgment to determine whether processes comply with Customer standards and requests.
- Creates tracker expanding upon customer requirements to track internal milestones in addition to customer milestones.
- Updates tracker weekly and distributes to IFS appropriate team members.
- Forwards all applicable design packet information, special pack data, and label data to IFS Engineering and Procurement contacts for quoting and delivers back to customer.
- Manages distribution of information to and from customer, IFS and Supply Chain Partners.
- Coordinates with marketing, Engineering (Customer/IFS), and material supplier on the design of all special packs.
- Collects and reports KPI’s.
- Advanced knowledge of ERP Systems.
- Additional duties as may be assigned.
ADDITIONAL RESPONSIBILITIES
- Performs other duties as assigned.
Education
- Bachelor's degree in Business, Logistics or Transportation, required.
Experience
- Two (2) years or more of Industry related experience, required.
- Two (2) years or more eCommerce experience in fulfillment or retail, required.
SKILLS
- Excellent customer interaction.
- Strong analytical skills, in particular working with large data sets and BI tools.
- Strong communication skills; ability to work with external clients and internal stakeholders at multiple organizational levels.
- Extremely strong organizational and planning skills.
- Ability to work in a fast-paced and changing business development environment.
- Ability to prioritize, multi-task and work under tight deadlines.
- Proven customer interaction and problem-solving skills.
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
Job Category: Customer Service
Compensation Information:
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Salaried
Minimum Pay Range:
$50K
Maximum Pay Range:
$55K
Benefits Information:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees: If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
Job Description:
Bachelor's degree is not required. We will consider candidates with industry experience in lieu of a degree.
Location: Onsite in Burlington, NC
Schedule: Mon-Fri, 8am-5pm
MOVE YOUR CAREER FORWARD WITH RYDER!
If you are up to the challenge, Apply Now to work for one of the largest and most respected names in Logistics, Transportation, Fleet Maintenance and Supply Chain Services in the World!
SUMMARY
The Customer Success Specialist is the key account liaison between the client and the ecommerce operations team. They are responsible for the growth, development and customer success of assigned startup or emerging ecommerce fulfillment accounts and execution of order fulfillment service offering. They manager will work with established and emerging client brands to understand their needs and ensure end-to-end fulfillment solution is meeting and exceeding those needs. This role works closely with the key customer contact, operations leadership, information technology, the application development team, the parcel solutions team and sales.
In addition to a comprehensive benefit package, a 401(K) Savings Plan with a company match, discounted stock purchase options and performance-based annual cost of living increases, we are proud to offer:
- Comprehensive training and the ability to continue your professional development
- Regional and local Ryder resources to help guide and support as we grow this offering.
- The stability and peace-of-mind that comes with working for a World-Class, Fortune 500 organization that has been in business for over 85 years with over 36,000 employees worldwide.
- Additional day of Paid Time Off for Military Veterans.
We are seeking the best and most promising candidates to provide creativity, agility and superior customer service that will exceed our Customer’s expectation. If you possess a strong work ethic and a burning desire to succeed and grow your career, then we have an opportunity for YOU!
You MUST be willing to commit yourself to align with our core values: Trust, Innovation, Expertise, Collaboration and Safety. The ability to embrace and utilize Technology as part of your daily routine is crucial.
In addition, YOU are the management and professional representative of the Ryder organization.
If your work experience and/or education aligns with the Requirements and Responsibilities listed below, APPLY NOW!!
ESSENTIAL FUNCTIONS
- Processing daily correspondence with customers via phone, fax, and email. Employee will also be responsible for attending any and all weekly conference calls with customers to communicate and negotiate scheduling or forecasts. This may require travel.
- Attend daily production meetings with IFS management to ensure team is aware of customer needs.
- Obtain all job specifications from customer to complete work orders for production.
- Generate efficient and timely production plans. Identify supply constraints and problems and communicate to operations/production. Provide material planning support for production by running material shortage reports for each work order.
- Ensure all customer orders are produced, shipped and billed correctly and completely. Planner will report daily production and shipments.
- Develop and maintain customer loyalty by answering all customer questions and addressing any customer complaints. Attend meetings/calls with appropriate contacts. Insure complete customer satisfaction.
- Resolving Conflicts and Negotiations - Handling complaints, settling disputes, and conflicts, or otherwise negotiating with Customers and/or IFS Production.
- Ensures good communication and interaction with salesperson to keep informed of job status in regards to questions or concerns.
- Alerts upper management to any conditions within company that could lead to customer dissatisfaction and recommends solutions.
- Quote and submit Pricing to customers for approvals, includes: PO’s, One Time Costs & Overtime.
- Interprets the Meaning of Information for Others - Translating or explaining what information means from Customer to IFS.
- Documenting/Recording Information - Entering, transcribing, recording, storing, or maintaining information in written or electronic form. Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
- Monitor Processes & Materials - Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
- Evaluating Information to Determine Customer Compliance Standards - Using relevant information and individual judgment to determine whether processes comply with Customer standards and requests.
- Creates tracker expanding upon customer requirements to track internal milestones in addition to customer milestones.
- Updates tracker weekly and distributes to IFS appropriate team members.
- Forwards all applicable design packet information, special pack data, and label data to IFS Engineering and Procurement contacts for quoting and delivers back to customer.
- Manages distribution of information to and from customer, IFS and Supply Chain Partners.
- Coordinates with marketing, Engineering (Customer/IFS), and material supplier on the design of all special packs.
- Collects and reports KPI’s.
- Advanced knowledge of ERP Systems.
- Additional duties as may be assigned.
ADDITIONAL RESPONSIBILITIES
- Performs other duties as assigned.
Education
- Bachelor's degree in Business, Logistics or Transportation, required.
Experience
- Two (2) years or more of Industry related experience, required.
- Two (2) years or more eCommerce experience in fulfillment or retail, required.
SKILLS
- Excellent customer interaction.
- Strong analytical skills, in particular working with large data sets and BI tools.
- Strong communication skills; ability to work with external clients and internal stakeholders at multiple organizational levels.
- Extremely strong organizational and planning skills.
- Ability to work in a fast-paced and changing business development environment.
- Ability to prioritize, multi-task and work under tight deadlines.
- Proven customer interaction and problem-solving skills.
Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.
Job Category: Customer Service
Compensation Information:
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Salaried
Minimum Pay Range:
$50K
Maximum Pay Range:
$55K
Benefits Information:
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees: If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
See all 75+ Customer Success at Ryder System jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success at Ryder System roles.
Get Access To All JobsTips for Finding Customer Success Jobs at Ryder System Jobs
Align your background with Ryder's client base
Ryder's Customer Success roles center on fleet, supply chain, and logistics clients. Frame your experience around account retention, implementation support, or B2B relationship management in industries with complex service contracts, not general customer service.
Confirm sponsorship eligibility before applying
Ryder's Customer Success openings vary by seniority and business unit. Before submitting, verify the specific role lists visa sponsorship as available. Mid-level and senior individual contributor roles in this function tend to be more sponsorship-eligible than entry-level coordinator positions.
Prepare your credential documentation early
For H-1B sponsorship in Customer Success, your degree must align with the specialty occupation standard USCIS applies. A business, communications, or supply chain degree paired with documented client-facing experience strengthens the petition. Gather transcripts and employer verification letters before you receive an offer.
Use Migrate Mate to target Ryder's open roles
Ryder posts Customer Success openings across multiple business units and locations. Use Migrate Mate to filter specifically for Ryder System roles that offer visa sponsorship, so you're applying where the pathway is confirmed rather than assuming it applies across all postings.
Negotiate offer timing around H-1B cap deadlines
If you're subject to the H-1B lottery, the registration window opens in March and the October 1 start date is fixed. Ask your recruiter early whether Ryder can time the offer to meet USCIS filing windows, since a late offer can push your start date a full year.
Understand how PERM affects your long-term path
Ryder sponsors EB-2 and EB-3 Green Cards for some roles, which requires the employer to complete a DOL PERM labor certification before filing your immigrant petition. For Customer Success specifically, ask during negotiations whether the role is eligible and how long the company typically takes to initiate the process.
Customer Success at Ryder System jobs are hiring across the US. Find yours.
Find Customer Success at Ryder System JobsFrequently Asked Questions
Does Ryder System sponsor H-1B visas for Customer Success?
Yes, Ryder System has a history of sponsoring H-1B visas for Customer Success roles. Sponsorship availability can vary by specific position, seniority level, and business unit, so confirming with the recruiter during the initial screening is the most reliable approach. Mid-level and senior roles in client management and implementation support within Ryder's logistics operations tend to see the most consistent sponsorship activity.
How do I apply for Customer Success jobs at Ryder System?
You can apply through Ryder's careers portal directly. To surface only the roles where visa sponsorship is confirmed, browse Ryder System's Customer Success listings on Migrate Mate, which filters for sponsoring employers. When applying, tailor your materials to Ryder's core verticals: fleet management, supply chain solutions, and managed transportation, since hiring managers look for industry-relevant client experience.
Which visa types does Ryder System use for Customer Success roles?
Ryder sponsors H-1B visas for nonimmigrant work authorization, which is the most common pathway for Customer Success professionals. For candidates pursuing permanent residence, Ryder also has a track record with EB-2 and EB-3 employment-based Green Cards, which require a PERM labor certification filed through the Department of Labor before the immigrant petition can proceed.
What qualifications does Ryder System expect for sponsored Customer Success roles?
Ryder's Customer Success positions typically require a bachelor's degree in business, supply chain, communications, or a related field, along with demonstrated B2B account management or implementation experience. For H-1B eligibility, USCIS requires the role to qualify as a specialty occupation, so a directly relevant degree field strengthens your petition significantly. Experience with logistics platforms, CRM tools, or managed services contracts adds material weight to your application.
How do I time my job search at Ryder around visa filing deadlines?
If you need H-1B sponsorship and haven't been selected in the lottery yet, target Ryder's recruiting cycle in late fall or early winter. That gives both parties time to align on an offer before the March H-1B registration window. If you're already in valid status through OPT or another visa, the timeline is more flexible, but USCIS premium processing, which USCIS currently adjudicates within 15 business days, is worth discussing with Ryder's HR team if your start date is time-sensitive.
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