Operations Supervisor Jobs at Ryder System with Visa Sponsorship
Operations Supervisor jobs at Ryder System sit at the intersection of logistics execution and workforce management, overseeing fleet operations, driver compliance, and service delivery. Ryder has a consistent track record of sponsoring international talent for operational leadership roles, making it a realistic target for H-1B visa and permanent residency pathways.
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The Operations Supervisor assists the Operations Manager I and II and/or Sr. Operations Manager I and II manage the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Operations Supervisor is responsible for ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Operations Supervisor should be cross functionally trained in order to be able to back up others within the shop. As with all FMS Shop positions, the SS is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Operations Manager role.
Essential Functions
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Workflow Management: Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval. Ensures all warranty policies and procedures are executed. Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate. Responsible for conducting yard checks to ensure proper work scheduling and prioritization.
-
Labor Management: Provides management, training and development of all personnel assigned. Responsible for Performance Management of all assigned personnel.
-
Customer Management: Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime. Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates. Conduct customer visits as required by the Customer Care Plan.
-
Asset Management: Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility. Evaluates needs and makes recommendation for shop tooling and equipment requirements. Assist in the management and oversight of vehicle specifications and vehicle in-service/out-service process. Assist in ensuring all vehicles have required specifications in SAM. Responsible for Parts Inventory management, policies and procedures.
-
Quality Management: Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work. Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center. Ensure Cleanliness and quality of repair for all maintained vehicles. Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends. Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized. Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs. Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements. Ensure Employee compliance with Safety and EPA regulations and requirements.
-
Financial Management: Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction. Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives. Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets. Responsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliation. Responsible for the customer bill back process to include identification, review and approval of bill back opportunities. Responsible for ensuring proper documentation and explanation/reporting of re-billable activity. Ensure data integrity in the Shop Management Online system.
Additional Responsibilities
- Performs other duties as assigned.
Skills and Abilities
- Ability to professionally represent Ryder and competently interact with customer management.
- Strong vehicle diagnostics/repair knowledge (preferred).
- Microsoft Office intermediate preferred.
Qualifications
- H.S. diploma/GED required.
- Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement.
- Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement.
- Maintenance and Technical experience in a shop environment required.
- Supervisory experience preferred.
- Experience with a Shop Management System preferred.
- Microsoft Office intermediate preferred.
DOT Regulated: No
Job Category: Maintenance
Compensation Information
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Salaried
Minimum Pay Range:
60k
Maximum Pay Range:
60k
Benefits Information
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
Summary
The Operations Supervisor assists the Operations Manager I and II and/or Sr. Operations Manager I and II manage the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Operations Supervisor is responsible for ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Operations Supervisor should be cross functionally trained in order to be able to back up others within the shop. As with all FMS Shop positions, the SS is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This may also be a development position to prepare incumbents for the Operations Manager role.
Essential Functions
-
Workflow Management: Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval. Ensures all warranty policies and procedures are executed. Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate. Responsible for conducting yard checks to ensure proper work scheduling and prioritization.
-
Labor Management: Provides management, training and development of all personnel assigned. Responsible for Performance Management of all assigned personnel.
-
Customer Management: Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime. Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates. Conduct customer visits as required by the Customer Care Plan.
-
Asset Management: Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility. Evaluates needs and makes recommendation for shop tooling and equipment requirements. Assist in the management and oversight of vehicle specifications and vehicle in-service/out-service process. Assist in ensuring all vehicles have required specifications in SAM. Responsible for Parts Inventory management, policies and procedures.
-
Quality Management: Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work. Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center. Ensure Cleanliness and quality of repair for all maintained vehicles. Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends. Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized. Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs. Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements. Ensure Employee compliance with Safety and EPA regulations and requirements.
-
Financial Management: Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction. Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives. Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets. Responsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliation. Responsible for the customer bill back process to include identification, review and approval of bill back opportunities. Responsible for ensuring proper documentation and explanation/reporting of re-billable activity. Ensure data integrity in the Shop Management Online system.
Additional Responsibilities
- Performs other duties as assigned.
Skills and Abilities
- Ability to professionally represent Ryder and competently interact with customer management.
- Strong vehicle diagnostics/repair knowledge (preferred).
- Microsoft Office intermediate preferred.
Qualifications
- H.S. diploma/GED required.
- Associate's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement.
- Bachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirement.
- Maintenance and Technical experience in a shop environment required.
- Supervisory experience preferred.
- Experience with a Shop Management System preferred.
- Microsoft Office intermediate preferred.
DOT Regulated: No
Job Category: Maintenance
Compensation Information
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type:
Salaried
Minimum Pay Range:
60k
Maximum Pay Range:
60k
Benefits Information
For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note:
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com or 800-793-3754.
Current Employees:
If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.
See all Operations Supervisor Jobs at Ryder System
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Operations Supervisor Jobs at Ryder System.
Get Access To All JobsTips for Finding Operations Supervisor Jobs at Ryder System
Translate your logistics credentials for U.S. standards
Operations Supervisor roles at Ryder require demonstrated experience with DOT compliance and fleet safety regulations. Before applying, document how your overseas operational experience maps to U.S. transportation and logistics standards, since hiring managers will assess regulatory familiarity upfront.
Target Ryder's field operations locations strategically
Ryder runs distributed service facilities across the U.S., and sponsorship decisions often sit with regional hiring managers rather than a central HR team. Focus applications on high-activity service centers where workforce demand is consistent, rather than applying broadly to every open listing.
Clarify sponsorship willingness before the offer stage
Ask directly during the second or third interview round, not at the offer stage. Phrasing it as confirming the role is open to H-1B transfers or new petitions lets you qualify the opportunity without signaling uncertainty about your status.
Prepare for PERM labor certification timelines early
If Ryder pursues an EB-2 or EB-3 green card pathway for you, the PERM process through DOL requires the employer to conduct a supervised recruitment audit. Understanding that this can take 12 to 18 months helps you plan your H-1B extension timing and avoid status gaps.
Use Migrate Mate to filter verified Operations Supervisor openings
Search Migrate Mate to surface Operations Supervisor roles at Ryder that are tied to verified sponsorship activity. Filtering by role and employer saves time and ensures you're applying to positions where sponsorship has historically been part of the hiring process.
Align your resume to Ryder's operational KPIs
Ryder evaluates Operations Supervisors on measurable outcomes like vehicle uptime, driver retention, and route efficiency. Quantifying your past results in those specific terms, rather than listing general management duties, significantly strengthens your profile for both initial screening and visa petition support letters.
Frequently Asked Questions
Does Ryder System sponsor H-1B visas for Operations Supervisors?
Yes, Ryder System sponsors H-1B visas for Operations Supervisor roles. The position typically qualifies as a specialty occupation given the combination of logistics management, regulatory compliance knowledge, and the degree requirements Ryder sets for this function. Your employer will file the petition with USCIS, and you'll need a relevant bachelor's degree or equivalent to support the classification.
Which visa types are commonly used for Operations Supervisor roles at Ryder System?
H-1B is the most common nonimmigrant visa pathway for this role. For long-term employment, Ryder has also pursued EB-2 and EB-3 immigrant visa categories, which involve PERM labor certification through the DOL. The EB-3 route is particularly common for operational and supervisory roles that align with professional or skilled worker classifications.
What qualifications and experience does Ryder System expect for an Operations Supervisor?
Ryder typically looks for a bachelor's degree in logistics, supply chain management, business, or a related field, combined with hands-on supervisory experience in fleet, transportation, or distribution environments. Familiarity with DOT compliance requirements and demonstrated experience managing driver or technician teams strengthens your application considerably. Industry certifications in safety or fleet management are a plus.
How do I apply for Operations Supervisor jobs at Ryder System?
You can find and apply for Operations Supervisor openings at Ryder through Migrate Mate, which surfaces roles with verified sponsorship history so you're not guessing about eligibility. When applying, tailor your resume to Ryder's operational priorities, including fleet uptime, compliance metrics, and team management outcomes. Be ready to confirm your visa status early in the recruiter screening call.
How do I manage timing if I'm on OPT or H-1B and targeting a role at Ryder?
If you're on OPT, confirm your STEM extension eligibility and remaining authorized period before accepting an offer, since Ryder will need time to prepare and file an H-1B petition. If you're transferring an existing H-1B, Ryder can file a portability petition, which lets you start work once it's received by USCIS without waiting for approval. The 240-day rule protects your authorization during that window.