Customer Support Jobs at University of Florida with Visa Sponsorship
Customer Support roles at University of Florida range from student services and help desk positions to enrollment support and IT assistance across a large public university system. The university has a consistent track record of sponsoring work visas for qualified candidates, making it a realistic target if you need sponsorship.
See All Customer Support at University of Florida JobsOverview
Showing 5 of 12+ Customer Support Jobs at University of Florida jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 12+ Customer Support Jobs at University of Florida
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support Jobs at University of Florida.
Get Access To All JobsClassification Title
Management Analyst
Classification Minimum Requirements:
Bachelor's degree in an appropriate area and two years of relevant experience or an equivalent combination of education and experience.
Job Description
The University of Florida, a leading public research institution serving a dynamic student body, seeks an experienced Enrollment Slate Administrator to serve as the functional expert to lead the strategic development, optimization, and maintenance of Technolutions Slate. Reporting to the Associate Vice President of Enrollment Management, the Enrollment Slate Administrator will serve as Enrollment Management's lead expert on Slate, driving innovation and operational excellence across a large, multi-campus environment. This role is responsible for system configuration, workflow automation, data integrity, analytics, and end-user support, ensuring that Slate effectively supports recruitment, communication, and decision-making processes at scale.
Responsibilities Include, But Are Not Limited To
Slate Administration and Optimization
- Serve as the primary administrator for the Slate CRM system for the Division of Enrollment Management (EM).
- Perform business process analysis and design across functional areas.
- Develop and implement protocols to ensure all systems, products, and services adhere to organizational standards and fulfill end-user requirements.
- Lead Slate's functional administration, configuration, and optimization to ensure efficient operation and resource optimization.
- Configure and manage Slate portals, rules, workflows, queries, forms, events, and automation to enhance recruitment and enrollment efforts.
- Design, develop, and maintain Slate functionality using native features, Javascript, and SQL to enhance system capabilities and efficiency.
- Oversee the development of training materials and documentation to support Slate users across EM.
- Monitor and evaluate Slate's performance to enhance effectiveness and streamline processes.
- Discover and develop future enhancements to Slate to improve workflows and processes and maximize the overall user experience.
- Continuously research emerging Slate tools, automation techniques, and advancements to improve efficiency.
Data Management, Reporting, & Analytics
- Work closely with EM Analytics and UFIT to ensure data consistency and accuracy.
- Analyze trends in student engagement, application yield, and enrollment behaviors to inform strategy.
- Compile data, conduct research, independently analyze, and formulate improvement recommendations.
- Maintain quality data processing for student search, inquiry, and applicant files.
- Oversee system audits and ensure data integrity and security.
- Develop, manage, and monitor workflow processes within databases.
- Document business rules and support materials for data-related projects.
Leadership & Collaboration
- Lead, monitor, and manage projects by determining scope, coordinating design, and developing features and maintenance plans.
- Partner with EM offices to design solutions to meet business needs.
- Collaborate with UFIT and other stakeholders to customize Slate to meet the needs of admissions operations, recruitment, visits and events, marketing, and communications.
- Collaborate with UFIT on Slate integrations to accommodate partner updates and leverage new functionalities.
- Work with stakeholders to develop rollout and communication plans.
- Set strategic goals and key performance indicators to optimize processes and ensure strict policy adherence.
Other Duties
- Remain current on industry trends and emerging technology.
- Perform other duties as assigned by Enrollment Management leadership.
Expected Salary
Commensurate with education and experience
In Addition, UF Offers The Following Exceptional Benefits
- Health, Dental, and Vision Insurance
- State Retirement Plans
- Paid Time Off (approximately 22 days of vacation leave, 13 days of sick leave, and 11 paid holidays annually)
- Tuition Assistance (UF Employee Education Program)
- Public Service Loan Forgiveness (PSLF) Eligible Employer
For more information on benefits, please visit HR Benefits and Rewards (ufl.edu)
Required Qualifications:
Bachelor's degree in an appropriate area and two years of relevant experience or an equivalent combination of education and experience.
Preferred
- Experience: Extensive experience in administering and optimizing Slate.
- Knowledge: Possess an in-depth understanding of policies, procedures, and regulatory requirements in all areas of enrollment management, including admissions, financial aid, scholarships, registrar functions, and marketing and communications.
- Technical and System Management: Knowledgeable in programming languages such as JavaScript and SQL, as well as experience with APIs and system integration processes.
- Problem-Solving and Troubleshooting: Strong analytical skills to evaluate system performance, identify technical issues, and propose effective solutions, ensuring data integrity and accurate results.
- Business Analysis: Demonstrated ability to assess the requirements of business users to identify and propose solutions.
- Project Management: Demonstrated experience in managing projects, including scope definition, planning, execution, resource management, and risk mitigation, to ensure successful project delivery.
- Leadership: Proven leadership experience in identifying inefficiencies and implementing solutions to enhance productivity and performance.
- Communication: Excellent verbal and written communication skills to effectively convey technical information to non-technical stakeholders.
Special Instructions To Applicants
Applicants must upload the following documents to be considered for the position:
- Cover Letter
- Resume
- List of References
Application must be submitted by 11:55 p.m. (ET) of the posting end date. This requisition has been reposted. Previous applicants are still under consideration and need not reapply. This position is open until filled. Review of applications will begin as soon as a suitable pool is established.
Health Assessment Required:
No
Classification Title
Management Analyst
Classification Minimum Requirements:
Bachelor's degree in an appropriate area and two years of relevant experience or an equivalent combination of education and experience.
Job Description
The University of Florida, a leading public research institution serving a dynamic student body, seeks an experienced Enrollment Slate Administrator to serve as the functional expert to lead the strategic development, optimization, and maintenance of Technolutions Slate. Reporting to the Associate Vice President of Enrollment Management, the Enrollment Slate Administrator will serve as Enrollment Management's lead expert on Slate, driving innovation and operational excellence across a large, multi-campus environment. This role is responsible for system configuration, workflow automation, data integrity, analytics, and end-user support, ensuring that Slate effectively supports recruitment, communication, and decision-making processes at scale.
Responsibilities Include, But Are Not Limited To
Slate Administration and Optimization
- Serve as the primary administrator for the Slate CRM system for the Division of Enrollment Management (EM).
- Perform business process analysis and design across functional areas.
- Develop and implement protocols to ensure all systems, products, and services adhere to organizational standards and fulfill end-user requirements.
- Lead Slate's functional administration, configuration, and optimization to ensure efficient operation and resource optimization.
- Configure and manage Slate portals, rules, workflows, queries, forms, events, and automation to enhance recruitment and enrollment efforts.
- Design, develop, and maintain Slate functionality using native features, Javascript, and SQL to enhance system capabilities and efficiency.
- Oversee the development of training materials and documentation to support Slate users across EM.
- Monitor and evaluate Slate's performance to enhance effectiveness and streamline processes.
- Discover and develop future enhancements to Slate to improve workflows and processes and maximize the overall user experience.
- Continuously research emerging Slate tools, automation techniques, and advancements to improve efficiency.
Data Management, Reporting, & Analytics
- Work closely with EM Analytics and UFIT to ensure data consistency and accuracy.
- Analyze trends in student engagement, application yield, and enrollment behaviors to inform strategy.
- Compile data, conduct research, independently analyze, and formulate improvement recommendations.
- Maintain quality data processing for student search, inquiry, and applicant files.
- Oversee system audits and ensure data integrity and security.
- Develop, manage, and monitor workflow processes within databases.
- Document business rules and support materials for data-related projects.
Leadership & Collaboration
- Lead, monitor, and manage projects by determining scope, coordinating design, and developing features and maintenance plans.
- Partner with EM offices to design solutions to meet business needs.
- Collaborate with UFIT and other stakeholders to customize Slate to meet the needs of admissions operations, recruitment, visits and events, marketing, and communications.
- Collaborate with UFIT on Slate integrations to accommodate partner updates and leverage new functionalities.
- Work with stakeholders to develop rollout and communication plans.
- Set strategic goals and key performance indicators to optimize processes and ensure strict policy adherence.
Other Duties
- Remain current on industry trends and emerging technology.
- Perform other duties as assigned by Enrollment Management leadership.
Expected Salary
Commensurate with education and experience
In Addition, UF Offers The Following Exceptional Benefits
- Health, Dental, and Vision Insurance
- State Retirement Plans
- Paid Time Off (approximately 22 days of vacation leave, 13 days of sick leave, and 11 paid holidays annually)
- Tuition Assistance (UF Employee Education Program)
- Public Service Loan Forgiveness (PSLF) Eligible Employer
For more information on benefits, please visit HR Benefits and Rewards (ufl.edu)
Required Qualifications:
Bachelor's degree in an appropriate area and two years of relevant experience or an equivalent combination of education and experience.
Preferred
- Experience: Extensive experience in administering and optimizing Slate.
- Knowledge: Possess an in-depth understanding of policies, procedures, and regulatory requirements in all areas of enrollment management, including admissions, financial aid, scholarships, registrar functions, and marketing and communications.
- Technical and System Management: Knowledgeable in programming languages such as JavaScript and SQL, as well as experience with APIs and system integration processes.
- Problem-Solving and Troubleshooting: Strong analytical skills to evaluate system performance, identify technical issues, and propose effective solutions, ensuring data integrity and accurate results.
- Business Analysis: Demonstrated ability to assess the requirements of business users to identify and propose solutions.
- Project Management: Demonstrated experience in managing projects, including scope definition, planning, execution, resource management, and risk mitigation, to ensure successful project delivery.
- Leadership: Proven leadership experience in identifying inefficiencies and implementing solutions to enhance productivity and performance.
- Communication: Excellent verbal and written communication skills to effectively convey technical information to non-technical stakeholders.
Special Instructions To Applicants
Applicants must upload the following documents to be considered for the position:
- Cover Letter
- Resume
- List of References
Application must be submitted by 11:55 p.m. (ET) of the posting end date. This requisition has been reposted. Previous applicants are still under consideration and need not reapply. This position is open until filled. Review of applications will begin as soon as a suitable pool is established.
Health Assessment Required:
No
See all 12+ Customer Support at University of Florida jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at University of Florida roles.
Get Access To All JobsTips for Finding Customer Support Jobs at University of Florida Jobs
Frame your degree around student-facing service
H-1B eligibility for Customer Support roles requires a specialty occupation. Highlight coursework or credentials in communications, information systems, or education administration to strengthen the argument that your degree directly supports the role.
Target UF departments with high service volume
Units like the Registrar, Financial Aid, and IT help desk consistently post Customer Support openings. Applying through UF Careers filtered by those departments puts you in front of hiring managers who regularly work with sponsored employees.
Confirm E-Verify enrollment before your interview
University of Florida participates in E-Verify as a federal contractor, which means your work authorization will be verified at hire. Knowing this upfront lets you arrive at the offer stage with your documents organized and ready.
Ask HR about their cap-exempt H-1B filing timeline
As a public university, UF qualifies as a cap-exempt H-1B employer, so filings aren't tied to the April lottery window. Clarify with HR whether they file year-round, since your start date flexibility is much greater than at a private-sector employer.
Use Migrate Mate to find open Customer Support roles at UF
Searching for visa-friendly university roles manually is slow. Migrate Mate filters Customer Support positions at sponsors like University of Florida so you can focus applications on employers already set up to file on your behalf.
Customer Support at University of Florida jobs are hiring across the US. Find yours.
Find Customer Support at University of Florida JobsFrequently Asked Questions
Does University of Florida sponsor H-1B visas for Customer Supports?
Yes. University of Florida sponsors H-1B visas for Customer Support roles, and as a public research university it qualifies as a cap-exempt employer. That means petitions can be filed at any point in the year without waiting for the annual April lottery window, which gives you significantly more flexibility on start dates compared to private-sector employers.
How do I apply for Customer Support jobs at University of Florida?
Applications go through the University of Florida's official careers portal at jobs.ufl.edu. Filter by job category or department to surface Customer Support and student services roles. You can also use Migrate Mate to browse UF Customer Support openings specifically filtered for visa sponsorship eligibility, which saves time if sponsorship is a firm requirement for you.
Which visa types does University of Florida commonly use for Customer Support roles?
UF sponsors H-1B, E-3, TN, J-1, and F-1 OPT and CPT for various roles including Customer Support. H-1B is the most common pathway for long-term employment. Australian citizens often pursue the E-3 as a faster alternative. J-1 is common for exchange scholars and short-term program roles within the university system.
What qualifications does University of Florida expect for Customer Support positions?
Most Customer Support roles at UF require a bachelor's degree in a relevant field such as communications, business, information systems, or education. Practical experience in student services, help desk support, or enrollment operations is valued. For H-1B sponsorship, your degree needs to align directly with the duties of the specific role you're applying for.
How do I plan my timeline if I need UF to sponsor my visa for a Customer Support role?
Because UF is cap-exempt for H-1B purposes, there's no fixed filing deadline tied to October 1. That said, USCIS standard processing typically takes three to six months, so factor that into your start date negotiations. If you're transitioning from OPT, flag your authorization end date to HR early so they can file before your current status lapses.
See which Customer Support at University of Florida employers are hiring and sponsoring visas right now.
Search Customer Support at University of Florida Jobs