Customer Support Jobs at Hertz with Visa Sponsorship
Customer Support jobs at Hertz span airport counters, reservation centers, and roadside assistance operations across the U.S. Hertz has a documented history of sponsoring work visas for this function, making it a realistic target for international candidates with customer-facing experience in the rental and leasing industry.
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Get Access To All JobsCustomer Operations Manager
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
The salary for this position is $66,300/yr.
What You’ll Do:
- Responsible for daily customer operations and revenue generation for their assigned function.
- Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes.
- Resolves customer issues, ensuring a positive customer experience.
- Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS).
- Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW).
- Actively engages in effective communication plans focused on building employee engagement in order to achieve business results.
- Conducts performance evaluations that are timely and constructive, where applicable.
- Participates in the recruiting process, as required.
- Provides management with various updates and indicators as requested.
- Remains current on all administrative duties according to company policy.
What We’re Looking For:
- 1-3 years’ experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
- High School Diploma required, Bachelor’s Degree preferred.
- Moderate proficiency in Microsoft Office Suite.
- Ability to collaborate with internal and external stakeholders.
- Flexible and adaptable; ability to work effectively in ambiguous situations.
- Excellent verbal and written communication skills.
- Ability to address and resolve customer service challenges.
- Results driven, ability to make decisions and help solve problems.
- Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.
- Ability to drive process and organizational change.
- Ability to influence.
- Ability to motivate teams and keep a positive attitude in a fast-paced environment.
- Ability to work under minimal supervision with a goal-oriented mindset.
- Ability to see the big picture and leverage critical thinking and decision-making skills.
- Excellent organization, time management, delegation, and prioritization skills.
- Courageous leadership and accountability.
What You’ll Get:
- Up to 40% off the base rate of any standard Hertz Rental.
- Paid Time Off.
- Medical, Dental & Vision plan options.
- Retirement programs, including 401(k) employer matching.
- Paid Parental Leave & Adoption Assistance.
- Employee Assistance Program for employees & family.
- Educational Reimbursement & Discounts.
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more.
Customer Operations Manager
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
The salary for this position is $66,300/yr.
What You’ll Do:
- Responsible for daily customer operations and revenue generation for their assigned function.
- Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes.
- Resolves customer issues, ensuring a positive customer experience.
- Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS).
- Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW).
- Actively engages in effective communication plans focused on building employee engagement in order to achieve business results.
- Conducts performance evaluations that are timely and constructive, where applicable.
- Participates in the recruiting process, as required.
- Provides management with various updates and indicators as requested.
- Remains current on all administrative duties according to company policy.
What We’re Looking For:
- 1-3 years’ experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
- High School Diploma required, Bachelor’s Degree preferred.
- Moderate proficiency in Microsoft Office Suite.
- Ability to collaborate with internal and external stakeholders.
- Flexible and adaptable; ability to work effectively in ambiguous situations.
- Excellent verbal and written communication skills.
- Ability to address and resolve customer service challenges.
- Results driven, ability to make decisions and help solve problems.
- Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.
- Ability to drive process and organizational change.
- Ability to influence.
- Ability to motivate teams and keep a positive attitude in a fast-paced environment.
- Ability to work under minimal supervision with a goal-oriented mindset.
- Ability to see the big picture and leverage critical thinking and decision-making skills.
- Excellent organization, time management, delegation, and prioritization skills.
- Courageous leadership and accountability.
What You’ll Get:
- Up to 40% off the base rate of any standard Hertz Rental.
- Paid Time Off.
- Medical, Dental & Vision plan options.
- Retirement programs, including 401(k) employer matching.
- Paid Parental Leave & Adoption Assistance.
- Employee Assistance Program for employees & family.
- Educational Reimbursement & Discounts.
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness.
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more.
See all Customer Support Jobs at Hertz
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support Jobs at Hertz.
Get Access To All JobsTips for Finding Customer Support Jobs at Hertz
Tailor your resume to operational language
Hertz Customer Support roles emphasize fleet coordination, reservation management, and damage assessment fluency. Frame your experience around these workflows rather than generic service skills so hiring managers can immediately map your background to their operational needs.
Target locations with high turnover demand
Hertz's busiest sponsorship activity for Customer Support tends to cluster around major airport hubs and travel corridors. Applying to roles tied to high-volume locations improves your chances of landing with a team that has active workforce needs and established HR infrastructure for visa processing.
Clarify your OPT or TN timeline upfront
If you're on F-1 OPT, be ready to explain your work authorization end date and STEM extension eligibility in the first recruiter conversation. Hertz HR teams managing high-volume Customer Support hiring respond better to candidates who come prepared with their I-94 status and authorization window clearly in hand.
Confirm E-Verify enrollment before accepting an offer
Hertz participates in E-Verify as a federal contractor. Before signing anything, verify that the specific hiring entity on your offer letter is enrolled, since subsidiaries and franchise locations sometimes differ. Mismatches here can delay your Form I-9 completion and your start date.
Use Migrate Mate to surface open Customer Support roles at Hertz
Browse Migrate Mate's job board to filter Hertz Customer Support openings by visa type. This lets you focus only on positions where sponsorship is already on the table, cutting out the guesswork of cold-applying to roles with no immigration support history.
Get H-1B paperwork moving before your offer expires
Hertz typically processes Customer Support H-1B petitions through a centralized HR team, but internal approvals still take time. Once your offer is verbal, ask HR immediately whether they use outside immigration counsel and what the internal sign-off chain looks like so USCIS filing deadlines don't catch you off guard.
Frequently Asked Questions
Does Hertz sponsor H-1B visas for Customer Supports?
Yes, Hertz sponsors H-1B visas for Customer Support roles. The company has a track record of filing H-1B petitions for this function, particularly for positions at major airport and travel hub locations. Sponsorship is most common where the role requires specialized operational knowledge and there's a demonstrated need that can't be met through local hiring alone.
How do I apply for Customer Support jobs at Hertz?
You can apply directly through Hertz's careers page or browse open positions filtered by visa sponsorship eligibility on Migrate Mate. When applying, tailor your application to the specific location and role type, since Customer Support at Hertz spans airport counters, contact centers, and roadside assistance. Highlight any experience with fleet, reservations, or damage handling systems.
Which visa types does Hertz commonly use for Customer Support roles?
Hertz sponsors H-1B visas for qualifying Customer Support positions and has also supported TN visa holders from Canada and Mexico in customer-facing operational roles. F-1 OPT candidates are accepted where the role and authorization timeline align. For longer-term pathways, Hertz has pursued EB-2 and EB-3 Green Card sponsorship for Customer Support employees moving into permanent positions.
What qualifications does Hertz expect for sponsored Customer Support positions?
Hertz looks for candidates with direct experience in customer-facing environments, ideally within transportation, hospitality, or rental services. For H-1B sponsorship specifically, the role must qualify as a specialty occupation, which typically requires a relevant bachelor's degree. Practical skills in reservation platforms, damage assessment workflows, and complaint resolution carry significant weight alongside formal credentials.
How do I time my application given visa processing requirements?
If you're targeting H-1B sponsorship, Hertz must file the petition during the annual USCIS cap window, with an October 1 start date if selected in the lottery. F-1 OPT candidates should apply well before their authorization expires to allow time for internal approvals and USCIS processing. TN visa status can be obtained at the port of entry, making the timeline faster for eligible Canadian and Mexican nationals.