Customer Success Jobs at MathWorks with Visa Sponsorship
MathWorks hires Customer Success professionals to help engineers and scientists get more from MATLAB and Simulink, making deep technical fluency a genuine asset in this function. The company has a consistent track record of sponsoring international talent across multiple visa categories for Customer Success roles.
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MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. The Americas Customer Success Engineers (CSE) team at MathWorks is a group of mathematicians, engineers and scientists located across multiple time zones and office locations in the US, part of a global Customer Success organization. The CSE role entails: partnering with academic leadership to understand their business needs, identifying technical challenges, and suggesting solutions that meet those needs. It provides the opportunity to engage with leadership and members of universities, research institutes, and student communities through in-person visits, virtual interactions, student competitions, and account or professional conferences and regional events for engineering and research groups. The CSE team advises faculty on curriculum design, demonstrates the value of MATLAB and Simulink to educators, students and researchers, and supports faculty and staff on the implementation of changes. Internally at MathWorks, CSEs work closely with account teams, marketing, and other cross-functional groups to proactively contribute to the ongoing success of accounts and products by being the Voice of the Customer, influencing overall product and program strategies, and continuously driving the evolution of the education business. MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.
Responsibilities
The CSE will manage multiple territories, working with account managers and other technical specialists to drive successful customer engagements. The CSE and account team will manage a combination of virtual and in-person interactions to achieve both the customer’s and MathWorks' objectives.
- Demonstrated knowledge of MATLAB and Simulink and their applications in engineering and science.
- Uses insights and knowledge to facilitate deeper conversations about how MATLAB and Simulink can be incorporated into curricula, labs, research, or commercial projects.
- Delivers MathWorks' capabilities through technical demonstrations, workshops, and seminars.
- Identifies opportunities to drive product adoption in relevant engineering, science, and business courses at both undergraduate and graduate levels.
- Builds valued relationships with leading faculty members and researchers, persuading them to leverage MathWorks tools in key disciplines.
- Develops and executes strategies with account teams to drive usage and adoption of MathWorks tools.
- Continuously monitors the health of accounts using internal reporting tools, adapting account plans based on data insights.
- Shares key learnings throughout MathWorks via project tracking tools, engagement reporting, and participation in technical discipline groups.
- Advocates on behalf of customers to influence the future direction of MathWorks products and programs.
- Builds trust with customer champions through a deep understanding of their priority challenges and proactively presenting technical and workflow solutions.
Minimum Qualifications
A bachelor's degree and 3 years of professional work experience (or a master's degree, or equivalent experience) is required.
Additional Qualifications
- Minimum Bachelor Degree in Mechanical Engineering or Electrical Engineering
- MS/PhD from one Engineering disciplines is a plus
- Proven working experience with MATLAB & Simulink, and Controls
- At least 2 years of experience working in a relevant industry
- Experience in a Sales, Marketing or Customer-Facing Technical role is a plus
- Experience as a graduate-level Research or Teaching Assistant is a plus
Summary
MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. The Americas Customer Success Engineers (CSE) team at MathWorks is a group of mathematicians, engineers and scientists located across multiple time zones and office locations in the US, part of a global Customer Success organization. The CSE role entails: partnering with academic leadership to understand their business needs, identifying technical challenges, and suggesting solutions that meet those needs. It provides the opportunity to engage with leadership and members of universities, research institutes, and student communities through in-person visits, virtual interactions, student competitions, and account or professional conferences and regional events for engineering and research groups. The CSE team advises faculty on curriculum design, demonstrates the value of MATLAB and Simulink to educators, students and researchers, and supports faculty and staff on the implementation of changes. Internally at MathWorks, CSEs work closely with account teams, marketing, and other cross-functional groups to proactively contribute to the ongoing success of accounts and products by being the Voice of the Customer, influencing overall product and program strategies, and continuously driving the evolution of the education business. MathWorks nurtures growth, appreciates inclusivity, encourages initiative, values teamwork, shares success, and rewards excellence.
Responsibilities
The CSE will manage multiple territories, working with account managers and other technical specialists to drive successful customer engagements. The CSE and account team will manage a combination of virtual and in-person interactions to achieve both the customer’s and MathWorks' objectives.
- Demonstrated knowledge of MATLAB and Simulink and their applications in engineering and science.
- Uses insights and knowledge to facilitate deeper conversations about how MATLAB and Simulink can be incorporated into curricula, labs, research, or commercial projects.
- Delivers MathWorks' capabilities through technical demonstrations, workshops, and seminars.
- Identifies opportunities to drive product adoption in relevant engineering, science, and business courses at both undergraduate and graduate levels.
- Builds valued relationships with leading faculty members and researchers, persuading them to leverage MathWorks tools in key disciplines.
- Develops and executes strategies with account teams to drive usage and adoption of MathWorks tools.
- Continuously monitors the health of accounts using internal reporting tools, adapting account plans based on data insights.
- Shares key learnings throughout MathWorks via project tracking tools, engagement reporting, and participation in technical discipline groups.
- Advocates on behalf of customers to influence the future direction of MathWorks products and programs.
- Builds trust with customer champions through a deep understanding of their priority challenges and proactively presenting technical and workflow solutions.
Minimum Qualifications
A bachelor's degree and 3 years of professional work experience (or a master's degree, or equivalent experience) is required.
Additional Qualifications
- Minimum Bachelor Degree in Mechanical Engineering or Electrical Engineering
- MS/PhD from one Engineering disciplines is a plus
- Proven working experience with MATLAB & Simulink, and Controls
- At least 2 years of experience working in a relevant industry
- Experience in a Sales, Marketing or Customer-Facing Technical role is a plus
- Experience as a graduate-level Research or Teaching Assistant is a plus
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Get Access To All JobsTips for Finding Customer Success Jobs at MathWorks Jobs
Frame your domain expertise before applying
MathWorks Customer Success roles sit at the intersection of technical software and industry verticals like automotive, aerospace, and finance. Tailor your resume to show applied MATLAB or Simulink knowledge, or directly adjacent simulation and modeling experience, before you submit.
Target roles that align with your OPT timeline
F-1 OPT gives you 12 months of work authorization, with a 24-month STEM extension available for qualifying degrees. MathWorks Customer Success positions often require onboarding and ramp time, so apply early enough that your OPT start date covers your first day.
Verify your employer's E-Verify enrollment at offer stage
STEM OPT extension requires your employer to be enrolled in E-Verify. Confirm MathWorks is enrolled before you accept an offer, since your STEM extension application depends on a valid E-Verify company ID submitted with your I-983 training plan.
Prepare for a technical screening, not just a behavioral one
MathWorks Customer Success interviews typically include scenario-based technical questions, not just sales or account management competencies. Practicing how you'd explain a MATLAB workflow to a skeptical engineer strengthens your candidacy and signals the product depth sponsors value.
Use Migrate Mate to filter open Customer Success roles by sponsorship history
Not every job listing flags visa sponsorship clearly. Use Migrate Mate to browse MathWorks Customer Success openings that are verified against actual sponsorship activity, so you're targeting positions where the pathway is confirmed rather than assumed.
Understand the H-1B cap timeline before your OPT expires
H-1B cap filings open in March for an October 1 start date. If your OPT expires before October, ask your employer early whether a cap-exempt institution or an H-1B1 bridge is possible. MathWorks is not cap-exempt, so lottery timing directly affects your continuity.
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Find Customer Success at MathWorks JobsFrequently Asked Questions
Does MathWorks sponsor H-1B visas for Customer Success?
Yes, MathWorks sponsors H-1B visas for Customer Success roles. The company has a documented sponsorship track record across this function. H-1B sponsorship requires MathWorks to file a Labor Condition Application with the DOL and a petition with USCIS on your behalf, typically after you've received and accepted a formal offer.
Which visa types does MathWorks commonly sponsor for Customer Success roles?
MathWorks sponsors across several visa categories for Customer Success, including H-1B, F-1 OPT, F-1 CPT, TN, J-1, and EB-2 or EB-3 for permanent residence. If you're coming from Canada or Mexico in a qualifying specialty occupation, TN status is often the fastest path to an authorized start date since it bypasses the H-1B lottery.
What qualifications does MathWorks expect for Customer Success roles?
MathWorks Customer Success positions typically require a technical degree, engineering, computer science, applied mathematics, or a related field, combined with experience in software adoption, technical consulting, or account management. Hands-on familiarity with MATLAB or Simulink is a significant differentiator, particularly for roles aligned to specific industry verticals like automotive or semiconductors.
How do I apply for Customer Success jobs at MathWorks?
Applications go through MathWorks' careers site directly. For international candidates, Migrate Mate is the recommended starting point to identify which open Customer Success roles at MathWorks have active sponsorship, so you're not applying blind. Once you've identified the right role, apply directly and be prepared to disclose your visa status and expected authorization start date early in the process.
How do I manage the timing between my OPT expiration and an H-1B approval at MathWorks?
If your F-1 OPT expires before October 1 and MathWorks files your H-1B petition in the March cap period, there's a potential gap. USCIS allows a 60-day cap-gap extension for students whose OPT ends between April 1 and September 30 and whose H-1B petition was timely filed. Flag this timeline with your MathWorks HR contact as early as possible so the petition is submitted before the window closes.
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