Customer Support Jobs at Atrium Hospitality with Visa Sponsorship
Atrium Hospitality hires Customer Support professionals across its managed hotel portfolio, from front desk and reservations to guest relations. The company has a track record of sponsoring international talent in this function, working with several visa categories suited to hospitality operations.
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Get Access To All JobsPM Restaurant Manager
Hotel:
Raleigh Durham Embassy Suites
201 Harrison Oaks Blvd
Cary, NC 27513
Job Type: Full time
Compensation Range: $65,000
Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.
What's in it for you?
The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.
- Career Growth & Learning - 40% of our management hires are internal promotions!
- Invest in Your Future - 401(k) plan with company match.
- Comprehensive Health Coverage - Medical, dental, and vision insurance options.
- Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations.
- Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
- Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.
Job Description
What You Will Do:
- Lead daily operations across all Food & Beverage outlets, ensuring service excellence and team alignment with Atrium's Core Values.
- Drive revenue through creative promotions, upselling strategies, and collaboration with Culinary and Event Sales teams.
- Oversee banquet execution and support client satisfaction through effective communication and agile event coordination.
- Coach and develop associates across the department, building a strong service-focused culture.
- Maintain financial responsibility by adhering to forecasts, managing labor, and monitoring departmental costs.
- Ensure full compliance with health codes, licensing laws, and Atrium standards.
What We Are Looking For:
- 2+ years of F&B experience with prior leadership exposure - critical for confidently managing daily operations and team performance.
- Strong understanding of guest service standards and F&B trends - needed to elevate the dining experience and maximize profitability.
- Proficiency with Microsoft Office and cloud-based tools - essential for planning, reporting, and communication.
- ServSafe and TIPS certification - required to maintain safety and compliance across all service areas.
- Flexibility to work varied schedules, including early mornings, evenings, weekends, and holidays - vital for supporting a dynamic hotel environment.
- Hospitality degree or experience preferred - adds valuable perspective to managing service-driven teams.
What Atrium Leadership Looks Like:
- Accountable Achiever: You set clear goals and follow through with excellence.
- Agile Thinker: You adapt quickly and think proactively to solve problems.
- Talent Curator: You develop and inspire a strong, service-oriented team.
- Transparent Leader: You lead with integrity and foster open communication.
- Leading with SPIRIT: You reflect our core values - Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork - in every interaction.
Why Atrium?
Hear it from Jeffrey C. "The overall culture of Atrium Hospitality is second to none. Open door policy and regional + corporate senior leadership are very accessible. My team and I are successful because we receive support from all levels and are set up for success."
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy
PM Restaurant Manager
Hotel:
Raleigh Durham Embassy Suites
201 Harrison Oaks Blvd
Cary, NC 27513
Job Type: Full time
Compensation Range: $65,000
Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.
What's in it for you?
The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.
- Career Growth & Learning - 40% of our management hires are internal promotions!
- Invest in Your Future - 401(k) plan with company match.
- Comprehensive Health Coverage - Medical, dental, and vision insurance options.
- Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations.
- Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
- Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.
Job Description
What You Will Do:
- Lead daily operations across all Food & Beverage outlets, ensuring service excellence and team alignment with Atrium's Core Values.
- Drive revenue through creative promotions, upselling strategies, and collaboration with Culinary and Event Sales teams.
- Oversee banquet execution and support client satisfaction through effective communication and agile event coordination.
- Coach and develop associates across the department, building a strong service-focused culture.
- Maintain financial responsibility by adhering to forecasts, managing labor, and monitoring departmental costs.
- Ensure full compliance with health codes, licensing laws, and Atrium standards.
What We Are Looking For:
- 2+ years of F&B experience with prior leadership exposure - critical for confidently managing daily operations and team performance.
- Strong understanding of guest service standards and F&B trends - needed to elevate the dining experience and maximize profitability.
- Proficiency with Microsoft Office and cloud-based tools - essential for planning, reporting, and communication.
- ServSafe and TIPS certification - required to maintain safety and compliance across all service areas.
- Flexibility to work varied schedules, including early mornings, evenings, weekends, and holidays - vital for supporting a dynamic hotel environment.
- Hospitality degree or experience preferred - adds valuable perspective to managing service-driven teams.
What Atrium Leadership Looks Like:
- Accountable Achiever: You set clear goals and follow through with excellence.
- Agile Thinker: You adapt quickly and think proactively to solve problems.
- Talent Curator: You develop and inspire a strong, service-oriented team.
- Transparent Leader: You lead with integrity and foster open communication.
- Leading with SPIRIT: You reflect our core values - Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork - in every interaction.
Why Atrium?
Hear it from Jeffrey C. "The overall culture of Atrium Hospitality is second to none. Open door policy and regional + corporate senior leadership are very accessible. My team and I are successful because we receive support from all levels and are set up for success."
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy
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Get Access To All JobsTips for Finding Customer Support Jobs at Atrium Hospitality Jobs
Tailor your resume to hotel operations
Atrium manages full-service and select-service hotels, so frame your Customer Support experience around guest resolution, reservation systems, and front-of-house workflows. Generic call center experience reads weaker than hospitality-specific language.
Target properties during peak hiring cycles
Hotel groups like Atrium ramp up Customer Support hiring before summer and major holiday periods. Submitting applications in early spring or late fall positions you ahead of the rush, giving hiring managers more time to assess sponsorship paperwork.
Verify OPT authorization aligns with your start date
If you're on F-1 OPT, your Employment Authorization Document must be valid before your first day. USCIS recommends applying at least 90 days before your program end date, and gaps in authorization can complicate onboarding at hospitality employers with strict I-9 timelines.
Search open roles through Migrate Mate
Browse Customer Support openings at Atrium Hospitality filtered by visa type using Migrate Mate, which surfaces roles from employers with verified sponsorship history so you're not applying blind.
Clarify sponsorship scope during the offer stage
Once you receive an offer, ask HR directly which filing fees the company covers and whether they use outside immigration counsel. Hospitality employers with active sponsorship programs typically have established processes, but the scope of employer support varies by property.
Customer Support at Atrium Hospitality jobs are hiring across the US. Find yours.
Find Customer Support at Atrium Hospitality JobsFrequently Asked Questions
Does Atrium Hospitality sponsor H-1B visas for Customer Support roles?
H-1B sponsorship for Customer Support positions is uncommon at Atrium Hospitality. H-1B classification requires the role to qualify as a specialty occupation, and most front-line Customer Support positions in hospitality do not meet that threshold. Atrium's sponsorship activity for this function is concentrated in categories like H-2B, F-1 OPT, J-1, and TN, which are better suited to the nature of hotel operations work.
Which visa types does Atrium Hospitality commonly use for Customer Support positions?
Atrium Hospitality sponsors Customer Support staff under several visa categories. H-2B covers temporary nonagricultural workers in seasonal hotel roles. J-1 is common for exchange visitors in hospitality training programs. F-1 OPT and CPT allow students to work in their field during or after studies. TN applies to Canadian and Mexican nationals in qualifying professional categories. The right category depends on your nationality, education, and employment timeline.
What qualifications does Atrium Hospitality expect for Customer Support roles?
Atrium typically looks for candidates with direct guest-facing experience, comfort with property management systems, and strong written and verbal communication skills. For sponsored roles, a background in hotel front desk, reservations, or guest services carries more weight than general customer service experience. Some positions, particularly those tied to J-1 or internship programs, may accept candidates who are still completing hospitality or business degrees.
How do I apply for Customer Support jobs at Atrium Hospitality?
Start by browsing open Customer Support positions at Atrium Hospitality on Migrate Mate, which lists roles from employers with documented sponsorship history so you can target the right openings. Once you identify a role, apply through Atrium's careers portal and note your visa status in the application. If you advance to an interview, raise the sponsorship question early so both sides can assess fit before an offer is extended.
How long does the visa sponsorship process take for a Customer Support role at Atrium Hospitality?
Timeline depends on visa category. F-1 OPT authorization from USCIS can take up to three months, so apply well before your program end date. H-2B petitions are tied to seasonal start dates and must be filed months in advance due to the annual cap. J-1 program placement typically requires coordination with a sponsor organization several weeks before your start date. Build your timeline backward from your intended first day to avoid gaps.
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