Customer Service Jobs at Atrium Hospitality with Visa Sponsorship
Atrium Hospitality hires for Customer Service roles across its hotel portfolio, from front desk and guest relations to reservations and concierge positions. The company has a track record of sponsoring international workers in this function, making it a realistic target if you're navigating work authorization in hospitality.
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Get Access To All JobsPM Restaurant Manager
Hotel:
Raleigh Durham Embassy Suites
201 Harrison Oaks Blvd
Cary, NC 27513
Job Type: Full time
Compensation Range: $65,000
Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.
What's in it for you?
The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.
- Career Growth & Learning - 40% of our management hires are internal promotions!
- Invest in Your Future - 401(k) plan with company match.
- Comprehensive Health Coverage - Medical, dental, and vision insurance options.
- Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations.
- Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
- Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.
Job Description
What You Will Do:
- Lead daily operations across all Food & Beverage outlets, ensuring service excellence and team alignment with Atrium's Core Values.
- Drive revenue through creative promotions, upselling strategies, and collaboration with Culinary and Event Sales teams.
- Oversee banquet execution and support client satisfaction through effective communication and agile event coordination.
- Coach and develop associates across the department, building a strong service-focused culture.
- Maintain financial responsibility by adhering to forecasts, managing labor, and monitoring departmental costs.
- Ensure full compliance with health codes, licensing laws, and Atrium standards.
What We Are Looking For:
- 2+ years of F&B experience with prior leadership exposure - critical for confidently managing daily operations and team performance.
- Strong understanding of guest service standards and F&B trends - needed to elevate the dining experience and maximize profitability.
- Proficiency with Microsoft Office and cloud-based tools - essential for planning, reporting, and communication.
- ServSafe and TIPS certification - required to maintain safety and compliance across all service areas.
- Flexibility to work varied schedules, including early mornings, evenings, weekends, and holidays - vital for supporting a dynamic hotel environment.
- Hospitality degree or experience preferred - adds valuable perspective to managing service-driven teams.
What Atrium Leadership Looks Like:
- Accountable Achiever: You set clear goals and follow through with excellence.
- Agile Thinker: You adapt quickly and think proactively to solve problems.
- Talent Curator: You develop and inspire a strong, service-oriented team.
- Transparent Leader: You lead with integrity and foster open communication.
- Leading with SPIRIT: You reflect our core values - Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork - in every interaction.
Why Atrium?
Hear it from Jeffrey C. "The overall culture of Atrium Hospitality is second to none. Open door policy and regional + corporate senior leadership are very accessible. My team and I are successful because we receive support from all levels and are set up for success."
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy
PM Restaurant Manager
Hotel:
Raleigh Durham Embassy Suites
201 Harrison Oaks Blvd
Cary, NC 27513
Job Type: Full time
Compensation Range: $65,000
Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.
What's in it for you?
The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.
- Career Growth & Learning - 40% of our management hires are internal promotions!
- Invest in Your Future - 401(k) plan with company match.
- Comprehensive Health Coverage - Medical, dental, and vision insurance options.
- Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations.
- Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
- Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.
Job Description
What You Will Do:
- Lead daily operations across all Food & Beverage outlets, ensuring service excellence and team alignment with Atrium's Core Values.
- Drive revenue through creative promotions, upselling strategies, and collaboration with Culinary and Event Sales teams.
- Oversee banquet execution and support client satisfaction through effective communication and agile event coordination.
- Coach and develop associates across the department, building a strong service-focused culture.
- Maintain financial responsibility by adhering to forecasts, managing labor, and monitoring departmental costs.
- Ensure full compliance with health codes, licensing laws, and Atrium standards.
What We Are Looking For:
- 2+ years of F&B experience with prior leadership exposure - critical for confidently managing daily operations and team performance.
- Strong understanding of guest service standards and F&B trends - needed to elevate the dining experience and maximize profitability.
- Proficiency with Microsoft Office and cloud-based tools - essential for planning, reporting, and communication.
- ServSafe and TIPS certification - required to maintain safety and compliance across all service areas.
- Flexibility to work varied schedules, including early mornings, evenings, weekends, and holidays - vital for supporting a dynamic hotel environment.
- Hospitality degree or experience preferred - adds valuable perspective to managing service-driven teams.
What Atrium Leadership Looks Like:
- Accountable Achiever: You set clear goals and follow through with excellence.
- Agile Thinker: You adapt quickly and think proactively to solve problems.
- Talent Curator: You develop and inspire a strong, service-oriented team.
- Transparent Leader: You lead with integrity and foster open communication.
- Leading with SPIRIT: You reflect our core values - Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork - in every interaction.
Why Atrium?
Hear it from Jeffrey C. "The overall culture of Atrium Hospitality is second to none. Open door policy and regional + corporate senior leadership are very accessible. My team and I are successful because we receive support from all levels and are set up for success."
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy
See all 28+ Customer Service at Atrium Hospitality jobs
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Get Access To All JobsTips for Finding Customer Service Jobs at Atrium Hospitality Jobs
Tailor your resume to hotel operations
Front desk, guest relations, and reservations experience translates directly to what Atrium looks for. Frame your background around property management systems, guest satisfaction metrics, and shift-based availability to match the operational reality of hotel customer service.
Understand which visa types fit your situation
Atrium sponsors across multiple nonimmigrant categories for Customer Service roles. If you're on F-1 OPT, your 60-day grace period after graduation is tight, so confirm your authorization start date aligns with Atrium's onboarding timeline before you apply.
Target properties during peak hiring cycles
Hotel chains like Atrium ramp up Customer Service hiring ahead of summer and holiday travel seasons. Submitting applications in late winter gives you the best chance of landing an offer before peak-season headcount is locked in.
Use Migrate Mate to surface open Customer Service roles
Atrium posts Customer Service openings across multiple properties and regions. Use Migrate Mate to filter specifically for Atrium Hospitality positions that match your visa type, so you're not manually cross-referencing job boards with sponsorship eligibility.
Clarify your work authorization early in interviews
Atrium's HR teams process sponsorship paperwork at the property level. Ask directly whether the specific hotel you're interviewing at has handled your visa category before, rather than assuming corporate-level sponsorship experience applies uniformly across properties.
Confirm your J-1 or TN status before your start date
If you're on a J-1 or TN, your authorization must be active on your first day of employment. USCIS and DOL require employers to verify this through E-Verify, so any gap between your offer acceptance and your authorized start date needs to be resolved before onboarding begins.
Customer Service at Atrium Hospitality jobs are hiring across the US. Find yours.
Find Customer Service at Atrium Hospitality JobsFrequently Asked Questions
Does Atrium Hospitality sponsor H-1B visas for Customer Service?
H-1B visas require the role to qualify as a specialty occupation, which typically means a position directly tied to a specific bachelor's degree field. Most frontline Customer Service roles in hotels, including front desk and guest relations, do not meet that threshold. Atrium's Customer Service sponsorship track record is stronger for categories like H-2B, J-1, TN, and F-1 OPT.
How do I apply for Customer Service jobs at Atrium Hospitality?
Start by browsing open Customer Service roles at Atrium Hospitality through Migrate Mate, which filters listings by visa sponsorship eligibility. Once you identify a role, apply directly through Atrium's careers portal. Tailor your application to the specific property and role type, since Customer Service needs vary across full-service hotels, extended-stay properties, and resort locations.
Which visa types does Atrium Hospitality commonly use for Customer Service roles?
Atrium Hospitality has sponsored Customer Service workers across several nonimmigrant categories. H-2B is common for temporary seasonal positions at resort and leisure properties. J-1 is frequently used for hospitality exchange program participants. F-1 OPT and CPT cover students in hospitality management programs, and TN applies to qualified Canadian and Mexican nationals in eligible occupations.
What qualifications does Atrium Hospitality expect for Customer Service positions?
Most Customer Service roles at Atrium require prior hotel or guest-facing experience, familiarity with property management systems such as Opera or Fosse, and availability for varied shifts including weekends and holidays. Management-track or supervisor-level positions may require a degree in hospitality management, which also strengthens the case for certain visa categories like TN.
How do I time my application to align with Atrium's sponsorship and hiring process?
H-2B petitions have a strict April 1 cap start date, so Atrium must file well in advance for seasonal Customer Service hires. If you're on F-1 OPT, your employment authorization needs to be in place before your start date. Building at least two to three months of lead time into your application timeline gives both you and the property enough runway to complete the paperwork.
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