Customer Service Jobs at Belk with Visa Sponsorship

INTRODUCTION

The Beauty Flex Associate drives sales and delivers a positive customer experience by providing excellent service through building client relationships, performing product applications, and offering customized recommendations. This role has a genuine enthusiasm for the beauty and fragrance industry, competitive drive, and confidence to excel in a fast-paced commission environment. This is an hourly position.

ROLE AND RESPONSIBILITIES

• Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.

• Greet, engage, and assist customers warmly, creating a welcoming environment and providing personalized service to enhance customer shopping experience.

• Apply suggestive selling techniques and offer product recommendations to meet customer needs and drive sales.

• Build genuine relationships with customers to foster loyalty and repeat business.

• Process transactions accurately and efficiently. Handle customer inquiries, returns, and concerns with professionalism, promptness, and care.

• Maintain visually appealing selling areas, merchandise presentation standards, accurate signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.

• Leverage training tools, use resources, and embrace feedback to continuously boost product knowledge, build selling skills, and strengthen performance. Stay informed of products, promotions, policies, and store events to deliver accurate information to customers and enhance service.

• Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.

• Support store operations by assisting with store fulfillment, pricing, promotional sets, product placement, and other tasks as assigned.

• Follow asset protection procedures, safety guidelines, and security protocols, supporting store shortage control, inventory accuracy, and minimizing risk in designated area.

SKILLS AND ABILITIES

• Dedication to customer service and a drive to achieve store objectives.

• Skills and experience to perform in the role and a commitment to continuously learn.

• Ability to take ownership of assigned tasks and contribute to store success.

• Communicate with excellence.

• Comfortable with technology, including smart phones, tablet computers and Windows-based operating systems.

• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.

• Must regularly move around all store areas and be accessible to customers.

• Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.

• Comfortable with and enjoy assisting customers with makeup application and skincare services.

• Associates must maintain all required professional licenses and certifications, including any state-specific demonstrator or cosmetology licenses, as required by applicable state and local regulatory boards.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

BENEFITS WE OFFER

• Medical, Dental, and Vision

• 401K with Matching Contribution

• Generous PTO

• Merchandise Discounts

• Paid Maternity and Paternal Leave

• Growth and Professional Development Opportunities

• Employee Assistance Programs

• Education and Tuition Reimbursement Programs

• Benefit eligibility dependent on role and/or full-time/part-time status

Your career. Your runway.

At Belk, we’re focused on what matters most to our customers and associates. We try new things and adapt quickly. Whether showcasing emerging fashion trends or embracing new ways of doing business, we approach our work with curiosity and a problem-solving mentality. We've been doing that for more than 135+ years and continue to evolve!