Customer Service Lead Jobs at Belk with Visa Sponsorship

INTRODUCTION

The Merchandising Team Lead drives sales and delivers a positive customer experience by creating attractive product presentations that are well-merchandised, signed accurately, and spaced for ease of shopping. This role leads the team in product placement, floor sets, signage, price changes, and maintaining visual merchandising standards. The Merchandising Team Lead works collaboratively with omni, operations, and selling teams to ensure merchandising and operational excellence and achieve store objectives. This is an hourly position, with monthly bonus eligibility.

ROLE AND RESPONSIBILITIES

What you will do

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of key metrics.

• Lead team in effectively executing product presentations, ensuring placement aligns with visual merchandising directives, planograms, and brand standards. Assist with receiving and processing inbound deliveries to support product readiness.

• Guide team in executing sale sets and price changes with accuracy and efficiency by printing and preparing signs and monitoring for daily promotional updates. Maintain equipment, devices, tools, and organization of back-of-house areas to promote efficiency.

• Communicate daily goals and key tasks. Model behaviors that support building team knowledge to enhance individual and store operational results.

• Participate in weekly leadership workload planning meetings to ensure all merchandising, signing, and pricing tasks are planned and scheduled. Utilize inbound manifests, visual merchandising directives, planograms, and company tools to determine required labor hours.

• Demonstrate adaptability and respond to changing circumstances, adjusting tactics and shifting resources based on updated forecasts and business needs.

• Enhance team performance by assisting with onboarding, initiating teaching opportunities, and supporting associate’s continued learning.

• Champion associate engagement, sharing team successes, and celebrating associate achievements. Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued.

• Support in-store customer experience by providing excellent customer service, assisting with stock replenishment and store recovery efforts, and supporting the store during key coverage periods.

• Lead store fulfillment support and asset protection initiatives in designated areas by accurately and efficiently executing omni and operations processes, following product protection procedures, and adhering to safety guidelines and security protocols.

SKILLS AND ABILITIES

• Ability to use data, guidance, and judgement to support timely and effective decisions that contribute to team and business success.

• Skills and experience to perform in the role and a commitment to continuously learn.

• Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.

• Self-directed and able to work with minimal supervision in a deadline-driven environment.

• Communicate with excellence.

• Comfortable with technology, including smart phones, tablet computers, and Windows-based operating systems.

• 1-3 years of experience in Visual Merchandising or Retail Management.

• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.

• Must regularly move around all store areas and be accessible to customers.

• Must bend, reach, stretch for product as well as lift, carry, and move at least 50 lbs.

• Ability to push/pull receiving equipment weighing up to 500 lbs.

• Ability to carry props, measure, climb ladders, and assemble visual elements/hang signage at heights.

The job posting highlights the most relevant/essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.