Customer Service Lead Jobs at Life Time with Visa Sponsorship
Customer Service Lead roles at Life Time sit at the intersection of hospitality, fitness culture, and team management. Life Time has sponsored work authorization across multiple visa categories for this function, making it a realistic target if you're building a U.S. career in sports and recreation.
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Get Access To All JobsPosition Summary
The Assistant Café Leader supports the Café Leader in delivering exceptional guest experiences, leading daily operations, and developing a high-performing team. This role combines strong service leadership with operational know-how, ensuring the café runs smoothly, efficiently, and in alignment with Life Time’s hospitality standards. From coaching team members to ensuring food quality and safety, the Assistant Café Leader sets the tone for service excellence while supporting business goals.
Job Duties and Responsibilities
- Leads day-to-day café operations with a focus on hospitality, service standards, and shift execution
- Coaches, trains, and motivates team members to deliver exceptional guest experiences and meet performance expectations
- Partners with the Café Leader to manage labor, food costs, inventory, and overall financial performance
- Supports hiring, onboarding, and ongoing development of team members to create a strong, service-focused café culture
- Ensures all food safety, cleanliness, and Life Time brand standards are upheld on every shift
Position Requirements
- Strong passion for hospitality, guest engagement, and team leadership
- Ability to lead by example and coach others in a fast-paced café environment
- Experience working with POS systems, food handling, and inventory processes
- Ability to lift up to 20 lbs repeatedly and perform physical tasks throughout shifts
- Strong communication and organizational skills
Education:
- High School Graduate or equivalent
Years of Experience:
- 1-2 years of leadership experience in a fast-casual or café setting
Licenses / Certifications / Registrations:
- ServSafe Manager certification or equivalent
- ServSafe Alcohol Safety or equivalent (if applicable)
- CPR/AED certification
Preferred Requirements
- College degree in business, culinary arts, hospitality, or related field
- Knowledge of food costing, scheduling, and basic profit & loss analysis
- Experience leading team culture and driving sales through service
- Ability to develop and implement service recovery or upselling strategies
- Passion for creating a desirable, guest-centric café environment
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
Position Summary
The Assistant Café Leader supports the Café Leader in delivering exceptional guest experiences, leading daily operations, and developing a high-performing team. This role combines strong service leadership with operational know-how, ensuring the café runs smoothly, efficiently, and in alignment with Life Time’s hospitality standards. From coaching team members to ensuring food quality and safety, the Assistant Café Leader sets the tone for service excellence while supporting business goals.
Job Duties and Responsibilities
- Leads day-to-day café operations with a focus on hospitality, service standards, and shift execution
- Coaches, trains, and motivates team members to deliver exceptional guest experiences and meet performance expectations
- Partners with the Café Leader to manage labor, food costs, inventory, and overall financial performance
- Supports hiring, onboarding, and ongoing development of team members to create a strong, service-focused café culture
- Ensures all food safety, cleanliness, and Life Time brand standards are upheld on every shift
Position Requirements
- Strong passion for hospitality, guest engagement, and team leadership
- Ability to lead by example and coach others in a fast-paced café environment
- Experience working with POS systems, food handling, and inventory processes
- Ability to lift up to 20 lbs repeatedly and perform physical tasks throughout shifts
- Strong communication and organizational skills
Education:
- High School Graduate or equivalent
Years of Experience:
- 1-2 years of leadership experience in a fast-casual or café setting
Licenses / Certifications / Registrations:
- ServSafe Manager certification or equivalent
- ServSafe Alcohol Safety or equivalent (if applicable)
- CPR/AED certification
Preferred Requirements
- College degree in business, culinary arts, hospitality, or related field
- Knowledge of food costing, scheduling, and basic profit & loss analysis
- Experience leading team culture and driving sales through service
- Ability to develop and implement service recovery or upselling strategies
- Passion for creating a desirable, guest-centric café environment
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
See all 66+ Customer Service Lead at Life Time jobs
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Get Access To All JobsTips for Finding Customer Service Lead Jobs at Life Time Jobs
Frame your credentials around member-facing leadership
Life Time's Customer Service Leads are evaluated on team supervision and member experience, not just service desk skills. Document any experience managing shift staff, resolving escalations, or overseeing front-of-house operations before you apply.
Target locations with high hiring volume
Life Time operates large-format clubs across major metro markets. Clubs in Texas, Minnesota, and the Northeast tend to post Customer Service Lead openings most consistently. Focusing your search on these markets improves your odds of landing an active role.
Clarify OPT and CPT timelines during your first interview
Life Time sponsors F-1 OPT and CPT for this role. If you're on F-1 status, confirm your OPT end date before the offer stage. USCIS requires your OPT authorization to be active on your start date, so a gap between offer acceptance and work authorization approval can delay onboarding.
Understand how PERM shapes your long-term path
Life Time has filed under EB-2 and EB-3 preference categories. These require a PERM labor certification through DOL before USCIS adjudicates the immigrant petition. Ask your HR contact early whether the role qualifies and what the employer's typical sponsorship timeline looks like.
Use Migrate Mate to filter open roles by sponsorship type
Life Time posts Customer Service Lead positions across dozens of locations simultaneously, making it difficult to identify which openings are actively hiring for sponsored candidates. Migrate Mate filters Life Time jobs by visa sponsorship category so you can target roles that match your authorization status.
Align your application timing with club opening cycles
Life Time frequently hires Customer Service Leads ahead of new club openings, which create concentrated bursts of leadership hiring. Applying during a pre-opening ramp-up period means you're competing for roles where the team structure is still being built, not backfilling a vacancy.
Customer Service Lead at Life Time jobs are hiring across the US. Find yours.
Find Customer Service Lead at Life Time JobsFrequently Asked Questions
Does Life Time sponsor H-1B visas for Customer Service Leads?
Life Time's documented sponsorship for Customer Service Lead roles has been through EB-2, EB-3, F-1 OPT, and F-1 CPT categories rather than H-1B. The H-1B is typically reserved for specialty occupations requiring a directly related bachelor's degree, and customer service leadership roles in the fitness and recreation industry don't consistently meet that threshold. If you're pursuing a long-term Green Card path, the EB-3 route through PERM is more commonly used for this type of role at Life Time.
Which visa types are commonly used for Customer Service Lead roles at Life Time?
Life Time has sponsored this role under F-1 OPT and F-1 CPT for students and recent graduates, and has filed under EB-2 and EB-3 for permanent residence pathways. F-1 OPT is the most accessible entry point if you're transitioning from a U.S. degree program, giving you up to 12 months of work authorization while your employer evaluates a longer-term sponsorship arrangement.
What qualifications or experience does Life Time expect for Customer Service Lead roles?
Life Time's Customer Service Lead positions typically require demonstrated experience in a supervisory or team lead capacity within a high-volume, member-facing environment. Backgrounds in fitness facilities, hospitality, or retail management translate well. Strong candidates can speak to specific outcomes: reduced wait times, improved member retention metrics, or team scheduling efficiency. A degree isn't always required, but experience managing direct reports is consistently prioritized.
How do I apply for Customer Service Lead jobs at Life Time?
You can browse open Customer Service Lead positions at Life Time through Migrate Mate, which filters roles by visa sponsorship type so you can confirm sponsorship eligibility before applying. Once you identify a target location, apply through Life Time's careers portal and tailor your resume to emphasize member experience management and shift leadership. Follow up with the hiring manager or club general manager directly if you don't hear back within two weeks, as club-level hiring often moves faster than corporate recruitment timelines suggest.
How long does the sponsorship process take for a Customer Service Lead role at Life Time?
Timeline depends on which visa category applies to your situation. F-1 OPT authorization from USCIS can take 90 days or more to process, so you'll need to apply well before your intended start date. EB-3 sponsorship through the PERM labor certification process typically takes one to two years before USCIS receives the immigrant petition, and priority date backlogs can extend that further depending on your country of birth. Confirm the employer's internal process timeline during the offer stage.
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