Customer Service Lead Jobs at Giant Eagle with Visa Sponsorship
Customer Service Lead roles at Giant Eagle sit at the intersection of retail operations and team management, overseeing frontline staff across grocery and convenience locations. Giant Eagle has sponsored E-3 visas for this function, making it a viable target for Australian candidates with retail leadership experience.
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Get Access To All JobsJob Summary
Receiving Leads are key players in our store's success by making sure our products get in the door quickly and accurately. The Receiving Lead will organize, control and maintain effective backroom/receiving area operations to minimize costs, enforce security procedures, promote a safe work environment and provide superior service to all internal and external customers. In addition to providing unparalleled guest service, you'll be the one we count on to guide the team through stocking, ordering and inventory. To thrive in this position, you should be a team player. You know that you are only successful when those around you are set up for success. You are eager to support an amazing team, have the drive to grow your career in leadership and have the ability to inspire those around you.
Job Description
- Experience Required: 6 months to 1 year; Desire to become a Non-Union Team Leader.
- Experience Desired: Customer Service Experience; 1 to 2 years of shipping and/or receiving experience preferred.
- Education Desired: High school diploma or equivalent
- Certification or Licensing Preferred: DSD Certification
- Lifting Requirement: Up to 50 pounds
- Age Requirement: At least 18 years of age
Job Responsibilities
- Actively support a culture of safety which includes, but is not limited to, food safety, Team Member safety and customer safety.
- Always conduct business with a clear understanding that customer service is a significant point of difference for our Company. Every interaction, whether with an internal or external customer, is to be conducted with the highest degree of integrity and with an understanding that the end result is to deliver service in an unparalleled manner.
- Receive and process all DSD vendor and third-party deliveries and returns according to established procedures and company standards, maintaining all documentation necessary.
- Maintain a clean an organized and clutter free backroom/receiving area operation.
- Maintain a safe/secure environment in the receiving area by exceeding the health and OSHA requirements by adhering to the company's prescribed safety methods.
- Ensure that DSD vendors follow the established company standards, with regards to accuracy, safety and security; and that all third party deliveries (UPS, FedEx, etc.) are received according to the established DSD procedures.
- Conduct vendor spot checks on all items received through DSD process, and maintain proper signature logs for DSD vendors/deliveries.
- Ensure that respective departments are notified of perishable deliveries in a timely fashion in order to ensure maintenance of cold chain.
- Maintain proper documentation and reporting for any and all pricing discrepancies, unauthorized/damaged product, and vendor compliance violations with occur with DSD vendors or products.
- Manage immediate area outside of receiving room to ensure that there are no obstructions to the receiving of deliveries in an efficient time and manner.
- Maintain necessary equipment for receiving purposes (power jacks, DEX, DSD system) perform regular checks and maintenance and promptly report any problems for correction/repairs.
- Make bales by operating paper baler.
- Dispose of trash by using automatic compactor.
- Organize flats/backroom for evening crew.
About us
At Giant Eagle, we believe in nourishing life’s moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you’ll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us — because you matter.
Job Summary
Receiving Leads are key players in our store's success by making sure our products get in the door quickly and accurately. The Receiving Lead will organize, control and maintain effective backroom/receiving area operations to minimize costs, enforce security procedures, promote a safe work environment and provide superior service to all internal and external customers. In addition to providing unparalleled guest service, you'll be the one we count on to guide the team through stocking, ordering and inventory. To thrive in this position, you should be a team player. You know that you are only successful when those around you are set up for success. You are eager to support an amazing team, have the drive to grow your career in leadership and have the ability to inspire those around you.
Job Description
- Experience Required: 6 months to 1 year; Desire to become a Non-Union Team Leader.
- Experience Desired: Customer Service Experience; 1 to 2 years of shipping and/or receiving experience preferred.
- Education Desired: High school diploma or equivalent
- Certification or Licensing Preferred: DSD Certification
- Lifting Requirement: Up to 50 pounds
- Age Requirement: At least 18 years of age
Job Responsibilities
- Actively support a culture of safety which includes, but is not limited to, food safety, Team Member safety and customer safety.
- Always conduct business with a clear understanding that customer service is a significant point of difference for our Company. Every interaction, whether with an internal or external customer, is to be conducted with the highest degree of integrity and with an understanding that the end result is to deliver service in an unparalleled manner.
- Receive and process all DSD vendor and third-party deliveries and returns according to established procedures and company standards, maintaining all documentation necessary.
- Maintain a clean an organized and clutter free backroom/receiving area operation.
- Maintain a safe/secure environment in the receiving area by exceeding the health and OSHA requirements by adhering to the company's prescribed safety methods.
- Ensure that DSD vendors follow the established company standards, with regards to accuracy, safety and security; and that all third party deliveries (UPS, FedEx, etc.) are received according to the established DSD procedures.
- Conduct vendor spot checks on all items received through DSD process, and maintain proper signature logs for DSD vendors/deliveries.
- Ensure that respective departments are notified of perishable deliveries in a timely fashion in order to ensure maintenance of cold chain.
- Maintain proper documentation and reporting for any and all pricing discrepancies, unauthorized/damaged product, and vendor compliance violations with occur with DSD vendors or products.
- Manage immediate area outside of receiving room to ensure that there are no obstructions to the receiving of deliveries in an efficient time and manner.
- Maintain necessary equipment for receiving purposes (power jacks, DEX, DSD system) perform regular checks and maintenance and promptly report any problems for correction/repairs.
- Make bales by operating paper baler.
- Dispose of trash by using automatic compactor.
- Organize flats/backroom for evening crew.
About us
At Giant Eagle, we believe in nourishing life’s moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you’ll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us — because you matter.
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Get Access To All JobsTips for Finding Customer Service Lead Jobs at Giant Eagle Jobs
Frame your retail leadership credentials clearly
Giant Eagle's Customer Service Lead roles require demonstrable team supervision and floor operations experience. Organize your work history around specific responsibilities like scheduling, performance coaching, and complaint resolution rather than listing general customer service duties.
Target stores with high customer volume
Giant Eagle operates large-format supermarkets and GetGo convenience locations across Pennsylvania, Ohio, and West Virginia. Locations in dense metro areas and university towns tend to have higher staff turnover and more active hiring pipelines for lead-level roles.
Confirm your role qualifies as a specialty occupation
E-3 sponsorship requires the position to meet the specialty occupation standard. For a Customer Service Lead, this means your employer needs to demonstrate the role requires at least a bachelor's degree in a relevant field, so align your application materials accordingly.
Get your LCA timing right before accepting an offer
Giant Eagle must file a Labor Condition Application with the DOL before your E-3 visa application can proceed. This step alone takes several business days, so factor it into your start date negotiation and don't hand in notice at your current job prematurely.
Use Migrate Mate to find open Customer Service Lead roles
Giant Eagle posts Customer Service Lead openings across multiple states, and listings disappear quickly. Search Migrate Mate to filter specifically for E-3 eligible roles at Giant Eagle so you're applying to positions where sponsorship is already on the table.
Address scheduling flexibility directly in interviews
Retail lead roles at Giant Eagle involve variable hours including weekends and holidays. Demonstrating upfront that you can cover non-standard shifts signals operational reliability and removes a common hesitation hiring managers have when considering candidates who need visa processing lead time.
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Find Customer Service Lead at Giant Eagle JobsFrequently Asked Questions
Does Giant Eagle sponsor H-1B visas for Customer Service Leads?
Giant Eagle's visa sponsorship activity for Customer Service Lead roles has centered on the E-3 visa rather than the H-1B. The H-1B requires entering an annual lottery, which makes it a less practical pathway for a retail lead role with ongoing hiring needs. If you're an Australian citizen, the E-3 is the more direct route to pursue with Giant Eagle.
Which visa types are commonly used for Customer Service Lead roles at Giant Eagle?
The E-3 visa is the primary pathway Giant Eagle has used to sponsor Customer Service Lead positions. It's available exclusively to Australian citizens and requires the role to qualify as a specialty occupation supported by a relevant bachelor's degree. Unlike the H-1B, there's no lottery, and the process moves faster once your employer files the Labor Condition Application with the DOL.
What qualifications or experience does Giant Eagle expect for a Customer Service Lead?
Giant Eagle typically looks for candidates with hands-on retail or hospitality supervisory experience, including direct responsibility for staff scheduling, training, and customer escalations. A degree in business, retail management, or a related field supports the specialty occupation requirement for E-3 sponsorship. Prior experience in high-volume grocery or convenience retail is a strong differentiator at the screening stage.
How do I apply for Customer Service Lead jobs at Giant Eagle?
Start by browsing open Customer Service Lead roles on Migrate Mate, which filters listings by visa sponsorship eligibility so you can target positions where E-3 sponsorship is already being considered. When you apply, make your Australian citizenship and E-3 eligibility explicit in your cover materials. Giant Eagle's hiring teams operate at the store and regional level, so applications reviewed locally move faster than those routed through central HR.
How long does the E-3 sponsorship process take with Giant Eagle?
After Giant Eagle agrees to sponsor you, the process has two main stages: the DOL certifying your Labor Condition Application, which takes around seven business days, and then scheduling your visa interview at a U.S. consulate in Australia. Total processing from offer acceptance to visa in hand commonly runs four to eight weeks, though consulate appointment availability is the biggest variable. Build this timeline into your start date conversation early.
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