Customer Service Lead Jobs at BKF Engineers with Visa Sponsorship
Customer Service Lead roles at BKF Engineers sit at the intersection of client relations and engineering consulting, where you'll coordinate project communication across technical teams and external stakeholders. BKF Engineers has a track record of sponsoring international professionals for permanent residence pathways in this function.
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INTRODUCTION
BKF is a multi-service infrastructure consulting firm providing civil engineering and surveying services across California, the Pacific Northwest, and beyond. With offices throughout California and the Portland area, BKF has served transportation, water resources, land development, government, and federal clients for over 110 years.
At BKF, you’ll find a unique opportunity to grow your career with intention. Our culture values professional autonomy, innovation, and meaningful collaboration across offices. We are proud to have received the Great Place to Work certification for the second year in a row.
We are seeking an Area Lead of Transportation Design to join our team!
ROLE AND RESPONSIBILITIES
The Area Lead – Transportation Design is responsible for managing operations, supporting client account management, project delivery, and guiding team performance within a defined geographic area. Reporting to the Regional Lead, this role ensures alignment with regional goals and firm-wide standards. The Area Lead plays a hands-on role in project execution, client engagement, and team coordination, serving as a key liaison between technical office-level staff and regional leadership.
Responsibilities
Operations:
- Oversee day-to-day operations across offices or teams within the area.
- Coordinate with office leaders to ensure consistent application of firm policies and procedures.
- Monitor area performance metrics and escalate issues to the Regional Lead as needed.
- Oversee project budgets and resource allocation, ensuring efficient use of staff and financial resources.
- Identify opportunities for process improvements and operational efficiencies.
- Conduct regular team meetings to review project progress and resolve outstanding issues.
- Responsible for meeting or exceeding performance KPIs including, but not limited to, utilization and project profitability.
Project Delivery & Client Engagement:
- Lead engineering teams to deliver projects on time and within budget.
- Coordinate scope, timelines, and deliverables across multiple projects.
- Act as the primary point of contact for clients, addressing concerns and ensuring satisfaction.
- Develop and maintain client relationships to support business growth and new opportunities.
- Implement quality assurance and control processes throughout the project lifecycle.
- Identify risks and develop mitigation strategies to ensure successful delivery.
Team Leadership & Development:
- Supervise project managers, engineers, and technical staff, providing guidance and support.
- Foster a positive and inclusive team culture across offices in the area.
- Support onboarding, training, and development of staff.
- Identify and mentor emerging talent and provide input on performance reviews.
Strategic Support:
- Maintain regular communication with the Regional Lead and office leaders.
- Provide updates on area performance, staffing, and client activity.
- Participate in strategic planning and marketing efforts to promote the firm’s capabilities in the region.
BASIC QUALIFICATIONS
- Minimum of 8 years of experience delivering transportation planning and design services for public-sector clients.
- Demonstrated experience in business development, client relationship management, and major pursuits.
- Strong track record of successfully leading teams and managing multiple projects simultaneously.
- Exceptional communication skills, both verbal and written.
- Proficiency in project management software and tools.
- Demonstrated experience in business development and client relationship management.
- Excellent problem-solving abilities and a proactive approach to project management.
- Keen attention to detail and commitment to quality.
- Ability to thrive in a fast-paced, deadline-driven consulting environment.
- Willingness to travel as needed to support regional offices, project sites, and client engagements.
- Ability to work collaboratively with key internal stakeholders.
- Bachelor's degree in Civil Engineering or closely related field is required.
- PE license in California preferred.
Physical Demands:
Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 20 pounds with accommodations.
Work Conditions:
Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment. Travel to other BKF locations and client sites may be required.
BENEFITS
- The typical base salary range for this position is $170,000 - $215,000 annualized, depending upon skills, experience, education, and geographical location. This is a salary position paid biweekly.
- Competitive salaries, profit sharing, and 401k.
- Generous paid time off packages.
- 9 Paid Holidays.
- Education reimbursement, Paid annual dues for professional and societal organizations.
- BKF offers competitive and award-winning benefits and perks. To learn more click here.
BKF Engineers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
BKF Engineers does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and a specific solicitation for the position or other approved engagement request for the position with BKF Engineers, BKF Engineers reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited submittals are done at the risk of the recruiter.
LI-Hybrid

INTRODUCTION
BKF is a multi-service infrastructure consulting firm providing civil engineering and surveying services across California, the Pacific Northwest, and beyond. With offices throughout California and the Portland area, BKF has served transportation, water resources, land development, government, and federal clients for over 110 years.
At BKF, you’ll find a unique opportunity to grow your career with intention. Our culture values professional autonomy, innovation, and meaningful collaboration across offices. We are proud to have received the Great Place to Work certification for the second year in a row.
We are seeking an Area Lead of Transportation Design to join our team!
ROLE AND RESPONSIBILITIES
The Area Lead – Transportation Design is responsible for managing operations, supporting client account management, project delivery, and guiding team performance within a defined geographic area. Reporting to the Regional Lead, this role ensures alignment with regional goals and firm-wide standards. The Area Lead plays a hands-on role in project execution, client engagement, and team coordination, serving as a key liaison between technical office-level staff and regional leadership.
Responsibilities
Operations:
- Oversee day-to-day operations across offices or teams within the area.
- Coordinate with office leaders to ensure consistent application of firm policies and procedures.
- Monitor area performance metrics and escalate issues to the Regional Lead as needed.
- Oversee project budgets and resource allocation, ensuring efficient use of staff and financial resources.
- Identify opportunities for process improvements and operational efficiencies.
- Conduct regular team meetings to review project progress and resolve outstanding issues.
- Responsible for meeting or exceeding performance KPIs including, but not limited to, utilization and project profitability.
Project Delivery & Client Engagement:
- Lead engineering teams to deliver projects on time and within budget.
- Coordinate scope, timelines, and deliverables across multiple projects.
- Act as the primary point of contact for clients, addressing concerns and ensuring satisfaction.
- Develop and maintain client relationships to support business growth and new opportunities.
- Implement quality assurance and control processes throughout the project lifecycle.
- Identify risks and develop mitigation strategies to ensure successful delivery.
Team Leadership & Development:
- Supervise project managers, engineers, and technical staff, providing guidance and support.
- Foster a positive and inclusive team culture across offices in the area.
- Support onboarding, training, and development of staff.
- Identify and mentor emerging talent and provide input on performance reviews.
Strategic Support:
- Maintain regular communication with the Regional Lead and office leaders.
- Provide updates on area performance, staffing, and client activity.
- Participate in strategic planning and marketing efforts to promote the firm’s capabilities in the region.
BASIC QUALIFICATIONS
- Minimum of 8 years of experience delivering transportation planning and design services for public-sector clients.
- Demonstrated experience in business development, client relationship management, and major pursuits.
- Strong track record of successfully leading teams and managing multiple projects simultaneously.
- Exceptional communication skills, both verbal and written.
- Proficiency in project management software and tools.
- Demonstrated experience in business development and client relationship management.
- Excellent problem-solving abilities and a proactive approach to project management.
- Keen attention to detail and commitment to quality.
- Ability to thrive in a fast-paced, deadline-driven consulting environment.
- Willingness to travel as needed to support regional offices, project sites, and client engagements.
- Ability to work collaboratively with key internal stakeholders.
- Bachelor's degree in Civil Engineering or closely related field is required.
- PE license in California preferred.
Physical Demands:
Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 20 pounds with accommodations.
Work Conditions:
Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment. Travel to other BKF locations and client sites may be required.
BENEFITS
- The typical base salary range for this position is $170,000 - $215,000 annualized, depending upon skills, experience, education, and geographical location. This is a salary position paid biweekly.
- Competitive salaries, profit sharing, and 401k.
- Generous paid time off packages.
- 9 Paid Holidays.
- Education reimbursement, Paid annual dues for professional and societal organizations.
- BKF offers competitive and award-winning benefits and perks. To learn more click here.
BKF Engineers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
BKF Engineers does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and a specific solicitation for the position or other approved engagement request for the position with BKF Engineers, BKF Engineers reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited submittals are done at the risk of the recruiter.
LI-Hybrid
See all 30+ Customer Service Lead at BKF Engineers jobs
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Get Access To All JobsTips for Finding Customer Service Lead Jobs at BKF Engineers Jobs
Frame your credentials around client-facing consulting work
EB-2 and EB-3 petitions require clear documentation that your role demands specialized knowledge. Gather performance reviews, project summaries, and client communication records that show you manage consulting relationships, not just general customer service.
Target BKF's infrastructure and civil engineering project pipelines
BKF Engineers operates heavily in land development and civil infrastructure. Customer Service Lead openings are more likely when active project phases need dedicated client coordination, so track their project announcements and RFQ activity before applying.
Search open Customer Service Lead roles using Migrate Mate
Filter BKF Engineers' active Customer Service Lead listings on Migrate Mate to see which openings are tied to sponsorship-eligible positions, so you're applying to roles where the immigration pathway is already built into the hiring process.
Understand how PERM labor certification applies here
EB-3 sponsorship at a consulting firm like BKF requires PERM approval through DOL before the immigrant petition can advance. Confirm with the recruiter upfront whether the posted role has an active prevailing wage determination, since that directly affects your start-to-Green Card timeline.
Negotiate sponsorship commitment before signing your offer
Professional services firms sometimes distinguish between roles they'll sponsor for employment authorization and roles they'll carry through full permanent residence. Get written clarity on whether BKF will support EB-2 or EB-3 from the offer stage, not after your first-year review.
Align your visa status to BKF's sponsorship timeline expectations
If you're currently on OPT, your 60-day grace period and STEM extension window may not align with BKF's PERM processing schedule. Review your I-94 expiration and work authorization end date against typical PERM timelines, which DOL currently processes in 12 to 18 months.
Customer Service Lead at BKF Engineers jobs are hiring across the US. Find yours.
Find Customer Service Lead at BKF Engineers JobsFrequently Asked Questions
Does BKF Engineers sponsor H-1B visas for Customer Service Leads?
BKF Engineers' documented sponsorship activity for Customer Service Lead roles centers on permanent residence pathways, specifically EB-2 and EB-3 Green Card categories, rather than H-1B nonimmigrant visas. If you're currently on H-1B status through another employer, a transfer to BKF is possible, but you should confirm directly with their hiring team whether they'll file an H-1B transfer petition for this specific role.
Which visa types are commonly used for Customer Service Lead roles at BKF Engineers?
BKF Engineers sponsors Customer Service Lead professionals primarily through employment-based immigrant visa categories, EB-2 for roles requiring advanced degrees or exceptional ability, and EB-3 for positions filled through the PERM labor certification process. Both pathways require DOL approval before USCIS adjudicates the immigrant petition, so candidates entering these pipelines should expect a multi-year process depending on their country of birth.
What qualifications and experience are expected for Customer Service Lead roles at BKF Engineers?
BKF Engineers operates in civil and land development consulting, so Customer Service Lead candidates are expected to have experience managing client communication within a technical or professional services environment. A bachelor's degree in business, communications, or a related field is typically expected, along with demonstrated ability to coordinate between engineering project teams and external clients. Experience with project lifecycle communication in consulting is a strong differentiator.
How do I apply for Customer Service Lead jobs at BKF Engineers?
You can browse active Customer Service Lead openings at BKF Engineers through Migrate Mate, which surfaces roles where visa sponsorship is part of the hiring process. When applying, tailor your resume to highlight client relationship management within consulting or infrastructure projects. Follow up with BKF's recruiting team to confirm whether the specific posting includes permanent residence sponsorship before investing significant time in the process.
How do I plan my timeline when pursuing a sponsored Customer Service Lead role at BKF Engineers?
PERM labor certification through DOL is the first major step for EB-2 and EB-3 sponsorship, and current processing runs roughly 12 to 18 months before USCIS even receives the immigrant petition. If your current work authorization expires within two years, you'll need to discuss bridge strategies with BKF's legal team, such as maintaining valid nonimmigrant status through an H-1B or maintaining OPT STEM extension coverage during the PERM phase.
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