Customer Service Lead Jobs at DoorDash with Visa Sponsorship
Customer Service Lead roles at DoorDash sit at the intersection of operations, team management, and scaled support strategy. DoorDash has a well-established track record of sponsoring work visas across multiple categories for professional roles, making it a realistic target for international candidates with leadership experience in customer operations.
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Get Access To All JobsAbout the Team
DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality. Customers order their convenience, grocery, retail, and prepared foods in the DoorDash app, and our team members fulfill orders in a real, brick-and-mortar store for Dashers to deliver. We're open early and close late - some sites even run 24/7!
About the Role
DashMart is looking for a motivated and experienced individual that excels in fast-paced, physical environments and is excited to roll up their sleeves and actively engage in day-to-day operations. In this role, you will work within a local fulfillment center supporting Site Management running great shifts, and delegating tasks. As a Shift Lead, you will have shift responsibility for fulfilling orders in a warehouse environment and maintaining inventory, and in some locations, this involves preparing food in a light-prep kitchen.
You're excited about this opportunity because you will…
- Be an Owner: Take ownership of your assigned shifts, including warehouse and kitchen processes, safety/cleanliness, quality, and training. Maintain accountability for inventory, equipment, and other company assets to ensure they are properly handled, stored, and protected from loss or theft.
- Delight Customers: Ensure customer orders are delivered with high quality by executing orders accurately, communicating with customers when issues arise, and making sure Dasher pickups go smoothly.
- Lead: Guide Operations Associates through their shift by ensuring the team works safely and productively and serving as the point of escalation for daily operations.
- One Team One Fight: Support operations in both the warehouse and kitchen, assist with day-to-day tasks, and lead by example. You will be expected to engage in professional and respectful interactions with team members and customers, ensuring a positive and safe atmosphere in the warehouse while providing a high-quality experience for our customers.
- Help improve operations: Contribute ideas to improve our quality and customer experience.
We're excited about you because…
- You're self-motivated, positive, and a team player. You work well with others, and you bring a great attitude to your work each and every day. You have high integrity and are excited to delight customers.
- You have a proven track record of success in food and beverage, warehouse, and/or retail environments.
- You're able to be on your feet and move heavy products. You are excited and physically able (with or without accommodation) to lift up to 50 lbs., depending on the needs of the specific site, and can operate a pallet jack and hand truck.
- You have the ability and desire to obtain and maintain a food handling certificate. (DoorDash will provide this training)
- You have a high school diploma or GED equivalent. A college diploma is even better but not required.
- You are at least 18 years of age.
- You're organized and proficient in Google Docs and Google Sheets.
- You have flexibility in your schedule. Depending upon the scheduling needs of the hiring site, you can be available for a number of different shifts a week.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC, and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
About the Team
DashMart is a local-fulfillment center owned and operated by DoorDash, offering customers household essentials and other items to their doorsteps with speed, reliability, and quality. Customers order their convenience, grocery, retail, and prepared foods in the DoorDash app, and our team members fulfill orders in a real, brick-and-mortar store for Dashers to deliver. We're open early and close late - some sites even run 24/7!
About the Role
DashMart is looking for a motivated and experienced individual that excels in fast-paced, physical environments and is excited to roll up their sleeves and actively engage in day-to-day operations. In this role, you will work within a local fulfillment center supporting Site Management running great shifts, and delegating tasks. As a Shift Lead, you will have shift responsibility for fulfilling orders in a warehouse environment and maintaining inventory, and in some locations, this involves preparing food in a light-prep kitchen.
You're excited about this opportunity because you will…
- Be an Owner: Take ownership of your assigned shifts, including warehouse and kitchen processes, safety/cleanliness, quality, and training. Maintain accountability for inventory, equipment, and other company assets to ensure they are properly handled, stored, and protected from loss or theft.
- Delight Customers: Ensure customer orders are delivered with high quality by executing orders accurately, communicating with customers when issues arise, and making sure Dasher pickups go smoothly.
- Lead: Guide Operations Associates through their shift by ensuring the team works safely and productively and serving as the point of escalation for daily operations.
- One Team One Fight: Support operations in both the warehouse and kitchen, assist with day-to-day tasks, and lead by example. You will be expected to engage in professional and respectful interactions with team members and customers, ensuring a positive and safe atmosphere in the warehouse while providing a high-quality experience for our customers.
- Help improve operations: Contribute ideas to improve our quality and customer experience.
We're excited about you because…
- You're self-motivated, positive, and a team player. You work well with others, and you bring a great attitude to your work each and every day. You have high integrity and are excited to delight customers.
- You have a proven track record of success in food and beverage, warehouse, and/or retail environments.
- You're able to be on your feet and move heavy products. You are excited and physically able (with or without accommodation) to lift up to 50 lbs., depending on the needs of the specific site, and can operate a pallet jack and hand truck.
- You have the ability and desire to obtain and maintain a food handling certificate. (DoorDash will provide this training)
- You have a high school diploma or GED equivalent. A college diploma is even better but not required.
- You are at least 18 years of age.
- You're organized and proficient in Google Docs and Google Sheets.
- You have flexibility in your schedule. Depending upon the scheduling needs of the hiring site, you can be available for a number of different shifts a week.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC, and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
See all 64+ Customer Service Lead at DoorDash jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Lead at DoorDash roles.
Get Access To All JobsTips for Finding Customer Service Lead Jobs at DoorDash Jobs
Frame your credentials around scalable support operations
DoorDash evaluates Customer Service Leads on their ability to manage distributed teams and drive CSAT metrics at scale. Document specific examples of queue management, escalation handling, and cross-functional collaboration before you apply.
Target DoorDash's Merchant or Consumer support verticals
DoorDash's customer operations are divided by audience segment. Tailoring your application to a specific vertical, such as Merchant Experience or Consumer Support, signals role-fit and increases your chances of reaching a hiring manager with direct sponsorship authority.
Clarify your visa category before the offer stage
DoorDash sponsors several nonimmigrant categories including H-1B, E-3, and TN. Knowing which category applies to your nationality and background lets you address sponsorship logistics clearly when recruiters raise the question, rather than leaving it ambiguous late in the process.
Use Migrate Mate to filter open Customer Service Lead roles at DoorDash
Filtering by sponsorship-confirmed employers saves time and removes guesswork. Migrate Mate surfaces DoorDash's active Customer Service Lead openings alongside verified visa sponsorship data so you can apply to the right roles with the right context.
Understand how PERM applies to long-term sponsorship
If your goal is a Green Card through DoorDash, Customer Service Lead roles can support EB-2 or EB-3 sponsorship via the PERM labor certification process. Confirm whether the specific role level meets the DOL's prevailing wage and educational requirements for your intended category.
Negotiate your start date around H-1B cap deadlines
If you need a cap-subject H-1B, USCIS accepts petitions starting April 1 for an October 1 start. If you receive a DoorDash offer outside that window, confirm whether your current status allows a cap-exempt or OPT-bridged start to avoid a gap in authorization.
Customer Service Lead at DoorDash jobs are hiring across the US. Find yours.
Find Customer Service Lead at DoorDash JobsFrequently Asked Questions
Does DoorDash sponsor H-1B visas for Customer Service Leads?
Yes, DoorDash sponsors H-1B visas for Customer Service Lead roles. The role typically qualifies as a specialty occupation given the operational complexity and management responsibilities involved. Your employer will file Form I-129 with USCIS on your behalf. If you need a cap-subject H-1B, timing the offer around the annual April 1 filing window matters for your start date planning.
Which visa types are commonly used for Customer Service Lead roles at DoorDash?
The most common nonimmigrant categories for this role at DoorDash include H-1B, E-3 for Australian citizens, TN for Canadian and Mexican nationals, and F-1 OPT or CPT for eligible students. DoorDash also supports H-1B1 for Singaporean and Chilean nationals. For permanent residence, EB-2 and EB-3 Green Card pathways are available depending on your qualifications and the role's requirements.
How do I apply for Customer Service Lead jobs at DoorDash?
You can browse and apply for Customer Service Lead positions at DoorDash through Migrate Mate, which aggregates DoorDash's active sponsorship-eligible openings in one place. When applying, emphasize measurable outcomes from previous support leadership roles, such as team performance improvements or process changes that reduced handle time. DoorDash's recruiting process typically includes a recruiter screen, operational case study, and cross-functional panel interviews.
What qualifications and experience does DoorDash expect for a Customer Service Lead?
DoorDash generally looks for candidates with experience managing frontline customer service teams in a high-volume or tech-driven environment. Relevant backgrounds include operations management, workforce planning, and vendor or BPO oversight. Familiarity with support tooling such as Salesforce or Zendesk strengthens your application. A bachelor's degree in business, communications, or a related field is the baseline expectation for H-1B specialty occupation qualification.
How do I think about the timeline from job offer to work authorization at DoorDash?
Timeline depends heavily on your visa category. E-3 and TN petitions can be processed at a consulate in as little as a few weeks. H-1B standard processing currently runs three to five months with USCIS, while premium processing targets 15 business days. If you're on F-1 OPT, confirm your OPT end date and whether a STEM extension or cap-gap provision covers you through the H-1B start date.
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