Customer Service Lead Jobs at DoorDash with Visa Sponsorship
Customer Service Lead jobs at DoorDash sit at the intersection of operations, team management, and scaled support strategy. DoorDash has a well-established track record of sponsoring work visas across multiple categories for professional roles, making it a realistic target for international candidates with leadership experience in customer operations.
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Get Access To All JobsAbout The Team
The Inside Account Management team is part of DoorDash’s SMB account management engine. We are dedicated to the retention, satisfaction, and growth of 8,500+ high-impact restaurant partners. From our hubs in Tempe and Chicago, our team ensures that our merchants understand how to maximize their visibility, optimize their operations, and thrive on DoorDash. We pride ourselves on being data-driven, collaborative, and deeply committed to championing small business success.
About The Role
As a Merchant Success Manager (MSM), you will play a critical role in supporting and growing DoorDash’s SMB restaurant partners. You will manage a focused book of approximately 75 merchants, building long-term relationships and helping restaurant owners improve their performance on the platform. Through consistent outbound calls, email outreach, and data-driven conversations, you will guide merchants on how to increase visibility, optimize their listings, adopt DoorDash products, and ultimately grow their revenue. You’ll be accountable for hitting weekly and quarterly KPIs — including high-volume outbound activity (dials, talk time), strategic merchant calls, QBR delivery, and results tied to revenue, operational metrics, ads/promo adoption, and fair pricing conversations. This role is ideal for someone who enjoys fast-paced, high-volume merchant engagement, uses data to drive decisions, and feels energized by work that blends sales, account management, and portfolio-level strategy. We expect this role to be flexible in terms of time spent remote and in-office with the ability to travel as needed for in-person collaboration through training, offsites, team-building events, and other business-related necessity.
You’re Excited About This Opportunity Because You Will…
- Make high-volume outbound dials to existing merchants in your book of business (approximately 75 SMB restaurants), using a clear prioritization framework to decide where to focus your time and energy
- Establish goals and key performance indicators for your restaurant partners, and regularly review performance against those targets.
- Advise business owners on pricing, promotions, and product adoption (e.g., DashPass, Ads, promos) to achieve their revenue and margin goals, clearly explaining trade-offs.
- Communicate with merchants by phone and email on an ongoing basis to monitor performance, surface risks, and proactively support progress toward their goals.
- Deliver and present quarterly business reviews ("QBR") that review a brand’s partnership with DoorDash, pinpointing success, highlighting areas for revenue optimizations, and planning for areas of opportunity and growth
- Reduce churn, while identifying and supporting new store expansions
- Collaborate with internal growth teams to identify the best products to pitch to merchants
- Persist through slower periods or skeptical merchants — testing new approaches, refining talk tracks, and maintaining consistent activity even when results lag
- Ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business-related necessities
We’re Excited About You Because…
- You have 2+ years of experience in client-facing sales roles, increasing customer satisfaction, retention, and product adoption
- You are comfortable being measured on both activity (dials, talk time, meetings) and outcomes (revenue, retention, product adoption) and can point to how you performed against your targets
- You have 2+ years of experience in Outbound Sales being held to DTT minimums
- You have 2+ years of experience in business operations or related setting
- You have experience in outbound sales and/or account management where you directly owned a book of accounts, managed prioritization, and were accountable for retention and growth
- You have experience using Salesforce or similar CRM tools
- You are versed in using Google Sheets or Microsoft Excel (can maintain complex spreadsheets), on an intermediate to proficient level
- You demonstrate empathy with customer needs and adapt to meet their unique goals
- You are goal-oriented and competitive in a healthy way — you treat targets as a floor, not a ceiling, and enjoy going after stretch goals when you see an opportunity
- You bring strong AI fluency, or a clear eagerness to build it, and use new tools to improve efficiency, output, and impact—while knowing when human judgment and connection matter most.
Compensation
Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. In addition to base salary, the compensation for this role includes opportunities for sales commission. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
See Below For Paid Time Off Details
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
The national base pay range for this position within the United States, including Illinois and Colorado. $26.08—$38.40 USD
The total on-target earnings (base + commissions) for this position within the United States, including Illinois and Colorado. $32.60—$48 USD
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination:
In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
About The Team
The Inside Account Management team is part of DoorDash’s SMB account management engine. We are dedicated to the retention, satisfaction, and growth of 8,500+ high-impact restaurant partners. From our hubs in Tempe and Chicago, our team ensures that our merchants understand how to maximize their visibility, optimize their operations, and thrive on DoorDash. We pride ourselves on being data-driven, collaborative, and deeply committed to championing small business success.
About The Role
As a Merchant Success Manager (MSM), you will play a critical role in supporting and growing DoorDash’s SMB restaurant partners. You will manage a focused book of approximately 75 merchants, building long-term relationships and helping restaurant owners improve their performance on the platform. Through consistent outbound calls, email outreach, and data-driven conversations, you will guide merchants on how to increase visibility, optimize their listings, adopt DoorDash products, and ultimately grow their revenue. You’ll be accountable for hitting weekly and quarterly KPIs — including high-volume outbound activity (dials, talk time), strategic merchant calls, QBR delivery, and results tied to revenue, operational metrics, ads/promo adoption, and fair pricing conversations. This role is ideal for someone who enjoys fast-paced, high-volume merchant engagement, uses data to drive decisions, and feels energized by work that blends sales, account management, and portfolio-level strategy. We expect this role to be flexible in terms of time spent remote and in-office with the ability to travel as needed for in-person collaboration through training, offsites, team-building events, and other business-related necessity.
You’re Excited About This Opportunity Because You Will…
- Make high-volume outbound dials to existing merchants in your book of business (approximately 75 SMB restaurants), using a clear prioritization framework to decide where to focus your time and energy
- Establish goals and key performance indicators for your restaurant partners, and regularly review performance against those targets.
- Advise business owners on pricing, promotions, and product adoption (e.g., DashPass, Ads, promos) to achieve their revenue and margin goals, clearly explaining trade-offs.
- Communicate with merchants by phone and email on an ongoing basis to monitor performance, surface risks, and proactively support progress toward their goals.
- Deliver and present quarterly business reviews ("QBR") that review a brand’s partnership with DoorDash, pinpointing success, highlighting areas for revenue optimizations, and planning for areas of opportunity and growth
- Reduce churn, while identifying and supporting new store expansions
- Collaborate with internal growth teams to identify the best products to pitch to merchants
- Persist through slower periods or skeptical merchants — testing new approaches, refining talk tracks, and maintaining consistent activity even when results lag
- Ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business-related necessities
We’re Excited About You Because…
- You have 2+ years of experience in client-facing sales roles, increasing customer satisfaction, retention, and product adoption
- You are comfortable being measured on both activity (dials, talk time, meetings) and outcomes (revenue, retention, product adoption) and can point to how you performed against your targets
- You have 2+ years of experience in Outbound Sales being held to DTT minimums
- You have 2+ years of experience in business operations or related setting
- You have experience in outbound sales and/or account management where you directly owned a book of accounts, managed prioritization, and were accountable for retention and growth
- You have experience using Salesforce or similar CRM tools
- You are versed in using Google Sheets or Microsoft Excel (can maintain complex spreadsheets), on an intermediate to proficient level
- You demonstrate empathy with customer needs and adapt to meet their unique goals
- You are goal-oriented and competitive in a healthy way — you treat targets as a floor, not a ceiling, and enjoy going after stretch goals when you see an opportunity
- You bring strong AI fluency, or a clear eagerness to build it, and use new tools to improve efficiency, output, and impact—while knowing when human judgment and connection matter most.
Compensation
Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. In addition to base salary, the compensation for this role includes opportunities for sales commission. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
See Below For Paid Time Off Details
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
The national base pay range for this position within the United States, including Illinois and Colorado. $26.08—$38.40 USD
The total on-target earnings (base + commissions) for this position within the United States, including Illinois and Colorado. $32.60—$48 USD
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination:
In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
See all Customer Service Lead Jobs at DoorDash
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service Lead Jobs at DoorDash.
Get Access To All JobsTips for Finding Customer Service Lead Jobs at DoorDash
Frame your credentials around scalable support operations
DoorDash evaluates Customer Service Leads on their ability to manage distributed teams and drive CSAT metrics at scale. Document specific examples of queue management, escalation handling, and cross-functional collaboration before you apply.
Target DoorDash's Merchant or Consumer support verticals
DoorDash's customer operations are divided by audience segment. Tailoring your application to a specific vertical, such as Merchant Experience or Consumer Support, signals role-fit and increases your chances of reaching a hiring manager with direct sponsorship authority.
Clarify your visa category before the offer stage
DoorDash sponsors several nonimmigrant categories including H-1B, E-3, and TN. Knowing which category applies to your nationality and background lets you address sponsorship logistics clearly when recruiters raise the question, rather than leaving it ambiguous late in the process.
Use Migrate Mate to filter open Customer Service Lead roles at DoorDash
Filtering by sponsorship-confirmed employers saves time and removes guesswork. Migrate Mate surfaces DoorDash's active Customer Service Lead openings alongside verified visa sponsorship data so you can apply to the right roles with the right context.
Understand how PERM applies to long-term sponsorship
If your goal is a Green Card through DoorDash, Customer Service Lead roles can support EB-2 or EB-3 sponsorship via the PERM labor certification process. Confirm whether the specific role level meets the DOL's prevailing wage and educational requirements for your intended category.
Negotiate your start date around H-1B cap deadlines
If you need a cap-subject H-1B, USCIS accepts petitions starting April 1 for an October 1 start. If you receive a DoorDash offer outside that window, confirm whether your current status allows a cap-exempt or OPT-bridged start to avoid a gap in authorization.
Frequently Asked Questions
Does DoorDash sponsor H-1B visas for Customer Service Leads?
Yes, DoorDash sponsors H-1B visas for Customer Service Lead roles. The role typically qualifies as a specialty occupation given the operational complexity and management responsibilities involved. Your employer will file Form I-129 with USCIS on your behalf. If you need a cap-subject H-1B, timing the offer around the annual April 1 filing window matters for your start date planning.
Which visa types are commonly used for Customer Service Lead roles at DoorDash?
The most common nonimmigrant categories for this role at DoorDash include H-1B, E-3 visa for Australian citizens, TN visa for Canadian and Mexican nationals, and F-1 OPT or CPT for eligible students. DoorDash also supports H-1B1 visa for Singaporean and Chilean nationals. For permanent residence, EB-2 and EB-3 Green Card pathways are available depending on your qualifications and the role's requirements.
How do I apply for Customer Service Lead jobs at DoorDash?
You can browse and apply for Customer Service Lead positions at DoorDash through Migrate Mate, which aggregates DoorDash's active sponsorship-eligible openings in one place. When applying, emphasize measurable outcomes from previous support leadership roles, such as team performance improvements or process changes that reduced handle time. DoorDash's recruiting process typically includes a recruiter screen, operational case study, and cross-functional panel interviews.
What qualifications and experience does DoorDash expect for a Customer Service Lead?
DoorDash generally looks for candidates with experience managing frontline customer service teams in a high-volume or tech-driven environment. Relevant backgrounds include operations management, workforce planning, and vendor or BPO oversight. Familiarity with support tooling such as Salesforce or Zendesk strengthens your application. A bachelor's degree in business, communications, or a related field is the baseline expectation for H-1B specialty occupation qualification.
How do I think about the timeline from job offer to work authorization at DoorDash?
Timeline depends heavily on your visa category. E-3 and TN petitions can be processed at a consulate in as little as a few weeks. H-1B standard processing currently runs three to five months with USCIS, while premium processing targets 15 business days. If you're on F-1 OPT, confirm your OPT end date and whether a STEM extension or cap-gap provision covers you through the H-1B start date.