Customer Support Jobs at Giant Eagle with Visa Sponsorship
Customer Support roles at Giant Eagle span store-level service desks, pharmacy support, and corporate customer experience functions across a large retail footprint. Giant Eagle has sponsored E-3 visas for this function, making it a viable target if you're an Australian citizen with relevant retail or service experience.
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Get Access To All JobsJob Summary
As an Associate Field Services Engineer, you will be responsible for providing support in the installation, moves, additions and changes of technology hardware in retail locations. This includes, but is not limited to, on-site and remote support for retail stores. You will also be responsible for working with Team Members to ensure technology hardware/software strategies are documented and implemented.
CANDIDATES MAY BE BASED IN OHIO OR PA - MUST BE WILLING TO TRAVEL EXTENSIVELY ACROSS ALL GIANT EAGLE STORES
Job Description
- Experience Required: 1 to 3 years relevant field technical support
- Experience managing small to medium projects, ability to handle multiple tasks simultaneously with little oversight and have demonstrated time management skills
- Experience Desired: Basic understanding of software installation and configuration
- Retail industry experience an asset
- Education Desired: Associates Degree
- Lifting Requirement: Up to 100 pounds
- Travel Required: Regional - Daily, More than 50%; Regional - Overnight, More than 50%
Job Responsibilities
- Install and maintain hardware at all Giant Eagle, Inc., and its subsidiaries and divisions to ensure efficient Company operations.
- Participate in departmental project teams and task forces designed to streamline workflow and/or resolve issues.
- Attend project meetings with IS project managers, Aetos project managers and application managers and provide statuses on Field Service activity.
- Actively participate in the Giant Eagle IS Service Desk by assisting with 24/7 support to answer customer questions or identify and assist in resolving system problems in a timely and efficient manner, ensuring customer requirements are met. Provide configuration and provisioning support when required.
- Participate in the testing, configuration and rollout of applications, software and systems as needed to ensure customer requirements are met and that documentation is accurate and kept up to date.
- Maintain cognizance of all internal standards and procedures, industry trends and new technologies to ensure customer requirements are met in an efficient and cost-effective manner.
- Provide documentation and guidance to ensure that customers have knowledge of network, personal computers, POS Hardware and audio-visual hardware operations.
- Maintain current knowledge of trends and developments related to technology hardware and software.
- Participate in the evaluation of personal computers, printing, mobile computing and audio-visual hardware to determine efficiency and effectiveness.
- Assist in evaluating and determining hardware and software configuration standards for the company.
- Prevent unauthorized access to information, assets or restricted areas and report any attempts.
About us
At Giant Eagle, we believe in nourishing life’s moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you’ll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us — because you matter.
The hiring range for this position is $55000.00– $64200.00 per hour/year. This range represents the anticipated base pay for this role. Actual compensation will be determined based on factors such as experience, skills, education, and location. Eligible employees may be offered health, vision, and dental insurance, personal/sick paid time, 401(k) retirement savings plan, bonus potential, paid bereavement, vacation and paid holidays.
Job Summary
As an Associate Field Services Engineer, you will be responsible for providing support in the installation, moves, additions and changes of technology hardware in retail locations. This includes, but is not limited to, on-site and remote support for retail stores. You will also be responsible for working with Team Members to ensure technology hardware/software strategies are documented and implemented.
CANDIDATES MAY BE BASED IN OHIO OR PA - MUST BE WILLING TO TRAVEL EXTENSIVELY ACROSS ALL GIANT EAGLE STORES
Job Description
- Experience Required: 1 to 3 years relevant field technical support
- Experience managing small to medium projects, ability to handle multiple tasks simultaneously with little oversight and have demonstrated time management skills
- Experience Desired: Basic understanding of software installation and configuration
- Retail industry experience an asset
- Education Desired: Associates Degree
- Lifting Requirement: Up to 100 pounds
- Travel Required: Regional - Daily, More than 50%; Regional - Overnight, More than 50%
Job Responsibilities
- Install and maintain hardware at all Giant Eagle, Inc., and its subsidiaries and divisions to ensure efficient Company operations.
- Participate in departmental project teams and task forces designed to streamline workflow and/or resolve issues.
- Attend project meetings with IS project managers, Aetos project managers and application managers and provide statuses on Field Service activity.
- Actively participate in the Giant Eagle IS Service Desk by assisting with 24/7 support to answer customer questions or identify and assist in resolving system problems in a timely and efficient manner, ensuring customer requirements are met. Provide configuration and provisioning support when required.
- Participate in the testing, configuration and rollout of applications, software and systems as needed to ensure customer requirements are met and that documentation is accurate and kept up to date.
- Maintain cognizance of all internal standards and procedures, industry trends and new technologies to ensure customer requirements are met in an efficient and cost-effective manner.
- Provide documentation and guidance to ensure that customers have knowledge of network, personal computers, POS Hardware and audio-visual hardware operations.
- Maintain current knowledge of trends and developments related to technology hardware and software.
- Participate in the evaluation of personal computers, printing, mobile computing and audio-visual hardware to determine efficiency and effectiveness.
- Assist in evaluating and determining hardware and software configuration standards for the company.
- Prevent unauthorized access to information, assets or restricted areas and report any attempts.
About us
At Giant Eagle, we believe in nourishing life’s moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you’ll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us — because you matter.
The hiring range for this position is $55000.00– $64200.00 per hour/year. This range represents the anticipated base pay for this role. Actual compensation will be determined based on factors such as experience, skills, education, and location. Eligible employees may be offered health, vision, and dental insurance, personal/sick paid time, 401(k) retirement savings plan, bonus potential, paid bereavement, vacation and paid holidays.
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Get Access To All JobsTips for Finding Customer Support Jobs at Giant Eagle Jobs
Tailor your resume to retail service contexts
Giant Eagle's Customer Support roles often blend in-store service with pharmacy or loyalty program experience. Highlight any retail counter, helpdesk, or complaint resolution experience explicitly, since hiring managers scan for direct customer-facing keywords relevant to grocery and pharmacy environments.
Confirm E-3 eligibility before applying
The E-3 visa requires your role to qualify as a specialty occupation, meaning a bachelor's degree in a relevant field must be a standard requirement. Review the job posting carefully and ensure your degree field aligns before submitting your application to Giant Eagle.
Target corporate and regional support openings specifically
Store-level Customer Support roles at Giant Eagle may not consistently require a degree, which can complicate E-3 qualification. Corporate customer experience, loyalty program management, or regional support coordinator roles tend to carry clearer degree requirements and stronger sponsorship precedent.
Ask about LCA filing timelines early in the process
Giant Eagle's HR team must file a Labor Condition Application with the DOL before your E-3 visa application can proceed. Raise this in the offer stage, not after signing, so HR can initiate the LCA process without delaying your start date.
Use Migrate Mate to surface sponsorship-active openings
Not every Giant Eagle Customer Support posting signals sponsorship availability upfront. Use Migrate Mate to filter for roles with confirmed E-3 sponsorship history, so you're applying to positions where the process is already familiar to the hiring team.
Prepare for USCIS specialty occupation scrutiny
Customer Support roles in retail face higher USCIS scrutiny than technical roles when it comes to specialty occupation classification. Work with your employer to document that the position requires applying theoretical or practical knowledge gained through a relevant bachelor's degree, not just general customer service skills.
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Find Customer Support at Giant Eagle JobsFrequently Asked Questions
Does Giant Eagle sponsor H-1B visas for Customer Supports?
Giant Eagle's visa sponsorship activity for Customer Support roles has been in the E-3 category, which is available exclusively to Australian citizens. H-1B sponsorship for Customer Support positions is not something Giant Eagle has established a track record for in this function, and the H-1B lottery adds significant uncertainty that makes it a less practical path for this role type.
Which visa types are commonly used for Customer Support roles at Giant Eagle?
The E-3 visa is the visa type associated with Customer Support sponsorship at Giant Eagle. It's available only to Australian citizens and requires the role to qualify as a specialty occupation, meaning your degree must be directly relevant to the position. If you hold a different nationality, alternative pathways such as the O-1 or employer-sponsored Green Card would require a separate conversation with Giant Eagle's HR team.
What qualifications or experience does Giant Eagle expect for Customer Support roles?
For positions that support E-3 sponsorship, Giant Eagle typically expects a bachelor's degree in a relevant field such as communications, business administration, or a related discipline. Practical experience in retail customer service, pharmacy support, or loyalty and membership program management strengthens your application considerably, particularly for corporate or regional-level Customer Support openings.
How do I apply for Customer Support jobs at Giant Eagle?
You can browse and apply for Customer Support roles at Giant Eagle directly through their careers portal. If you're an Australian citizen targeting E-3 sponsorship, Migrate Mate is the recommended starting point, as it surfaces Giant Eagle Customer Support openings filtered by visa sponsorship eligibility so you can focus your search on roles where sponsorship is a realistic outcome.
How do I navigate the timeline between a job offer and my E-3 visa approval?
Once Giant Eagle extends an offer, the first step is the DOL Labor Condition Application, which typically takes seven business days under standard processing. After LCA certification, you schedule your consular interview in Australia. Most E-3 applicants complete the full process in four to eight weeks. Aligning your proposed start date with this timeline during the offer negotiation avoids last-minute pressure on Giant Eagle's HR team.
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