Service Team Member Jobs at Giant Eagle with Visa Sponsorship
Service Team Member roles at Giant Eagle cover front-end operations, customer service, and grocery floor support across its supermarket locations. Giant Eagle has a track record of sponsoring E-3 visas for this function, making it a viable target for Australian candidates with retail or customer-facing experience.
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Get Access To All JobsJob Summary
Service Desk Team Members are key players in ensuring each guest in our store receives unparalleled service. We look to them to make sure we are building customer loyalty through their own shining example. This role follows the Company's Common Purpose of, "Together, we improve people's everyday lives and well-being." This will be done by ensuring the highest level of customer satisfaction to our internal and external customers by resolving their concerns and problems. Our Service Desk Team Members must ensure that each guest discovers the pleasure of tasting incredible food and our passion for providing it at every turn.
Job Description
- Experience Required: 0 to 6 months
- Experience Desired: Lottery Machine Experience; Office skills; Prior Customer Service Experience
- Education Desired: No High School diploma required
- Lifting Requirement: Up to 50 pounds
- Age Requirement: At least 16 years of age
Job Responsibilities
- Maintain safety as the top priority in all aspects of your work for our Team Members, guests and products.
- Resolve customer questions and concerns by communicating effectively with the customer and the management team/support staff in an efficient manner.
- Assist customers with services such as applying for Giant Eagle Advantage Cards, using the Dress for Success dry cleaning service, purchasing money orders, completing MoneyGram transactions and carrying out lottery transactions.
- Inspire your fellow Team Members and our guests and have a willingness to go the extra mile to provide the best product.
- Answer telephones in a friendly and efficient manner and direct customer and business partner calls to the appropriate personnel, taking messages as needed.
- Answer guest inquiries at the Guest Service Desk in a prompt and courteous manner.
- Become familiar with products in the store to answer questions and make suggestions to customers.
- Always keep in mind that guest service is front and center, and that all other activities cease when a guest needs assistance.
- Properly handle products and equipment in accordance with food safety and safety guidelines to ensure a safe shopping environment.
- Maintain cleanliness of department and work area.
- Assist in other areas as required.
About us
At Giant Eagle, we believe in nourishing life’s moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you’ll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us — because you matter.
Job Summary
Service Desk Team Members are key players in ensuring each guest in our store receives unparalleled service. We look to them to make sure we are building customer loyalty through their own shining example. This role follows the Company's Common Purpose of, "Together, we improve people's everyday lives and well-being." This will be done by ensuring the highest level of customer satisfaction to our internal and external customers by resolving their concerns and problems. Our Service Desk Team Members must ensure that each guest discovers the pleasure of tasting incredible food and our passion for providing it at every turn.
Job Description
- Experience Required: 0 to 6 months
- Experience Desired: Lottery Machine Experience; Office skills; Prior Customer Service Experience
- Education Desired: No High School diploma required
- Lifting Requirement: Up to 50 pounds
- Age Requirement: At least 16 years of age
Job Responsibilities
- Maintain safety as the top priority in all aspects of your work for our Team Members, guests and products.
- Resolve customer questions and concerns by communicating effectively with the customer and the management team/support staff in an efficient manner.
- Assist customers with services such as applying for Giant Eagle Advantage Cards, using the Dress for Success dry cleaning service, purchasing money orders, completing MoneyGram transactions and carrying out lottery transactions.
- Inspire your fellow Team Members and our guests and have a willingness to go the extra mile to provide the best product.
- Answer telephones in a friendly and efficient manner and direct customer and business partner calls to the appropriate personnel, taking messages as needed.
- Answer guest inquiries at the Guest Service Desk in a prompt and courteous manner.
- Become familiar with products in the store to answer questions and make suggestions to customers.
- Always keep in mind that guest service is front and center, and that all other activities cease when a guest needs assistance.
- Properly handle products and equipment in accordance with food safety and safety guidelines to ensure a safe shopping environment.
- Maintain cleanliness of department and work area.
- Assist in other areas as required.
About us
At Giant Eagle, we believe in nourishing life’s moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you’ll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us — because you matter.
See all 56+ Service Team Member at Giant Eagle jobs
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Get Access To All JobsTips for Finding Service Team Member Jobs at Giant Eagle Jobs
Frame retail credentials for specialty occupation
E-3 requires a specialty occupation, so a Service Team Member role needs to be framed around a relevant degree, such as business or hospitality management. Gather transcripts and any professional certifications before applying.
Target Giant Eagle locations in high-turnover markets
Giant Eagle operates across Pennsylvania, Ohio, West Virginia, and Maryland. Stores in suburban Pittsburgh and Cleveland suburbs historically post Service Team Member openings most consistently, giving you the strongest chance of an active opening.
Confirm the store's E-Verify enrollment before accepting
All employers sponsoring E-3 workers must complete I-9 verification, and most use E-Verify. Ask your Giant Eagle hiring contact to confirm the specific store location is enrolled before you negotiate terms or sign anything.
Understand the Labor Condition Application timeline
Your Giant Eagle offer cannot move to a visa application until the DOL certifies the Labor Condition Application, which typically takes seven to ten business days. Build that window into your expected start date when negotiating with the store manager.
Apply through Migrate Mate to surface open roles
Service Team Member openings at Giant Eagle are distributed across many store locations and can be hard to track. Use Migrate Mate to filter specifically for Giant Eagle roles that have an active E-3 sponsorship history.
Prepare for consular intent questions specific to retail
At your E-3 visa interview, officers often probe nonimmigrant intent for service-sector roles. Have a clear explanation of your post-assignment plans and why this specific Giant Eagle position aligns with your professional development, not just a need to work in the U.S.
Service Team Member at Giant Eagle jobs are hiring across the US. Find yours.
Find Service Team Member at Giant Eagle JobsFrequently Asked Questions
Does Giant Eagle sponsor H-1B visas for Service Team Members?
Giant Eagle's documented sponsorship activity for Service Team Member roles is through the E-3 visa, which is available exclusively to Australian citizens. The H-1B requires winning a lottery and involves a significantly more complex employer filing process. For this role category at Giant Eagle, the E-3 is the relevant pathway to target, not the H-1B.
Which visa types are commonly used for Service Team Member roles at Giant Eagle?
The E-3 visa is the primary category associated with Service Team Member sponsorship at Giant Eagle. The E-3 is limited to Australian nationals and requires a job offer in a specialty occupation plus a certified Labor Condition Application from the DOL. It carries no annual lottery and can be renewed in two-year increments indefinitely while you remain employed.
What qualifications or experience are expected for Service Team Member roles at Giant Eagle?
Giant Eagle typically looks for candidates with prior customer-facing or retail experience, strong communication skills, and the ability to work flexible schedules including evenings and weekends. For E-3 sponsorship purposes, you'll also need a bachelor's degree in a relevant field, such as business, hospitality, or retail management, to satisfy the specialty occupation requirement.
How do I apply for Service Team Member jobs at Giant Eagle?
You can browse current Service Team Member openings at Giant Eagle through Migrate Mate, which filters for roles with a confirmed E-3 sponsorship track record. Apply directly through the Giant Eagle careers portal once you identify a suitable location. Reach out early to confirm the store's willingness to file an LCA, since sponsorship decisions are often made at the regional or store management level.
How long does the E-3 sponsorship process take for a Giant Eagle Service Team Member role?
Once you have a signed offer letter, Giant Eagle's HR or a retained attorney files the Labor Condition Application with the DOL, which takes roughly seven to ten business days to certify. You then book a consular appointment in Australia, where wait times can range from a few days to several weeks depending on location and season. Total time from offer to visa in hand is typically four to six weeks.
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