Customer Support Jobs at Estes Express Lines with Visa Sponsorship
Customer Support roles at Estes Express Lines put you at the center of one of the largest freight carrier networks in the U.S., handling shipper inquiries, claims, and service escalations. Estes has a documented history of sponsoring international talent for support functions across its operations.
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Get Access To All JobsJob Summary:
Report to Operations Manager / Assistant Service Center Manager and/or Service Center Manager
- Lead, guide and direct drivers and other employees as needed to include setting targets, monitoring performance, providing coaching, counseling and development. Accountable for the management of an efficient, clean and safe LTL operation to include dock planning and set up schedules
- Enforce understanding and compliance with all Company policies and procedures; safety rules and government regulations
- Involved in and makes recommendations in the hiring and termination processes
- Administer and carry out assigned portions of the Service Center Business plan as set forth by the Service Center Manager
- Responsible for meeting all KPI’s assigned
- Daily utilization of all Company P&D enhancement tools and processes
- Review and revise driver schedules to increase efficiencies and to lower cost
- Responsible for equipment assignment and accountability (trailers and tractors)
- Review freight movement schedules and communicates with drivers regarding customer delivery expectations
- Communicate with customer regarding scheduling problems; interactively solves customer concerns
- Conduct continuous analysis and direction of vehicle and driver assignments; analyzes and implements scheduling for possible consolidation to increase efficiencies and reduce cost
- Direct compilation and issuance of delivery timetables
- Responsible for proper communication to customers via phone, fax or email
- Oversee and responsible for all paperwork associated with the city operation to ensure it is handled timely and correctly by drivers and clerks
- Conduct safety interviews with the driver to include: post accident MVA Reports, workers compensation after accident interviews/reports, notice of violations interviews with drivers and road observation discussions with drivers
- Conduct safety training as needed following vehicle accidents, a workers compensation incidence, road observations and notices of violations
- Regular attendance is required.
- This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.
Qualifications
- High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background. Bachelor Degree preferred
- Thorough understanding of the LTL trucking industry, including basic paperwork flow preferred
- Prior management, dispatch and dock experience required, preferably in LTL trucking industry
- Must be knowledgeable of local metropolitan area
- Must have strong leadership skills including the ability to hire, coach, counsel, train, and mentor and terminate employees.
- Team building and interpersonal skills
- Possess excellent verbal, written and listening communication skills
- Excellent planning and organization skills
- Must have good computer skills (AS/400 & MS Office a plus)
- Must have strong work ethic and good problem solving skills
- Must be willing to work 50 hours/week average
- Must be able to work any shift including nights and/or weekends and in any weather condition
- Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
- Must be able to comply with all company policies, rules, procedures and Code of Conduct
- Must be able to interact well with others
- Must be able to work independently, or in a team setting
- Must be capable of working under tight time constraints in a high volume environment with multiple priorities
- Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
- Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
- Must be authorized to work in the United States
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to fingers, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand; walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and fumes or airborne particles. The employee may be required to work in high/precarious places, with hazardous materials, and in various weather conditions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.
Job Summary:
Report to Operations Manager / Assistant Service Center Manager and/or Service Center Manager
- Lead, guide and direct drivers and other employees as needed to include setting targets, monitoring performance, providing coaching, counseling and development. Accountable for the management of an efficient, clean and safe LTL operation to include dock planning and set up schedules
- Enforce understanding and compliance with all Company policies and procedures; safety rules and government regulations
- Involved in and makes recommendations in the hiring and termination processes
- Administer and carry out assigned portions of the Service Center Business plan as set forth by the Service Center Manager
- Responsible for meeting all KPI’s assigned
- Daily utilization of all Company P&D enhancement tools and processes
- Review and revise driver schedules to increase efficiencies and to lower cost
- Responsible for equipment assignment and accountability (trailers and tractors)
- Review freight movement schedules and communicates with drivers regarding customer delivery expectations
- Communicate with customer regarding scheduling problems; interactively solves customer concerns
- Conduct continuous analysis and direction of vehicle and driver assignments; analyzes and implements scheduling for possible consolidation to increase efficiencies and reduce cost
- Direct compilation and issuance of delivery timetables
- Responsible for proper communication to customers via phone, fax or email
- Oversee and responsible for all paperwork associated with the city operation to ensure it is handled timely and correctly by drivers and clerks
- Conduct safety interviews with the driver to include: post accident MVA Reports, workers compensation after accident interviews/reports, notice of violations interviews with drivers and road observation discussions with drivers
- Conduct safety training as needed following vehicle accidents, a workers compensation incidence, road observations and notices of violations
- Regular attendance is required.
- This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.
Qualifications
- High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background. Bachelor Degree preferred
- Thorough understanding of the LTL trucking industry, including basic paperwork flow preferred
- Prior management, dispatch and dock experience required, preferably in LTL trucking industry
- Must be knowledgeable of local metropolitan area
- Must have strong leadership skills including the ability to hire, coach, counsel, train, and mentor and terminate employees.
- Team building and interpersonal skills
- Possess excellent verbal, written and listening communication skills
- Excellent planning and organization skills
- Must have good computer skills (AS/400 & MS Office a plus)
- Must have strong work ethic and good problem solving skills
- Must be willing to work 50 hours/week average
- Must be able to work any shift including nights and/or weekends and in any weather condition
- Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
- Must be able to comply with all company policies, rules, procedures and Code of Conduct
- Must be able to interact well with others
- Must be able to work independently, or in a team setting
- Must be capable of working under tight time constraints in a high volume environment with multiple priorities
- Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
- Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
- Must be authorized to work in the United States
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to fingers, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand; walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and fumes or airborne particles. The employee may be required to work in high/precarious places, with hazardous materials, and in various weather conditions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.
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Get Access To All JobsTips for Finding Customer Support Jobs at Estes Express Lines Jobs
Frame freight knowledge in your resume
Estes moves LTL freight across a dense terminal network, so highlight any experience with shipping documentation, freight claims, or carrier billing systems. Support roles here demand operational fluency, not just general customer service background.
Confirm E-Verify enrollment before applying
Estes operates federal contracts and participates in E-Verify, which affects how your work authorization is validated at onboarding. Verifying this upfront tells you the employer has the infrastructure to process sponsored hires without delay.
Target terminal operations support openings specifically
Estes' Customer Support hiring is often tied to regional terminal activity, not just a central corporate queue. Openings tied to freight operations or dispatch support tend to align more directly with roles where sponsorship has been extended.
Time your H-1B filing around Estes' operational cycle
If your offer hinges on an H-1B cap-subject petition, the annual lottery opens in March for an October 1 start date. Confirm your offer letter and LCA filing with DOL are both in place well before the USCIS registration window opens.
Use Migrate Mate to filter open roles by visa type
Estes posts Customer Support openings across multiple locations at any given time. Use Migrate Mate to filter specifically for positions open to sponsored candidates, so you're not spending time on roles that won't move forward for international applicants.
Negotiate TN status if you hold Canadian or Mexican citizenship
Customer Support roles tied to transportation management can qualify under TN classification if the job duties align with a covered profession. TN status doesn't require lottery selection and can be arranged at the port of entry, giving you a faster path than H-1B.
Customer Support at Estes Express Lines jobs are hiring across the US. Find yours.
Find Customer Support at Estes Express Lines JobsFrequently Asked Questions
Does Estes Express Lines sponsor H-1B visas for Customer Support roles?
Yes, Estes Express Lines has sponsored H-1B visas for Customer Support positions. Sponsorship is not automatic for every opening, so confirming visa eligibility directly during the interview process is the right move. Roles tied to logistics operations or freight management tend to be stronger candidates for sponsorship given their specialty occupation framing.
How do I apply for Customer Support jobs at Estes Express Lines?
Applications go through Estes' careers portal, where openings are listed by location and function. Filtering for Customer Support or related operations roles is the starting point. Migrate Mate also aggregates Estes openings and lets you filter by visa sponsorship eligibility, which saves time if you're specifically targeting roles that will support your immigration status.
Which visa types are commonly used for Customer Support roles at Estes Express Lines?
Estes has sponsored H-1B, EB-2, EB-3, F-1 OPT, F-1 CPT, and TN visas for roles across its operations. For Customer Support specifically, F-1 OPT and CPT are common entry points for recent graduates, while H-1B and TN are used for longer-term sponsorship. EB-2 and EB-3 pathways are typically pursued after an employee has established tenure.
What qualifications does Estes Express Lines expect for Customer Support positions?
Estes generally looks for candidates with experience in freight, logistics, or carrier operations rather than purely retail or hospitality support backgrounds. Familiarity with LTL shipping processes, freight claims handling, or transportation management systems strengthens your application considerably. A bachelor's degree in business, supply chain, or a related field supports both the role fit and the specialty occupation case needed for H-1B sponsorship.
How do I navigate the visa sponsorship timeline when pursuing a Customer Support offer at Estes?
If you're on F-1 OPT, confirm your OPT end date and whether a STEM extension applies before accepting an offer, since Estes' onboarding and USCIS processing need to align with your authorized work period. For H-1B, the employer files a Labor Condition Application with DOL before submitting to USCIS, a process that typically takes three to six months from offer to approval without premium processing.
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