IT Visa Sponsorship Jobs in Nebraska

Req ID: 356458

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Customer Care Specialist to join our team.

The Team Lead ensures that the "gears" of the department turn smoothly, providing immediate technical guidance on complex Variable transactions, market-timing issues, and regulatory nuances. You will report directly to the BPO Manager and act as a bridge between frontline specialists and management.

Must Live in Continental United States

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

Pay for this role is $83,000 salary

Basic Qualifications:

• 3 years of customer service experience, preferably in financial services or a BPO environment.
• 2 Years MS Office Suite Experience including report writing and presenting.
• Active FINRA Series 6 and Series 63 licenses (must be current and in good standing).
• High school diploma or GED Required.
• 3 Years knowledge of Life insurance and Annuity policies.

Responsibilities:

• Serve as the Primary Subject Matter Expert (SME) for 10–15 Variable Specialists, answering real-time questions regarding policy provisions, fund allocations, and tax reporting.
• Conduct "side-by-side" training and peer reviews to help specialists sharpen their technical skills and reduce processing errors.
• Monitor real-time queues to ensure equitable distribution of work and prevent bottlenecks.
• Identify and escalate high-risk transactions to the Manager before they breach SLA (Service Level Agreement) and SEC/FINRA regulations.
• Handle initial-tier escalations from financial professionals and policyholders, utilizing superior de-escalation skills to resolve issues before they require executive intervention.
• 5 years in Variable Life Insurance or Variable Annuity operations. Previous experience as a "Senior Specialist" or "Lead" is highly preferred.
• Manage projects with oversight from their supervisor.
• Establish solid working relationships with clients and internal departments to resolve escalated issues.
• Active FINRA Series 6 and Series 63 licenses (must be current and in good standing).
• Strong understanding of investment account servicing and mutual fund or annuity products.
• Excellent communication skills (verbal and written).
• Ability to navigate multiple systems and manage time effectively.
• High attention to detail with a commitment to compliance and accuracy.
• Provide high-quality customer care through phone, email, and chat channels.
• Assist clients with inquiries related to investment accounts, transactions, and financial products.
• Ensure all communication follows FINRA, SEC, and internal compliance policies.
• Process account updates, documentation requests, and service transactions accurately and efficiently.
• Research and resolve customer issues promptly while maintaining a positive customer experience.
• Collaborate with internal teams to escalate complex issues as needed.
• Maintain detailed records of all customer interactions in the CRM system.

New hires must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process.

Remote Working and Technology Requirements

To work Hybrid remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.

Technology

• NTT DATA will provide a computer and headset for remote work.
• Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
• Failure to return equipment may result in collection actions and/or other consequences.
• Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.
• A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location.

Technical Performance and Issue Tracking

• Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.
• Hybrid Remote employees must adhere to all technical support procedures and protocols.
• Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.

Remote Workspace

Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.

• Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.
• The workspace must be a permanent, unencumbered location used daily for work.
• Employees must work with minimal distractions that do not interfere with business operations or service delivery.
• Ideally, the workspace is isolated from other household members and used exclusively for job duties.
• Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.
• Employees must work from the same location consistently unless prior approval is obtained.
• If a change in work location is necessary:
• The new location must meet all Remote Workspace and Technology Requirements.
• Notification to NTT DATA Management is required before relocating.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.