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About us

Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!

SUMMARY

The Financial Transaction Specialist – Remittance Ops Research Specialist II is responsible for assisting internal and external customers with complex payment and reconciliation-oriented tasks. This role requires advanced knowledge of Treasury Operations Remittance Processing processes and systems, sound judgment, and a high level of efficiency and accuracy. Treasury Operations is a deadline-oriented department with high payment volumes that adapts to changing business needs. A successful candidate is a team player who accommodates changing priorities while maintaining high quality. Strong candidates will be process minded, have high attention to detail, and a desire to take full ownership of their role. This position reports to the Manager of Remittance Ops.

ROLES & RESPONSIBILITIES

Research:

• Research advanced problems
• Posting suspense and rejects
• Negative balances and refunds
• Missing/Misapplied
• Inquiries (RTS, PPI, FTR)

Payments and Research:

• All duties assigned to Remittance Ops Research I role
• Payment Monitoring jobs
• NSF/Payment Returns
• Deposit Adjustment Notices
• Payment Processing and reconciliation

Process Improvement and Automation:

• Identifies process gaps and potential liabilities by working with peers to define, document and implement process improvements and communicate to Management
• Act as primary point of contact for Business Intelligence team to maintain and enhance payment automation
• Normalize and validate data to reduce posting suspense
• Maintain and write SQL queries for payment research and other assignments as needed
• Manage cash to collections reconciliations

Other:

• Ensures that procedures are up to date and accurate
• Assist with Quality Assurance and Internal audits
• Adhere to Resurgent standards and procedures in all activities
• Assist with team and new hire training
• Compile and distribute bank reporting
• Performs other duties as assigned by Manager

SKILLS & QUALIFICATIONS

• 4+ years related experience
• Effective Problem-Solving/critical thinking skills
• Excellent communication and interpersonal skills with the ability to communicate effectively at all levels in person, by phone and in writing
• Self-sufficient, reliable with a high aptitude for learning and advancement
• Ability to prioritize workload based on business impact and manage time effectively
• Ability to work independently with a high attention to detail
• Advanced Microsoft Word, Excel, Outlook required
• Ability to organize and interpret data. SQL experience preferred

EDUCATIONAL REQUIREMENTS

4-year degree in technical training or financial experience required.

Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.