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Join Our Leadership Team at Peak Veterinary Referral Center!

Hospital Services Manager | Williston, VT

Are you a passionate and driven leader with a background in operations and team development? Peak Veterinary Referral Center is looking for a dedicated Hospital Services Manager (HSM) to support and elevate the daily operations of our dynamic hospital. This is a full-time, 100% administrative, exempt position that plays a critical role in creating exceptional client experience and maintaining a positive, efficient work environment.

About the Role:

Reporting directly to the Hospital Director (HD), the HSM oversees the daily functions of assigned departments and supports operational planning, team management, and client services. The ideal candidate will be a strong communicator and team builder, capable of implementing and upholding high standards of care, service, and staff performance.

Key Responsibilities:

• Foster effective communication across hospital departments and corporate teams.
• Uphold compliance with all hospital procedures and local, state, and federal regulations.
• Develop and manage clinical and non-clinical staff schedules to optimize productivity while maintaining budgetary targets.
• Collaborate with the Hospital Director and Medical Director to deliver high-quality medical services.
• Monitor and improve patient and client flow through all stages of care—from arrival to discharge.
• Identify department needs and recommend appropriate staffing and resources.
• Ensure a safe, clean, and welcoming environment that meets OSHA and hospital standards.
• Maintain equipment and coordinate regular servicing.
• Support departmental financial goals through budget input and expense oversight.
• Partner with corporate teams (finance, HR, marketing, etc.) to align with broader hospital objectives.
• Promote a culture of trust, collaboration, and accountability among team members.
• Lead recruitment efforts in coordination with Talent Acquisition.
• Oversee employee performance, including evaluations, coaching, and corrective actions as needed.
• Ensure comprehensive training programs with a strong focus on client service and hospitality.
• Participate in change management efforts and support organizational growth.
• Address payroll, workers’ compensation, and other administrative tasks as needed.

Qualifications

Bachelor’s Degree or equivalent work experience preferred

Minimum of 3 years in a supervisory or management role

Previous experience in the veterinary or animal healthcare industry highly preferred

Skills & Experience:

Proven leadership and people management abilities

Strong operational, organizational, and problem-solving skills

Excellent communication and interpersonal skills

Ability to collaborate across multiple departments and disciplines

Experience with budget management, scheduling, and performance metrics

About us:

Peak Veterinary Referral Center is a 14,000 sq. ft. hospital providing state-of-the-art diagnostics, treatments, and 24-hour care for hospitalized patients seven days a week.

We offer referral services in the fields of internal medicine, surgery, oncology, radiology, and behavior. PEAK is the most comprehensive multi-specialty facility serving northern New York, Vermont, and New Hampshire.

In 2021, we launched a 7-day-per-week veterinary Urgent Care service to support the non-critical medical needs of pets.

What to Expect:

Friendly/Inclusive Culture: Step into an environment where mutual respect and kindness thrive. We're committed to ensuring that every team member feels not just welcomed, but valued!

Supportive Team: Become part of a group of experienced professionals who share your passion for animal care and are dedicated to each other's success.

Opportunities for Growth: Elevate your career in a learning-centric environment. Fuel your thirst for knowledge and watch your skills soar with ample opportunities for advancement within our hospital. We have an environment where learning, growth, and development are not just encouraged but actively supported.

Excellence in every aspect of our service: We pride ourselves on delivering a high-quality level of medicine that surpasses expectations. Our commitment to incredible patient care ensures that every animal receives the attention and treatment they deserve.

Innovation: Our doctors are dedicated to pushing the boundaries of veterinary medicine with innovative, forward-thinking ideas. Here, you'll have the opportunity to collaborate with the doctors, contributing to our collective mission of taking medicine to the next level. Together, we strive to create an atmosphere of collaboration, creativity, and continual improvement.

Full-Time Benefits: At PEAK, we believe in investing in our team's growth and development. Here's what we offer:

• CE Allowance
• Uniform Allowance
• Paid Time Off
• Holiday = DOUBLE TIME!
• Employee Pet Discount
• 401k
• Medical/Dental/Vision
• Disability Insurance
• Life Insurance
• HSA/FSA
• Access to VetBloom for RACE-approved continuing education and training
• Partnership with Purdue Veterinary Technology program, including scholarships
• License application and renewal reimbursement for CVTs.
• Financial support and onsite mentorship for those pursuing VTS certification
• Ask us about VTNE Reimbursement!

Ready to take the next step in your career? Join a team that values excellence, compassion, and collaboration.

For more information about our hospital, please visit https://www.peakveterinary.com.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

LOCATION:

Burlington, VT: 05401, 05405, 05408
Essex Junction, VT: 05452
Milton, VT: 05468
Colchester, VT: 05446