Cloud Support Engineer Jobs in Connecticut

Job Description:

DXC Technology is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates.

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

We are seeking a highly skilled Senior Application/Middleware Engineer to join our team. The ideal candidate will possess a bachelor's degree in engineering with a minimum of ten years of relevant work experience. The candidate should demonstrate proficiency in middleware technologies with a focus on: AWS Technologies, Linux, Windows, IBM WebSphere, Apache Tomcat, Java, JBoss, SFTP, Dynatrace, IIS, Basic Server Administration, with an emphasis on providing Production Support and attention to detail.

Requirements

• Bachelor’s degree in engineering or a related field.
• Minimum ten years working in a global environment supporting over 270 clients with various technologies.
• AWS Certifications or equivalent experience working within AWS.
• Proficiency in middleware technologies including IBM WebSphere, Apache Tomcat, Java, JBoss, SFTP, FTP, Dynatrace, IIS, Basic Server Administration.
• Senior Level Hands-on experience with Windows and Linux server administration.
• Proficient in AWS services, S3 buckets, EKS clusters, ECS clusters, containers, Kubernetes, and terraform scripting.
• PowerShell scripting and/or Python a plus.
• Basic knowledge of ServiceNow, Microsoft Teams, Sharepoint.
• Rotational Oncall Required to cover 24/7/365.
• Excellent communication and interpersonal skills.
• Ability to talk to external clients and respond to incidents and compile RCAs.
• Strong problem-solving abilities and have a quick learner mindset.
• Ability to do indepth analysis within the app/middleware products detecting issues, reviewing server performance and provide recommendations.
• Experience with Dynatrace a plus and focus on details.
• Ability to review server event logs, middleware SW logs, and Linux logs.
• Understanding of Linux and Microsoft Active Directory security and basic security concepts and best practices.

Responsibilities:

• Installation, configuration, deployment, and maintenance of applications hosted on various middleware platforms such as IBM Microfocus Cobol, CICS, IBM WebSphere, Apache Tomcat, Java, JBoss, IBM Cognos, IIS, AWS containers, NDM, AWS Connect, LDAP and Kubernetes.
• Troubleshooting and resolving issues related to middleware technologies using Dynatrace alerts/logs, IBM logs, Linux logs and Windows logs.
• Indepth analysis of performance using native Linux and Windows logs, and Dynatrace or Cloud Watch.
• Monitoring application and infrastructure alerts from Dynatrace and Cloud Watch.
• Basic knowledge of ITL Process as it pertains to IT systems/support/Incident/Change/Problem Management.
• Indepth knowledge of Incident, Problem and Change processes within ServiceNow.
• Ability to Create Root Cause Analysis of any P1 or P2 incident. Understand the value and practice.
• Ability to work independently and as a team.
• Willingness to take ownership and accountability for issues and work for permanent resolutions using best IT practices and principles.
• Ability to guide rain and document processes that are repeatable by the team. Provide Senior Level guidance to ensure service levels are met.
• Ability to identify gaps in knowledge and create a process to fill those gaps.
• Team player.
• Ability to collaborate with cross-functional teams across the globe to ensure seamless delivery.
• Addressing security vulnerabilities, creating an execution plan and working with various application/development teams to ensure critical events are addressed timely and plans are in place for quarterly review/execution.

Work Environment:

• Core hours: 8:00 AM to 5:00 PM ET.
• On-call support may be required; coverage operates on a 24/7/365 basis.

Compensation:

• A reasonable estimate of the current compensation range for this position is $66,700 - $123,900.

Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

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Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.