Cloud Support Engineer Jobs in Kentucky

INTRODUCTION

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 150,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.

ABOUT THE ROLE

As a Senior Network Engineer, you will be the backbone of our connectivity, ensuring our data center, office, and cloud networks are optimized, secure, and resilient. Your work directly impacts how our global partners serve millions of guests every day, making a tangible difference in the hospitality industry. By joining our team, you will help us build the infrastructure that keeps the world’s favorite brands connected and thriving.

WHAT YOU’LL DO AS A SENIOR NETWORK ENGINEER

• Architect & Secure: Design, configure, and maintain robust firewall environments using Palo Alto and Fortinet to ensure ironclad network security.
• Optimize Infrastructure: Lead the configuration and optimization of switching environments across Cisco, Fortinet, and Meraki hardware to support high-performance operations.
• Manage Cloud Ecosystems: Oversee complex network integrations within OCI, AWS, GCP, and Azure to provide seamless multi-cloud connectivity.
• Drive Connectivity: Take ownership of external network link management, leveraging Megaport to maintain reliable private cloud and internet connections.
• Resolve & Restore: Utilize your expertise to proactively troubleshoot network issues, participating in our 24x7 on-call rotation to ensure continuous uptime.

WHAT WE’RE LOOKING FOR

• Proven Expertise: Demonstrated ability to build, maintain, and scale highly available network infrastructure in enterprise environments.
• Technical Proficiency: A minimum of 5 years of professional experience as a network engineer, supported by a Bachelor’s degree or equivalent professional training.
• Agility & Learning: A growth mindset with the ability to master new technologies quickly and decompose complex, multifaceted problems into actionable solutions.
• Execution Focus: Demonstrated capability to coordinate multiple tasks simultaneously and deliver consistent results in a fast-paced environment.
• Communication Skills: Strong oral and written communication skills, with an unwavering attention to detail and an organized approach to project management.

NICE TO HAVES

• Relevant professional certifications for the networking technologies mentioned above (e.g., CCNP, PCNSE).
• Active professional certification from one or more major cloud providers (e.g., AWS Certified Advanced Networking, Azure Network Engineer Associate).

ESSENTIAL PHYSICAL & MENTAL REQUIREMENTS

• Prolonged periods of sitting at a desk
• Prolonged periods of typing and working at a computer
• Ability to listen and speak over the phone or Zoom calls
• High level of mental concentration and focus

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

COMPENSATION

The annual base compensation range for this position is $100,000 - $125,000. The reasonably estimated total cash compensation range for this full-time position is $105,000 - $131,250.

Actual compensation is based on factors unique to each candidate, including, but not limited to: job-related skills, qualifications, education, experience, and location. Crunchtime has a location-based compensation system, so someone doing the same job in a different city might have a different pay range.

ACCESSIBILITY ACCOMMODATION STATEMENT

Crunchtime complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact recruiting@crunchtime.com.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic.

We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment.

Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.