Customer Service Jobs at Ace Hardware with Visa Sponsorship
Customer Service roles at Ace Hardware range from store-level associate positions to corporate support functions serving the company's independent dealer network. Ace has demonstrated willingness to sponsor work visas for qualified candidates, making it a viable target if you're navigating a sponsorship-dependent job search in retail and hardware.
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Get Access To All JobsCUSTOMER SERVICE I
JOB DESCRIPTION
Hourly range to commensurate with qualifications
Possess a basic knowledge of hardware, electrical, plumbing, paint. Proficiency in general computer software is required for ‘Epicor’, which is the software technology that is utilized storewide within our retail environment.
Listed is a representation of some of the minimal duties and functions that must be mastered in order to be considered for this classification. This list is not all-inclusive and is open to any related duties and functions that may be assigned.
Customer Service I is under the immediate supervision of Shift Manager(s), which may also delegate additional daily tasks to be completed, as needed.
- Commitment to being ACE Helpful – the most important job we have to do today.
- Must be proficient in basic computer and software skills such as Windows XP, etc.
- Basic general knowledge about electrical, plumbing and paint.
- Proficient in cutting keys, cutting glass and determining pricing.
- Proficient as a backup cashier, as needed.
- Assist customers with sales and service within all departments.
- Knowledge of inventory and pricing structure.
- Print bin tags, maintain and arrange signage as needed.
- Proficient in processing overstock storewide.
- Proficient in stocking and fronting merchandise as per company guidelines.
- Able to assemble and display merchandise.
- Proficient with equipment, products and assisting customers/staff within lumber and paint departments.
- Must be physically able to safely lift up to 95 lbs.
- Obtain certification for operation of forklift and as required, other materials handling equipment (must be over 18 years of age).
- Respond and answer customer service calls as directed.
- Ability to work with limited supervision – ability to stay focused on tasks and be project oriented for the purpose of their completion.
- Proficient in refilling CO2 cylinders and handling of propane cylinders.
- Respond and assist incoming customer telephone calls. While at the paint desk, incoming phone calls must be answered if not with a customer.
- Proficient operation of a two-way radio, with headset for internal communication purposes, such as staff and/or customer service request(s), response to and for assistance with service requests as directed.
- Proficient in maintaining assigned aisle(s) and area(s) as outlined within the store’s policy on Aisle Maintenance & Guidelines.
- Contribute to an environment that is safe, positively stimulating, motivating and encourages harmony.
CUSTOMER SERVICE I
JOB DESCRIPTION
Hourly range to commensurate with qualifications
Possess a basic knowledge of hardware, electrical, plumbing, paint. Proficiency in general computer software is required for ‘Epicor’, which is the software technology that is utilized storewide within our retail environment.
Listed is a representation of some of the minimal duties and functions that must be mastered in order to be considered for this classification. This list is not all-inclusive and is open to any related duties and functions that may be assigned.
Customer Service I is under the immediate supervision of Shift Manager(s), which may also delegate additional daily tasks to be completed, as needed.
- Commitment to being ACE Helpful – the most important job we have to do today.
- Must be proficient in basic computer and software skills such as Windows XP, etc.
- Basic general knowledge about electrical, plumbing and paint.
- Proficient in cutting keys, cutting glass and determining pricing.
- Proficient as a backup cashier, as needed.
- Assist customers with sales and service within all departments.
- Knowledge of inventory and pricing structure.
- Print bin tags, maintain and arrange signage as needed.
- Proficient in processing overstock storewide.
- Proficient in stocking and fronting merchandise as per company guidelines.
- Able to assemble and display merchandise.
- Proficient with equipment, products and assisting customers/staff within lumber and paint departments.
- Must be physically able to safely lift up to 95 lbs.
- Obtain certification for operation of forklift and as required, other materials handling equipment (must be over 18 years of age).
- Respond and answer customer service calls as directed.
- Ability to work with limited supervision – ability to stay focused on tasks and be project oriented for the purpose of their completion.
- Proficient in refilling CO2 cylinders and handling of propane cylinders.
- Respond and assist incoming customer telephone calls. While at the paint desk, incoming phone calls must be answered if not with a customer.
- Proficient operation of a two-way radio, with headset for internal communication purposes, such as staff and/or customer service request(s), response to and for assistance with service requests as directed.
- Proficient in maintaining assigned aisle(s) and area(s) as outlined within the store’s policy on Aisle Maintenance & Guidelines.
- Contribute to an environment that is safe, positively stimulating, motivating and encourages harmony.
See all 381+ Customer Service at Ace Hardware jobs
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Get Access To All JobsTips for Finding Customer Service Jobs at Ace Hardware Jobs
Frame your hardware knowledge as specialized
Customer Service roles at Ace Hardware increasingly require product knowledge across tools, paint, and building materials. Document any hands-on experience with these categories in your resume before applying, as generic retail backgrounds are harder to differentiate.
Target corporate support roles over store-level
Ace Hardware's corporate and distribution center customer service functions are more likely to support visa sponsorship than individual franchised store locations, which operate independently and rarely file petitions. Focus your search on Ace Hardware Corporation postings, not franchise-owned stores.
Use Migrate Mate to filter sponsorship-verified roles
Not every Ace Hardware job listing indicates whether the specific location or business unit sponsors visas. Use Migrate Mate to identify and track roles at Ace Hardware that are verified for sponsorship, so you're not spending time on applications that won't move forward.
Ask about LCA filing before accepting an offer
Before accepting a Customer Service offer, ask HR whether they've filed a Labor Condition Application with the DOL for this role category. LCA filing is required before H-1B petition submission, and confirming this step is underway protects your timeline.
Align your F-1 OPT start date with Ace's hiring cycles
Ace Hardware tends to ramp up customer service hiring in spring and ahead of the holiday season. If you're on F-1 OPT, plan your authorization start date to overlap with these windows so your work authorization is active when offers are most likely.
Prepare for E-Verify as a day-one requirement
Ace Hardware uses E-Verify to confirm work authorization at onboarding. Have your visa documentation, I-94 record, and any applicable EAD card ready before your first day so the verification process doesn't delay your start.
Customer Service at Ace Hardware jobs are hiring across the US. Find yours.
Find Customer Service at Ace Hardware JobsFrequently Asked Questions
Does Ace Hardware sponsor H-1B visas for Customer Service?
Ace Hardware has sponsored H-1B visas for roles within its corporate operations, and Customer Service positions at the corporate or distribution level fall within that scope. Franchise-owned retail locations operate independently and generally do not sponsor visas. If you're targeting H-1B sponsorship, focus specifically on Ace Hardware Corporation postings rather than independently owned Ace stores.
How do I apply for Customer Service jobs at Ace Hardware?
Applications go through Ace Hardware's careers portal on their official website. Search for Customer Service roles filtered by corporate or distribution center locations if you need visa sponsorship. You can also browse and track verified sponsorship-eligible Ace Hardware Customer Service listings through Migrate Mate, which filters out positions unlikely to support international candidates.
Which visa types are commonly used for Customer Service roles at Ace Hardware?
Ace Hardware has worked with several visa categories for customer service and support functions, including H-1B for specialty occupation roles, F-1 OPT and CPT for students in business or communications programs, TN visas for Canadian and Mexican nationals in qualifying roles, and J-1 for exchange visitors. Green Card pathways through EB-2 or EB-3 are also available for longer-term employees.
What qualifications are expected for Customer Service roles at Ace Hardware?
Corporate-level Customer Service roles typically require a bachelor's degree in business, communications, or a related field, along with experience in retail, hardware, or B2B support environments. Knowledge of building materials, paint systems, or hardware product lines strengthens your application significantly. Roles supporting Ace's independent dealer network may also require familiarity with wholesale or franchise operations.
How do I time my application around H-1B filing deadlines?
The H-1B cap lottery registration opens in March each year, with an October 1 employment start date if selected. To meet this timeline, you'd need an offer and a completed Labor Condition Application certified by the DOL before your employer can file the H-1B petition with USCIS. Starting your job search with Ace Hardware by late fall or early winter gives you the best chance of securing an offer in time to meet that filing window.
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