Operations Director Jobs at Affirm with Visa Sponsorship
Affirm hires Operations Directors to scale its buy-now-pay-later infrastructure across compliance, payments, and customer operations. The company has a consistent track record of sponsoring international talent in this function, supporting H-1B, OPT, and green card pathways for qualified candidates.
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Get Access To All JobsINTRODUCTION
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm is actively seeking a highly motivated, results-oriented, and deeply experienced Senior Director of Operations to lead the global Operations team. Reporting directly to the Head of Technical Programs & Operations, this pivotal leadership role includes responsibility for developing and executing our global operations strategy as well as comprehensive oversight of all critical operational pillars.
The scope includes all aspects of customer and merchant servicing, fraud operations, vendor management, strategic workforce management, robust training programs, rigorous quality assurance, continuous process improvement, knowledge management systems, and operations risk governance across all operational activities. The function is composed of 10 focus areas with nearly 200 Affirmers and a vendor network with more than 4,000 agents. The Senior Director of Operations is accountable for adherence to established service level agreements (SLAs) and continuously optimizing operational outcomes to deliver exceptional customer experiences.
Concurrently, this role demands a keen eye for maximizing growth opportunities and diligently managing operational costs to ensure efficiency and profitability. On a day-to-day basis, this leader must ensure accurate monitoring of Affirm’s operations and drive rapid remediation when performance deviates from expectations set by the team. This leader is responsible for developing the strategic roadmap for the team’s scope of responsibility, setting expectations for the servicing of our products, and working with cross-functional partners to incorporate those expectations into our overall business strategy and deliver company-wide results.
To optimize impact, they must utilize their proven experience in successfully leading and scaling teams within a dynamic, fast-paced, and cross-functional operational environment. Our ideal candidate is an analytical, hands-on, steeped in the details, collaborative, business-minded, culture-building leader who is able to quickly synthesize technical solutions to complex, multivariate global business opportunities, and who brings key experiences to the role as we build and operate a cohesive suite of honest consumer products that improve financial lives.
Exceptional collaboration skills are paramount, as this role requires extensive cross-functional partnership with Product, Engineering, Analytics, Finance, Legal, and Compliance teams. To run this business, a successful candidate must genuinely care about the details and most importantly, about the outcomes. In our fast-paced environment, there is always new information to consider and incorporate in our plans. We need an agile and adaptable leader willing to re-evaluate prior decisions as new information becomes available. This is something we do continuously and with an ever-increasing frequency at Affirm. Working in a fast-paced environment with the quick feedback loop rewards knowing the details and being on top of your area of responsibility, but really what ties it all together is being motivated and using your skills to get things done. If you would like to learn more about Affirm’s cultural DNA we recommend our CEO’s reflections on building a meritocracy.
ROLE AND RESPONSIBILITIES
- Define strategic roadmap, set expectations for the servicing of our products, and incorporate into business strategy and organization-wide Objectives and Key Results.
- Enable accurate performance monitoring of Affirm’s operations with appropriate alerting and rapid remediation when performance deviates from organizational goals.
- Drive business growth by enabling tools and services that allow for more effective and efficient servicing of consumers and merchants.
- Provide oversight and continuously optimize operational outcomes to deliver exceptional customer experiences.
- A successful leader will be highly collaborative and partner with many cross-functional stakeholders including:
- Engineering & Analytics in the development, deployment, and operation of our products, services, and tooling.
- Product, Finance, & Analytics to directly influence product strategy and roadmaps, reinforce an analytical and data-driven culture, and drive development of our company-wide OKRs and budget as part of Affirm’s planning process.
- Legal & Compliance to identify and implement strategic changes that generate efficiencies and drive better customer and merchant experiences while ensuring the teams adhere to regulatory and compliance requirements.
- Develop a high-performing team by defining talent needs, building a diverse team and retaining top talent by creating an environment where the team is empowered and trusted to make decisions, encouraged to try new things and supported in working together to solve problems.
- Systematically handle all aspects of servicing and fraud operations for consumers and merchants.
BASIC QUALIFICATIONS
- At least 15+ years of customer and merchant servicing, fraud operations, and strategic workforce management experience, preferably at B2B2C companies in a complex operational environment.
- Experienced in engaging with executives, board members, and regulators.
- Demonstrated ability to be able to consistently develop a comprehensive strategy.
- Led a team of 100+ operational individuals with proven experience scaling and building teams.
- Morally aligned with our vision and mission.
- Extremely data-oriented and analytical.
- Strategic and dynamic mindset to drive strategy.
- Results-driven, forward-thinking mindset with ability to problem-solve complex issues.
- Thrives in a fast-paced and innovative environment.
- Experience in high-growth, technology-driven companies, with financial services or regulated industries preferred.
COMPENSATION
- Pay Grade - U
- Equity Grade - 15
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA base pay range (CA, WA, NY, NJ, CT) per year: $285,000 - 355,000
USA base pay range (all other U.S. states) per year: $253,000 - 323,000
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
BENEFITS
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents.
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses.
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge.
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount.
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
INTRODUCTION
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm is actively seeking a highly motivated, results-oriented, and deeply experienced Senior Director of Operations to lead the global Operations team. Reporting directly to the Head of Technical Programs & Operations, this pivotal leadership role includes responsibility for developing and executing our global operations strategy as well as comprehensive oversight of all critical operational pillars.
The scope includes all aspects of customer and merchant servicing, fraud operations, vendor management, strategic workforce management, robust training programs, rigorous quality assurance, continuous process improvement, knowledge management systems, and operations risk governance across all operational activities. The function is composed of 10 focus areas with nearly 200 Affirmers and a vendor network with more than 4,000 agents. The Senior Director of Operations is accountable for adherence to established service level agreements (SLAs) and continuously optimizing operational outcomes to deliver exceptional customer experiences.
Concurrently, this role demands a keen eye for maximizing growth opportunities and diligently managing operational costs to ensure efficiency and profitability. On a day-to-day basis, this leader must ensure accurate monitoring of Affirm’s operations and drive rapid remediation when performance deviates from expectations set by the team. This leader is responsible for developing the strategic roadmap for the team’s scope of responsibility, setting expectations for the servicing of our products, and working with cross-functional partners to incorporate those expectations into our overall business strategy and deliver company-wide results.
To optimize impact, they must utilize their proven experience in successfully leading and scaling teams within a dynamic, fast-paced, and cross-functional operational environment. Our ideal candidate is an analytical, hands-on, steeped in the details, collaborative, business-minded, culture-building leader who is able to quickly synthesize technical solutions to complex, multivariate global business opportunities, and who brings key experiences to the role as we build and operate a cohesive suite of honest consumer products that improve financial lives.
Exceptional collaboration skills are paramount, as this role requires extensive cross-functional partnership with Product, Engineering, Analytics, Finance, Legal, and Compliance teams. To run this business, a successful candidate must genuinely care about the details and most importantly, about the outcomes. In our fast-paced environment, there is always new information to consider and incorporate in our plans. We need an agile and adaptable leader willing to re-evaluate prior decisions as new information becomes available. This is something we do continuously and with an ever-increasing frequency at Affirm. Working in a fast-paced environment with the quick feedback loop rewards knowing the details and being on top of your area of responsibility, but really what ties it all together is being motivated and using your skills to get things done. If you would like to learn more about Affirm’s cultural DNA we recommend our CEO’s reflections on building a meritocracy.
ROLE AND RESPONSIBILITIES
- Define strategic roadmap, set expectations for the servicing of our products, and incorporate into business strategy and organization-wide Objectives and Key Results.
- Enable accurate performance monitoring of Affirm’s operations with appropriate alerting and rapid remediation when performance deviates from organizational goals.
- Drive business growth by enabling tools and services that allow for more effective and efficient servicing of consumers and merchants.
- Provide oversight and continuously optimize operational outcomes to deliver exceptional customer experiences.
- A successful leader will be highly collaborative and partner with many cross-functional stakeholders including:
- Engineering & Analytics in the development, deployment, and operation of our products, services, and tooling.
- Product, Finance, & Analytics to directly influence product strategy and roadmaps, reinforce an analytical and data-driven culture, and drive development of our company-wide OKRs and budget as part of Affirm’s planning process.
- Legal & Compliance to identify and implement strategic changes that generate efficiencies and drive better customer and merchant experiences while ensuring the teams adhere to regulatory and compliance requirements.
- Develop a high-performing team by defining talent needs, building a diverse team and retaining top talent by creating an environment where the team is empowered and trusted to make decisions, encouraged to try new things and supported in working together to solve problems.
- Systematically handle all aspects of servicing and fraud operations for consumers and merchants.
BASIC QUALIFICATIONS
- At least 15+ years of customer and merchant servicing, fraud operations, and strategic workforce management experience, preferably at B2B2C companies in a complex operational environment.
- Experienced in engaging with executives, board members, and regulators.
- Demonstrated ability to be able to consistently develop a comprehensive strategy.
- Led a team of 100+ operational individuals with proven experience scaling and building teams.
- Morally aligned with our vision and mission.
- Extremely data-oriented and analytical.
- Strategic and dynamic mindset to drive strategy.
- Results-driven, forward-thinking mindset with ability to problem-solve complex issues.
- Thrives in a fast-paced and innovative environment.
- Experience in high-growth, technology-driven companies, with financial services or regulated industries preferred.
COMPENSATION
- Pay Grade - U
- Equity Grade - 15
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills. Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA base pay range (CA, WA, NY, NJ, CT) per year: $285,000 - 355,000
USA base pay range (all other U.S. states) per year: $253,000 - 323,000
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
BENEFITS
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents.
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses.
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge.
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount.
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
See all 42+ Operations Director at Affirm jobs
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Get Access To All JobsTips for Finding Operations Director Jobs at Affirm Jobs
Frame your credentials around financial operations compliance
Affirm operates under federal lending regulations, so highlight experience with payment processing, risk operations, or regulatory compliance on your resume. USCIS scrutinizes specialty occupation claims closely for operations roles, so a degree in finance, business, or industrial engineering strengthens your petition.
Target Affirm's product-aligned operations teams directly
Affirm structures operations around product verticals like merchant services, consumer lending, and capital markets. Applying to roles tied to a specific vertical, rather than generic ops openings, signals domain fit and gives hiring managers a clearer case for sponsoring a work visa.
Clarify OPT or CPT authorization before your first interview
If you're on F-1 status, confirm your OPT start date and whether your degree field covers financial operations for STEM extension eligibility. Affirm sponsors F-1 CPT and OPT, but misaligned authorization dates have derailed offers at the final stage.
Ask explicitly about H-1B cap timing during the offer stage
Affirm files H-1B petitions in the annual April lottery cycle. If you receive an offer in Q3 or Q4, negotiate a start date that accounts for the next registration window and USCIS processing time, which typically runs three to six months for regular processing.
Understand where Affirm is in its PERM pipeline for your role
For EB-2 or EB-3 green card sponsorship, Affirm must complete DOL PERM labor certification before filing your immigrant petition. Ask your recruiter early whether the Operations Director role classification has an existing PERM template, since this affects your green card timeline by months.
Use Migrate Mate to find Operations Director openings at Affirm
Affirm posts sponsorship-eligible operations roles across multiple channels, and listings disappear quickly. Search Migrate Mate to filter specifically for Operations Director positions at Affirm where visa sponsorship is confirmed, so you're applying to roles where your immigration status won't be a barrier.
Operations Director at Affirm jobs are hiring across the US. Find yours.
Find Operations Director at Affirm JobsFrequently Asked Questions
Does Affirm sponsor H-1B visas for Operations Directors?
Yes, Affirm sponsors H-1B visas for Operations Director roles. The company participates in the annual H-1B cap lottery, so timing your offer and start date around USCIS's April registration window matters. Affirm also files for H-1B transfers if you're already in H-1B status with another employer, which lets you start without waiting for the lottery.
Which visa types does Affirm commonly sponsor for Operations Director roles?
Affirm sponsors H-1B, TN, F-1 OPT, and F-1 CPT for Operations Director positions, and supports EB-2 and EB-3 green card pathways for longer-tenured employees. TN status is available to Canadian and Mexican nationals in qualifying professional categories. The right visa type depends on your nationality, current status, and where you are in your immigration journey.
What qualifications does Affirm expect for Operations Director candidates?
Affirm typically looks for candidates with a bachelor's degree or higher in business, finance, engineering, or a related field, combined with experience managing cross-functional operations teams in fintech or financial services. For visa sponsorship purposes, your degree field should align with the role's specialty occupation requirements, which USCIS evaluates based on whether the position normally requires a specific degree in a related discipline.
How do I apply for Operations Director jobs at Affirm?
Search for Operations Director openings on Affirm's careers page or use Migrate Mate to find and filter sponsorship-eligible roles at Affirm specifically. When applying, tailor your resume to highlight operations leadership within regulated financial environments. Affirm's recruiting process for director-level roles typically includes a recruiter screen, panel interviews with cross-functional stakeholders, and a case-based assessment before an offer is extended.
How do I approach the timeline between an Affirm offer and my visa start date?
Director-level offer processes at Affirm can move quickly, so clarify your current visa status and work authorization timeline in early conversations with the recruiter. If you need H-1B sponsorship and aren't currently in H-1B status, plan for at least one full lottery cycle. If you're transferring an existing H-1B, you can begin work as soon as USCIS acknowledges receipt of the transfer petition.
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