Customer Success Jobs at Affirm with Visa Sponsorship
Affirm hires Customer Success professionals to support merchants and consumers across its buy-now-pay-later platform, and the company has a consistent track record of sponsoring work visas for this function. If you're on F-1 OPT, holding an H-1B, or exploring TN eligibility, Affirm actively works with international candidates in this space.
See All Customer Success at Affirm JobsOverview
Showing 5 of 114+ Customer Success Jobs at Affirm jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 114+ Customer Success Jobs at Affirm
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success Jobs at Affirm.
Get Access To All JobsINTRODUCTION
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Do you love being in the middle of it all? Are you as excited to tackle technical problems as you are to build critical client relationships?
ROLE AND RESPONSIBILITIES
As a Senior Technical Account Manager you will be responsible for the technical success of our largest merchants post-sale. You will advise their developers, product teams, and key business partners throughout the entire customer lifecycle. You will be responsible for implementing our products into merchants’ existing architecture and you will continue to work with them as they scale. You will help them not only to avoid pitfalls, but to take advantage of more of Affirm’s offerings; solving business objectives with technical strategies and product optimizations. Technical Account Managers are a part of the Engineering Team and work closely with Affirm’s Product, Operations, Customer Success and Merchant Help teams.
What You’ll Do
- Lead the technical relationships for a named set of merchants within a vertical or category; you will be responsible for building the trust of your technical counterparts while also fostering long-term relationships with all merchant partners
- Manage and provide technical guidance for new merchant integrations, reducing your merchants' risk by actively working with them to identify problematic technical approaches and driving new feature and product adoption with retail partners, including betas and pilots
- Support clients through their lifetime as Affirm partners; quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner
- Provide early feedback to engineering and product teams while iterating on new products
- Identify areas to improve operational efficiencies and onboard our merchants more quickly
BASIC QUALIFICATIONS
- 5+ years experience as a TAM, Solutions Engineer, or other customer facing technical role where you owned key developer relationships
- Comfortable reading code in at least two programming languages
- Exceptional communication skills, with a deep command of the written word (please submit a cover letter when applying - we actually read them!)
- Confidence and fluency when discussing technical concepts with developers
- Validated ability to lead important client relationships
- Strong project management skills, capable of influencing internal and external partners to stay on schedule
- Bachelor’s degree with a record of pushing yourself academically or equivalent practical experience
PREFERRED QUALIFICATIONS
- Degree in a technical major (Computer Science, Mathematics, Engineering, etc.) or bootcamp grad
- Familiarity with the payments ecosystem
- Familiarity with web/mobile application architecture
- Comfortable writing code in at least one language
COMPENSATION
Pay Grade - L
Equity Grade - 6
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
USA base pay range (CA, WA, NY, NJ, CT) per year: $160,000 - $210,000
USA base pay range (all other U.S. states) per year: $142,000 - $192,000
WORK ARRANGEMENT
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
BENEFITS
We’re Extremely Proud To Offer Competitive Benefits That Are Anchored To Our Core Value Of People Come First. Some Key Highlights Of Our Benefits Package Include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
INTRODUCTION
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Do you love being in the middle of it all? Are you as excited to tackle technical problems as you are to build critical client relationships?
ROLE AND RESPONSIBILITIES
As a Senior Technical Account Manager you will be responsible for the technical success of our largest merchants post-sale. You will advise their developers, product teams, and key business partners throughout the entire customer lifecycle. You will be responsible for implementing our products into merchants’ existing architecture and you will continue to work with them as they scale. You will help them not only to avoid pitfalls, but to take advantage of more of Affirm’s offerings; solving business objectives with technical strategies and product optimizations. Technical Account Managers are a part of the Engineering Team and work closely with Affirm’s Product, Operations, Customer Success and Merchant Help teams.
What You’ll Do
- Lead the technical relationships for a named set of merchants within a vertical or category; you will be responsible for building the trust of your technical counterparts while also fostering long-term relationships with all merchant partners
- Manage and provide technical guidance for new merchant integrations, reducing your merchants' risk by actively working with them to identify problematic technical approaches and driving new feature and product adoption with retail partners, including betas and pilots
- Support clients through their lifetime as Affirm partners; quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner
- Provide early feedback to engineering and product teams while iterating on new products
- Identify areas to improve operational efficiencies and onboard our merchants more quickly
BASIC QUALIFICATIONS
- 5+ years experience as a TAM, Solutions Engineer, or other customer facing technical role where you owned key developer relationships
- Comfortable reading code in at least two programming languages
- Exceptional communication skills, with a deep command of the written word (please submit a cover letter when applying - we actually read them!)
- Confidence and fluency when discussing technical concepts with developers
- Validated ability to lead important client relationships
- Strong project management skills, capable of influencing internal and external partners to stay on schedule
- Bachelor’s degree with a record of pushing yourself academically or equivalent practical experience
PREFERRED QUALIFICATIONS
- Degree in a technical major (Computer Science, Mathematics, Engineering, etc.) or bootcamp grad
- Familiarity with the payments ecosystem
- Familiarity with web/mobile application architecture
- Comfortable writing code in at least one language
COMPENSATION
Pay Grade - L
Equity Grade - 6
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
USA base pay range (CA, WA, NY, NJ, CT) per year: $160,000 - $210,000
USA base pay range (all other U.S. states) per year: $142,000 - $192,000
WORK ARRANGEMENT
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
BENEFITS
We’re Extremely Proud To Offer Competitive Benefits That Are Anchored To Our Core Value Of People Come First. Some Key Highlights Of Our Benefits Package Include:
- Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
- Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
- Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
- ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
See all 114+ Customer Success at Affirm jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Success at Affirm roles.
Get Access To All JobsTips for Finding Customer Success Jobs at Affirm Jobs
Frame your fintech experience around outcomes
Affirm's Customer Success roles sit at the intersection of financial products and merchant relationships. Tailor your resume to show measurable retention, onboarding, or escalation results from fintech or payments contexts, not just general account management wins.
Confirm OPT validity before applying
F-1 OPT gives you a 60-day grace period after employment ends. If you're between roles, calculate your remaining authorized work period carefully before Affirm's offer timeline, since onboarding and background checks can take several weeks.
Research which Affirm teams hire internationally
Affirm's Customer Success function spans merchant support, enterprise accounts, and consumer operations. Identify which sub-teams have historically brought on sponsored candidates by reviewing DOL Labor Condition Application disclosures, which are publicly searchable by employer and job title.
Align your visa category to the role level
TN status works for Canadian and Mexican nationals in qualifying business analyst or management consultant roles, but Customer Success Manager titles may require careful classification. Confirm the role's specialty occupation standing with the hiring team before assuming TN is viable.
Use Migrate Mate to surface open Customer Success roles
Sponsorship-eligible Customer Success openings at Affirm aren't always flagged on general job boards. Search Migrate Mate to filter specifically for Affirm roles that match your visa type, so you're not wasting applications on positions that won't support sponsorship.
Negotiate H-1B filing timing before accepting an offer
If you're transferring an existing H-1B to Affirm, USCIS cap-exempt portability means you can start once Affirm files the petition, not after approval. Clarify with the recruiting team whether they'll file before your current status expires.
Customer Success at Affirm jobs are hiring across the US. Find yours.
Find Customer Success at Affirm JobsFrequently Asked Questions
Does Affirm sponsor H-1B visas for Customer Success?
Yes, Affirm sponsors H-1B visas for Customer Success roles. The company has an established pattern of supporting international hires across its merchant-facing and consumer operations teams. If you're transferring an existing H-1B or need a new petition filed, raise sponsorship early in the recruiter conversation so both parties can align on filing timelines before an offer is extended.
How do I apply for Customer Success jobs at Affirm?
Start by searching Affirm's careers page and filtering for Customer Success or account management roles. To find positions that explicitly support visa sponsorship, use Migrate Mate to browse Affirm's current openings filtered by visa type. Tailor your application to highlight fintech product knowledge, merchant onboarding experience, or consumer financial services background, since those signal direct fit for Affirm's model.
Which visa types does Affirm commonly sponsor for Customer Success roles?
Affirm sponsors H-1B and Green Card pathways including EB-2 and EB-3 for eligible Customer Success employees. The company also supports F-1 OPT and CPT for students or recent graduates entering the workforce, and TN status for Canadian and Mexican nationals in qualifying professional classifications. The right visa depends on your nationality, degree, and role level, so confirm directly with Affirm's HR or immigration team.
What qualifications does Affirm look for in Customer Success candidates?
Affirm typically looks for experience managing merchant or enterprise accounts in fintech, payments, or consumer lending. Strong candidates can demonstrate cross-functional collaboration, data-driven account health monitoring, and the ability to drive product adoption. A background working with APIs, payment integrations, or point-of-sale platforms is a differentiator. For sponsored roles, your degree should align with the specialty occupation standard USCIS applies to H-1B petitions.
How long does it take to get sponsored for a Customer Success role at Affirm?
Timeline depends on your visa type. H-1B transfers for current H-1B holders can allow you to start once USCIS receives the petition, which takes days to weeks after offer acceptance. New H-1B cap petitions are lottery-based with an annual April filing window and an October 1 start date. F-1 OPT authorization is faster if you're already approved. Build at least four to six weeks of runway between offer acceptance and your intended start date to account for filing and government processing.
See which Customer Success at Affirm employers are hiring and sponsoring visas right now.
Search Customer Success at Affirm Jobs