Customer Service Jobs at Cepheid with Visa Sponsorship
Cepheid hires Customer Service professionals to support clinicians, lab teams, and distributors across its molecular diagnostics portfolio. The company has a consistent track record of sponsoring work visas for this function, making it a realistic target if you need employer sponsorship to work in the U.S.
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Get Access To All JobsAre you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Cepheid, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
At Cepheid, we are passionate about improving health care through fast, accurate, molecular diagnostic systems and tests. As a member of our team, you’ll get to make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. Our mission drives us to develop groundbreaking solutions for the world’s most complex health challenges. Together, we bring MORE change to the world.
Learn about the Danaher Business System which makes everything possible.
ROLE AND RESPONSIBILITIES
The Field Service Engineer (FSE) is a professional who provides valuable services to our customers by conducting onsite field visits. FSE responsibilities include installation, repairing, and maintenance of Cepheid diagnostic equipment in a compliant manner.
This position reports to the Sr. Regional Service Manager and is part of the North America Customer Care Operations Team and will be in Las Vegas, Nevada.
In this role, you will have the opportunity to:
- Provide frontline support by rapidly resolving customer issues and troubleshooting, while contributing to service revenue and ensuring strong customer contract retention.
- Travel throughout a designated service region on short notice to support products and field service partners and conduct training to ensure operational performance and data quality.
- Work independently within a geographic territory, while fostering a team-based environment with opportunities for benchmarking, mentoring, and receiving expert technical support.
BASIC QUALIFICATIONS
The essential requirements of the job include:
- AA or Technical Trade Degree in Electronics or Engineering (or related discipline) or the equivalent experience is required with 2-4 years of related work experience -or- equivalent Military experience
- Strong analytical, interpersonal, and communication skills; capable of presenting and training technical information.
- Able to work independently in a fast-paced environment, manage time effectively, and document activities and expenses.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
- Able to travel on short notice with periodic overnight stays. Potential 75% travel within region
- Must have a valid driver’s license with an acceptable driving record
- Potential on call and weekend shifts
- Ability to lift, move or carry equipment up to 50 lbs to a height of at least 5 feet.
PREFERRED QUALIFICATIONS
It would be a plus if you also possess Education and Experience:
- BA Degree in Electronics or Engineering
- 2 – 4 Years of Experience as a Medical Laboratory Technician –or- Medical Laboratory Scientist (MLS, MT, CLS)
Cepheid, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.
At Cepheid we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cepheid can provide.
COMPENSATION
- The annual salary range for this role is $70,000.00 - $80,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.
- This job is also eligible for bonus/incentive pay.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
LI-GCC
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Cepheid, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.
At Cepheid, we are passionate about improving health care through fast, accurate, molecular diagnostic systems and tests. As a member of our team, you’ll get to make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. Our mission drives us to develop groundbreaking solutions for the world’s most complex health challenges. Together, we bring MORE change to the world.
Learn about the Danaher Business System which makes everything possible.
ROLE AND RESPONSIBILITIES
The Field Service Engineer (FSE) is a professional who provides valuable services to our customers by conducting onsite field visits. FSE responsibilities include installation, repairing, and maintenance of Cepheid diagnostic equipment in a compliant manner.
This position reports to the Sr. Regional Service Manager and is part of the North America Customer Care Operations Team and will be in Las Vegas, Nevada.
In this role, you will have the opportunity to:
- Provide frontline support by rapidly resolving customer issues and troubleshooting, while contributing to service revenue and ensuring strong customer contract retention.
- Travel throughout a designated service region on short notice to support products and field service partners and conduct training to ensure operational performance and data quality.
- Work independently within a geographic territory, while fostering a team-based environment with opportunities for benchmarking, mentoring, and receiving expert technical support.
BASIC QUALIFICATIONS
The essential requirements of the job include:
- AA or Technical Trade Degree in Electronics or Engineering (or related discipline) or the equivalent experience is required with 2-4 years of related work experience -or- equivalent Military experience
- Strong analytical, interpersonal, and communication skills; capable of presenting and training technical information.
- Able to work independently in a fast-paced environment, manage time effectively, and document activities and expenses.
Travel, Motor Vehicle Record & Physical/Environment Requirements:
- Able to travel on short notice with periodic overnight stays. Potential 75% travel within region
- Must have a valid driver’s license with an acceptable driving record
- Potential on call and weekend shifts
- Ability to lift, move or carry equipment up to 50 lbs to a height of at least 5 feet.
PREFERRED QUALIFICATIONS
It would be a plus if you also possess Education and Experience:
- BA Degree in Electronics or Engineering
- 2 – 4 Years of Experience as a Medical Laboratory Technician –or- Medical Laboratory Scientist (MLS, MT, CLS)
Cepheid, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com.
At Cepheid we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cepheid can provide.
COMPENSATION
- The annual salary range for this role is $70,000.00 - $80,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.
- This job is also eligible for bonus/incentive pay.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
LI-GCC
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
See all 5+ Customer Service at Cepheid jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Service at Cepheid roles.
Get Access To All JobsTips for Finding Customer Service Jobs at Cepheid Jobs
Frame Your Experience Around Clinical Support
Cepheid's Customer Service roles focus on instrument troubleshooting, reagent logistics, and field support for diagnostic labs. Tailor your resume to highlight any experience with medical devices, laboratory workflows, or regulated product support before you apply.
Target Openings Tied to Specific Product Lines
Cepheid organizes Customer Service teams around diagnostic platforms like GeneXpert. Applying to roles tied to a specific instrument line signals domain fit and gives you concrete talking points about how your background supports that product's customer base.
Use Migrate Mate to Surface Sponsorship-Confirmed Openings
Search Migrate Mate to filter Cepheid Customer Service roles by visa type. This lets you confirm which open positions have active sponsorship history before investing time in a full application, saving you from chasing roles that may not support your visa category.
Ask About LCA Filing Timelines During Offer Negotiation
The Department of Labor must certify your Labor Condition Application before USCIS can process an H-1B petition. Once you receive an offer, ask Cepheid's HR team when they plan to initiate the LCA so you can track whether the timeline aligns with your current status expiration.
Prepare Degree Equivalency Documentation in Advance
Customer Service roles at a medical device company often require a degree in a life science or engineering field. If your credentials are from outside the U.S., have a credential evaluation completed by a NACES-member organization before Cepheid's HR team requests it during the petition process.
Customer Service at Cepheid jobs are hiring across the US. Find yours.
Find Customer Service at Cepheid JobsFrequently Asked Questions
Does Cepheid sponsor H-1B visas for Customer Service?
Yes. Cepheid has an established pattern of sponsoring H-1B visas for Customer Service roles, particularly positions that require specialized knowledge of medical devices or diagnostic instrumentation. The company also sponsors H-1B1 visas, which are available exclusively to Australian and Singaporean nationals and follow a separate, non-lottery process through USCIS.
How do I apply for Customer Service jobs at Cepheid?
Applications go through Cepheid's careers portal, which is managed under Danaher, its parent company. You can also browse Cepheid Customer Service openings filtered by visa sponsorship on Migrate Mate, which surfaces roles with confirmed sponsorship history. Tailor your application to highlight experience with regulated products, lab environments, or technical field support, as these align directly with the team's day-to-day work.
Which visa types does Cepheid commonly sponsor for Customer Service roles?
Cepheid sponsors H-1B, H-1B1, TN, F-1 OPT, and F-1 CPT visas for Customer Service positions, along with immigrant visa pathways including EB-2 and EB-3 Green Cards. TN visas are available to Canadian and Mexican nationals in qualifying professional categories. The right visa type depends on your nationality, educational background, and where you are in the immigration process.
What qualifications does Cepheid expect for Customer Service positions?
Most Customer Service roles at Cepheid are tied to specific diagnostic platforms, so the company looks for candidates with a background in life sciences, biomedical engineering, or a related technical field. Hands-on experience with laboratory instruments, regulated medical devices, or clinical account support carries significant weight. Soft skills like written communication and case management matter too, since the role involves direct interaction with hospital and lab customers.
How do I time my application around visa sponsorship deadlines?
If you're on F-1 OPT and targeting an H-1B, the critical window is between October and March of the year before your status expires. USCIS opens H-1B registration in March, and cap-subject petitions take effect October 1. Starting your job search at Cepheid at least six months before your OPT end date gives the company enough lead time to file your LCA with the DOL and complete the USCIS petition process without gaps in your work authorization.
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