Cook County Visa Sponsorship USA

Public Health and Human Services

Behavioral Health Services

Adult Mental Health Case Manager

Level: 180

What You Will Earn:

The anticipated starting hourly rate for this position is $34.45 (Step 1) - $37.26 (Step 3)/hour depending on experience. With a full future earning potential of $34.45 (Step 1) - $47.15 (Step 9)/hour ($71,656 - $98,072 annually). This position is a full-time 40 hours per week and eligible for full-time county BENEFITS PACKAGE.

Job Summary:

Under direction, provides social work and case management services to support the health and safety of individuals served. Provides person-centered planning and support to clients in making informed choices regarding services. Provides services in complex cases involving individuals and families including assessment and investigation, developing, and implementing treatment, service, and safety plans, identifying, and directing service programs.

Essential Functions/Responsibilities:

The following duties are normal for this classification. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Assess individual needs and establish treatment/service goals.
• Maintain caseload and provide ongoing case management including crisis support.
• Effectively interview and engage clients to assess and evaluate needs.
• Interview, assess and support client.
• Make field visits to client’s homes, other facilities, and community-based settings.
• Explain policies, regulations, and programs to clients and the public.
• Advise clients of rights and responsibilities under programs or services.
• Through direct observation, assess and identify individual and family strengths, needs, and risks. Develop and complete assessments and documentation, including social histories, home assessments, and individual or family service plans to address identified service needs and goals. Develop and implement service plans and/or treatment plans to support safety and wellbeing.
• Record all client contact in statewide social services information system (SSIS). Maintain accurate client records in Electronic Document Management Systems. Enter necessary data to access funding streams; improve computer skills as required by position.
• Complete all paperwork in a timely manner in accordance with agency policy and mandated timelines. Prepare and maintain case records which meet federal, state, and agency guidelines.
• Generate case plans and assessments to outline needs, current functioning levels and expectations of clients and other involved parties. Prepare and maintain progress notes, narrative summaries, reports, and other required case documentation in the file and in Statewide and agency databases.
• Facilitate access to and refer clients to appropriate community, regional and statewide services.
• Follow through on treatment and service plans.
• Monitor progress toward goals and objectives.
• Prepare court petitions, write, and file court reports, summarize current evaluations, and prepare updated documents for court situations as required. Provide testimony during court hearings. Provides testimony or written recommendations in county or district court or in administrative appeal hearings regarding client cases.
• Perform intake as assigned.
• Prepares necessary correspondence, required narratives, eligibility reviews and other incoming/outgoing communication about the client.
• Provides appropriate information regarding case openings, closings, and denials.

Additional Functions

• Attend trainings as needed.
• Prepares reports and submits to proper personnel and/or agencies.
• Collaborates and consults with multidisciplinary and multi-agency teams to achieve desirable outcomes for clients.
• Attends continuing education programs and participates in in-service training.
• Maintains knowledge of best practices in the profession.
• Works closely with law enforcement and county attorney staff in development and follow-up to court cases.
• Consult with other agency units/ workers when services/ needs overlap programs.
• Maintain professional boundaries and ethics.
• Function as a contributing and productive member of the unit and agency by attending and participating in meetings.
• Arranges for interpreter services if needed.
• Provide community education and other associated duties as assigned.
• On a voluntary basis, perform after-hours on-call responsibilities. Available to respond to weekend, holiday, or crisis situations, on-call as scheduled in accordance with department social services on call policy.

Non-Essential Functions:

• Perform other related duties as assigned.
• Be available for consultations and other crisis interventions during non-office hours, as assigned.

Minimum Qualifications:

Education and Experience

• College degree from an accredited college or university with a major in social work, psychology, sociology, or closely related field; plus, two (2) years of relevant experience.
• Or an equivalent combination of education and experience sufficient to perform the essential functions of the job and meet MN Merit System qualifications.
• Must successfully complete a background check.

Required Certifications/Licenses

• Must have a valid driver’s license.
• Approximately forty hours (40) of continuing education every three years.
• Must pass the Merit System competency test in order to be qualified for the job.

Knowledge, Skills, and Abilities:

• Ability to manage time and prioritize duties and responsibilities.
• Knowledge necessary to operate and trouble shoot numerous office software programs, Internet browsers, State client record management systems and electronic document management systems.
• Knowledge of data privacy requirements and ability to maintain client confidentiality and privacy in accordance with State and Federal laws.
• Must comply with data practices policies and standards relative to private data. Any access to private data should be strictly limited to accessing the data that is necessary to fulfill the employment responsibility. While data is being accessed, employee should take reasonable measures to ensure the private data is not accessed by individuals without a work reason. Once the work reason to access the data is finished the private data must be properly stored according to county policies and the Minnesota Statutes.
• Skill in interacting with people with diverse ethnic and racial backgrounds, people with mental and physical disabilities, and people in stressful situations.
• Ability to work collaboratively within team, across departments, and with external stakeholders.
• Ability to demonstrate flexibility and willingness to create, implement, and adapt to new ways of doing things.
• Knowledge of community resources available for clients and co-workers.
• Ability to communicate effectively with co-workers and clientele which may, at times, include the use of the Limited English Proficiency (LEP) plan.
• Ability to think quickly and handle issues of safety for staff and the public as it arises due to tense or threatening situations, severe weather, and medical emergencies.
• Ability to work with the public in an attentive and person-centered manner.
• Obtain and maintain certifications and licensures.
• Ability to travel within Minnesota, including extended overnight stays.
• Ability to work extended, evening and weekend hours as assigned.
• Must comply with organizational and departmental policies.
• Have capacity to respect all clients and provide services without judgement.
• Ability to work with dysregulated or difficult persons, ability to assist in de-escalation and calming interventions.
• Performs physical/mental demands of the work environment requirements for this position.
• Effective and respectful communication and interactions with other employees, supervisors, individuals from other organizations, and citizen customers.

Internal/External Relationships:

• Department staff
• Public interaction on the phone and in person
• Local Tribal Communities
• Court system to testify and provide case information
• Law enforcement and County Attorney staff
• Community, regional and state partners
• Healthcare professionals

Working Environment:

• Work is performed primarily in clients’ homes, agency, schools, community mental health agencies, treatment facilities, remote meeting technology and court settings.
• Frequent travel may involve exposure to inclement weather conditions, unsanitary conditions in homes, and unsafe environments.
• Direct service provision may require dealing with persons who are hostile, aggressive, and abusive or pose threatening conditions.

Physical Requirements Of This Position:

• Sit or stand at a desk for extended periods of time and perform work at a computer or talk on the phone.
• Hear and speak effectively to communicate in person and over the phone.
• Visual acuity to visually evaluate clients, read computer screens and printed documents and to see to drive a motor vehicle.
• Apply physical coordination in order to safely drive an automobile throughout the county under various road and weather conditions.
• Physical ability to move about the office and to traverse the various work sites.
• Manual dexterity to:
• Type on a keyboard and calculator and use a computer mouse.
• Perform manual tasks such as handwriting, searching through documents and compiling material.
• Office work may include reaching for documents and supplies, standing, or kneeling to search through file cabinets, fingering to find files, grasping documents, and repetitive motions such as typing and sorting/compiling material.
• Lift and carry files and boxes weighing up to 25 pounds.

Addendum

• Coordinate and communicate effectively with mental health providers and treatment programs, to support the recovery and wellbeing of client.
• Manage safety planning with individuals and families.
• Coordinate placement of individuals outside the home for respite, crisis stabilization and/or treatment.
• Manage at-risk clients with referrals to appropriate care settings.
• Provide service to clients and community members as part of Certified Mobile Crisis Response Cohort.
• Provides therapeutic skill building support services for clients to improve the functioning of the individual.

Additional Minimum Qualifications

• Meets and maintains Mental Health Practitioner standards with experience and/or education.
• Meets and maintains qualifications for Rule 79 case management including appropriate education and training.
• Mobile Crisis Response Cohort certification within 3 months of hire.
• Knowledge and understanding of practice application within the frameworks of Tribal Relations, mental health, substance use disorders and trauma.
• Working knowledge of adult mental health diagnosis and treatment intervention responses.

“This Institution is an Equal Opportunity Employer”

Cook County MN will not discriminate against any employee or applicant for employment because of race, color, creed, religion, national origin, gender identity, sexual orientation, disability, age, marital status, familial status, veteran status, or status about public assistance. We take affirmative steps to ensure that all our county’s employment practices are free of discrimination.