Customer Support Jobs at Faherty Brand with Visa Sponsorship
Faherty Brand hires for Customer Support roles across its retail and e-commerce operations, with positions ranging from front-line service to team leads. The company has a track record of E-3 visa sponsorship for this function, making it a realistic target for eligible Australian nationals.
See All Customer Support at Faherty Brand JobsOverview
Showing 5 of 63+ Customer Support Jobs at Faherty Brand jobs
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
Have you applied for this role?
See all 63+ Customer Support Jobs at Faherty Brand
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support Jobs at Faherty Brand.
Get Access To All JobsIs this job for you:
Roll up your sleeves and lead the way, partnering with other members of the leadership team to support timely follow-through and execution of company directives & standards. Through advanced planning, time management, team development, and delegation you’ll create an inclusive environment embodying Faherty Brand values & culture. You will provide actionable feedback in the moment to maintain good vibes, inclusion, and directive compliance driving individual & team performance. As well as ensuring a positive representation of the brand by utilizing business tools and market-specific insight to maximize results of the four key areas of the business: People, Sales, Visual Merchandising, and Operations.
What you’ll do:
Sales
Customer Focused
- Create a store environment embodying our core value of Spreading Good Vibes.
- Process in-store sales, returns and exchanges.
- Drive guest capture and retention; maintain up-to-date client information, requests and product feedback.
Business and Financial Acumen
- Analyze key business metrics to identify performance improvement opportunities.
- Utilize business tools as well as personal insight to drive results.
Builds Networks
- Plan & execute in-store events in partnership with Store Leader.
- Develop and maintain presence within local community.
Operations
Oversee the Lifecycle of Product
- In-Store Fulfillment - Customer orders that need to be picked, packed, and shipped from a store.
- Receive Inventory - Receive scheduled shipment of products to a store.
- Cycle Counts - Perform inventory audits and discover any inventory discrepancies.
- Transfers - Transfer inventory from one store to another or Warehouse.
- Perform Adjustments - Adjust stock on hand at your store for various reasons.
- Manage regularly scheduled store Inventories.
Oversee Operational Excellence
- Cash Management - Track and account for cash procedures including, but not limited to: opening & closing cash registers, bank deposits, change orders…etc.
- Create a disciplined culture that is focused on operational excellence.
- Ensure timely execution of company directives & initiatives.
- Utilize available resources consistently and effectively.
- Collaborate with Leadership Team for monthly supply orders.
Execute Monthly Store Assessment.
- Prepare store & team to ensure the success within your four walls.
- Communicate successes and opportunities to Store Leader through solution-oriented planning.
Visuals
Execute Floorsets
- Ensure updates requested by the Visual Team are made through planning and delegation with the team.
- Translate and implement company directives to create engaging floor spaces.
- Guide store team on a weekly basis to showcase merchandising updates.
Drive Visual Standards
- Maintain a neat and well-organized space to ensure seamless merchandise flow.
- Represent and reinforce the brand in a positive manner through strong visual presentation.
- Partner with the team daily to ensure the floor is fully restocked based on sell-through.
- Work in tandem with the Visual Team to maximize real estate, driving sales growth.
- Execute window and marketing updates.
People
Motivate & Inspire
- Acts as a true Leader on Duty while in the business.
- Champion high standards that empower others to excel within the store & company at large.
- Recognize and highlight individual & team performance.
- Communicate effectively.
- Collaborate & builds trust.
- Understands when to take action and when to escalate.
Build and Develop Engaging Teams
- Drive and uphold our epic people-centric selling strategies & cultures.
- Partner with Store Leader to ensure opportunities for success are being addressed through timely touch bases.
- Assess strengths & developmental opportunities of team.
- Provide timely and actionable coaching & feedback.
- Lean in with Store Leader to make schedules accommodating for peak times/seasons.
- Assist with sourcing, recruiting, and bringing aboard top talent.
Physical Requirements
- Available when we are open for business, including nights, weekends, and holidays.
- Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
- Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
What you’ll have:
- Multiple years leadership experience in a similar scope; hi-growth direct to consumer retail brands preferred.
- Omnichannel awareness and the ability to lead a team to provide a seamless customer experience between retail stores and ecommerce platforms.
- Adept with technology and apps, including but not limited to Google Suites and MS office, and familiar with industry-related blogs and feeds.
- Strong communication skills with the ability to effectively communicate across a multitude of channels.
- Demonstrated ability to assist with coaching and developing dynamic, high performing teams that align with company goals and values.
- Proven track record leading and influencing across the four key areas of a retail business; success reflective in consistently outpacing sales and performance goals.
- Passionate about building a brand with purpose and demonstrating advocacy through business.
Why us you ask!
- Health benefits
- 401(K) Plan with company match
- Incentives Program
- Commuter Options/Benefits
- Generous employee discount
If you are a California resident, please review the additional privacy disclosures available in our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act ("CPRA") in our Notice to California Residents.
A bit about us:
Founded in 2013 by Mike and Alex Faherty and Kerry Docherty, Faherty is a family-run lifestyle and apparel brand fueled by purpose and optimism. Our goal: to build a new American legacy by creating high-quality, sustainably minded, feel-good favorites that will bring you joy to wear.
We feel a deep responsibility to do things differently: to promise comfort without compromising quality. To hold ourselves to a higher standard with a lower environmental impact. To leave the world a better place than we found it.
We recognize the impact the fashion industry has on the world, and we’re dedicated to learning how to be better stewards of the planet. We believe the power of conversation and connection can make real change, and we’re committed to supporting people and organizations doing work that we believe in.
Our passionate leadership team comes from different backgrounds but share a singular goal: to deliver on our promise of comfort and craftsmanship. To work side-by-side in a collaborative, energetic, and creative environment every day, like the family we are.
We welcome everyone — and we mean everyone. We believe a diversity of viewpoints, experiences, and backgrounds only serve to make our team stronger, which is why we strongly encourage those from historically and systemically marginalized communities to apply: BIPOC, women, and people in the LGBTQIA+ community, to name a few. We strive to lead consciously, bravely, and inclusively — and to reflect those values in our work. Employees should embody the five core values of the Faherty team:
Always Innovate
Day One Mentality
All Together
Power of Positivity
Timeless
Remain compassionate. Stay focused. Seek joy. Let’s make the world a better place.
Location: New Jersey locations
New Jersey Pay
$22 — $25 USD
Is this job for you:
Roll up your sleeves and lead the way, partnering with other members of the leadership team to support timely follow-through and execution of company directives & standards. Through advanced planning, time management, team development, and delegation you’ll create an inclusive environment embodying Faherty Brand values & culture. You will provide actionable feedback in the moment to maintain good vibes, inclusion, and directive compliance driving individual & team performance. As well as ensuring a positive representation of the brand by utilizing business tools and market-specific insight to maximize results of the four key areas of the business: People, Sales, Visual Merchandising, and Operations.
What you’ll do:
Sales
Customer Focused
- Create a store environment embodying our core value of Spreading Good Vibes.
- Process in-store sales, returns and exchanges.
- Drive guest capture and retention; maintain up-to-date client information, requests and product feedback.
Business and Financial Acumen
- Analyze key business metrics to identify performance improvement opportunities.
- Utilize business tools as well as personal insight to drive results.
Builds Networks
- Plan & execute in-store events in partnership with Store Leader.
- Develop and maintain presence within local community.
Operations
Oversee the Lifecycle of Product
- In-Store Fulfillment - Customer orders that need to be picked, packed, and shipped from a store.
- Receive Inventory - Receive scheduled shipment of products to a store.
- Cycle Counts - Perform inventory audits and discover any inventory discrepancies.
- Transfers - Transfer inventory from one store to another or Warehouse.
- Perform Adjustments - Adjust stock on hand at your store for various reasons.
- Manage regularly scheduled store Inventories.
Oversee Operational Excellence
- Cash Management - Track and account for cash procedures including, but not limited to: opening & closing cash registers, bank deposits, change orders…etc.
- Create a disciplined culture that is focused on operational excellence.
- Ensure timely execution of company directives & initiatives.
- Utilize available resources consistently and effectively.
- Collaborate with Leadership Team for monthly supply orders.
Execute Monthly Store Assessment.
- Prepare store & team to ensure the success within your four walls.
- Communicate successes and opportunities to Store Leader through solution-oriented planning.
Visuals
Execute Floorsets
- Ensure updates requested by the Visual Team are made through planning and delegation with the team.
- Translate and implement company directives to create engaging floor spaces.
- Guide store team on a weekly basis to showcase merchandising updates.
Drive Visual Standards
- Maintain a neat and well-organized space to ensure seamless merchandise flow.
- Represent and reinforce the brand in a positive manner through strong visual presentation.
- Partner with the team daily to ensure the floor is fully restocked based on sell-through.
- Work in tandem with the Visual Team to maximize real estate, driving sales growth.
- Execute window and marketing updates.
People
Motivate & Inspire
- Acts as a true Leader on Duty while in the business.
- Champion high standards that empower others to excel within the store & company at large.
- Recognize and highlight individual & team performance.
- Communicate effectively.
- Collaborate & builds trust.
- Understands when to take action and when to escalate.
Build and Develop Engaging Teams
- Drive and uphold our epic people-centric selling strategies & cultures.
- Partner with Store Leader to ensure opportunities for success are being addressed through timely touch bases.
- Assess strengths & developmental opportunities of team.
- Provide timely and actionable coaching & feedback.
- Lean in with Store Leader to make schedules accommodating for peak times/seasons.
- Assist with sourcing, recruiting, and bringing aboard top talent.
Physical Requirements
- Available when we are open for business, including nights, weekends, and holidays.
- Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
- Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
What you’ll have:
- Multiple years leadership experience in a similar scope; hi-growth direct to consumer retail brands preferred.
- Omnichannel awareness and the ability to lead a team to provide a seamless customer experience between retail stores and ecommerce platforms.
- Adept with technology and apps, including but not limited to Google Suites and MS office, and familiar with industry-related blogs and feeds.
- Strong communication skills with the ability to effectively communicate across a multitude of channels.
- Demonstrated ability to assist with coaching and developing dynamic, high performing teams that align with company goals and values.
- Proven track record leading and influencing across the four key areas of a retail business; success reflective in consistently outpacing sales and performance goals.
- Passionate about building a brand with purpose and demonstrating advocacy through business.
Why us you ask!
- Health benefits
- 401(K) Plan with company match
- Incentives Program
- Commuter Options/Benefits
- Generous employee discount
If you are a California resident, please review the additional privacy disclosures available in our Privacy Policy, which provides a summary of how we collect, use, disclose, and share personal information about you and explain your rights under the California Privacy Rights Act ("CPRA") in our Notice to California Residents.
A bit about us:
Founded in 2013 by Mike and Alex Faherty and Kerry Docherty, Faherty is a family-run lifestyle and apparel brand fueled by purpose and optimism. Our goal: to build a new American legacy by creating high-quality, sustainably minded, feel-good favorites that will bring you joy to wear.
We feel a deep responsibility to do things differently: to promise comfort without compromising quality. To hold ourselves to a higher standard with a lower environmental impact. To leave the world a better place than we found it.
We recognize the impact the fashion industry has on the world, and we’re dedicated to learning how to be better stewards of the planet. We believe the power of conversation and connection can make real change, and we’re committed to supporting people and organizations doing work that we believe in.
Our passionate leadership team comes from different backgrounds but share a singular goal: to deliver on our promise of comfort and craftsmanship. To work side-by-side in a collaborative, energetic, and creative environment every day, like the family we are.
We welcome everyone — and we mean everyone. We believe a diversity of viewpoints, experiences, and backgrounds only serve to make our team stronger, which is why we strongly encourage those from historically and systemically marginalized communities to apply: BIPOC, women, and people in the LGBTQIA+ community, to name a few. We strive to lead consciously, bravely, and inclusively — and to reflect those values in our work. Employees should embody the five core values of the Faherty team:
Always Innovate
Day One Mentality
All Together
Power of Positivity
Timeless
Remain compassionate. Stay focused. Seek joy. Let’s make the world a better place.
Location: New Jersey locations
New Jersey Pay
$22 — $25 USD
See all 63+ Customer Support at Faherty Brand jobs
Sign up for free to unlock all listings, filter by visa type, and get alerts for new Customer Support at Faherty Brand roles.
Get Access To All JobsTips for Finding Customer Support Jobs at Faherty Brand Jobs
Frame Your Retail Service Experience Clearly
Highlight experience with customer-facing channels relevant to a lifestyle apparel brand, such as order management, returns handling, and product knowledge support. Faherty's customer base expects a high-touch experience, so document that capability in your resume before applying.
Confirm the Role Meets E-3 Specialty Occupation Standards
Customer Support roles can face scrutiny as specialty occupations under the E-3. Research Faherty's posted job descriptions closely. Positions requiring a degree in communications, business, or a related field strengthen the specialty occupation argument you'll need at your consulate interview.
Target Roles Tied to E-Commerce or Brand Operations
Faherty has expanded its direct-to-consumer channel, creating Customer Support roles with broader scope than traditional retail. Positions linked to digital operations or wholesale accounts are more likely to require degree-level qualifications, supporting a cleaner E-3 petition.
Initiate the LCA Conversation Early with HR
Once you have an offer, ask Faherty's HR team when they plan to file the Labor Condition Application with DOL. LCA certification typically takes seven business days but must be complete before your visa interview, so early alignment prevents last-minute delays.
Browse Open Roles on Migrate Mate Before Applying Directly
Search Migrate Mate to identify current Customer Support openings at Faherty Brand that are flagged for E-3 sponsorship. This narrows your applications to roles where the hiring team already understands the visa process, saving time on both sides.
Prepare Your Nonimmigrant Intent Response for the Consulate
Consular officers at Sydney, Melbourne, and Perth will assess your ties to Australia. Customer Support roles at a U.S.-based brand can raise intent questions, so prepare concrete evidence of home-country ties alongside your employment documents before your appointment.
Customer Support at Faherty Brand jobs are hiring across the US. Find yours.
Find Customer Support at Faherty Brand JobsFrequently Asked Questions
Does Faherty Brand sponsor H-1B visas for Customer Supports?
Faherty Brand's documented sponsorship activity for Customer Support roles is in the E-3 category, which is available exclusively to Australian nationals. There is no public record indicating active H-1B sponsorship for this function at Faherty. If you're not Australian, it's worth asking HR directly whether H-1B sponsorship is available for a specific role before investing time in the application process.
Which visa types are commonly used for Customer Support roles at Faherty Brand?
The E-3 visa is the visa type associated with Customer Support sponsorship at Faherty Brand. It's available only to Australian citizens and requires a qualifying specialty occupation, a certified Labor Condition Application from DOL, and a consulate interview in Australia. Australians in this function should prepare for the specialty occupation determination to be a key part of their petition.
What qualifications or experience does Faherty Brand expect for Customer Support roles?
Faherty Brand typically looks for candidates with experience in retail or direct-to-consumer customer service, strong written and verbal communication skills, and familiarity with order management systems. For E-3 sponsorship purposes, a bachelor's degree in a related field such as business, communications, or marketing strengthens the specialty occupation case, particularly for roles beyond entry-level service.
How do I apply for Customer Support jobs at Faherty Brand?
Search for open Customer Support positions on Migrate Mate to find Faherty Brand roles flagged for visa sponsorship. Once you identify a role, apply through Faherty's official careers page and indicate your E-3 eligibility in your cover letter or application. Follow up with the recruiter early to confirm the role is being hired with sponsorship in scope, as not every opening at a sponsoring company will include visa support.
How long does the E-3 visa process take for a Customer Support role at Faherty Brand?
From offer acceptance, plan for roughly three to six weeks before your visa interview, depending on consulate availability and how quickly Faherty files the Labor Condition Application with DOL. LCA certification typically takes seven business days. After your interview at Sydney, Melbourne, or Perth, passport return generally takes two to five business days, though USCIS administrative processing can extend that timeline.
See which Customer Support at Faherty Brand employers are hiring and sponsoring visas right now.
Search Customer Support at Faherty Brand Jobs