FivePoint Credit Union Visa Sponsorship USA

Position Summary

Responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashier's checks, and cash advances. Balances each day's transactions and verifies cash and check totals. Performs specific assigned side-jobs and assists other Tellers with a variety of duties as required, including the Live Teller Center. Responsible for providing real time teller assistance to members from a centralized location through video transmission via the Interactive Teller Machine (ITM). Interactive Video tellers must be comfortable and proficient with technology devices and services and able to effectively communicate with members through video in a professional member-engaging manner. Performs most complex Teller functions as needed. Ensures that members are promptly and professionally served.

ESSENTIAL JOB DUTIES

• Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.
• Assumes responsibility for establishing and maintaining effective, professional business relations with members.

NON-ESSENTIAL JOB DUTIES

• Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
• Assumes responsibility for related duties as required or assigned.

MINIMUM QUALIFICATIONS

Education/Certification:

• High school graduate or equivalent is required.

Required Knowledge:

• Knowledge of the fundamentals of quality customer service.
• Currency and check handling knowledge is required for full-time positions.

Experience Preferred:

• Extensive customer service experience.
• Minimum one year experience handling currency and checks is required for full-time positions.

Skills/Abilities:

• Excellent interpersonal and communication skills.
• Professional appearance and attitude.
• Must be comfortable and proficient with technology devices and services and able to effectively communicate with members through video in a professional member-engaging manner.
• Good math skills.
• Ability to operate related computer applications and business equipment including personal computer, adding machine, typewriter, copy machine, coin and money counting machines, and telephone.
• Good typing/data entry skills.

PREFERRED QUALIFICATIONS

Education/Certification:

• None

Preferred Knowledge:

• Currency and check handling knowledge is preferred for part-time positions.
• Basic understanding of financial operations is preferred.
• Knowledge of teller operations is preferred for full-time positions.

Experience:

• Minimum six months experience handling currency and checks is preferred for part-time positions.
• Teller or related experience is strongly preferred.

Skills/Abilities:

• Ability to fluently speak and read in both English/Spanish.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

STOOPING:

• Bending downward and forward at the waist. Requires full use of lower extremities and back muscles.

STANDING:

• For prolonged periods of time on busy lobby days. On a regular basis, stands about 80% of working time.

WALKING:

• Especially for long distances.

FINGER DEXTERITY:

• Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

GRASPING:

• Using fingers and palm on an object.

FEELING:

• Perceiving sensual characteristics of objects including size, shape, texture, temperature, etc. through touch.

TALKING:

• Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

REPETITIVE MOTIONS:

• Movements frequently and regularly required using the wrists, hands, and/or fingers.

AVERAGE HEARING:

• Able to hear average or normal conversations and receive ordinary information.

AVERAGE VISUAL ABILITIES:

• Average, ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery.

PHYSICAL STRENGTH:

• Light work. Exerts up to 50 lbs. occasionally. Lifts up to 10-15 lbs. frequently.

WORKING CONDITIONS

None: No hazardous or significantly unpleasant conditions (such as in a typical office).

Must be available to work: Monday - Friday 8:30am - 5:30pm and rotating Saturdays 8:45am - 1:30pm.